What users are saying about
119 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
196 Ratings
119 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7.5 out of 100

Fuze

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
196 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7.5 out of 100

Feature Set Ratings

    Project Management

    7.2

    Podio

    72%

    Fuze

    Feature Set Not Supported
    N/A
    Citrix Podio ranks higher in 14/14 features

    Task Management

    6.4
    64%
    24 Ratings
    N/A
    0 Ratings

    Resource Management

    8.5
    85%
    20 Ratings
    N/A
    0 Ratings

    Gantt Charts

    8.4
    84%
    8 Ratings
    N/A
    0 Ratings

    Scheduling

    5.2
    52%
    21 Ratings
    N/A
    0 Ratings

    Workflow Automation

    5.5
    55%
    25 Ratings
    N/A
    0 Ratings

    Team Collaboration

    6.2
    62%
    26 Ratings
    N/A
    0 Ratings

    Support for Agile Methodology

    5.9
    59%
    15 Ratings
    N/A
    0 Ratings

    Support for Waterfall Methodology

    9.4
    94%
    11 Ratings
    N/A
    0 Ratings

    Document Management

    5.0
    50%
    22 Ratings
    N/A
    0 Ratings

    Email integration

    8.9
    89%
    21 Ratings
    N/A
    0 Ratings

    Mobile Access

    8.9
    89%
    21 Ratings
    N/A
    0 Ratings

    Timesheet Tracking

    8.1
    81%
    13 Ratings
    N/A
    0 Ratings

    Change request and Case Management

    8.5
    85%
    18 Ratings
    N/A
    0 Ratings

    Budget and Expense Management

    5.2
    52%
    16 Ratings
    N/A
    0 Ratings

    Professional Services Automation

    7.8

    Podio

    78%

    Fuze

    Feature Set Not Supported
    N/A
    Citrix Podio ranks higher in 4/4 features

    Quotes/estimates

    5.5
    55%
    9 Ratings
    N/A
    0 Ratings

    Invoicing

    8.9
    89%
    9 Ratings
    N/A
    0 Ratings

    Project & financial reporting

    8.0
    80%
    9 Ratings
    N/A
    0 Ratings

    Integration with accounting software

    8.9
    89%
    6 Ratings
    N/A
    0 Ratings

    Cloud PBX

    Podio

    Feature Set Not Supported
    N/A
    7.3

    Fuze

    73%
    Fuze ranks higher in 5/5 features

    Hosted PBX

    N/A
    0 Ratings
    7.1
    71%
    77 Ratings

    Multi-level Interactive Voice Response (IVR)

    N/A
    0 Ratings
    7.1
    71%
    72 Ratings

    User templates

    N/A
    0 Ratings
    6.8
    68%
    59 Ratings

    Call reports

    N/A
    0 Ratings
    7.4
    74%
    91 Ratings

    Directory of employee names

    N/A
    0 Ratings
    8.1
    81%
    106 Ratings

    Call Management

    Podio

    Feature Set Not Supported
    N/A
    7.5

    Fuze

    75%
    Fuze ranks higher in 4/4 features

    Answering rules

    N/A
    0 Ratings
    7.3
    73%
    98 Ratings

    Call recording

    N/A
    0 Ratings
    7.0
    70%
    88 Ratings

    Call park

    N/A
    0 Ratings
    7.7
    77%
    72 Ratings

    Message alerts

    N/A
    0 Ratings
    7.9
    79%
    92 Ratings

    VoIP system collaboration

    Podio

    Feature Set Not Supported
    N/A
    8.3

    Fuze

    83%
    Fuze ranks higher in 2/2 features

    Video conferencing

    N/A
    0 Ratings
    7.9
    79%
    76 Ratings

    Audio conferencing

    N/A
    0 Ratings
    8.6
    86%
    89 Ratings

    Mobile apps

    Podio

    Feature Set Not Supported
    N/A
    8.3

    Fuze

    83%
    Fuze ranks higher in 2/2 features

    Mobile app for iOS

    N/A
    0 Ratings
    8.2
    82%
    93 Ratings

    Mobile app for Android

    N/A
    0 Ratings
    8.4
    84%
    76 Ratings

    Attribute Ratings

    • Citrix Podio is rated higher in 2 areas: Likelihood to Renew, Product Scalability
    • Fuze is rated higher in 8 areas: Likelihood to Recommend, Usability, Availability, Support Rating, Implementation Rating, Configurability, Vendor post-sale, Vendor pre-sale
    • Citrix Podio and Fuze are tied in 2 areas: Performance, Ease of integration

