What users are saying about
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Top Rated
268 Ratings
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Top Rated
421 Ratings

Webex (formerly Webex Teams)

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Top Rated
268 Ratings
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Score 8 out of 100

Wrike

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Top Rated
421 Ratings
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Score 8.4 out of 100

Likelihood to Recommend

Webex (formerly Webex Teams)

[Webex (formerly Webex Teams)] is really highly recommend to all [types of companies]. It is one of the best [tools] to communicate [with] the client and the business internally. The tool [is] affordable. It is so much easy to use, having 24*7 fully customer support. You also get a lot of [features] to perform while [on a] conferencing call or through the chat box i.e video sharing, gesture, emoji, small files transfer etc.
Anonymous | TrustRadius Reviewer

Wrike

I have nothing good to say about this platform. [I believe] it turns one into a slave to Wrike, rather than Wrike being a slave to the team's work. We tried very hard to get the platform to work for us, and the more we did so, the less we believed in it. [...]
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Project Management

Webex (formerly Webex Teams)
7.7
Wrike
7.6
Task Management
Webex (formerly Webex Teams)
7.6
Wrike
8.7
Gantt Charts
Webex (formerly Webex Teams)
7.2
Wrike
7.5
Scheduling
Webex (formerly Webex Teams)
7.6
Wrike
8.3
Workflow Automation
Webex (formerly Webex Teams)
7.1
Wrike
7.5
Mobile Access
Webex (formerly Webex Teams)
9.1
Wrike
7.0
Search
Webex (formerly Webex Teams)
8.1
Wrike
Visual planning tools
Webex (formerly Webex Teams)
6.9
Wrike
Resource Management
Webex (formerly Webex Teams)
Wrike
7.8
Team Collaboration
Webex (formerly Webex Teams)
Wrike
8.8
Support for Agile Methodology
Webex (formerly Webex Teams)
Wrike
7.4
Support for Waterfall Methodology
Webex (formerly Webex Teams)
Wrike
7.5
Document Management
Webex (formerly Webex Teams)
Wrike
7.2
Email integration
Webex (formerly Webex Teams)
Wrike
7.4
Timesheet Tracking
Webex (formerly Webex Teams)
Wrike
7.3
Change request and Case Management
Webex (formerly Webex Teams)
Wrike
7.8
Budget and Expense Management
Webex (formerly Webex Teams)
Wrike
6.5

Communication

Webex (formerly Webex Teams)
7.8
Wrike
Chat
Webex (formerly Webex Teams)
9.1
Wrike
Notifications
Webex (formerly Webex Teams)
9.2
Wrike
Discussions
Webex (formerly Webex Teams)
8.8
Wrike
Surveys
Webex (formerly Webex Teams)
7.6
Wrike
Internal knowledgebase
Webex (formerly Webex Teams)
7.5
Wrike
Integrates with GoToMeeting
Webex (formerly Webex Teams)
6.1
Wrike
Integrates with Gmail and Google Hangouts
Webex (formerly Webex Teams)
5.9
Wrike
Integrates with Outlook
Webex (formerly Webex Teams)
8.3
Wrike

File Sharing & Management

Webex (formerly Webex Teams)
7.9
Wrike
Versioning
Webex (formerly Webex Teams)
7.5
Wrike
Video files
Webex (formerly Webex Teams)
8.6
Wrike
Audio files
Webex (formerly Webex Teams)
8.9
Wrike
Document collaboration
Webex (formerly Webex Teams)
7.2
Wrike
Access control
Webex (formerly Webex Teams)
7.7
Wrike
Advanced security features
Webex (formerly Webex Teams)
8.2
Wrike
Integrates with Google Drive
Webex (formerly Webex Teams)
6.6
Wrike
Device sync
Webex (formerly Webex Teams)
8.7
Wrike

