What users are saying about
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Top Rated
267 Ratings
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Top Rated
1996 Ratings

Webex (formerly Webex Teams)

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Top Rated
267 Ratings
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Score 8 out of 100

Skype

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Top Rated
1996 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 7.9 out of 100

Likelihood to Recommend

Webex (formerly Webex Teams)

I think it's a great communications bundle for universities and other non-university employers. I was not a part of the decision-making team, but I'm assuming the University gets a great price since so many staff and faculty work here. It's very nice to allow staff enhanced mobility and flexibility for where they geographically work. It allows teams to stager their work schedules being at work or at home and not have to transport their work phone each time. Webex may not be the most beneficial when sharing lots of information that you may want to reference at a later time. The search feature is not as robust as I would prefer.
Taylor S. Shelberg, MBA | TrustRadius Reviewer

Skype

[Skype is] most suited for face-face communication that can't be had in person, great for teaching I have found and or meetings. Not so useful with those who are computer illiterate or have low internet skills, and groups of children
Char Paul | TrustRadius Reviewer

Feature Rating Comparison

Project Management

Webex (formerly Webex Teams)
7.6
Skype
Task Management
Webex (formerly Webex Teams)
7.6
Skype
Gantt Charts
Webex (formerly Webex Teams)
7.1
Skype
Scheduling
Webex (formerly Webex Teams)
7.6
Skype
Workflow Automation
Webex (formerly Webex Teams)
7.1
Skype
Mobile Access
Webex (formerly Webex Teams)
9.1
Skype
Search
Webex (formerly Webex Teams)
8.1
Skype
Visual planning tools
Webex (formerly Webex Teams)
6.9
Skype

Communication

Webex (formerly Webex Teams)
7.8
Skype
Chat
Webex (formerly Webex Teams)
9.1
Skype
Notifications
Webex (formerly Webex Teams)
9.2
Skype
Discussions
Webex (formerly Webex Teams)
8.8
Skype
Surveys
Webex (formerly Webex Teams)
7.5
Skype
Internal knowledgebase
Webex (formerly Webex Teams)
7.4
Skype
Integrates with GoToMeeting
Webex (formerly Webex Teams)
6.0
Skype
Integrates with Gmail and Google Hangouts
Webex (formerly Webex Teams)
5.9
Skype
Integrates with Outlook
Webex (formerly Webex Teams)
8.3
Skype

File Sharing & Management

Webex (formerly Webex Teams)
7.9
Skype
Versioning
Webex (formerly Webex Teams)
7.5
Skype
Video files
Webex (formerly Webex Teams)
8.6
Skype
Audio files
Webex (formerly Webex Teams)
8.9
Skype
Document collaboration
Webex (formerly Webex Teams)
7.2
Skype
Access control
Webex (formerly Webex Teams)
7.7
Skype
Advanced security features
Webex (formerly Webex Teams)
8.2
Skype
Integrates with Google Drive
Webex (formerly Webex Teams)
6.6
Skype
Device sync
Webex (formerly Webex Teams)
8.7
Skype

Performance & Compatibility of Online Events Software

Webex (formerly Webex Teams)
Skype
8.0
High quality audio
Webex (formerly Webex Teams)
Skype
8.6
High quality video
Webex (formerly Webex Teams)
Skype
8.2
Low bandwidth requirements
Webex (formerly Webex Teams)
Skype
6.8
Mobile support
Webex (formerly Webex Teams)
Skype
8.3

Screen Sharing

Webex (formerly Webex Teams)
Skype
8.0
Desktop sharing
Webex (formerly Webex Teams)
Skype
8.6
Whiteboards
Webex (formerly Webex Teams)
Skype
7.3

Online Meetings / Events

Webex (formerly Webex Teams)
Skype
7.9
Calendar integration
Webex (formerly Webex Teams)
Skype
7.8
Meeting initiation
Webex (formerly Webex Teams)
Skype
8.1
Integrates with social media
Webex (formerly Webex Teams)
Skype
7.3
Record meetings / events
Webex (formerly Webex Teams)
Skype
8.3
Slideshows
Webex (formerly Webex Teams)
Skype
8.1

Online Events Collaboration

Webex (formerly Webex Teams)
Skype
8.5
Live chat
Webex (formerly Webex Teams)
Skype
8.8
Audience polling
Webex (formerly Webex Teams)
Skype
8.2
Q&A
Webex (formerly Webex Teams)
Skype
8.4

Online Events Security

Webex (formerly Webex Teams)
Skype
7.8
User authentication
Webex (formerly Webex Teams)
Skype
8.3
Participant roles & permissions
Webex (formerly Webex Teams)
Skype
7.6
Confidential attendee list
Webex (formerly Webex Teams)
Skype
7.6

