TeamViewer provides software for both remote management and online collaborations. With TeamViewer, users have access to fully integrated online conference solutions for audio and video communication, including interactive screen sharing and remote access features.
$24.90
per month (billed annually)
Webex App
Score 8.2 out of 10
N/A
The Webex App brings together Webex Calling, Meetings, and Messaging into a single application, fostering collaboration and unlocking more productive ways to work.
I prefer TeamViewer over any of them because of fast or faster response it is compared to Zoom, WebEx, and AnyDesk. Sometimes it can be frustrating if TeamViewer fails to connect and I have to use others. I feel like because TeamViewer mainly does screen sharing that’s why it’s …
We use TeamViewer because it is known by everyone. The cost is appropriate for the size of our company and it is most convenient for almost all the partners and providers to collaborate with us. But is not the only tool we use. We also use Webex. So we can not say we prefer …
The software was cheap and easy to obtain, configure and support. We have had good experiences with TeamViewer and everyone in our organization who has had experience with it has nothing but positive things to say. The company seems to take security seriously and we have not …
I like to have Webex App as my second choice after TeamViewer because of how much faster it is to move the cursor when I have remote access to a client's computer. I like Webex App because I don't have to be on a separate call and use another app to remote in.
It is well suited if the team members work remotely and need constant collaboration and communication throughout the development cycle. It is so helpful for Systems Engineers in the Software industry to resolve laptop and computer issues. It is also helpful for troubleshooting hardware issues like printers, scanners, server racks, and more. It is less suited if the teams are small and no remote access or group calls are needed, they could very well use telephones and mobile phones.
The biggest use case I have for Webex is the public and private Spaces feature. It is so handy to have a single place where I can collaborate with team members on a single project. We can chat about new ideas and share files just on that specific project. That way I am not having to search email, or a Sharepoint site or a network drives for files. And I don't have to search through a separate chat log for ideas for this project. Add to that that I can use the Webex app on my PC, Mac, iphone and Android tablet and that makes it the killer app.
We will definitely renew our TeamViewer software license when the time comes. This service works and does not matter on what device you are trying to control (it depends on the license), and it is very responsive and does not seem to use up a lot of data.
I don’t have access to video features.) In an age when our smartphones do everything but call our friends, family, or clients, it’s refreshing to have a desktop app that can make calls in the smartphone’s place. It seems appropriate in a time when we’re all worried about the robots rising and taking over the world. Why not transfer the functionality of a telephone to the same computer where we program those world-dominating robots? It’s practical. Cisco Jabber takes the classic idea of making calls with a phone and puts it in the same place where we spend most of our worktime. This frees up desk space, as well as keeps the smartphone available for what it was invented to do: take Instagram photos. Not to mention, because it has its own number, it makes it easier to contact clients without having to give them your personal phone number. Need to make a call, but you don’t want to share your home phone? Cisco Jabber makes that easy. And best of all, because you call through your computer, all you need is a microphone to speak and speakers to listen, and you never have to pick up the phone at all. If you hate having sweaty ears, then Cisco Jabber is your app of choice. Note: Because I have access to phone features only, and Cisco Jabber has more available that I can’t use, I can see where it may also be a pro for business owners that Cisco apparently allows custom features availability for users, depending on roles.
Compared to other products I've used (ConnectWise Control), TeamViewer is harder to set up and get connected. It is especially difficult to set up "permanent" unattended remote access, where you want to be able to connect to and control a remote computer without having to exchange codes and passwords every time you connect.
Webex is quite usable, and it is, in fact very easy to use as well. You don't need a lot of documentation to learn how to use the app as it's mostly self-explanatory. The user interface is easy on the eyes, and people can see buttons without issues. Overall, WebEx's front-end design is great and I don't have much issue with it.
I would say every time I open it, it is there, there are times that our users have to sign out and back in to get it to work or even do a full exit as the app will disconnect from the controlling the desk phone, but some easy steps to sign-out or fully exit the app gets the user back up and running quickly.
Software loads and runs well. I like the ability to run the full app version, or, just run through a browser using a lightweight webex experience. In a pinch, this ability has saved my bacon when I had to connect in an emergency on a borrowed phone or computer
the few times i have had to contact teamviewer support, they were very responsive and give me quick answers and seemed to understand my problems quickly and easily. I did not have to sit on the phone for hours on hold or get passed around to multiple phone support techs before finding a solution to my issues, so i would rate their support very highly.
The support team is quick in reverting to the issues faced, and it has multiple language support, which would be very helpful for some instances. Their expertise in resolving queries is instantaneous. Most of the common lags/issues in the application are identified and fixed with regular updates.
As expected without any problem! Alternate in-person training is another efficient way to learn how a product works. There are many third party supporters for TeamViewer courses available that can give additional ideas how to use TeamViewer for specific functions and features as we did require in respect of our usage.
I am very satisfied with my experience with Webex App in online training. The creation of the event is very easy with the possibility of scheduling it in advance. The management of participants, organizers, and animators is complete. The invitations are automated and by simply using emails we can create all the schedules of the training session
I have never used the online training either. I have watched a few informational videos that were helpful when learning how to do a specific procedure within TeamViewer and get the most out of the software by utilizing one of the many features that are available with the software. Again, 5 if for neutral.
Very easy to create. All operations are done without any problems with our business growth. All people like the experience including me as an instructor. The tools that WebEx App offers us are very complete for working in a virtual classroom, whether it is sharing the screen, the different display modes, the whiteboard, or even the scoring tools on the screen, it allows me to do my job as an instructor as if I was face to face with the participants.
No nothing that really sticks out. For the most part I have only had to uninstall and reinstall application a couple of times when I hit a glitch. I will say that on a MAC it is a little harder to implement due to Apple's Permissions that need to be set. Sometimes it needs the client to intervene to get those permissions set.
There was quite a bit of back and forth with TAC and Cisco Reps to get it fully up and running but we did get there. Some of which had to do with documentation was not fully understandable. But with Cisco TAC we were able to get fully up and running.
Horses for courses they say but all around, TeamViewer is the best software for remote management, period. Pulseway's remote desktop can work well on the phone app but on a desktop, it is often unreliable and drops connections. AnyDesk is not appropriate for our business and is only good on a case-by-case basis.
A lot of drops from calls/meetings frustrated me and my customers in some cases, but with Webex App, I see very less (or even null) drops, even when I am streaming HD content through my camera, even when I connected with the support team for other products for an explanation, they blame it on ISP even though my ISP gives around 200 Mbps speed, Webex App is miraculously never "affected" by ISP speed.
Once everything is in place on the back end getting Webex on a user's PC is now very easy and with single sign-on, users are able to sign in without having to remember another password. Just make sure you have all the user settings in CUCM, CUC set right, and that they have the needed licenses in Webex Control Hub.
Average Effective/workable time of a team member has increased because the team member does not to wait for the IT team do the installment of any software and hand the laptop over again.
Cost for the alternate laptops have been reduced, since there is less requirement now to handover a backup PC for the employees until the current PC's issue is resolved, if it's software issue.
Cost of the transport, electricity and building maintenance, has reduced, since the remote working option for the employees is available with the TeamViewer.
Cisco Jabber helped us develop a Business Continuity Plan in case of emergencies.
It allowed our employees to answer their office-phones remotely.
It saved us a 10.000$ investment every 4 years on the desk phones for only the Turkey office, possibly much higher figures on the global scale of Hilti.
