What users are saying about
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Top Rated
268 Ratings
60 Ratings

Webex (formerly Webex Teams)

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Top Rated
268 Ratings
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Score 8 out of 100
60 Ratings
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Score 8.2 out of 100

Likelihood to Recommend

Webex (formerly Webex Teams)

[Webex (formerly Webex Teams)] is really highly recommend to all [types of companies]. It is one of the best [tools] to communicate [with] the client and the business internally. The tool [is] affordable. It is so much easy to use, having 24*7 fully customer support. You also get a lot of [features] to perform while [on a] conferencing call or through the chat box i.e video sharing, gesture, emoji, small files transfer etc.
Anonymous | TrustRadius Reviewer

WorkflowMax

WorkflowMax is very well suited for a business that wants to track time billed by project, to have an easy way to generate invoices for those projects, and to keep track of overall productivity and invoice status. I imagine it can also be adapted to different types of businesses that deal in goods rather than services and time. I am not sure for which scenarios or businesses the program is not appropriate.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Project Management

Webex (formerly Webex Teams)
7.7
WorkflowMax
6.9
Task Management
Webex (formerly Webex Teams)
7.6
WorkflowMax
8.0
Gantt Charts
Webex (formerly Webex Teams)
7.2
WorkflowMax
Scheduling
Webex (formerly Webex Teams)
7.6
WorkflowMax
7.0
Workflow Automation
Webex (formerly Webex Teams)
7.1
WorkflowMax
8.0
Mobile Access
Webex (formerly Webex Teams)
9.1
WorkflowMax
3.0
Search
Webex (formerly Webex Teams)
8.1
WorkflowMax
Visual planning tools
Webex (formerly Webex Teams)
6.9
WorkflowMax
Resource Management
Webex (formerly Webex Teams)
WorkflowMax
3.0
Team Collaboration
Webex (formerly Webex Teams)
WorkflowMax
7.0
Document Management
Webex (formerly Webex Teams)
WorkflowMax
7.0
Email integration
Webex (formerly Webex Teams)
WorkflowMax
7.0
Timesheet Tracking
Webex (formerly Webex Teams)
WorkflowMax
10.0
Change request and Case Management
Webex (formerly Webex Teams)
WorkflowMax
7.4
Budget and Expense Management
Webex (formerly Webex Teams)
WorkflowMax
8.0

Communication

Webex (formerly Webex Teams)
7.8
WorkflowMax
Chat
Webex (formerly Webex Teams)
9.1
WorkflowMax
Notifications
Webex (formerly Webex Teams)
9.2
WorkflowMax
Discussions
Webex (formerly Webex Teams)
8.8
WorkflowMax
Surveys
Webex (formerly Webex Teams)
7.6
WorkflowMax
Internal knowledgebase
Webex (formerly Webex Teams)
7.5
WorkflowMax
Integrates with GoToMeeting
Webex (formerly Webex Teams)
6.1
WorkflowMax
Integrates with Gmail and Google Hangouts
Webex (formerly Webex Teams)
5.9
WorkflowMax
Integrates with Outlook
Webex (formerly Webex Teams)
8.3
WorkflowMax

File Sharing & Management

Webex (formerly Webex Teams)
7.9
WorkflowMax
Versioning
Webex (formerly Webex Teams)
7.5
WorkflowMax
Video files
Webex (formerly Webex Teams)
8.6
WorkflowMax
Audio files
Webex (formerly Webex Teams)
8.9
WorkflowMax
Document collaboration
Webex (formerly Webex Teams)
7.2
WorkflowMax
Access control
Webex (formerly Webex Teams)
7.7
WorkflowMax
Advanced security features
Webex (formerly Webex Teams)
8.2
WorkflowMax
Integrates with Google Drive
Webex (formerly Webex Teams)
6.6
WorkflowMax
Device sync
Webex (formerly Webex Teams)
8.7
WorkflowMax

Professional Services Automation

Webex (formerly Webex Teams)
WorkflowMax
9.3
Quotes/estimates
Webex (formerly Webex Teams)
WorkflowMax
10.0
Invoicing
Webex (formerly Webex Teams)
WorkflowMax
9.0
Project & financial reporting
Webex (formerly Webex Teams)
WorkflowMax
9.0
Integration with accounting software
Webex (formerly Webex Teams)
WorkflowMax
9.0

Pros

Webex (formerly Webex Teams)

  • Instant messaging/chat feature is easy to use for DM's and group "spaces."
  • Connecting my work phone line to my laptop using the application is a game changer!
  • Being able to also access any other employee in our organization is also great.
Taylor S. Shelberg, MBA | TrustRadius Reviewer

