What users are saying about
119 Ratings
14 Ratings
119 Ratings
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Score 7.5 out of 100
14 Ratings
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Score 6 out of 100

Feature Set Ratings

  • Citrix Podio ranks higher in 1 feature set: Project Management
  • Upland PSA ranks higher in 1 feature set: Professional Services Automation

Project Management

7.2

Podio

72%
3.7

Upland PSA

37%
Citrix Podio ranks higher in 13/14 features

Task Management

6.4
64%
24 Ratings
3.0
30%
4 Ratings

Resource Management

8.5
85%
20 Ratings
3.0
30%
3 Ratings

Gantt Charts

8.4
84%
8 Ratings
8.0
80%
1 Rating

Scheduling

5.3
53%
21 Ratings
3.0
30%
2 Ratings

Workflow Automation

5.6
56%
25 Ratings
2.0
20%
3 Ratings

Team Collaboration

6.2
62%
26 Ratings
1.0
10%
3 Ratings

Support for Agile Methodology

5.9
59%
15 Ratings
7.9
79%
2 Ratings

Support for Waterfall Methodology

9.4
94%
11 Ratings
6.9
69%
2 Ratings

Document Management

5.1
51%
22 Ratings
2.0
20%
3 Ratings

Email integration

8.9
89%
21 Ratings
2.0
20%
3 Ratings

Mobile Access

8.9
89%
21 Ratings
4.5
45%
2 Ratings

Timesheet Tracking

8.1
81%
13 Ratings
2.0
20%
5 Ratings

Change request and Case Management

8.5
85%
18 Ratings
5.2
52%
3 Ratings

Budget and Expense Management

5.3
53%
16 Ratings
1.0
10%
5 Ratings

Professional Services Automation

7.8

Podio

78%
10.0

Upland PSA

100%
Citrix Podio ranks higher in 2/4 features

Quotes/estimates

5.6
56%
9 Ratings
N/A
0 Ratings

Invoicing

8.9
89%
9 Ratings
10.0
100%
1 Rating

Project & financial reporting

8.0
80%
9 Ratings
10.0
100%
1 Rating

Integration with accounting software

8.9
89%
6 Ratings
N/A
0 Ratings

Attribute Ratings

  • Citrix Podio is rated higher in 2 areas: Likelihood to Recommend, Likelihood to Renew
  • Upland PSA is rated higher in 3 areas: Usability, Support Rating, Implementation Rating

Likelihood to Recommend

6.0

Podio

60%
42 Ratings
1.0

Upland PSA

10%
10 Ratings

Likelihood to Renew

9.1

Podio

91%
17 Ratings
7.0

Upland PSA

70%
6 Ratings

Usability

6.0

Podio

60%
2 Ratings
8.0

Upland PSA

80%
1 Rating

Availability

8.0

Podio

80%
8 Ratings

Upland PSA

N/A
0 Ratings

Performance

8.0

Podio

80%
4 Ratings

Upland PSA

N/A
0 Ratings

Support Rating

7.0

Podio

70%
10 Ratings
9.0

Upland PSA

90%
2 Ratings

Implementation Rating

7.0

Podio

70%
2 Ratings
9.0

Upland PSA

90%
2 Ratings

Configurability

7.0

Podio

70%
1 Rating

Upland PSA

N/A
0 Ratings

Ease of integration

8.0

Podio

80%
1 Rating

Upland PSA

N/A
0 Ratings

Product Scalability

10.0

Podio

100%
2 Ratings

Upland PSA

N/A
0 Ratings

Vendor post-sale

8.0

Podio

80%
1 Rating

Upland PSA

N/A
0 Ratings

Vendor pre-sale

7.0

Podio

70%
1 Rating

Upland PSA

N/A
0 Ratings

Likelihood to Recommend

Citrix

[Citrix Podios's] customer support is very quick and they provide you an option to convert your
project into small tasks so that you can better assist your team and extract
maximum work out of them hence I will totally recommend its usage. I could not think that keeping track of tasks could be this much easier and smart. It is a fully customizable tool that manages my tasks efficiently and deal with them effectively.
Read full review

Upland Software

We have discovered over the last few years using Tenrox that we could adapt our needs or processes to fit in the Tenrox box rather than adapting Tenrox to fit in ours completely. I feel like Tenrox would be better suited for a company that has fewer clients and projects over the course of a year, as well as fewer users. We have approximately 350 clients, 21,077 projects in Tenrox at this exact moment (we close projects as we can), 188 active users currently, and 415,635 tasks (some of course assigned to now closed projects).
With this much information hosted through the Tenrox cloud server, we experience increased lag time frequently. This causes a lot of unwanted rejection towards Tenrox in our company.
Read full review

Pros

Citrix

  • Very easy for people without coding or technical skills to set up and maintain information in "Apps".
  • Platform is very easy to learn and adopt--it's intuitive.
  • Project management potential is awesome--instead of having to fit your projects into a structure that is industry specific, you can build an app that tracks what you want, in the order you want it.
  • Has a "relationship" field that allows you to relate an individual item or record to a record in another app. It effectively gives some of the functionality of a relational database.
  • Very useful for information sharing when staff members are in different regions or places.
Read full review

Upland Software

  • We love that our timesheets are pre-populated with all our employee's assigned contracts and we get to control what is on their timesheet as far as funder and contract codes.
  • Tenrox did very well with our integration and getting a timesheet that exports well with our payroll provider.
  • Tenrox has a great email reminder system for when people need to submit or approve timesheets.
Read full review

