Overview
ProductRatingMost Used ByProduct SummaryStarting Price
RingEX
Score 7.7 out of 10
N/A
RingEx is a cloud-based VoIP solution available via computer mobile application. It features video and audio conferencing, desktop phone rentals, collaboration tools, and integrations with other business applications. Plans are available on a monthly, per user subscription basis.
$19.99
per month
Webex App
Score 8.2 out of 10
N/A
The Webex App brings together Webex Calling, Meetings, and Messaging into a single application, fostering collaboration and unlocking more productive ways to work.
$0
user/month
Pricing
RingEXWebex App
Editions & Modules
Essentials (up to 20 users)
$19.99
per user/per month
Standard
$27.99
per user/per month
Premium
$34.99
per user/per month
Ultimate
$49.99
per user/per month
Basic Plan
$0.00
user/month
Meet Plan
$13.50
user/month
Meet + Call Plan
$25.00
user/month
Enterprise Plan
Contact Sales
Offerings
Pricing Offerings
RingEXWebex App
Free Trial
YesYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeOptional
Additional DetailsPricing above is per/month paid annually. Pricing increases when paid monthly. Essentials - $29.99/month (paid monthly) Standard - $37.99/month (paid monthly) Premium - $44.99/month (paid monthly) Ultimate - $59.99/month (paid monthly)
More Pricing Information
Community Pulse
RingEXWebex App
Considered Both Products
RingEX
Chose RingEX
RingCentral MVP provided a more cost effective and complete solution than the competitors we evaluated. Reliability and call quality was of paramount concern for us. RingCentral provided a higher level of reliability than many of the competitors we evaluated.
Chose RingEX
RingEX has a better and more complete integration with our current work space. Other platforms do similar things, but RingEX is able to combine and replace a number of different application so everything is in one. Skype only allowed for phone calls to be forwards and not made …
Webex App
Chose Webex App
Integration with our enterprise. Allowing us to transition from Jabber to WebEx simple and smooth. Allowing new features without having users feel overwhelmed with a new program. Allowing CTI control with our conference room devices and allowing seamless and wireless …
Chose Webex App
We selected Cisco Webex Teams without seriously considering alternatives because it was part of a broader implementation of Cisco products, including networking appliances and security software. Unfortunately, we now have to look at other options because it doesn't seem that …
Top Pros
Top Cons
Features
RingEXWebex App
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
RingEX
7.9
131 Ratings
4% below category average
Webex App
-
Ratings
Hosted PBX7.474 Ratings00 Ratings
Multi-level Interactive Voice Response (IVR)8.199 Ratings00 Ratings
User templates7.491 Ratings00 Ratings
Call reports7.9117 Ratings00 Ratings
Directory of employee names8.6116 Ratings00 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
RingEX
8.2
140 Ratings
3% below category average
Webex App
-
Ratings
Answering rules7.9128 Ratings00 Ratings
Call recording8.5120 Ratings00 Ratings
Call park8.2102 Ratings00 Ratings
Call screening8.4111 Ratings00 Ratings
Message alerts8.0132 Ratings00 Ratings
VoIP system collaboration
Comparison of VoIP system collaboration features of Product A and Product B
RingEX
7.8
123 Ratings
6% below category average
Webex App
-
Ratings
Video conferencing7.293 Ratings00 Ratings
Audio conferencing8.3107 Ratings00 Ratings
Video screen sharing7.564 Ratings00 Ratings
Instant messaging8.176 Ratings00 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
RingEX
8.6
120 Ratings
3% above category average
Webex App
-
Ratings
Mobile app for iOS8.5105 Ratings00 Ratings
Mobile app for Android8.788 Ratings00 Ratings
Project Management
Comparison of Project Management features of Product A and Product B
RingEX
-
Ratings
