What users are saying about
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Top Rated
269 Ratings
15 Ratings

Webex (formerly Webex Teams)

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Top Rated
269 Ratings
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Score 8 out of 100
15 Ratings
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Score 8.1 out of 100

Likelihood to Recommend

Webex (formerly Webex Teams)

[Webex (formerly Webex Teams)] is really highly recommend to all [types of companies]. It is one of the best [tools] to communicate [with] the client and the business internally. The tool [is] affordable. It is so much easy to use, having 24*7 fully customer support. You also get a lot of [features] to perform while [on a] conferencing call or through the chat box i.e video sharing, gesture, emoji, small files transfer etc.
Anonymous | TrustRadius Reviewer

Vidyo

I've had HR professionals ask about using it for interviews. Gone are the days where we have to spend hundreds of dollars to fly candidates in or limit ourselves to phone interviews. Vidyo with it's high reliability has saved the organization thousands in travel costs with candidate recruitment. Business meetings that can often be troubling to get leaders and executive all in one room, Vidyo has functioned extraordinarily well in bringing in people from home, on the road, or the airport. Mobile capabilities are easy and fast.Quick daily calls and chats in the office are probably best suited for the free options out there as Vidyo is not a free service like others. Better yet general phone calls will suffice.
John Pavarini | TrustRadius Reviewer

Feature Rating Comparison

Project Management

Webex (formerly Webex Teams)
7.6
Vidyo
Task Management
Webex (formerly Webex Teams)
7.4
Vidyo
Gantt Charts
Webex (formerly Webex Teams)
7.0
Vidyo
Scheduling
Webex (formerly Webex Teams)
7.6
Vidyo
Workflow Automation
Webex (formerly Webex Teams)
7.1
Vidyo
Mobile Access
Webex (formerly Webex Teams)
9.1
Vidyo
Search
Webex (formerly Webex Teams)
8.1
Vidyo
Visual planning tools
Webex (formerly Webex Teams)
6.7
Vidyo

Communication

Webex (formerly Webex Teams)
7.7
Vidyo
Chat
Webex (formerly Webex Teams)
9.1
Vidyo
Notifications
Webex (formerly Webex Teams)
9.2
Vidyo
Discussions
Webex (formerly Webex Teams)
8.8
Vidyo
Surveys
Webex (formerly Webex Teams)
7.6
Vidyo
Internal knowledgebase
Webex (formerly Webex Teams)
7.5
Vidyo
Integrates with GoToMeeting
Webex (formerly Webex Teams)
5.8
Vidyo
Integrates with Gmail and Google Hangouts
Webex (formerly Webex Teams)
5.7
Vidyo
Integrates with Outlook
Webex (formerly Webex Teams)
8.3
Vidyo

File Sharing & Management

Webex (formerly Webex Teams)
7.9
Vidyo
Versioning
Webex (formerly Webex Teams)
7.5
Vidyo
Video files
Webex (formerly Webex Teams)
8.6
Vidyo
Audio files
Webex (formerly Webex Teams)
8.9
Vidyo
Document collaboration
Webex (formerly Webex Teams)
7.2
Vidyo
Access control
Webex (formerly Webex Teams)
7.7
Vidyo
Advanced security features
Webex (formerly Webex Teams)
8.2
Vidyo
Integrates with Google Drive
Webex (formerly Webex Teams)
6.4
Vidyo
Device sync
Webex (formerly Webex Teams)
8.7
Vidyo

Performance & Compatibility of Online Events Software

Webex (formerly Webex Teams)
Vidyo
8.8
High quality audio
Webex (formerly Webex Teams)
Vidyo
8.9
High quality video
Webex (formerly Webex Teams)
Vidyo
9.3
Low bandwidth requirements
Webex (formerly Webex Teams)
Vidyo
8.0
Mobile support
Webex (formerly Webex Teams)
Vidyo
8.9

Screen Sharing

Webex (formerly Webex Teams)
Vidyo
6.7
Desktop sharing
Webex (formerly Webex Teams)
Vidyo
6.9
Whiteboards
Webex (formerly Webex Teams)
Vidyo
6.5

Online Meetings / Events

Webex (formerly Webex Teams)
Vidyo
6.6
Calendar integration
Webex (formerly Webex Teams)
Vidyo
7.4
Meeting initiation
Webex (formerly Webex Teams)
Vidyo
7.4
Integrates with social media
Webex (formerly Webex Teams)
Vidyo
5.0
Record meetings / events
Webex (formerly Webex Teams)
Vidyo
5.0
Slideshows
Webex (formerly Webex Teams)
Vidyo
8.0