    Likelihood to Recommend

    5.9

    Podio

    59%
    42 Ratings
    7.4

    Fuze

    74%
    115 Ratings

    Likelihood to Renew

    9.1

    Podio

    91%
    17 Ratings
    7.2

    Fuze

    72%
    20 Ratings

    Usability

    6.0

    Podio

    60%
    2 Ratings
    7.4

    Fuze

    74%
    12 Ratings

    Availability

    8.0

    Podio

    80%
    8 Ratings
    8.8

    Fuze

    88%
    4 Ratings

    Performance

    8.0

    Podio

    80%
    4 Ratings
    8.0

    Fuze

    80%
    4 Ratings

    Support Rating

    7.0

    Podio

    70%
    10 Ratings
    7.1

    Fuze

    71%
    161 Ratings

    In-Person Training

    Podio

    N/A
    0 Ratings
    8.0

    Fuze

    80%
    2 Ratings

    Online Training

    Podio

    N/A
    0 Ratings
    9.0

    Fuze

    90%
    2 Ratings

    Implementation Rating

    7.0

    Podio

    70%
    2 Ratings
    7.9

    Fuze

    79%
    186 Ratings

    Configurability

    7.0

    Podio

    70%
    1 Rating
    8.5

    Fuze

    85%
    3 Ratings

    Ease of integration

    8.0

    Podio

    80%
    1 Rating
    8.0

    Fuze

    80%
    3 Ratings

    Product Scalability

    10.0

    Podio

    100%
    2 Ratings
    7.7

    Fuze

    77%
    3 Ratings

    Vendor post-sale

    8.0

    Podio

    80%
    1 Rating
    8.3

    Fuze

    83%
    3 Ratings

    Vendor pre-sale

    7.0

    Podio

    70%
    1 Rating
    8.0

    Fuze

    80%
    3 Ratings

    Likelihood to Recommend

    Citrix

    [Citrix Podios's] customer support is very quick and they provide you an option to convert your
    project into small tasks so that you can better assist your team and extract
    maximum work out of them hence I will totally recommend its usage. I could not think that keeping track of tasks could be this much easier and smart. It is a fully customizable tool that manages my tasks efficiently and deal with them effectively.
    Read full review

    Fuze

    Fuze has way more capability than we need for our small office so it might be best suited for large installations, call centers, and complex environments. Our office is small and our needs [are] minimal, so when we need support we are challenged to understand the support person due to our lack of technical sophistication. We sometimes feel like we should switch to a solution more geared for consumers or SOHO. Nevertheless, Fuze provides reliable service at [a] reasonable cost that meets our needs, and because support is rarely needed we are happy with them most of the time, i.e. when support isn't needed.
    Read full review

    Pros

    Citrix

    • Very easy for people without coding or technical skills to set up and maintain information in "Apps".
    • Platform is very easy to learn and adopt--it's intuitive.
    • Project management potential is awesome--instead of having to fit your projects into a structure that is industry specific, you can build an app that tracks what you want, in the order you want it.
    • Has a "relationship" field that allows you to relate an individual item or record to a record in another app. It effectively gives some of the functionality of a relational database.
    • Very useful for information sharing when staff members are in different regions or places.
    Read full review

    Fuze

    • Support Team - the best I have ever worked with. They help 24/7 on any issue I could come across. Usually it is an item I could fix myself and they fix it and show me how to fix the same issue if I have it in the future.
    • Contact Center - We do Commercial Collections involving Sales and Collections. We have 50 people on the phone at one time. Contact Center lets a Manager listen live and gives help if the rep needs help selling or collecting.
    • Pandemic 2020 - without Fuze we would have been unable to work for 3 months. They saved our "rears" since we already had all their services up and running for years.
    Read full review

    Cons

    Citrix

    • More filter options for calendars.
    • Customizable views for Relation fields.
    • Full featured Podio mobile App for iPad.
    • A customizable profile status – would love to work with Podio in silent mode (logged in while working, but "not available" for requests when in heavy work mode)
    Read full review

    Fuze

    • Desktop application stability and compatibility with certain hardware.
    • Better installation - Per-user and per-computer installs sometimes compete with one another and/or upgrades fail to install.
    • [The] desktop app is not best for touchscreen-enabled devices due to lack of ability to scroll through messages using a finger or stylus.
    Read full review

    Pricing Details

    Podio

    Starting Price

    $9 per month

    Editions & Modules

    Podio editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      A discount is available for annual pricing.

      Fuze

      Starting Price

      $15 per month

      Editions & Modules

      Fuze editions and modules pricing
      EditionModules
      US Outbound$0.021
      Fuze Meetings152

      Footnotes

      1. Per Minute
      2. Per User/Per Month

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      Required

      Additional Details

      https://www.fuze.com/fuze-plans

      Likelihood to Renew

      Citrix

      Podio customer service is great. The cloud and mobile service is fast (almost instant, continuous syncing). With a solid user base, and backed by Citrix, this is a serious business solution. They're also constantly working on improving and making it more powerful. I anticipate it only getting better
      Read full review

      Fuze

      Fuze is a solid application that is a great asset to the business for our sales staff to make daily calls to clients and candidates. Managers can monitor call data and times to keep up to date with team performance, as well as monitor calls for users on their team. The Fuze/MS Teams integration is an exciting prospect that would be very beneficial to us as a business, for seamless integration between the 2 platforms.
      Read full review

