What users are saying about
114 Ratings
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Top Rated
386 Ratings
114 Ratings
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Score 8.4 out of 100

Genesys Cloud CX (formerly Genesys Cloud)

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Top Rated
386 Ratings
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Score 7.9 out of 100

Likelihood to Recommend

Podio

[Citrix Podios's] customer support is very quick and they provide you an option to convert your
project into small tasks so that you can better assist your team and extract
maximum work out of them hence I will totally recommend its usage. I could not think that keeping track of tasks could be this much easier and smart. It is a fully customizable tool that manages my tasks efficiently and deal with them effectively.
Gill Riskoff | TrustRadius Reviewer

Genesys Cloud CX (formerly Genesys Cloud)

Genesys Cloud CX is the right tool to set up a medium contact center platform. Easy and intuitive to handle. Good if your centers using it have good internet comms (webRTC). Not well updated for legacy setups by using softphones or old channels like emails.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Project Management

Podio
8.6
Genesys Cloud CX (formerly Genesys Cloud)
Task Management
Podio
9.2
Genesys Cloud CX (formerly Genesys Cloud)
Resource Management
Podio
7.8
Genesys Cloud CX (formerly Genesys Cloud)
Gantt Charts
Podio
7.8
Genesys Cloud CX (formerly Genesys Cloud)
Scheduling
Podio
7.7
Genesys Cloud CX (formerly Genesys Cloud)
Workflow Automation
Podio
8.4
Genesys Cloud CX (formerly Genesys Cloud)
Team Collaboration
Podio
9.1
Genesys Cloud CX (formerly Genesys Cloud)
Support for Agile Methodology
Podio
8.9
Genesys Cloud CX (formerly Genesys Cloud)
Support for Waterfall Methodology
Podio
9.0
Genesys Cloud CX (formerly Genesys Cloud)
Document Management
Podio
8.4
Genesys Cloud CX (formerly Genesys Cloud)
Email integration
Podio
9.0
Genesys Cloud CX (formerly Genesys Cloud)
Mobile Access
Podio
8.7
Genesys Cloud CX (formerly Genesys Cloud)
Timesheet Tracking
Podio
8.4
Genesys Cloud CX (formerly Genesys Cloud)
Change request and Case Management
Podio
8.6
Genesys Cloud CX (formerly Genesys Cloud)
Budget and Expense Management
Podio
8.8
Genesys Cloud CX (formerly Genesys Cloud)

Professional Services Automation

Podio
8.7
Genesys Cloud CX (formerly Genesys Cloud)
Quotes/estimates
Podio
8.9
Genesys Cloud CX (formerly Genesys Cloud)
Invoicing
Podio
8.8
Genesys Cloud CX (formerly Genesys Cloud)
Project & financial reporting
Podio
8.1
Genesys Cloud CX (formerly Genesys Cloud)
Integration with accounting software
Podio
8.9
Genesys Cloud CX (formerly Genesys Cloud)

Contact Center Software

Podio
Genesys Cloud CX (formerly Genesys Cloud)
8.2
Agent dashboard
Podio
Genesys Cloud CX (formerly Genesys Cloud)
8.6
Validate callers
Podio
Genesys Cloud CX (formerly Genesys Cloud)
8.0
Outbound response
Podio
Genesys Cloud CX (formerly Genesys Cloud)
8.2
Call forwarding
Podio
Genesys Cloud CX (formerly Genesys Cloud)
8.6
Click-to-call (CTC)
Podio
Genesys Cloud CX (formerly Genesys Cloud)
8.9
Warm transfer
Podio
Genesys Cloud CX (formerly Genesys Cloud)
8.5
Predictive dialing
Podio
Genesys Cloud CX (formerly Genesys Cloud)
6.6
Interactive voice response
Podio
Genesys Cloud CX (formerly Genesys Cloud)
8.8
REST APIs
Podio
Genesys Cloud CX (formerly Genesys Cloud)
8.5
Call scripts
Podio
Genesys Cloud CX (formerly Genesys Cloud)
8.3
Call tracking
Podio
Genesys Cloud CX (formerly Genesys Cloud)
8.3
Multichannel integration
Podio
Genesys Cloud CX (formerly Genesys Cloud)
8.0
CRM software integration
Podio
Genesys Cloud CX (formerly Genesys Cloud)
7.6