WorkflowMax

  • Allows for fairly simple or elaborate project forecasting depending on the complexity of the job. This allows us to track time by a single project or multiple phases.
  • Time keeping and coordination with invoicing software has increased our firm's ability to issue timely and accurate invoices to clients. Has ability to break down projects in numerous ways to meet the needs of our various clients. This means we can invoice by project, phase, milestone, or dollar increments.
  • Interface is clean and easy to follow. The easier it is to use the fewer mistakes that are made when entering information. This is greatly appreciated.
Anonymous | TrustRadius Reviewer

Cons

Webex (formerly Webex Teams)

  • We think that the fact that the trial period for WebEx is so short is a huge drawback: while most collaborative services allow up to a full month to get used to the platform and decide whether to use it after the trial period is over, Cisco WebEx only offers a couple of weeks.
  • Occasionally there are severe problems synchronizing the platform's audio with video operations. This is usually due to the quality of our internet connection, but can occur arbitrarily if documents are being uploaded to the platform during the execution of a video call session. Eventually this problem fixes itself, but it is usually annoying if you are in a group session.
  • The performance of its integrations with Webex AIM pro is not adequate, especially because when playing audio from AIM pro there are usually problems with the quality of this, and sometimes when playing these audio files the WebEx platform can freeze or close. It seems that the cause of this may be the use of an incompatible audio format, which shows a limitation in the platform.
Gregory Thomas | TrustRadius Reviewer

WorkflowMax

  • When looking at the job distribution it isn't to scale and it isn't printable.
  • Sometimes it is confusing as to where you might find something until you realise there are multiple points of access.
  • When a job is assigned the whole task is assigned and if you work on it before the task is allocated to you, it isn't possible to enter those hours. It would be better if the employee could choose the task they did and enter the hours and then it sent back to an approver to have it added.
Caroline Laredo | TrustRadius Reviewer

Likelihood to Renew

Webex (formerly Webex Teams)

Webex (formerly Webex Teams) 8.9
Based on 4 answers
Now, we can't see any other option but Cisco Webex Teams and Cisco's collaboration products to keep our communications up to date and with enough tools and features to confront any posible situation, being a normal work year or a year like this 2020, wich has make us all prove ourselves what we're able to do in manners we haven't even think of before.
Anonymous | TrustRadius Reviewer

WorkflowMax

WorkflowMax 9.0
Based on 1 answer
Because we can't imagine being without it!
Lindsay Simpson | TrustRadius Reviewer

Usability

Webex (formerly Webex Teams)

Webex (formerly Webex Teams) 9.1
Based on 61 answers
As with lots of technology being used in a work context now, there are parallels with applications that are used in our personal lives outside of work. Webex is no different in some respects - its UI is easy to navigate on a mobile device (as it is on a PC as well), and the chat/messaging element is really easy to navigate and use. The integration with the Calling and Meetings side of things is presented to you in an intuitive way as well, and once set up by the System Admins works great. The aim of One Button To Push to join a meeting is still present and allows you to easily join or initiate a meeting from within the client.The ability for a Teams space to be created that has multiple federated people/organisations as part of it is really fantastic and it just works.As I mentioned previously in this review, keeping your Teams spaces/messaging folder organised can quickly become a problem if you don't keep on top of things.
Anonymous | TrustRadius Reviewer

WorkflowMax

WorkflowMax 9.0
Based on 2 answers
It's easy to use and provides me with instant online access to the management of my business whether I am at my desk or overseas
Anonymous | TrustRadius Reviewer

Reliability and Availability

Webex (formerly Webex Teams)

Webex (formerly Webex Teams) 10.0
Based on 1 answer
We have not ran into any availability issues or concerns with WebEx. Product reliability has been great
Brian Munn | TrustRadius Reviewer

WorkflowMax

No score
No answers yet
No answers on this topic

Performance

Webex (formerly Webex Teams)

Webex (formerly Webex Teams) 9.0
Based on 1 answer
I believe as with any cloud based application or solution that your individual connectivity is key to making the product a success. WebEx works will with just about any internet connection from cellular to WiFi
Brian Munn | TrustRadius Reviewer

WorkflowMax

No score
No answers yet
No answers on this topic

Support Rating

Webex (formerly Webex Teams)

Webex (formerly Webex Teams) 8.3
Based on 107 answers
I think Cisco has a better support now than in the past. When we place a support ticket, we get the answer quite quickly and the support engineers have a great experience with the product. So I think that it is a really great support. Of course there are some exceptions but in the most part we are satisfied.
Anonymous | TrustRadius Reviewer

WorkflowMax

WorkflowMax 7.0
Based on 2 answers
The support team are excellent. The only downside is that you can't phone them!
Mary Moore | TrustRadius Reviewer