Online Events Collaboration

Webex (formerly Webex Teams)
Vidyo
6.2
Live chat
Webex (formerly Webex Teams)
Vidyo
7.6
Audience polling
Webex (formerly Webex Teams)
Vidyo
5.1
Q&A
Webex (formerly Webex Teams)
Vidyo
6.0

Online Events Security

Webex (formerly Webex Teams)
Vidyo
8.0
User authentication
Webex (formerly Webex Teams)
Vidyo
8.5
Participant roles & permissions
Webex (formerly Webex Teams)
Vidyo
8.5
Confidential attendee list
Webex (formerly Webex Teams)
Vidyo
7.0

Pros

Webex (formerly Webex Teams)

  • Instant messaging/chat feature is easy to use for DM's and group "spaces."
  • Connecting my work phone line to my laptop using the application is a game changer!
  • Being able to also access any other employee in our organization is also great.
Taylor S. Shelberg, MBA | TrustRadius Reviewer

Vidyo

  • I didn't have to sign up, I just need to log into the "room" I was supposed to, so unlike Skype or other instruments, I didn't need to spend time and create my own account.
  • To be honest, the largest online class I've attended had 10 people in it (besides the teacher), but it was a good quality connection.
  • I enjoyed the ability to ask questions or clarifications in the chat (without having to turn on my microphone, so that the teacher could answer the question when he/she finished the thought).
Zee Gimon | TrustRadius Reviewer

Cons

Webex (formerly Webex Teams)

  • We think that the fact that the trial period for WebEx is so short is a huge drawback: while most collaborative services allow up to a full month to get used to the platform and decide whether to use it after the trial period is over, Cisco WebEx only offers a couple of weeks.
  • Occasionally there are severe problems synchronizing the platform's audio with video operations. This is usually due to the quality of our internet connection, but can occur arbitrarily if documents are being uploaded to the platform during the execution of a video call session. Eventually this problem fixes itself, but it is usually annoying if you are in a group session.
  • The performance of its integrations with Webex AIM pro is not adequate, especially because when playing audio from AIM pro there are usually problems with the quality of this, and sometimes when playing these audio files the WebEx platform can freeze or close. It seems that the cause of this may be the use of an incompatible audio format, which shows a limitation in the platform.
Gregory Thomas | TrustRadius Reviewer

Vidyo

  • The design and the branding give little to be desired
  • Customer support is below average
  • The API must be rewritten and add more functions that are commonly requested.
  • Project codes are not well maintained and hard to find.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Webex (formerly Webex Teams)

Webex (formerly Webex Teams) 8.9
Based on 4 answers
Now, we can't see any other option but Cisco Webex Teams and Cisco's collaboration products to keep our communications up to date and with enough tools and features to confront any posible situation, being a normal work year or a year like this 2020, wich has make us all prove ourselves what we're able to do in manners we haven't even think of before.
Anonymous | TrustRadius Reviewer

Vidyo

No score
No answers yet
No answers on this topic

Usability

Webex (formerly Webex Teams)

Webex (formerly Webex Teams) 9.1
Based on 62 answers
As with lots of technology being used in a work context now, there are parallels with applications that are used in our personal lives outside of work. Webex is no different in some respects - its UI is easy to navigate on a mobile device (as it is on a PC as well), and the chat/messaging element is really easy to navigate and use. The integration with the Calling and Meetings side of things is presented to you in an intuitive way as well, and once set up by the System Admins works great. The aim of One Button To Push to join a meeting is still present and allows you to easily join or initiate a meeting from within the client.The ability for a Teams space to be created that has multiple federated people/organisations as part of it is really fantastic and it just works.As I mentioned previously in this review, keeping your Teams spaces/messaging folder organised can quickly become a problem if you don't keep on top of things.
Anonymous | TrustRadius Reviewer

Vidyo

Vidyo 8.0
Based on 1 answer
Though not as widely used as Zoom or Google Hangouts, it is very competitive as far as features and usability
Anonymous | TrustRadius Reviewer

Reliability and Availability

Webex (formerly Webex Teams)

Webex (formerly Webex Teams) 10.0
Based on 1 answer
We have not ran into any availability issues or concerns with WebEx. Product reliability has been great
Brian Munn | TrustRadius Reviewer

Vidyo

No score
No answers yet
No answers on this topic

Performance

Webex (formerly Webex Teams)

Webex (formerly Webex Teams) 9.0
Based on 1 answer
I believe as with any cloud based application or solution that your individual connectivity is key to making the product a success. WebEx works will with just about any internet connection from cellular to WiFi
Brian Munn | TrustRadius Reviewer