Workforce Optimization (WFO)

Podio
Genesys Cloud CX (formerly Genesys Cloud)
8.0
Inbound call routing
Podio
Genesys Cloud CX (formerly Genesys Cloud)
8.7
Omnichannel inbound routing
Podio
Genesys Cloud CX (formerly Genesys Cloud)
8.5
Recording
Podio
Genesys Cloud CX (formerly Genesys Cloud)
8.7
Quality management
Podio
Genesys Cloud CX (formerly Genesys Cloud)
8.1
Call analytics
Podio
Genesys Cloud CX (formerly Genesys Cloud)
8.2
Historical reporting
Podio
Genesys Cloud CX (formerly Genesys Cloud)
7.6
Live reporting
Podio
Genesys Cloud CX (formerly Genesys Cloud)
8.1
Customer surveys
Podio
Genesys Cloud CX (formerly Genesys Cloud)
6.6
Customer interaction analytics
Podio
Genesys Cloud CX (formerly Genesys Cloud)
7.5

Pros

Podio

  • Very easy for people without coding or technical skills to set up and maintain information in "Apps".
  • Platform is very easy to learn and adopt--it's intuitive.
  • Project management potential is awesome--instead of having to fit your projects into a structure that is industry specific, you can build an app that tracks what you want, in the order you want it.
  • Has a "relationship" field that allows you to relate an individual item or record to a record in another app. It effectively gives some of the functionality of a relational database.
  • Very useful for information sharing when staff members are in different regions or places.
Amy Smoucha | TrustRadius Reviewer

Genesys Cloud CX (formerly Genesys Cloud)

  • Extremely customizable setup with endless possibility of integrations and call flows.
  • Fantastic API with a plethora of documentation as well as built in test modules right in the documentation.
  • Customizable dashboards that users can set up to their liking and get all of the information they require for monitoring of users in one place.
Anonymous | TrustRadius Reviewer

Cons

Podio

  • More filter options for calendars.
  • Customizable views for Relation fields.
  • Full featured Podio mobile App for iPad.
  • A customizable profile status – would love to work with Podio in silent mode (logged in while working, but "not available" for requests when in heavy work mode)
Jan Florian Maas | TrustRadius Reviewer

Genesys Cloud CX (formerly Genesys Cloud)

  • Adding possibilities to "customize" the historical reports (add/remove columns, change fonts, ...).
  • Improve the "flow designer". Make it more "user friendly". For my mind, [it would be] best if it looked like "Genesys Composer" from "Pure Engage" solution.
  • Add possibility to change the list of "agent states" according to the division/group/queue.
  • Improve the UI for the manager. It would be very useful to have option of creating "subfolders" on the "management screens" (for example: "Telephony/Phone Management/Phones" / "People & Permissions/People").
  • Very important for Israel market option.
  • Give permission to the Schedules/Schedule Groups according to the Division and Group..
  • When agent is working with "Auto Answer" [it would] be good to have the possibility to define some "ringing time" (some seconds that the agent will see the "call alert" before "Auto Answer").
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Podio

Podio 9.1
Based on 17 answers
Podio customer service is great. The cloud and mobile service is fast (almost instant, continuous syncing). With a solid user base, and backed by Citrix, this is a serious business solution. They're also constantly working on improving and making it more powerful. I anticipate it only getting better
Nando Cabán-Méndez | TrustRadius Reviewer

Genesys Cloud CX (formerly Genesys Cloud)

Genesys Cloud CX (formerly Genesys Cloud) 8.3
Based on 17 answers
For the most part the Genesys platform meets our needs. There are some areas where the system falls short of our needs/desires, but Genesys has been receptive to requests and began development on some items to help meet our needs
Anonymous | TrustRadius Reviewer