In-Person Training

Webex (formerly Webex Teams)

Webex (formerly Webex Teams) 9.0
Based on 1 answer
We gave our this type of training to get better user adoption and to make sure our users understood how to effectively use this product.
Brian Munn | TrustRadius Reviewer

WorkflowMax

No score
No answers yet
No answers on this topic

Online Training

Webex (formerly Webex Teams)

Webex (formerly Webex Teams) 8.0
Based on 1 answer
The online training is a great solution for some users. I prefer in person training.
Brian Munn | TrustRadius Reviewer

WorkflowMax

No score
No answers yet
No answers on this topic

Implementation Rating

Webex (formerly Webex Teams)

Webex (formerly Webex Teams) 8.5
Based on 5 answers
Management involvement to get users to adopt is key. Users have a hard time changing to new software.
Brian Munn | TrustRadius Reviewer

WorkflowMax

WorkflowMax 9.1
Based on 1 answer
Decide how to breakdown your ongoing jobs - are they monthly recurring or annual broken into chunks?What are you going to give clients i.e. how will your proposals and invoices look?
Mary Moore | TrustRadius Reviewer

Alternatives Considered

Webex (formerly Webex Teams)

Similar features between all of the various products. The interface on the other products seem much more intuitive and easier to use. New users prefer other products as they find the Webex (formerly Webex Teams) interface dated and difficult to navigate. Good security features in Webex make it the best offering for enterprise companies.
Victor Lau | TrustRadius Reviewer

WorkflowMax

Loan Assistant is a virtual business, entirely operated in the cloud. We do not have an office. Team members are located in diverse locations such as Munich, Canada and Sri Lanka as well as various locations in Australia. WorkflowMax is what ties us together. The fact that the billing is so tightly integrated into the workflow is a great strength. At this time we have been using Max for 6 years and plan on keeping using it. We have evaluated Slack but it didn't work for us.
Janette Fairleigh | TrustRadius Reviewer

Scalability

Webex (formerly Webex Teams)

Webex (formerly Webex Teams) 10.0
Based on 1 answer
Cisco has designed WebEx to be scalable from small companies with only a few employees to enterprise organizations with thousands or employees without loosing any features or functionality
Brian Munn | TrustRadius Reviewer

WorkflowMax

No score
No answers yet
No answers on this topic

Return on Investment

Webex (formerly Webex Teams)

  • Dedicated support was added to answer Webex and other video conferencing tickets.
  • Remote classes became more feasible without requiring students to meet at specific locations. This has increased enrollment in hybrid and distance type classes.
  • Personnel now have a common conference software to hold meetings on that they have become familiar with. Individual departments are becoming less fractured.
Anonymous | TrustRadius Reviewer

WorkflowMax

  • Biggest impact has been automation of client invoicing. Prior to using WorkflowMax, invoices were generated in Word, usually a template from a prior invoice to that client. Now the invoice is generated in WorkflowMax, saved as a draft, exported to Word, uploaded to Microsoft SharePoint, then shared with the invoice author. This has cut down on mistakes and unnecessary admin time.
Nadine Haines | TrustRadius Reviewer

Screenshots

Webex (formerly Webex Teams)

Pricing Details

Webex (formerly Webex Teams)

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Webex (formerly Webex Teams) Editions & Modules

Edition
FreeFree
Starter14.952
Business29.952
EnterpriseCustom Pricing
  1. per month
Additional Pricing Details

WorkflowMax

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

WorkflowMax Editions & Modules

Edition
Standard$201
Premium$701
  1. per month
Modules
Lead Manager Module$15/month
WorkflowMax Premium$50/month
    Additional Pricing Details

    Rating Summary

    Likelihood to Recommend

    Webex (formerly Webex Teams)
    8.3
    WorkflowMax
    10.0

    Likelihood to Renew

    Webex (formerly Webex Teams)
    8.9
    WorkflowMax
    9.0

    Usability

    Webex (formerly Webex Teams)
    9.1
    WorkflowMax
    9.0

    Reliability and Availability

    Webex (formerly Webex Teams)
    10.0
    WorkflowMax

    Performance

    Webex (formerly Webex Teams)
    9.0
    WorkflowMax

    Support Rating

    Webex (formerly Webex Teams)
    8.3
    WorkflowMax
    7.0

    In-Person Training

    Webex (formerly Webex Teams)
    9.0
    WorkflowMax

    Online Training

    Webex (formerly Webex Teams)
    8.0
    WorkflowMax

    Implementation Rating

    Webex (formerly Webex Teams)
    8.5
    WorkflowMax
    9.1

    Scalability

    Webex (formerly Webex Teams)
    10.0
    WorkflowMax

    Add comparison