      Usability

      Citrix

      It is usable, for sure. Requires a bit of thinking to be really useful.
      Read full review

      Fuze

      Fuze was built with the end-user in mind. It was built to have a common interface on mobile and desktop. Fuze Web is new, and it also has the exact same interface as the desktop and mobile, and they are still working on the ability to make phone calls from the browser itself, currently it can do meetings just fine. Everything about Fuze was built with the end-user in mind.
      Read full review

      Reliability and Availability

      Citrix

      I have not experienced any down time
      Read full review

      Fuze

      We've had a few outages over the past year. More than other vendors I've used. They usually have outages fixed within an hour. The downside is they do not provide root cause of outages. If they do at takes them at least a month to get it to you
      Read full review

      Performance

      Citrix

      It works all the time and if I have a question, support get back to me ASAP
      Read full review

      Fuze

      Since Fuze runs across multiple devices and platforms they really strived to make a lightweight interface that is optimized for phone calls, chat, and collaboration. The web client loads fast, the chat is always up-to-date, phone calls arrive on-time. The desktop client is the most feature rich and basically it just adds desktop sharing functionality as well as VoIP for calling, and the mobile client doesn't consume a lot of battery, and it stays running to get phone calls, chats, and can do meetings over Wifi, Cellular Data, or Cellular voice.
      Read full review

      Support Rating

      Citrix

      Podio support was always responsive and very quick to provide answers and assistance during the history of using this product, their support team has always been top notch. There have been several cases where calling podio support a feature was not available and they provided either workaround solutions or added the features straight into their roadmap.
      Read full review

      Fuze

      Our experience with Fuze support has been overall very positive. Their technicians seem to be well trained and able to handle a variety of requests and issues without unnecessary delays or extensive troubleshooting. Fuze allows enough customer access to avoid the need to call support for every little issue but is ready to assist when issues are beyond our capabilities to resolve.
      Read full review

      In-Person Training

      Citrix

      No answers on this topic

      Fuze

      At many of our sites with more than 50 users, Fuze sent someone onsite to train. This worked surprisingly well, as the trainer allowed the users to set the pace and answered TONS of questions. Fuze has a very streamlined training process, their staff is very professional, very knowledgeable and very engaging.
      Read full review

      Online Training

      Citrix

      No answers on this topic

      Fuze

      Fuze has vast amounts of training videos and guides on how to use its products and services. There are literally endless-hours of training and I often point end-users to a particular video which addresses the specific needs of the user, for example: how to check voicemail. Or, how to share your desktop, etc.
      Read full review

      Implementation Rating

      Citrix

      Could of got more help sooner and mapped out structure after the 1st month. Future planning
      Read full review

      Fuze

      Personally, I didn't have any trouble getting started with Fuze. It was installed on my computer on my first day and I was good to go! Little to no hiccups. I was not with the company when they first adapted Fuze so I can not speak to the implementation as a whole.
      Read full review

      Alternatives Considered

      Citrix

      Compared to Salesforce: Podio is not as robust as a tool for CRM tracking. It also doesn't have the in-email capabilities that SF offers. Compared to Basecamp: Podio is somewhat similar to Basecamp but doesn't offer the same functionality with checking items off and archiving projects. Compared to Zoho Projects: Podio is vastly superior to Zoho Project's lack of flexibility (requiring a development team to build) and accessibility by all members (Zoho Projects requires a very limited number of "owners" of projects which makes it difficult if multiple owners need to assign one or more people to a project).
      Read full review

      Fuze

      Fuze was far more expensive and more complicated to set up. Our current platform took a few days to set up with SSO. Our contact center took a bit longer but works amazingly.
      Read full review

      Scalability

      Citrix

      As you business grows, so does Podio. There seems to be no limit to the workspace and apps you can create on the platform
      Read full review

      Fuze

      Fuze does have scalability limits but most of that is how many end-points they can put on a virtual PBX, or VCX as they call them, I THINK its limit is somewhere between 2,000 and 5,000, but we've not had issues with that because we have put users into various VCXs some by location, some by department or function. Either way, we have 7,000 currently deployed, and are going to end up with over 15,000 when we are done, Fuze is VERY scalable.
      Read full review

      Return on Investment

      Citrix

      • Podio is great for task assignment and tracking. The ability to enter and assign tasks from mobile and track their completion saves me several phone calls a day.
      • Podio outdoes email as my go to place to search for information. The ability to forward emails into the system, organize by projects and contacts, and search it all saves considerable time and confusion.
      • Podio has considerable potential to reduce overall admin time spent organizing information (filing, tracking, etc) The ability to keep a single record of a given piece of information without being tied to email vs file structure works very well.
      Read full review

      Fuze

      • We receive constant negative feedback from mangers about the system not functioning correctly. (This is mainly due to lack of support from Fuze)
      • This has had a positive impact in that the system is cheaper and we are missing less calls due to the functionality of the system.
      Read full review

      Add comparison