Cons

Citrix

  • More filter options for calendars.
  • Customizable views for Relation fields.
  • Full featured Podio mobile App for iPad.
  • A customizable profile status – would love to work with Podio in silent mode (logged in while working, but "not available" for requests when in heavy work mode)
Read full review

Upland Software

  • Tax calculation per state tax rules. Tenrox's current capabilities relative to tax codes is extremely limited and we have to do several time-consuming work-arounds in order to apply the tax as needed for our business. What is particularly frustrating about this aspect is that our need is based on tax laws and codes set by states and I feel a financial system should be able to sufficiently structure for legally-defined tax codes.
  • Tenrox Project Planning add-on module. This portion of the system has never worked as seamlessly as you would assume given they were designed to work together. We've run in to many bugs and just oddities over the years. It's very finicky in my experience. We only use TPP for a small portion of our projects - those being our smaller or need to have huge task lists per client naming requirements.
  • (The bad that became the good!) In the past, we have had significant customer-service challenges with Tenrox and then Upland, however over the past several months we have noticed a marked change in this. If we had not previously experienced issues with the customer service, I would not have any issue with the level of service that we are currently receiving. Given the history, I am cautiously optimistic that our current level of customer service will continue. I think our service concerns finally reached the 'right' people and I am reasonably confident the positive changes are here to stay!
Read full review

Pricing Details

Podio

Starting Price

$9 per month

Editions & Modules

Podio editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    A discount is available for annual pricing.

    Upland PSA

    Starting Price

    $15 per month

    Editions & Modules

    Upland PSA editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Likelihood to Renew

      Citrix

      Podio customer service is great. The cloud and mobile service is fast (almost instant, continuous syncing). With a solid user base, and backed by Citrix, this is a serious business solution. They're also constantly working on improving and making it more powerful. I anticipate it only getting better
      Read full review

      Upland Software

      I am not in charge of renewing the Tenrox contract. However, if it was up to me, I would renew in a heartbeat. Tenrox is an asset to our organization and it keeps us focused. I am not aware of other products similar to Tenrox that provide the depth that they do.
      Read full review

      Usability

      Citrix

      It is usable, for sure. Requires a bit of thinking to be really useful.
      Read full review

      Upland Software

      I feel like if the user interface could combine time and expense for users to be entered on one screen rather than two completely separate locations it would greatly improve usability. If the expense entry process could be improved completely, it would greatly improve the usability as well. Everything else within Tenrox, makes everything very user friendly.
      Read full review

      Reliability and Availability

      Citrix

      I have not experienced any down time
      Read full review

      Upland Software

      No answers on this topic

      Performance

      Citrix

      It works all the time and if I have a question, support get back to me ASAP
      Read full review

      Upland Software

      No answers on this topic

      Support Rating

      Citrix

      Podio support was always responsive and very quick to provide answers and assistance during the history of using this product, their support team has always been top notch. There have been several cases where calling podio support a feature was not available and they provided either workaround solutions or added the features straight into their roadmap.
      Read full review

      Upland Software

      The support team is always very helpful and strives to ensure they have met your needs and corrected your issues in a timely manner. If they need more information or cannot recreate the issue themselves, then they will follow-up to gather the necessary data themselves. They are constantly striving to meet the needs of all users and understand so many different industries and types of environments out there, it is very impressive.
      Read full review

      Implementation Rating

      Citrix

      Could of got more help sooner and mapped out structure after the 1st month. Future planning
      Read full review

      Upland Software

      The main thing with implementation is to make sure you have taken full advantage of the "sandbox testing" site that Tenrox provides to you during development. Try out every scenario you can think of, have other people enter information if needed, so that you can make sure you have not missed any big items. If you have the opportunity, roll out implementation to small groups of users. Depending on how your company is set up, I would choose groups that are not all in the same department so that you can address questions across all areas before adding in more users in the next wave of implementation.
      Read full review

      Alternatives Considered

      Citrix

      Compared to Salesforce: Podio is not as robust as a tool for CRM tracking. It also doesn't have the in-email capabilities that SF offers. Compared to Basecamp: Podio is somewhat similar to Basecamp but doesn't offer the same functionality with checking items off and archiving projects. Compared to Zoho Projects: Podio is vastly superior to Zoho Project's lack of flexibility (requiring a development team to build) and accessibility by all members (Zoho Projects requires a very limited number of "owners" of projects which makes it difficult if multiple owners need to assign one or more people to a project).
      Read full review

      Upland Software

      The Tenrox software looks and feels older and is not as user friendly! Harvest, for example, is an upgraded version that is easier to track and compile. This is what I'm comparing it to and it's not even close! We only selected Tenrox because it was cheaper and we had a connection in the company with someone at Tenrox to use that platform. We are currently looking for a change.
      Read full review

      Scalability

      Citrix

      As you business grows, so does Podio. There seems to be no limit to the workspace and apps you can create on the platform
      Read full review

      Upland Software

      No answers on this topic

      Return on Investment

      Citrix

      • Podio is great for task assignment and tracking. The ability to enter and assign tasks from mobile and track their completion saves me several phone calls a day.
      • Podio outdoes email as my go to place to search for information. The ability to forward emails into the system, organize by projects and contacts, and search it all saves considerable time and confusion.
      • Podio has considerable potential to reduce overall admin time spent organizing information (filing, tracking, etc) The ability to keep a single record of a given piece of information without being tied to email vs file structure works very well.
      Read full review

      Upland Software

      • Increased time tracking accuracy
      • Provide accurate detail to corporate auditors for time spent on projects that can be capitalized
      • increased awareness of project pain points and successes
      Read full review

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