106 Ratings
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Score 7.9 out of 100
16 Ratings
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Score 7.6 out of 100

Likelihood to Recommend

Citrix ADC

Citrix Netscaler can be a powerful network appliance for environments that are fully committed and open to utilizing a network appliance that isn't made by a traditional network vendor. Administrator user experience has improved over the years and will continue to improve with the flexibility of virtual and physical appliances available for medium and large enterprises.
Anonymous | TrustRadius Reviewer

Workspace ONE Access (formerly VMware Identity Manager)

VMWare Identity Manager is a fantastic solution if you're looking for a "single point of access" type experience for delivering applications and data to your users. There are some features it lacks compared to some competitors, particularly when it comes to integration with other products and customization of look/feel, but we have been very successful using it to provide an easier user experience than our old systems were able to deliver.
Anonymous | TrustRadius Reviewer

Pros

Citrix ADC

  • Flexibility. NetScaler assumes its admins know a bit about networking and in-depth details surrounding the applications they are configuring access for/to. This being so, the range of configuration options is very broad allowing various versions' combinations of protocol patterns, expressions, rules etc., all to the benefit of the admin.
  • Granularity. Having such a broad range of configuration options available, while still allowing simple options to be configured simply. The GUI is well-stylized and navigation has a good flow.
  • Ease of control. For load-balancing of simple services right out of the box, NetScaler makes it pretty easy, compared to the range of options available in the surrounding GUI and under the hood.
Jacob Corzine | TrustRadius Reviewer

Workspace ONE Access (formerly VMware Identity Manager)

  • It provides an "SSO" type experience for access to applications and data. Users sign in to one "portal" and then have access to whatever university systems they need to do their job.
  • It greatly simplifies securing these types of access. Firewall rulesets can be made much simpler and easier to manage, as well.
Anonymous | TrustRadius Reviewer

Cons

Citrix ADC

  • The documentation could use an overhaul with specific examples related to the command line as well as GUI. Explanations in the documentation would also be helpful.
  • Being able to have more than just one routing table would allow the ability to leverage security.
Josh Bugbee | TrustRadius Reviewer

Workspace ONE Access (formerly VMware Identity Manager)

  • There is not a ton of look/feel customization for VMWare Identity manager. We have had some complaints about the icons for the delivered applications, and it's very difficult to set up custom icons.
  • Integrating Identity Manager with our enterprise authentication solution, which is based on AD FS was not immediately intuitive or easy to do. It was possible, but it took some work.
  • Integrating Identity Manager with VMWare's own TrueSSO product (to allow certificate based authentication to work with MFA) was not intuitive and took some support calls.
Anonymous | TrustRadius Reviewer

Usability

Citrix ADC

Citrix ADC 8.0
Based on 1 answer
Improve on the specifics I mentioned previously and could be a 10/10 product. It is also a confusingly branded product that I have supported in two large enterprises where IT departments are unsure if the product belongs to the Citrix remote access support team or the Network infrastructure support team (it should be the later) and typically under utilized.
Anonymous | TrustRadius Reviewer

Workspace ONE Access (formerly VMware Identity Manager)

No score
No answers yet
No answers on this topic

Support Rating

Citrix ADC

Citrix ADC 7.8
Based on 7 answers
Overall, our organization's experience with Citrix support is that support can be hit or miss. Oftentimes it takes multiple attempts and much longer than desirable to obtain a viable solution for issues experienced with their products. It would be great to see Citrix invest time, effort, and almighty dollars into improving their support and bug fix process across the board.
Anonymous | TrustRadius Reviewer

Workspace ONE Access (formerly VMware Identity Manager)

No score
No answers yet
No answers on this topic

Alternatives Considered

Citrix ADC

I have only used NetScaler in the past which felt like a completely different application to what it is now. There used to be a substantial amount of lag and associated frustration when using it but now as Citrix it is superb, not perfect but for someone who knows what it once was, currently it's a delightful experience.
Anonymous | TrustRadius Reviewer

Workspace ONE Access (formerly VMware Identity Manager)

We also examined several other options, particularly Lenovo Unified Workspace. The Lenovo product had some advantages over the VMWare product, particularly in the areas of customization of the look / feel and user experience. However, we have been a longtime VMWare customer, and we have VMWare VDI and other product implementations in place now that paired very well with the VMWare product.
Anonymous | TrustRadius Reviewer

Return on Investment

Citrix ADC

  • More sales referrals; clients impressed with the ease and flexibility of accessing apps have resulted in more clientele.
  • Less time spent on other more time-consuming and less flexible technologies, such as MS RD services.
  • Increasing our cloud services footprint has been achieved because of our use of Citrix technology.
Ian Hansen | TrustRadius Reviewer

Workspace ONE Access (formerly VMware Identity Manager)

  • We were able to replace several products from different companies with a single one. IDM replaced a Citrix farm as well as various VPN solutions.
  • Identity Manager has had a positive impact on our workload on our IT and Security engineers, as well as our desktop support group. We are now able to manage one location for application delivery instead of many, and security and other troubleshooting is much simplified, which means a lighter workload for those groups.
Anonymous | TrustRadius Reviewer

Pricing Details

Citrix ADC

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Workspace ONE Access (formerly VMware Identity Manager)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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