What users are saying about
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Top Rated
268 Ratings
Top Rated
180 Ratings

Webex (formerly Webex Teams)

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Top Rated
268 Ratings
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Score 8 out of 100
Top Rated
180 Ratings
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Score 7.6 out of 100

Likelihood to Recommend

Webex (formerly Webex Teams)

[Webex (formerly Webex Teams)] is really highly recommend to all [types of companies]. It is one of the best [tools] to communicate [with] the client and the business internally. The tool [is] affordable. It is so much easy to use, having 24*7 fully customer support. You also get a lot of [features] to perform while [on a] conferencing call or through the chat box i.e video sharing, gesture, emoji, small files transfer etc.
Anonymous | TrustRadius Reviewer

RingCentral

RingCentral excels for us in office environments where everyone has/needs an individual phone (either desk or via their computer). It is also uniquely suited for situations where workers may move between offices, work from home either during the day or after hours, or be on call in the evenings or weekends. The capabilities of the smartphone app means you are always on the office phone system, even showing a Caller ID as your office when calling a prospect, client, etc. This has been a surprising and much-liked feature for attorney's who don't want to expose their cell or home phone numbers in a call. Located in a hurricane-prone state, RingCentral is ideal for their resiliency to disaster that can keep local businesses connected and working after a hurricane. Having experienced that multiple times in the last 16 years with RingCentral, I can say that they have always worked flawlessly for us.
David Yates | TrustRadius Reviewer

Feature Rating Comparison

Project Management

Webex (formerly Webex Teams)
7.7
RingCentral
Task Management
Webex (formerly Webex Teams)
7.6
RingCentral
Gantt Charts
Webex (formerly Webex Teams)
7.2
RingCentral
Scheduling
Webex (formerly Webex Teams)
7.6
RingCentral
Workflow Automation
Webex (formerly Webex Teams)
7.1
RingCentral
Mobile Access
Webex (formerly Webex Teams)
9.1
RingCentral
Search
Webex (formerly Webex Teams)
8.1
RingCentral
Visual planning tools
Webex (formerly Webex Teams)
6.9
RingCentral

Communication

Webex (formerly Webex Teams)
7.8
RingCentral
Chat
Webex (formerly Webex Teams)
9.1
RingCentral
Notifications
Webex (formerly Webex Teams)
9.2
RingCentral
Discussions
Webex (formerly Webex Teams)
8.8
RingCentral
Surveys
Webex (formerly Webex Teams)
7.6
RingCentral
Internal knowledgebase
Webex (formerly Webex Teams)
7.5
RingCentral
Integrates with GoToMeeting
Webex (formerly Webex Teams)
6.1
RingCentral
Integrates with Gmail and Google Hangouts
Webex (formerly Webex Teams)
5.9
RingCentral
Integrates with Outlook
Webex (formerly Webex Teams)
8.3
RingCentral

File Sharing & Management

Webex (formerly Webex Teams)
7.9
RingCentral
Versioning
Webex (formerly Webex Teams)
7.5
RingCentral
Video files
Webex (formerly Webex Teams)
8.6
RingCentral
Audio files
Webex (formerly Webex Teams)
8.9
RingCentral
Document collaboration
Webex (formerly Webex Teams)
7.2
RingCentral
Access control
Webex (formerly Webex Teams)
7.7
RingCentral
Advanced security features
Webex (formerly Webex Teams)
8.2
RingCentral
Integrates with Google Drive
Webex (formerly Webex Teams)
6.6
RingCentral
Device sync
Webex (formerly Webex Teams)
8.7
RingCentral

Cloud PBX

Webex (formerly Webex Teams)
RingCentral
8.1
Hosted PBX
Webex (formerly Webex Teams)
RingCentral
8.1
Multi-level Interactive Voice Response (IVR)
Webex (formerly Webex Teams)
RingCentral
8.0
User templates
Webex (formerly Webex Teams)
RingCentral
7.8
Call reports
Webex (formerly Webex Teams)
RingCentral
8.0
Directory of employee names
Webex (formerly Webex Teams)
RingCentral
8.7

Call Management

Webex (formerly Webex Teams)
RingCentral
8.5
Answering rules
Webex (formerly Webex Teams)
RingCentral
8.5
Call recording
Webex (formerly Webex Teams)
RingCentral
9.1
Call park
Webex (formerly Webex Teams)
RingCentral
8.6
Call screening
Webex (formerly Webex Teams)
RingCentral
7.8
Message alerts
Webex (formerly Webex Teams)
RingCentral
8.3

VoIP system collaboration

Webex (formerly Webex Teams)
RingCentral
8.0
Video conferencing
Webex (formerly Webex Teams)
RingCentral
8.0
Audio conferencing
Webex (formerly Webex Teams)
RingCentral
8.4
Video screen sharing
Webex (formerly Webex Teams)
RingCentral
8.1
Instant messaging
Webex (formerly Webex Teams)
RingCentral
7.3

