What users are saying about
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Top Rated
268 Ratings
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Top Rated
1751 Ratings

Webex (formerly Webex Teams)

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Top Rated
268 Ratings
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Score 8 out of 100

TeamViewer

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Top Rated
1751 Ratings
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Score 8.2 out of 100

Likelihood to Recommend

Webex (formerly Webex Teams)

[Webex (formerly Webex Teams)] is really highly recommend to all [types of companies]. It is one of the best [tools] to communicate [with] the client and the business internally. The tool [is] affordable. It is so much easy to use, having 24*7 fully customer support. You also get a lot of [features] to perform while [on a] conferencing call or through the chat box i.e video sharing, gesture, emoji, small files transfer etc.
Anonymous | TrustRadius Reviewer

TeamViewer

TeamViewer excels as a remote support software, and provides some really nice device management and monitoring capabilities to boot. It handles weak rural internet about as well as anything else I've seen.About the only instance I can think where TeamViewer is not appropriate is when needing to deploy/manage devices with Windows 10 in S Mode, or other client operating systems that are not supported.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Project Management

Webex (formerly Webex Teams)
7.7
TeamViewer
Task Management
Webex (formerly Webex Teams)
7.6
TeamViewer
Gantt Charts
Webex (formerly Webex Teams)
7.2
TeamViewer
Scheduling
Webex (formerly Webex Teams)
7.6
TeamViewer
Workflow Automation
Webex (formerly Webex Teams)
7.1
TeamViewer
Mobile Access
Webex (formerly Webex Teams)
9.1
TeamViewer
Search
Webex (formerly Webex Teams)
8.1
TeamViewer
Visual planning tools
Webex (formerly Webex Teams)
6.9
TeamViewer

Communication

Webex (formerly Webex Teams)
7.8
TeamViewer
Chat
Webex (formerly Webex Teams)
9.1
TeamViewer
Notifications
Webex (formerly Webex Teams)
9.2
TeamViewer
Discussions
Webex (formerly Webex Teams)
8.8
TeamViewer
Surveys
Webex (formerly Webex Teams)
7.6
TeamViewer
Internal knowledgebase
Webex (formerly Webex Teams)
7.5
TeamViewer
Integrates with GoToMeeting
Webex (formerly Webex Teams)
6.1
TeamViewer
Integrates with Gmail and Google Hangouts
Webex (formerly Webex Teams)
5.9
TeamViewer
Integrates with Outlook
Webex (formerly Webex Teams)
8.3
TeamViewer

File Sharing & Management

Webex (formerly Webex Teams)
7.9
TeamViewer
Versioning
Webex (formerly Webex Teams)
7.5
TeamViewer
Video files
Webex (formerly Webex Teams)
8.6
TeamViewer
Audio files
Webex (formerly Webex Teams)
8.9
TeamViewer
Document collaboration
Webex (formerly Webex Teams)
7.2
TeamViewer
Access control
Webex (formerly Webex Teams)
7.7
TeamViewer
Advanced security features
Webex (formerly Webex Teams)
8.2
TeamViewer
Integrates with Google Drive
Webex (formerly Webex Teams)
6.6
TeamViewer
Device sync
Webex (formerly Webex Teams)
8.7
TeamViewer

Remote Administration

Webex (formerly Webex Teams)
TeamViewer
8.3
Screen sharing
Webex (formerly Webex Teams)
TeamViewer
8.9
File transfer
Webex (formerly Webex Teams)
TeamViewer
8.1
Instant message
Webex (formerly Webex Teams)
TeamViewer
8.0
Secure remote access with Smart Card authentication
Webex (formerly Webex Teams)
TeamViewer
8.3
Access to sleeping/powered-off computers
Webex (formerly Webex Teams)
TeamViewer
6.8
Over-the-Internet remote session
Webex (formerly Webex Teams)
TeamViewer
8.9
Initiate remote control from mobile
Webex (formerly Webex Teams)
TeamViewer
8.3
Remote management of servers & workstations
Webex (formerly Webex Teams)
TeamViewer
8.7
Remote Active Directory® management
Webex (formerly Webex Teams)
TeamViewer
8.4
Centralized management dashboard
Webex (formerly Webex Teams)
TeamViewer
8.3
Session record
Webex (formerly Webex Teams)
TeamViewer
8.3
Annotations
Webex (formerly Webex Teams)
TeamViewer
8.7
Monitoring and Alerts
Webex (formerly Webex Teams)
TeamViewer
8.2
Multi-platform remote control
Webex (formerly Webex Teams)
TeamViewer
8.6

Pros

Webex (formerly Webex Teams)

  • Instant messaging/chat feature is easy to use for DM's and group "spaces."
  • Connecting my work phone line to my laptop using the application is a game changer!
  • Being able to also access any other employee in our organization is also great.
Taylor S. Shelberg, MBA | TrustRadius Reviewer