Professional Services Automation

Webex (formerly Webex Teams)
Wrike
7.4
Quotes/estimates
Webex (formerly Webex Teams)
Wrike
8.2
Invoicing
Webex (formerly Webex Teams)
Wrike
7.3
Project & financial reporting
Webex (formerly Webex Teams)
Wrike
7.1
Integration with accounting software
Webex (formerly Webex Teams)
Wrike
7.2

Pros

Webex (formerly Webex Teams)

  • Instant messaging/chat feature is easy to use for DM's and group "spaces."
  • Connecting my work phone line to my laptop using the application is a game changer!
  • Being able to also access any other employee in our organization is also great.
Taylor S. Shelberg, MBA | TrustRadius Reviewer

Wrike

  • Wrike is a robust tool - so it can be tailored to suit your team's need.
  • Wrike's customer service is topnotch! Their team responds within 24 hours and is always excited to teach me new and more efficient ways to benefit my team.
  • Wrike is constantly innovating. Their product team really does take customer feedback into account and rolls out updated tools with quick instructions for immediate use.
  • Wrike's Blueprints are my absolute favorite! I have been able to simplify so many workflows and projects by identifying and documenting repeatable sequences of tasks, saving me mental load and sleep! I love not waking up in the middle of the night because I forgot a task!
  • Wrike's Dashboards are a game-changer. I don't have to hunt through folders and projects to figure out what is expected of me from day to day - my dashboard tells me everything I need! Recently, I project managed the O'Keeffe's reopening to the public after closing due to the COVID-19 Pandemic. My Reopening Dashboard gave me a quick status check on the many tasks the O'Keeffe's COVID-19 Taskforce was working on to get the Museum back open.
Stephanie A. Wilson, MBA | TrustRadius Reviewer

Cons

Webex (formerly Webex Teams)

  • We think that the fact that the trial period for WebEx is so short is a huge drawback: while most collaborative services allow up to a full month to get used to the platform and decide whether to use it after the trial period is over, Cisco WebEx only offers a couple of weeks.
  • Occasionally there are severe problems synchronizing the platform's audio with video operations. This is usually due to the quality of our internet connection, but can occur arbitrarily if documents are being uploaded to the platform during the execution of a video call session. Eventually this problem fixes itself, but it is usually annoying if you are in a group session.
  • The performance of its integrations with Webex AIM pro is not adequate, especially because when playing audio from AIM pro there are usually problems with the quality of this, and sometimes when playing these audio files the WebEx platform can freeze or close. It seems that the cause of this may be the use of an incompatible audio format, which shows a limitation in the platform.
Gregory Thomas | TrustRadius Reviewer

Wrike

  • Task prioritization. While there is currently a "high importance" option, there should be levels of priority including High, Medium, and low level priorities.
  • More customizable features including backgrounds, etc.
  • Ability to add an email address that is a shared group as opposed to limiting to just one person.
Alisha Aschmann | TrustRadius Reviewer

Likelihood to Renew

Webex (formerly Webex Teams)

Webex (formerly Webex Teams) 8.9
Based on 4 answers
Now, we can't see any other option but Cisco Webex Teams and Cisco's collaboration products to keep our communications up to date and with enough tools and features to confront any posible situation, being a normal work year or a year like this 2020, wich has make us all prove ourselves what we're able to do in manners we haven't even think of before.
Anonymous | TrustRadius Reviewer

Wrike

Wrike 10.0
Based on 34 answers
Wrike is a free resource for us currently, we moved off the subscription as the team had some adjustments. If we were to go back to a paid model or require more time reporting I'd have to look at alternatives such as Podio. I am the sole manager of Wrike currently internally, and would like to get more people on board to justify the cost
Carl Grivakis | TrustRadius Reviewer

Usability

Webex (formerly Webex Teams)

Webex (formerly Webex Teams) 9.1
Based on 61 answers
As with lots of technology being used in a work context now, there are parallels with applications that are used in our personal lives outside of work. Webex is no different in some respects - its UI is easy to navigate on a mobile device (as it is on a PC as well), and the chat/messaging element is really easy to navigate and use. The integration with the Calling and Meetings side of things is presented to you in an intuitive way as well, and once set up by the System Admins works great. The aim of One Button To Push to join a meeting is still present and allows you to easily join or initiate a meeting from within the client.The ability for a Teams space to be created that has multiple federated people/organisations as part of it is really fantastic and it just works.As I mentioned previously in this review, keeping your Teams spaces/messaging folder organised can quickly become a problem if you don't keep on top of things.
Anonymous | TrustRadius Reviewer