Webex App
8.0
544 Ratings
2% above category average
Task Management00 Ratings7.7304 Ratings
Gantt Charts00 Ratings7.4137 Ratings
Scheduling00 Ratings8.2419 Ratings
Workflow Automation00 Ratings7.9200 Ratings
Mobile Access00 Ratings8.8510 Ratings
Search00 Ratings8.0428 Ratings
Visual planning tools00 Ratings8.1223 Ratings
Communication
Comparison of Communication features of Product A and Product B
RingEX
-
Ratings
Webex App
8.5
588 Ratings
6% above category average
Chat00 Ratings8.9578 Ratings
Notifications00 Ratings8.6569 Ratings
Discussions00 Ratings8.7522 Ratings
Surveys00 Ratings8.4277 Ratings
Internal knowledgebase00 Ratings8.1255 Ratings
Integrates with GoToMeeting00 Ratings8.2151 Ratings
Integrates with Gmail and Google Hangouts00 Ratings8.6175 Ratings
Integrates with Outlook00 Ratings8.6382 Ratings
File Sharing & Management
Comparison of File Sharing & Management features of Product A and Product B
RingEX
-
Ratings
Webex App
8.1
502 Ratings
0% below category average
Versioning00 Ratings7.6292 Ratings
Video files00 Ratings7.7430 Ratings
Audio files00 Ratings8.2431 Ratings
Document collaboration00 Ratings7.8406 Ratings
Access control00 Ratings8.5313 Ratings
Advanced security features00 Ratings8.3318 Ratings
Integrates with Google Drive00 Ratings8.3168 Ratings
Device sync00 Ratings8.6285 Ratings
Best Alternatives
RingEXWebex App
Small Businesses
CloudTalk
CloudTalk
Score 9.5 out of 10
Stackby
Stackby
Score 9.8 out of 10
Medium-sized Companies
CloudTalk
CloudTalk
Score 9.5 out of 10
Troop Messenger
Troop Messenger
Score 9.7 out of 10
Enterprises
Cisco Business Edition 7000 (discontinued)
Cisco Business Edition 7000 (discontinued)
Score 9.1 out of 10
HCL Connections
HCL Connections
Score 8.7 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
RingEXWebex App
Likelihood to Recommend
7.8
(149 ratings)
8.5
(650 ratings)
Likelihood to Renew
8.9
(15 ratings)
8.5
(26 ratings)
Usability
8.3
(11 ratings)
8.9
(392 ratings)
Availability
7.9
(79 ratings)
7.7
(9 ratings)
Performance
8.0
(1 ratings)
8.2
(9 ratings)
Support Rating
4.7
(26 ratings)
8.0
(395 ratings)
In-Person Training
7.3
(1 ratings)
8.2
(3 ratings)
Online Training
-
(0 ratings)
8.6
(6 ratings)
Implementation Rating
7.8
(5 ratings)
8.8
(11 ratings)
Configurability
7.0
(1 ratings)
7.9
(10 ratings)
Contract Terms and Pricing Model
1.0
(1 ratings)
-
(0 ratings)
Ease of integration
9.0
(1 ratings)
7.9
(7 ratings)
Product Scalability
6.0
(1 ratings)
8.8
(8 ratings)
Professional Services
1.0
(1 ratings)
-
(0 ratings)
Vendor post-sale
4.0
(1 ratings)
8.3
(6 ratings)
Vendor pre-sale
8.0
(1 ratings)
8.4
(7 ratings)
User Testimonials
RingEXWebex App
Likelihood to Recommend
RingCentral
The reporting part is essential in our line of business, we must measure everything and report it, which is why it is one of its main strengths. They are fast and adapt to the needs, also the ease of being very easy to use, which entails relatively short training for new agents who would use this platform.
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Cisco
I used the Webex App for managing my jobs to be done. I have regular virtual meetings for recruitment and training purposes. I use the Webex App for doing virtual meetings with high audio and video quality. They have whiteboard and screensharing capabilities for the meetings to be engaging. We experience a real time feedback and active participation of the participants after we choose Webex App. Also helps to schedule meetings with people all over the world so global communication made easy with the Webex App.
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Pros
RingCentral
  • VOIP calling - call quality is excellent and has replaced our traditional landline phones
  • Video meetings - video quality is great(provided you have a good webcam) and the video features(multiple hosts, screen sharing, multiple room management) is 2nd to none.