Usability

Podio

Podio 6.0
Based on 2 answers
It is usable, for sure. Requires a bit of thinking to be really useful.
Anonymous | TrustRadius Reviewer

Genesys Cloud CX (formerly Genesys Cloud)

Genesys Cloud CX (formerly Genesys Cloud) 8.1
Based on 36 answers
An OK call center platform for a company that does not have a high in-house IT support skillset. For a company with good engineers, I would recommend Cisco. The applications are not great but usable. There is not good ADFS support and is not considered crucial by the company. When you delete an agent, their recordings go away. Problems like that make the product just an average solution suitable for companies not expecting the absolute best in productivity and support.
Usama Ahmed | TrustRadius Reviewer

Reliability and Availability

Podio

Podio 8.0
Based on 4 answers
I have not experienced any down time
Anonymous | TrustRadius Reviewer

Genesys Cloud CX (formerly Genesys Cloud)

Genesys Cloud CX (formerly Genesys Cloud) 8.7
Based on 5 answers
We had a couple of times where there were application issues or unplanned outages, but they were resolved very quickly. We were never in the position where it was a total outage, which is very important.
Danette Babyn | TrustRadius Reviewer

Performance

Podio

Podio 8.0
Based on 2 answers
It works all the time and if I have a question, support get back to me ASAP
Anonymous | TrustRadius Reviewer

Genesys Cloud CX (formerly Genesys Cloud)

Genesys Cloud CX (formerly Genesys Cloud) 7.5
Based on 5 answers
The pages are loading quickly but not every time. There is a delay sometimes. About the integrations, everything is working as expected, there is no slow down.
Nikos Papakonstantinou | TrustRadius Reviewer

Support Rating

Podio

Podio 7.2
Based on 6 answers
Podio support was always responsive and very quick to provide answers and assistance during the history of using this product, their support team has always been top notch. There have been several cases where calling podio support a feature was not available and they provided either workaround solutions or added the features straight into their roadmap.
Anonymous | TrustRadius Reviewer

Genesys Cloud CX (formerly Genesys Cloud)

Genesys Cloud CX (formerly Genesys Cloud) 7.1
Based on 99 answers
I would say that the overall support process is good, as it is the same as we had for Genesys Pure Connect Cloud, but because the product is still quite young, there are some things that take longer to troubleshoot or resolve. There is constant development on this platform, so items are being addressed quickly.
Kristopher Kauth | TrustRadius Reviewer

In-Person Training

Podio

No score
No answers yet
No answers on this topic

Genesys Cloud CX (formerly Genesys Cloud)

Genesys Cloud CX (formerly Genesys Cloud) 9.0
Based on 2 answers
Genesys team that provide trainings are friendly and professional. They helped us to understand well the product and the functionalities. The training was detailed with use cases. At the end, we got a task to develop that ended with success and we got some Genesys rewards. It was amazing experience
Nikos Papakonstantinou | TrustRadius Reviewer

Online Training

Podio

No score
No answers yet
No answers on this topic

Genesys Cloud CX (formerly Genesys Cloud)

Genesys Cloud CX (formerly Genesys Cloud) 8.2
Based on 4 answers
At start, i took online lessons with video and self-test answers which was very helpful. After that, i got training on teams and everything was very well documented with examples and use-cases in order to understand and to learn the product at 100%. I believe the online training is detailed and it covers everything.
Nikos Papakonstantinou | TrustRadius Reviewer

Implementation Rating

Podio

Podio 7.0
Based on 1 answer
Could of got more help sooner and mapped out structure after the 1st month. Future planning
Anonymous | TrustRadius Reviewer

Genesys Cloud CX (formerly Genesys Cloud)

Genesys Cloud CX (formerly Genesys Cloud) 8.1
Based on 19 answers
The support engineer that I partnered with during the implementation was exceptional. Every element of the process was done together and the end result of the efforts to grow the knowledge to be able to hand over at the end enabled a pretty smooth transition.
Matthew Calton | TrustRadius Reviewer