Pros

Webex (formerly Webex Teams)

  • The speed of the platform is one of the most prominent in virtually any video conferencing software that exists, being able to make streaming sessions in 60fps without having to worry about the video quality, which is entirely in HD. Although this is not yet available in HD4K, it is still sufficient quality for effective meetings.
  • WebEx provides full access to the WebEx meeting center, from where it is a reality to attach to some important services in cases such as needing some other small instant messaging tool, or simply one that allows you to create sticky notes to add to presentations.
  • There is a fabulous quality of compatibility between the WebEx and Microsoft Outlook platforms, which is demonstrated by the ease of being able to review emails from the shared screens, or when configuring the information within the email inboxes so that they can be added to the WebEx platform, making it easier to review them.
Gregory Thomas | TrustRadius Reviewer

Skype

  • Perfect for chatting via text. Has emojis, file sharing, audio sharing, and even video sharing capabilities.
  • Good for video chats. You can do 1 on 1 sessions with a good quality video.
  • Privacy is also another important function they have. They allow for private conversations between users.
  • Ability to delete conversations with sensitive information you may not want seen by users not authorized. Can share confidential information via Skype.
  • Customizable profiles to fit your company culture.
Nestor Navarro | TrustRadius Reviewer

Cons

Webex (formerly Webex Teams)

  • When it's time to join a Webex call, users are prompted via Outlook to open the call through their browser, but also get a prompt from Cisco Webex Teams that they can join the meeting in the tool there. This seems unnecessary and can often be confusing - users should have the ability to pre-determine which option will be their default choice.
  • There aren't many ways to customise the view of Webex Teams Spaces, this would be a nice feature to have.
Anonymous | TrustRadius Reviewer

Skype

  • This is really small, but I'd love to see the emoticons updated to emojis.
  • Make calling free like some other communications app providers.
  • Grant the ability to not show that you're online even when you are. Sometimes you want to make a call, but you don't want other people to see you're online and start messaging you.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Webex (formerly Webex Teams)

Webex (formerly Webex Teams) 8.9
Based on 4 answers
Now, we can't see any other option but Cisco Webex Teams and Cisco's collaboration products to keep our communications up to date and with enough tools and features to confront any posible situation, being a normal work year or a year like this 2020, wich has make us all prove ourselves what we're able to do in manners we haven't even think of before.
Anonymous | TrustRadius Reviewer

Skype

Skype 9.6
Based on 5 answers
I think so far there is no reason not to renew the license. We have been using Skype for a long time and are very satisfied with it.
Tejashwi Kumar | TrustRadius Reviewer

Usability

Webex (formerly Webex Teams)

Webex (formerly Webex Teams) 9.1
Based on 60 answers
As with lots of technology being used in a work context now, there are parallels with applications that are used in our personal lives outside of work. Webex is no different in some respects - its UI is easy to navigate on a mobile device (as it is on a PC as well), and the chat/messaging element is really easy to navigate and use. The integration with the Calling and Meetings side of things is presented to you in an intuitive way as well, and once set up by the System Admins works great. The aim of One Button To Push to join a meeting is still present and allows you to easily join or initiate a meeting from within the client.The ability for a Teams space to be created that has multiple federated people/organisations as part of it is really fantastic and it just works.As I mentioned previously in this review, keeping your Teams spaces/messaging folder organised can quickly become a problem if you don't keep on top of things.
Anonymous | TrustRadius Reviewer

Skype

Skype 9.0
Based on 2 answers
Because it's reliable, cheap and requires a low bandwidth during voice and video calling.
sohail ahmed | TrustRadius Reviewer

Reliability and Availability

Webex (formerly Webex Teams)

Webex (formerly Webex Teams) 10.0
Based on 1 answer
We have not ran into any availability issues or concerns with WebEx. Product reliability has been great
Brian Munn | TrustRadius Reviewer

Skype

No score
No answers yet
No answers on this topic

Performance

Webex (formerly Webex Teams)

Webex (formerly Webex Teams) 9.0
Based on 1 answer
I believe as with any cloud based application or solution that your individual connectivity is key to making the product a success. WebEx works will with just about any internet connection from cellular to WiFi
Brian Munn | TrustRadius Reviewer

Skype

No score
No answers yet
No answers on this topic

Support Rating

Webex (formerly Webex Teams)

Webex (formerly Webex Teams) 8.3
Based on 106 answers
I think Cisco has a better support now than in the past. When we place a support ticket, we get the answer quite quickly and the support engineers have a great experience with the product. So I think that it is a really great support. Of course there are some exceptions but in the most part we are satisfied.
Anonymous | TrustRadius Reviewer