  • Screen sharing - As an unexpected benefit, the ability to do a screen share has helped our IT crew in being able to remotely diagnose and fix problems with faculty or staff machines.
Read full review
Cisco
  • High-quality, high-impact communications in our workflow.
  • It's great for sharing large documents, it doesn't slow down our communications.
  • The dark mode is excellent, it has a good image and seamless integration features.
  • We can record meetings, which is perfect for backing up any information that may be overlooked.
Read full review
Cons
RingCentral
  • Pricing for SMB space is high compared to other solutions
  • Still lagging behind 8x8 with desk phone support and integrations
  • UI for managing Limited Extensions is significantly more cumbersome than user extensions
  • Video meeting software still lags behind industry leaders (such as Zoom and MS Teams)
  • No licensing option for Common Area Phones with routing features
Read full review
Cisco
  • The Seen by feature is annoying. It tells someone when you have looked at a message. I feel like I have to respond immediately when I want to wait a bit and compose a longer reply. Even if you could just turn it off would be great.
  • I am always early to meetings and even though I am already joined, Webex will still prompt me to join the meeting 5 minutes prior. I think it should already know that I'm connected and not keep poking me to join.
  • After a Webex meeting is over and I leave the meeting a web page pops up asking me how the meeting was and if I'd like to answer more questions about the meeting and the quality. That needs to be turned off as well
Read full review
Likelihood to Renew
RingCentral
We are grandfathered into our unlimited toll-free minutes plan. We are very unlikely to switch because of that. It has been the major factor saving us a lot of money compared to switching to other solutions. I don't know any other company that still offers these unlimited plans.
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Cisco
I don’t have access to video features.) In an age when our smartphones
do everything but call our friends, family, or clients, it’s refreshing
to have a desktop app that can make calls in the smartphone’s place. It
seems appropriate in a time when we’re all worried about the robots
rising and taking over the world. Why not transfer the functionality of a
telephone to the same computer where we program those world-dominating
robots? It’s practical. Cisco Jabber takes the classic idea of making
calls with a phone and puts it in the same place where we spend most of
our worktime. This frees up desk space, as well as keeps the smartphone
available for what it was invented to do: take Instagram photos. Not to
mention, because it has its own number, it makes it easier to contact
clients without having to give them your personal phone number. Need to
make a call, but you don’t want to share your home phone? Cisco Jabber
makes that easy. And best of all, because you call through your
computer, all you need is a microphone to speak and speakers to listen,
and you never have to pick up the phone at all. If you hate having
sweaty ears, then Cisco Jabber is your app of choice. Note: Because I
have access to phone features only, and Cisco Jabber has more available
that I can’t use, I can see where it may also be a pro for business
owners that Cisco apparently allows custom features availability for
users, depending on roles.
Read full review
Usability
RingCentral
They were working on updating a few of the modules while we were going live, so this made usability difficult to train on once they did go live with those changes. Now that the changes are in place, we have really enjoyed the usability of the platform
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Cisco
Webex is quite usable, and it is, in fact very easy to use as well. You don't need a lot of documentation to learn how to use the app as it's mostly self-explanatory. The user interface is easy on the eyes, and people can see buttons without issues. Overall, WebEx's front-end design is great and I don't have much issue with it.
Read full review
Reliability and Availability
RingCentral
The self-service ticketing system and SR creation is extremely simple and intuitive to use. The online University resource is invaluable - we often find a resolution to our query through existing KBs, thus negating the need to even raise a new support request. On the occasions we have raised a new SR, the support staff are incredibly helpful and knowledgeable. The response times are some of the best I've ever experienced.
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Cisco
I would say every time I open it, it is there, there are times that our users have to sign out and back in to get it to work or even do a full exit as the app will disconnect from the controlling the desk phone, but some easy steps to sign-out or fully exit the app gets the user back up and running quickly.
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Performance
RingCentral
Occasional bandwith issues. In addition to this, I have one individual whose calls are blocked. We were not able to determine whether this was a RingEX or a carrier issue.