Alternatives Considered

Podio

Compared to Salesforce: Podio is not as robust as a tool for CRM tracking. It also doesn't have the in-email capabilities that SF offers. Compared to Basecamp: Podio is somewhat similar to Basecamp but doesn't offer the same functionality with checking items off and archiving projects.Compared to Zoho Projects: Podio is vastly superior to Zoho Project's lack of flexibility (requiring a development team to build) and accessibility by all members (Zoho Projects requires a very limited number of "owners" of projects which makes it difficult if multiple owners need to assign one or more people to a project).
Anonymous | TrustRadius Reviewer

Genesys Cloud CX (formerly Genesys Cloud)

All it had was a simple dialer, but it didn't have anywhere near all of the details that Genesys Cloud has. [It] didn't allow me to see how many calls I was receiving or making throughout the day. [Also, it] didn't notify me about any voicemails that were left in my inbox or anything. Incomparable to be honest.
Sebastian Cuadras | TrustRadius Reviewer

Scalability

Podio

Podio 10.0
Based on 2 answers
As you business grows, so does Podio. There seems to be no limit to the workspace and apps you can create on the platform
Anonymous | TrustRadius Reviewer

Genesys Cloud CX (formerly Genesys Cloud)

Genesys Cloud CX (formerly Genesys Cloud) 8.8
Based on 4 answers
We were able to successfully implement Genesys Cloud (formerly PureCloud) to multiple departments successfully with a range from low call volumes to very high.
Danette Babyn | TrustRadius Reviewer

Return on Investment

Podio

  • Podio is great for task assignment and tracking. The ability to enter and assign tasks from mobile and track their completion saves me several phone calls a day.
  • Podio outdoes email as my go to place to search for information. The ability to forward emails into the system, organize by projects and contacts, and search it all saves considerable time and confusion.
  • Podio has considerable potential to reduce overall admin time spent organizing information (filing, tracking, etc) The ability to keep a single record of a given piece of information without being tied to email vs file structure works very well.
Keller Baum | TrustRadius Reviewer

Genesys Cloud CX (formerly Genesys Cloud)

  • Genesys Cloud plays a major role in customer loyalty and return of customers as it allows both the organization and the clients to communicate and complete the deals. easily and smoothly.
  • Most of our clients appreciate the service we provide as we are using Genesys Cloud which allow us to follow up in a professional way on the clients orders and requests.
  • Time management and efficiency is what makes Genesys Cloud unique Since the software is being updated all the time.
Jawad Hammash | TrustRadius Reviewer

Screenshots

Pricing Details

Podio

General

Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Podio Editions & Modules

Additional Pricing Details

Genesys Cloud CX (formerly Genesys Cloud)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Genesys Cloud CX (formerly Genesys Cloud) Editions & Modules

Edition
Genesys Cloud CX 1$75.001
Genesys Cloud CX 2$110.001
Genesys Cloud CX 3$140.001
Genesys ChoiceContact sales team2
  1. Per User Per Month
  2. Contact sales team
Additional Pricing Details
Pricing plans can also be billed hourly.

Rating Summary

Likelihood to Recommend

Podio
8.1
Genesys Cloud CX (formerly Genesys Cloud)
8.0

Likelihood to Renew

Podio
9.1
Genesys Cloud CX (formerly Genesys Cloud)
8.3

Usability

Podio
6.0
Genesys Cloud CX (formerly Genesys Cloud)
8.1

Reliability and Availability

Podio
8.0
Genesys Cloud CX (formerly Genesys Cloud)
8.7

Performance

Podio
8.0
Genesys Cloud CX (formerly Genesys Cloud)
7.5

Support Rating

Podio
7.2
Genesys Cloud CX (formerly Genesys Cloud)
7.1

In-Person Training

Podio
Genesys Cloud CX (formerly Genesys Cloud)
9.0

Online Training

Podio
Genesys Cloud CX (formerly Genesys Cloud)
8.2

Implementation Rating

Podio
7.0
Genesys Cloud CX (formerly Genesys Cloud)
8.1

Scalability

Podio
10.0
Genesys Cloud CX (formerly Genesys Cloud)
8.8

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