TeamViewer

  • TeamViewer maintains a highly stable quality as far as video is concerned, as this is not lost even if the connection is poor, even if the image may freeze. This quality is generally in HD 4k depending on the platform's previous settings, or in any case, by default by the service.
  • TeamViewer organizes the maintenance sessions so well that it is not really necessary to separate them in order to work on any of them specifically. This is very useful if you need to quickly get the file within a single session and sessions of other categories are involved.
  • TeamViewer maintains a good catalog of templates for maintenance sessions, which would be useful in case you do not have enough knowledge in running the service, as these templates, despite being relatively limiting simple, meet the necessary features to cover a stable maintenance.
  • Teamviewer provides a unique customer service among remote maintenance service development companies, with quick solutions that make our maintenance work not only as optimized as possible, but also as technically interesting as possible, presenting us with new ways of working within the platform that we were not previously familiar with.
  • Using teamviewer's configuration options has been one of the most comfortable activities of our entire work management, because with the entire structure that keeps the software running, we can easily compensate for all incidents that occur during maintenance sessions and make sure that they do not happen again in the future.
Richard Delgado | TrustRadius Reviewer

Cons

Webex (formerly Webex Teams)

  • We think that the fact that the trial period for WebEx is so short is a huge drawback: while most collaborative services allow up to a full month to get used to the platform and decide whether to use it after the trial period is over, Cisco WebEx only offers a couple of weeks.
  • Occasionally there are severe problems synchronizing the platform's audio with video operations. This is usually due to the quality of our internet connection, but can occur arbitrarily if documents are being uploaded to the platform during the execution of a video call session. Eventually this problem fixes itself, but it is usually annoying if you are in a group session.
  • The performance of its integrations with Webex AIM pro is not adequate, especially because when playing audio from AIM pro there are usually problems with the quality of this, and sometimes when playing these audio files the WebEx platform can freeze or close. It seems that the cause of this may be the use of an incompatible audio format, which shows a limitation in the platform.
Gregory Thomas | TrustRadius Reviewer

TeamViewer

  • TeamViewer chats cannot be scheduled as a group.
  • No remote configuration methods for cell phones are available
  • Lacks many collaboration oriented tools, such as a brainstorming collection system -No scheduling of any kind for group chats.
  • Cannot schedule any kind of activities once the sessions are over.
Murray Clear | TrustRadius Reviewer

Likelihood to Renew

Webex (formerly Webex Teams)

Webex (formerly Webex Teams) 8.9
Based on 4 answers
Now, we can't see any other option but Cisco Webex Teams and Cisco's collaboration products to keep our communications up to date and with enough tools and features to confront any posible situation, being a normal work year or a year like this 2020, wich has make us all prove ourselves what we're able to do in manners we haven't even think of before.
Anonymous | TrustRadius Reviewer

TeamViewer

TeamViewer 9.4
Based on 41 answers
As long as I continue to provide remote support for my clients, it's a no brainier. For what I pay out, I probably make it back tenfold in the ability to provide remote support from wherever and whenever. Not to mention the saved gas money for a fix that only takes 5 minutes but it takes you 20 minutes to get there. As my business continues to grow, and I support more and more clients, my need for TeamViewer will only grow.
Justin Kuhlman | TrustRadius Reviewer

Usability

Webex (formerly Webex Teams)

Webex (formerly Webex Teams) 9.1
Based on 61 answers
As with lots of technology being used in a work context now, there are parallels with applications that are used in our personal lives outside of work. Webex is no different in some respects - its UI is easy to navigate on a mobile device (as it is on a PC as well), and the chat/messaging element is really easy to navigate and use. The integration with the Calling and Meetings side of things is presented to you in an intuitive way as well, and once set up by the System Admins works great. The aim of One Button To Push to join a meeting is still present and allows you to easily join or initiate a meeting from within the client.The ability for a Teams space to be created that has multiple federated people/organisations as part of it is really fantastic and it just works.As I mentioned previously in this review, keeping your Teams spaces/messaging folder organised can quickly become a problem if you don't keep on top of things.
Anonymous | TrustRadius Reviewer

TeamViewer

TeamViewer 8.9
Based on 20 answers
I do not have complaints with the product. In fact, TeamViewer is used by some of our support companies (tech support, accounting, software, etc.), and it performs well. It is simply more product than we needed in our application, and more money than we can justify budgeting.
Anonymous | TrustRadius Reviewer

Reliability and Availability

Webex (formerly Webex Teams)

Webex (formerly Webex Teams) 10.0
Based on 1 answer
We have not ran into any availability issues or concerns with WebEx. Product reliability has been great
Brian Munn | TrustRadius Reviewer

TeamViewer

TeamViewer 8.0
Based on 2 answers
It's usually without problem, but we have had connectivity issues on occasion.
Mike Robinson | TrustRadius Reviewer

Performance

Webex (formerly Webex Teams)

Webex (formerly Webex Teams) 9.0
Based on 1 answer
I believe as with any cloud based application or solution that your individual connectivity is key to making the product a success. WebEx works will with just about any internet connection from cellular to WiFi
Brian Munn | TrustRadius Reviewer

TeamViewer

TeamViewer 9.0
Based on 2 answers
The application is built on VNC which is a very stable technology.
Mike Robinson | TrustRadius Reviewer

Support Rating

Webex (formerly Webex Teams)