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Cisco
Software loads and runs well. I like the ability to run the full app version, or, just run through a browser using a lightweight webex experience. In a pinch, this ability has saved my bacon when I had to connect in an emergency on a borrowed phone or computer
Read full review
Support Rating
RingCentral
I have called RingCentral MVP a few times for assistance in setting up call handling or implementing changes in our call handling structure. The wait time to speak with an agent is usually minimal and the ones I have spoken to are excellent at walking me thru what changes I am trying to make as well as ensuring I understand what is being done so I can handle it myself next time if the need arises.
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Cisco
The support team is quick in reverting to the issues faced, and it has multiple language support, which would be very helpful for some instances. Their expertise in resolving queries is instantaneous. Most of the common lags/issues in the application are identified and fixed with regular updates.
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In-Person Training
RingCentral
I really didn't know all the capabilities
Read full review
Cisco
I am very satisfied with my experience with Webex App in online training. The creation of the event is very easy with the possibility of scheduling it in advance. The management of participants, organizers, and animators is complete. The invitations are automated and by simply using emails we can create all the schedules of the training session
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Online Training
RingCentral
No answers on this topic
Cisco
Very easy to create. All operations are done without any problems with our business growth. All people like the experience including me as an instructor. The tools that WebEx App offers us are very complete for working in a virtual classroom, whether it is sharing the screen, the different display modes, the whiteboard, or even the scoring tools on the screen, it allows me to do my job as an instructor as if I was face to face with the participants.
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Implementation Rating
RingCentral
If someone has an existing system I tell them to keep that running initially and keep RingEX separate initially until the system is configured and tested to one's satisfaction. After testing and configuration is completed, then roll over the main phone numbers to the new RingEX system. I've seen one person who immediately flipped over to RingEX without properly configuring/testing the software and had many issues with missed customer calls until I helped him sort out his configuration.
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Cisco
There was quite a bit of back and forth with TAC and Cisco Reps to get it fully up and running but we did get there. Some of which had to do with documentation was not fully understandable. But with Cisco TAC we were able to get fully up and running.
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Alternatives Considered
RingCentral
RingCentral MVP provided a more cost effective and complete solution than the competitors we evaluated. Reliability and call quality was of paramount concern for us. RingCentral provided a higher level of reliability than many of the
competitors we evaluated.

The completeness of their product offering was also unrivaled. Other competitors offered similar features but they nickel and dimed their customers and licensing became very difficult. The MVP licensing plan was simple to understand and implement.
Read full review
Cisco
A lot of drops from calls/meetings frustrated me and my customers in some cases, but with Webex App, I see very less (or even null) drops, even when I am streaming HD content through my camera, even when I connected with the support team for other products for an explanation, they blame it on ISP even though my ISP gives around 200 Mbps speed, Webex App is miraculously never "affected" by ISP speed.
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Contract Terms and Pricing Model
RingCentral
not to sign up for it or give them any money for a product that does not work
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Cisco
No answers on this topic
Scalability
RingCentral
There is a browser version which allows the product to be used by almost anyone.
Read full review
Cisco
Once everything is in place on the back end getting Webex on a user's PC is now very easy and with single sign-on, users are able to sign in without having to remember another password. Just make sure you have all the user settings in CUCM, CUC set right, and that they have the needed licenses in Webex Control Hub.
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Return on Investment
RingCentral
  • Better connectivity and communication with team messaging.
  • Enhanced customer experience with call routing, after-hours messaging, and emergency routing.
  • Better privacy for my team by not having to share their mobile numbers as users within RingCentral.
  • Easier onboarding of new teammates as new users in RingCentral.
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Cisco
  • Cisco Jabber helped us develop a Business Continuity Plan in case of emergencies.
  • It allowed our employees to answer their office-phones remotely.
  • It saved us a 10.000$ investment every 4 years on the desk phones for only the Turkey office, possibly much higher figures on the global scale of Hilti.
Read full review
ScreenShots