Wrike

Wrike 8.9
Based on 26 answers
While Wrike is very helpful for organizing big clients' tasks among different projects and folders, sometimes it may not be so intuitive if you don't already know how a task or folder is called, so it may feel kind of tedious unless you use the search bar and try to guess some keywords related to certain tasks. Maybe a more visual-oriented and simpler structure would help.
Anonymous | TrustRadius Reviewer

Reliability and Availability

Webex (formerly Webex Teams)

Webex (formerly Webex Teams) 10.0
Based on 1 answer
We have not ran into any availability issues or concerns with WebEx. Product reliability has been great
Brian Munn | TrustRadius Reviewer

Wrike

Wrike 9.0
Based on 16 answers
Over two years of (almost) daily usage without outages. Don't remember any errors. I give it 9 only because some Wrike plugins (for online document edit) are based on NPAPI architecture. These types of plugins are being phased out in new browsers, and NPAPI plugins are disabled by default in recent versions of Chrome so you have to do some browser adjustments when you switch browsers or move to another computer.
Cristi Radulian | TrustRadius Reviewer

Performance

Webex (formerly Webex Teams)

Webex (formerly Webex Teams) 9.0
Based on 1 answer
I believe as with any cloud based application or solution that your individual connectivity is key to making the product a success. WebEx works will with just about any internet connection from cellular to WiFi
Brian Munn | TrustRadius Reviewer

Wrike

Wrike 8.8
Based on 8 answers
Wrike's performance is great, it moves fast and keeps pace with our business
Anonymous | TrustRadius Reviewer

Support Rating

Webex (formerly Webex Teams)

Webex (formerly Webex Teams) 8.3
Based on 107 answers
I think Cisco has a better support now than in the past. When we place a support ticket, we get the answer quite quickly and the support engineers have a great experience with the product. So I think that it is a really great support. Of course there are some exceptions but in the most part we are satisfied.
Anonymous | TrustRadius Reviewer

Wrike

Wrike 8.6
Based on 91 answers
With frequent updates and new features, Wrike's support team seems to work very diligently on providing constant support to the platform. I appreciate the sunsetting of older features to give our team time to prepare for moving over to new features in lieu of losing the support of older, less efficient features. For example, Personal Spaces was an excellent addition to an already feature-rich "My To-Dos" and "Inbox". Being able to link project/department specific tasks into Personal Spaces has increased my own workflow productivity and efficiency quite a bit.
Anonymous | TrustRadius Reviewer

In-Person Training

Webex (formerly Webex Teams)

Webex (formerly Webex Teams) 9.0
Based on 1 answer
We gave our this type of training to get better user adoption and to make sure our users understood how to effectively use this product.
Brian Munn | TrustRadius Reviewer

Wrike

No score
No answers yet
No answers on this topic

Online Training

Webex (formerly Webex Teams)

Webex (formerly Webex Teams) 8.0
Based on 1 answer
The online training is a great solution for some users. I prefer in person training.
Brian Munn | TrustRadius Reviewer

Wrike

Wrike 8.9
Based on 2 answers
Wrike does a great job of provide a breadth of videos for learning their program. This includes a 'getting started' sett of videos along with a collection of more in depth videos to assist more experienced users. Combined with their excellent chat support learning wrike is easy and it includes easy access to best practices.
John Hansknecht | TrustRadius Reviewer

Implementation Rating

Webex (formerly Webex Teams)

Webex (formerly Webex Teams) 8.5
Based on 5 answers
Management involvement to get users to adopt is key. Users have a hard time changing to new software.
Brian Munn | TrustRadius Reviewer