Mobile apps

Webex (formerly Webex Teams)
RingCentral
7.9
Mobile app for iOS
Webex (formerly Webex Teams)
RingCentral
8.0
Mobile app for Android
Webex (formerly Webex Teams)
RingCentral
7.8

Pros

Webex (formerly Webex Teams)

  • Instant messaging/chat feature is easy to use for DM's and group "spaces."
  • Connecting my work phone line to my laptop using the application is a game changer!
  • Being able to also access any other employee in our organization is also great.
Taylor S. Shelberg, MBA | TrustRadius Reviewer

RingCentral

  • RingCentral service is solid and resilient to issues.
  • RingCentral is easy to manage as an admin. Users, login styles, extensions, hardware, extensions, and more are always configurable and it makes it easy to support users.
  • RingCentral offers many hardware options. It is easy to procure new hardware as well as outfit older hardware with the help of an adapter.
Tristan Dobbs | TrustRadius Reviewer

Cons

Webex (formerly Webex Teams)

  • We think that the fact that the trial period for WebEx is so short is a huge drawback: while most collaborative services allow up to a full month to get used to the platform and decide whether to use it after the trial period is over, Cisco WebEx only offers a couple of weeks.
  • Occasionally there are severe problems synchronizing the platform's audio with video operations. This is usually due to the quality of our internet connection, but can occur arbitrarily if documents are being uploaded to the platform during the execution of a video call session. Eventually this problem fixes itself, but it is usually annoying if you are in a group session.
  • The performance of its integrations with Webex AIM pro is not adequate, especially because when playing audio from AIM pro there are usually problems with the quality of this, and sometimes when playing these audio files the WebEx platform can freeze or close. It seems that the cause of this may be the use of an incompatible audio format, which shows a limitation in the platform.
Gregory Thomas | TrustRadius Reviewer

RingCentral

  • The team chat interface of the Glip application (also called Jupiter) isn't as refined as other chat interfaces. For example, it doesn't indicate when team members have read a message.
  • The integration of Glip with on-premise Exchange is non-existent and not on the development radar.
  • RingCentral personnel were not familiar with supporting paging devices, even though the platform does offer integration with some paging equipment manufacturers.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Webex (formerly Webex Teams)

Webex (formerly Webex Teams) 8.9
Based on 4 answers
Now, we can't see any other option but Cisco Webex Teams and Cisco's collaboration products to keep our communications up to date and with enough tools and features to confront any posible situation, being a normal work year or a year like this 2020, wich has make us all prove ourselves what we're able to do in manners we haven't even think of before.
Anonymous | TrustRadius Reviewer

RingCentral

RingCentral 10.0
Based on 8 answers
We are grandfathered into our unlimited toll-free minutes plan. We are very unlikely to switch because of that. It has been the major factor saving us a lot of money compared to switching to other solutions. I don't know any other company that still offers these unlimited plans.
Justin Bongard | TrustRadius Reviewer

Usability

Webex (formerly Webex Teams)

Webex (formerly Webex Teams) 9.1
Based on 61 answers
As with lots of technology being used in a work context now, there are parallels with applications that are used in our personal lives outside of work. Webex is no different in some respects - its UI is easy to navigate on a mobile device (as it is on a PC as well), and the chat/messaging element is really easy to navigate and use. The integration with the Calling and Meetings side of things is presented to you in an intuitive way as well, and once set up by the System Admins works great. The aim of One Button To Push to join a meeting is still present and allows you to easily join or initiate a meeting from within the client.The ability for a Teams space to be created that has multiple federated people/organisations as part of it is really fantastic and it just works.As I mentioned previously in this review, keeping your Teams spaces/messaging folder organised can quickly become a problem if you don't keep on top of things.
Anonymous | TrustRadius Reviewer

RingCentral

RingCentral 9.0
Based on 2 answers
RingCentral is a flexible and versatile platform. But there is always room for improvement. While I as a technologically inclined user have no problem navigating the interface and configuring my extension to my hearts content. I have had some negative experiences with less technologically inclined users having difficulty with the smartphone app (mostly they are trying to handle calls while in areas with poor 4G signal), I wish RingCentral had a better way of handling these calls or rejecting them if data rates are too low.
Anonymous | TrustRadius Reviewer

Reliability and Availability

Webex (formerly Webex Teams)

Webex (formerly Webex Teams) 10.0
Based on 1 answer
We have not ran into any availability issues or concerns with WebEx. Product reliability has been great
Brian Munn | TrustRadius Reviewer

RingCentral

No score
No answers yet
No answers on this topic

Performance

Webex (formerly Webex Teams)

Webex (formerly Webex Teams) 9.0
Based on 1 answer
I believe as with any cloud based application or solution that your individual connectivity is key to making the product a success. WebEx works will with just about any internet connection from cellular to WiFi
Brian Munn | TrustRadius Reviewer

RingCentral

No score
No answers yet
No answers on this topic

Support Rating

Webex (formerly Webex Teams)