Vidyo

No score
No answers yet
No answers on this topic

Support Rating

Webex (formerly Webex Teams)

Webex (formerly Webex Teams) 8.3
Based on 108 answers
I think Cisco has a better support now than in the past. When we place a support ticket, we get the answer quite quickly and the support engineers have a great experience with the product. So I think that it is a really great support. Of course there are some exceptions but in the most part we are satisfied.
Anonymous | TrustRadius Reviewer

Vidyo

Vidyo 8.0
Based on 3 answers
We have an internal tech team dedicated to setup and troubleshooting of Vidyo. This makes it very easy, because we have access to our own employees for help. Rarely have I or anyone I work with had to escalate something to Vidyo themselves, and we're lucky to have the internal administrators that run the show. Almost like Vidyo is ours and ours alone.
John Pavarini | TrustRadius Reviewer

In-Person Training

Webex (formerly Webex Teams)

Webex (formerly Webex Teams) 9.0
Based on 1 answer
We gave our this type of training to get better user adoption and to make sure our users understood how to effectively use this product.
Brian Munn | TrustRadius Reviewer

Vidyo

No score
No answers yet
No answers on this topic

Online Training

Webex (formerly Webex Teams)

Webex (formerly Webex Teams) 8.0
Based on 1 answer
The online training is a great solution for some users. I prefer in person training.
Brian Munn | TrustRadius Reviewer

Vidyo

No score
No answers yet
No answers on this topic

Implementation Rating

Webex (formerly Webex Teams)

Webex (formerly Webex Teams) 8.6
Based on 5 answers
Management involvement to get users to adopt is key. Users have a hard time changing to new software.
Brian Munn | TrustRadius Reviewer

Vidyo

No score
No answers yet
No answers on this topic

Alternatives Considered

Webex (formerly Webex Teams)

Similar features between all of the various products. The interface on the other products seem much more intuitive and easier to use. New users prefer other products as they find the Webex (formerly Webex Teams) interface dated and difficult to navigate. Good security features in Webex make it the best offering for enterprise companies.
Victor Lau | TrustRadius Reviewer

Vidyo

Vidyo gives all of the competitors a run for their money. Since it works seamlessly, is easy to use, and has a clean UI. Screenshare could benefit from some work, like the ability to share multiple screens from different users at the same time. The search function could be improved, but overall, it's a great software.
Anonymous | TrustRadius Reviewer

Scalability

Webex (formerly Webex Teams)

Webex (formerly Webex Teams) 10.0
Based on 1 answer
Cisco has designed WebEx to be scalable from small companies with only a few employees to enterprise organizations with thousands or employees without loosing any features or functionality
Brian Munn | TrustRadius Reviewer

Vidyo

No score
No answers yet
No answers on this topic

Return on Investment

Webex (formerly Webex Teams)

  • Dedicated support was added to answer Webex and other video conferencing tickets.
  • Remote classes became more feasible without requiring students to meet at specific locations. This has increased enrollment in hybrid and distance type classes.
  • Personnel now have a common conference software to hold meetings on that they have become familiar with. Individual departments are becoming less fractured.
Anonymous | TrustRadius Reviewer

Vidyo

  • It did help us reach the objective of education - after a while, everyone had a chance to connect and the quality of video/audio once you're in is great. It's just getting there that isn't up to par (but hopefully would be changed in next versions).
Zee Gimon | TrustRadius Reviewer

Pricing Details

Webex (formerly Webex Teams)

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Webex (formerly Webex Teams) Editions & Modules

Edition
FreeFree
Starter14.952
Business29.952
EnterpriseCustom Pricing
  1. per month
Additional Pricing Details

Vidyo

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Vidyo Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

Webex (formerly Webex Teams)
8.3
Vidyo
8.4

Likelihood to Renew

Webex (formerly Webex Teams)
8.9
Vidyo

Usability

Webex (formerly Webex Teams)
9.1
Vidyo
8.0

Reliability and Availability

Webex (formerly Webex Teams)
10.0
Vidyo

Performance

Webex (formerly Webex Teams)
9.0
Vidyo

Support Rating

Webex (formerly Webex Teams)
8.3
Vidyo
8.0

In-Person Training

Webex (formerly Webex Teams)
9.0
Vidyo

Online Training

Webex (formerly Webex Teams)
8.0
Vidyo

Implementation Rating

Webex (formerly Webex Teams)
8.6
Vidyo

Scalability

Webex (formerly Webex Teams)
10.0
Vidyo

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