Webex (formerly Webex Teams) 8.3
Based on 107 answers
I think Cisco has a better support now than in the past. When we place a support ticket, we get the answer quite quickly and the support engineers have a great experience with the product. So I think that it is a really great support. Of course there are some exceptions but in the most part we are satisfied.
Anonymous | TrustRadius Reviewer

TeamViewer

TeamViewer 6.7
Based on 34 answers
I have not needed to contact TeamViewer support much in regards to the software not performing like it is supposed to. The only reason that we contact support is to get the license keys for our updated software. We always get a response in a very reasonable amount of time with the new license keys included.
Jordan Paquette | TrustRadius Reviewer

In-Person Training

Webex (formerly Webex Teams)

Webex (formerly Webex Teams) 9.0
Based on 1 answer
We gave our this type of training to get better user adoption and to make sure our users understood how to effectively use this product.
Brian Munn | TrustRadius Reviewer

TeamViewer

TeamViewer 5.0
Based on 1 answer
No answer on this topic is available.

Online Training

Webex (formerly Webex Teams)

Webex (formerly Webex Teams) 8.0
Based on 1 answer
The online training is a great solution for some users. I prefer in person training.
Brian Munn | TrustRadius Reviewer

TeamViewer

TeamViewer 8.9
Based on 2 answers
I have never used the online training either. I have watched a few informational videos that were helpful when learning how to do a specific procedure within TeamViewer and get the most out of the software by utilizing one of the many features that are available with the software. Again, 5 if for neutral.
Jordan Paquette | TrustRadius Reviewer

Implementation Rating

Webex (formerly Webex Teams)

Webex (formerly Webex Teams) 8.5
Based on 5 answers
Management involvement to get users to adopt is key. Users have a hard time changing to new software.
Brian Munn | TrustRadius Reviewer

TeamViewer

TeamViewer 10.0
Based on 6 answers
Implementation was easy enough that it didn't pose any problems. Training was minimal and the system works right out of the box
Anonymous | TrustRadius Reviewer

Alternatives Considered

Webex (formerly Webex Teams)

Similar features between all of the various products. The interface on the other products seem much more intuitive and easier to use. New users prefer other products as they find the Webex (formerly Webex Teams) interface dated and difficult to navigate. Good security features in Webex make it the best offering for enterprise companies.
Victor Lau | TrustRadius Reviewer

TeamViewer

Many times while using ConnectWise Control I can't find users laptops, the user has to reboot a few times or restart services which can be a tough task if the user is not very tech savy. TeamViewer's connection using ID and password makes it easy and comfortable to the user to establish a session and have us help them.
Marcelo Davis | TrustRadius Reviewer

Scalability

Webex (formerly Webex Teams)

Webex (formerly Webex Teams) 10.0
Based on 1 answer
Cisco has designed WebEx to be scalable from small companies with only a few employees to enterprise organizations with thousands or employees without loosing any features or functionality
Brian Munn | TrustRadius Reviewer

TeamViewer

TeamViewer 10.0
Based on 2 answers
I've rarely had problems with the product.
Mike Robinson | TrustRadius Reviewer

Return on Investment

Webex (formerly Webex Teams)

  • Dedicated support was added to answer Webex and other video conferencing tickets.
  • Remote classes became more feasible without requiring students to meet at specific locations. This has increased enrollment in hybrid and distance type classes.
  • Personnel now have a common conference software to hold meetings on that they have become familiar with. Individual departments are becoming less fractured.
Anonymous | TrustRadius Reviewer

TeamViewer

  • Given that I use TeamViewer all day, every day, the ROI is hard to calculate--but the price is incredibly reasonable for what it does. In my opinion, it paid for itself in a week.
  • The business objective behind my use of TeamViewer is simple: the ability to handle all of my day-to-day tasks as if I were sitting at my desk when I am not.
Anonymous | TrustRadius Reviewer

Pricing Details

Webex (formerly Webex Teams)

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Webex (formerly Webex Teams) Editions & Modules

Edition
FreeFree
Starter14.952
Business29.952
EnterpriseCustom Pricing
  1. per month
Additional Pricing Details

TeamViewer

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

TeamViewer Editions & Modules

Edition
Business50.901
Premium102.901
Corporate206.901
  1. Per Month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Webex (formerly Webex Teams)
8.3
TeamViewer
8.1

Likelihood to Renew

Webex (formerly Webex Teams)
8.9
TeamViewer
9.4

Usability

Webex (formerly Webex Teams)
9.1
TeamViewer
8.9

Reliability and Availability

Webex (formerly Webex Teams)
10.0
TeamViewer
8.0

Performance

Webex (formerly Webex Teams)
9.0
TeamViewer
9.0

Support Rating

Webex (formerly Webex Teams)
8.3
TeamViewer
6.7

In-Person Training

Webex (formerly Webex Teams)
9.0
TeamViewer
5.0

Online Training

Webex (formerly Webex Teams)
8.0
TeamViewer
8.9

Implementation Rating

Webex (formerly Webex Teams)
8.5
TeamViewer
10.0

Scalability

Webex (formerly Webex Teams)
10.0
TeamViewer
10.0

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