Skype

Skype 7.4
Based on 50 answers
I am not aware of the current support level for Skype for business, as I have never used even though I have the product.However, the support for Skype's personal paid users is not where it could be. Users who pay for Skype features do not have a clear path to reach out to support. So, rating 6, can be better as soon as I need to use Skype for business support and get a good experience. I will say that I will renew Skype for Business subscription, which is a significant inconsistency on my end. The explanation is that Skype for Business comes bundled with Office for Business, with no additional cost, so why not.
Ricardo G Lopes | TrustRadius Reviewer

In-Person Training

Webex (formerly Webex Teams)

Webex (formerly Webex Teams) 9.0
Based on 1 answer
We gave our this type of training to get better user adoption and to make sure our users understood how to effectively use this product.
Brian Munn | TrustRadius Reviewer

Skype

No score
No answers yet
No answers on this topic

Online Training

Webex (formerly Webex Teams)

Webex (formerly Webex Teams) 8.0
Based on 1 answer
The online training is a great solution for some users. I prefer in person training.
Brian Munn | TrustRadius Reviewer

Skype

No score
No answers yet
No answers on this topic

Implementation Rating

Webex (formerly Webex Teams)

Webex (formerly Webex Teams) 8.5
Based on 5 answers
Management involvement to get users to adopt is key. Users have a hard time changing to new software.
Brian Munn | TrustRadius Reviewer

Skype

Skype 10.0
Based on 2 answers
It can be used on the phone via mobile application as well as on the desktop by logging in to the website. Easily installed and ready to use.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Webex (formerly Webex Teams)

Similar features between all of the various products. The interface on the other products seem much more intuitive and easier to use. New users prefer other products as they find the Webex (formerly Webex Teams) interface dated and difficult to navigate. Good security features in Webex make it the best offering for enterprise companies.
Victor Lau | TrustRadius Reviewer

Skype

We find Skype to be more user-friendly than Zoom, possibly because I personally have been using Skype for a lot longer and have become used to its functionality. I also find the video and sound quality to be better than Zoom. On a more personal note, I believe Discord has a better interface for regular messages and voice chats than both Zoom and Skype.
Anonymous | TrustRadius Reviewer

Scalability

Webex (formerly Webex Teams)

Webex (formerly Webex Teams) 10.0
Based on 1 answer
Cisco has designed WebEx to be scalable from small companies with only a few employees to enterprise organizations with thousands or employees without loosing any features or functionality
Brian Munn | TrustRadius Reviewer

Skype

No score
No answers yet
No answers on this topic

Return on Investment

Webex (formerly Webex Teams)

  • Dedicated support was added to answer Webex and other video conferencing tickets.
  • Remote classes became more feasible without requiring students to meet at specific locations. This has increased enrollment in hybrid and distance type classes.
  • Personnel now have a common conference software to hold meetings on that they have become familiar with. Individual departments are becoming less fractured.
Anonymous | TrustRadius Reviewer

Skype

  • Because Skype is free, it has had a positive impact on our business objectives. This year we had several budget constraints, and Skype allowed us to conduct important meetings with stakeholders for free.
  • Since the video / audio quality of Skype is not always very good, it impacts the efficiency of meetings. Meetings end up lasting longer if calls are dropped or if the audio cuts out repeatedly. Time lost on a Skype call equates to less research productivity, which negatively impacts the objectives of our research team.
  • The real-time screen sharing in Skype allows for members of my research team to quickly see results from collaborators in different institutions. Seeing results (either in plots or slide shows) rather then hearing about them is much more meaningful and helps us build on the work of our collaborators. This positively impacts our research.
Maike Holthuijzen | TrustRadius Reviewer

Pricing Details

Webex (formerly Webex Teams)

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Webex (formerly Webex Teams) Editions & Modules

Edition
FreeFree
Starter14.952
Business29.952
EnterpriseCustom Pricing
  1. per month
Additional Pricing Details

Skype

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Skype Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

Webex (formerly Webex Teams)
8.3
Skype
8.0

Likelihood to Renew

Webex (formerly Webex Teams)
8.9
Skype
9.6

Usability

Webex (formerly Webex Teams)
9.1
Skype
9.0

Reliability and Availability

Webex (formerly Webex Teams)
10.0
Skype

Performance

Webex (formerly Webex Teams)
9.0
Skype

Support Rating

Webex (formerly Webex Teams)
8.3
Skype
7.4

In-Person Training

Webex (formerly Webex Teams)
9.0
Skype

Online Training

Webex (formerly Webex Teams)
8.0
Skype

Implementation Rating

Webex (formerly Webex Teams)
8.5
Skype
10.0

Scalability

Webex (formerly Webex Teams)
10.0
Skype

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