Wrike

Wrike 10.0
Based on 13 answers
I think it's really about developing a relationship with your Wrike partners, in tandem with your key stakeholders. Once everyone is on the same page, it makes implementation easier. Also, make sure you put a LOT of thought into your Wrike Knowledgebase, clearly plan how you are going to support your users with the key information and answers they will ask
Sherrie Besecker | TrustRadius Reviewer

Alternatives Considered

Webex (formerly Webex Teams)

Similar features between all of the various products. The interface on the other products seem much more intuitive and easier to use. New users prefer other products as they find the Webex (formerly Webex Teams) interface dated and difficult to navigate. Good security features in Webex make it the best offering for enterprise companies.
Victor Lau | TrustRadius Reviewer

Wrike

We switched from Asana in 2014 to Workfront because, at the time Asana had a wonderfully simple user experience, but lacked in-depth reporting and dynamic project templates.
We abandoned Workfront in favor or Wrike after 18 months of difficulty trying to get the system to be as easy and transparent as it had been demo'd to us. Workfront seemed to be a clear case of a great rebrand (from AtTask) and marketing that didn't accurately reflect the complex, outdated product at all. My understanding is that Workfront has addressed many of those issues, but we couldn't wait around for those fixes.
During those other transitions, we had also sporadically used Trello and Google apps for projects and collaboration, but neither had everything we needed for true project management.
Rand Habegger | TrustRadius Reviewer

Scalability

Webex (formerly Webex Teams)

Webex (formerly Webex Teams) 10.0
Based on 1 answer
Cisco has designed WebEx to be scalable from small companies with only a few employees to enterprise organizations with thousands or employees without loosing any features or functionality
Brian Munn | TrustRadius Reviewer

Wrike

No score
No answers yet
No answers on this topic

Return on Investment

Webex (formerly Webex Teams)

  • Dedicated support was added to answer Webex and other video conferencing tickets.
  • Remote classes became more feasible without requiring students to meet at specific locations. This has increased enrollment in hybrid and distance type classes.
  • Personnel now have a common conference software to hold meetings on that they have become familiar with. Individual departments are becoming less fractured.
Anonymous | TrustRadius Reviewer

Wrike

  • Wrike has enabled our team to become better at prioritizing our tasks, by controlling what enters our task lists. Using forms to create tasks helped us to do this.
  • It has also made tracking the work done by our team much easier, saving time for our team manager.
Anonymous | TrustRadius Reviewer

Screenshots

Webex (formerly Webex Teams)

Pricing Details

Webex (formerly Webex Teams)

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Webex (formerly Webex Teams) Editions & Modules

Edition
FreeFree
Starter14.952
Business29.952
EnterpriseCustom Pricing
  1. per month
Additional Pricing Details

Wrike

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Wrike Editions & Modules

Edition
Wrike Free$0
Wrike Professional$492
Wrike EnterpriseRequest a quote
Wrike for MarketersRequest a quote
Wrike for Professional ServicesRequest a quote
Wrike Business$1244
  1. per 5 users/month
  2. per 5 users/month
Additional Pricing Details
Every premium plan begins with a 14-day trial period.

Rating Summary

Likelihood to Recommend

Webex (formerly Webex Teams)
8.3
Wrike
8.5

Likelihood to Renew

Webex (formerly Webex Teams)
8.9
Wrike
10.0

Usability

Webex (formerly Webex Teams)
9.1
Wrike
8.9

Reliability and Availability

Webex (formerly Webex Teams)
10.0
Wrike
9.0

Performance

Webex (formerly Webex Teams)
9.0
Wrike
8.8

Support Rating

Webex (formerly Webex Teams)
8.3
Wrike
8.6

In-Person Training

Webex (formerly Webex Teams)
9.0
Wrike

Online Training

Webex (formerly Webex Teams)
8.0
Wrike
8.9

Implementation Rating

Webex (formerly Webex Teams)
8.5
Wrike
10.0

Scalability

Webex (formerly Webex Teams)
10.0
Wrike

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