Webex (formerly Webex Teams) 8.3
Based on 107 answers
I think Cisco has a better support now than in the past. When we place a support ticket, we get the answer quite quickly and the support engineers have a great experience with the product. So I think that it is a really great support. Of course there are some exceptions but in the most part we are satisfied.
Anonymous | TrustRadius Reviewer

RingCentral

RingCentral 7.0
Based on 34 answers
Their customer support is top notch an provide us with all the answers we need quickly and concisely. We especially appreciated their Installation Services team who got us up and running on their platform within the short time frame we presented and had almost flawless performance in porting our services over to their platform
Jon Shurtliff | TrustRadius Reviewer

In-Person Training

Webex (formerly Webex Teams)

Webex (formerly Webex Teams) 9.0
Based on 1 answer
We gave our this type of training to get better user adoption and to make sure our users understood how to effectively use this product.
Brian Munn | TrustRadius Reviewer

RingCentral

No score
No answers yet
No answers on this topic

Online Training

Webex (formerly Webex Teams)

Webex (formerly Webex Teams) 8.0
Based on 1 answer
The online training is a great solution for some users. I prefer in person training.
Brian Munn | TrustRadius Reviewer

RingCentral

No score
No answers yet
No answers on this topic

Implementation Rating

Webex (formerly Webex Teams)

Webex (formerly Webex Teams) 8.6
Based on 5 answers
Management involvement to get users to adopt is key. Users have a hard time changing to new software.
Brian Munn | TrustRadius Reviewer

RingCentral

RingCentral 9.0
Based on 2 answers
If someone has an existing system I tell them to keep that running initially and keep RingCentral separate initially until the system is configured and tested to one's satisfaction. After testing and configuration is completed, then roll over the main phone numbers to the new RingCentral system. I've seen one person who immediately flipped over to RingCentral without properly configuring/testing the software and had many issues with missed customer calls until I helped him sort out his configuration
Anonymous | TrustRadius Reviewer

Alternatives Considered

Webex (formerly Webex Teams)

Similar features between all of the various products. The interface on the other products seem much more intuitive and easier to use. New users prefer other products as they find the Webex (formerly Webex Teams) interface dated and difficult to navigate. Good security features in Webex make it the best offering for enterprise companies.
Victor Lau | TrustRadius Reviewer

RingCentral

We used Vonage and a local softphone called Communicator prior to switching to RingCentral. Vonage dropped calls left and right and made it very difficult to use in general. Communicator linked to our CRMs, which was nice, but when installing call forwarding it automatically uploaded all CRM contacts into our personal phones and did not remove them even when the program was deleted. This was incredibly annoying, as in order to make a personal call to someone in our contacts, we had to sift through tens of thousands of contacts. RingCentral is simple, user friendly, and only does what it needs to.
Jillian Straw | TrustRadius Reviewer

Scalability

Webex (formerly Webex Teams)

Webex (formerly Webex Teams) 10.0
Based on 1 answer
Cisco has designed WebEx to be scalable from small companies with only a few employees to enterprise organizations with thousands or employees without loosing any features or functionality
Brian Munn | TrustRadius Reviewer

RingCentral

No score
No answers yet
No answers on this topic

Return on Investment

Webex (formerly Webex Teams)

  • Dedicated support was added to answer Webex and other video conferencing tickets.
  • Remote classes became more feasible without requiring students to meet at specific locations. This has increased enrollment in hybrid and distance type classes.
  • Personnel now have a common conference software to hold meetings on that they have become familiar with. Individual departments are becoming less fractured.
Anonymous | TrustRadius Reviewer

RingCentral

  • Low-cost teleconferencing and web-conferencing - Competitors for either can easily cost just as much as the full RingCentral platform
  • Able to offer more customized services to partners/clients
  • No need for any special hardware - just need a computer with internet
  • Low investment to integrate with a CRM
Anonymous | TrustRadius Reviewer

Pricing Details

Webex (formerly Webex Teams)

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Webex (formerly Webex Teams) Editions & Modules

Edition
FreeFree
Starter14.952
Business29.952
EnterpriseCustom Pricing
  1. per month
Additional Pricing Details

RingCentral

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

RingCentral Editions & Modules

Edition
Essentials (up to 20 users)$39.991
Standard$49.991
Premium$54.991
Ultimate$69.991
  1. per user/per month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Webex (formerly Webex Teams)
8.3
RingCentral
7.6

Likelihood to Renew

Webex (formerly Webex Teams)
8.9
RingCentral
10.0

Usability

Webex (formerly Webex Teams)
9.1
RingCentral
9.0

Reliability and Availability

Webex (formerly Webex Teams)
10.0
RingCentral

Performance

Webex (formerly Webex Teams)
9.0
RingCentral

Support Rating

Webex (formerly Webex Teams)
8.3
RingCentral
7.0

In-Person Training

Webex (formerly Webex Teams)
9.0
RingCentral

Online Training

Webex (formerly Webex Teams)
8.0
RingCentral

Implementation Rating

Webex (formerly Webex Teams)
8.6
RingCentral
9.0

Scalability

Webex (formerly Webex Teams)
10.0
RingCentral

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