What users are saying about
11 Ratings
36 Ratings
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Score 8.3 out of 100
11 Ratings
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Score 7.7 out of 100

Feature Set Ratings

    Contract Authoring

    Citrix RightSignature

    Feature Set Not Supported
    N/A
    8.7

    Concord

    87%
    Concord ranks higher in 4/4 features

    Contract creation

    N/A
    0 Ratings
    9.7
    97%
    6 Ratings

    Contract templates

    N/A
    0 Ratings
    8.0
    80%
    6 Ratings

    Clause library/saved fields

    N/A
    0 Ratings
    8.0
    80%
    5 Ratings

    Guided logic

    N/A
    0 Ratings
    9.1
    91%
    1 Rating

    Contract Collaboration

    Citrix RightSignature

    Feature Set Not Supported
    N/A
    9.0

    Concord

    90%
    Concord ranks higher in 6/6 features

    Contract sharing

    N/A
    0 Ratings
    9.3
    93%
    6 Ratings

    Contract editing

    N/A
    0 Ratings
    8.4
    84%
    6 Ratings

    Collaborating on contracts

    N/A
    0 Ratings
    8.7
    87%
    6 Ratings

    MS Word plug-in

    N/A
    0 Ratings
    8.5
    85%
    2 Ratings

    Approval process

    N/A
    0 Ratings
    9.7
    97%
    5 Ratings

    Interdepartmental workflows

    N/A
    0 Ratings
    9.7
    97%
    5 Ratings

    Contract Monitoring

    Citrix RightSignature

    Feature Set Not Supported
    N/A
    9.0

    Concord

    90%
    Concord ranks higher in 7/7 features

    Contract database

    N/A
    0 Ratings
    8.7
    87%
    6 Ratings

    Legacy contracts

    N/A
    0 Ratings
    9.0
    90%
    4 Ratings

    Contract search

    N/A
    0 Ratings
    7.7
    77%
    6 Ratings

    Contract milestone reminders & alerts

    N/A
    0 Ratings
    9.5
    95%
    4 Ratings

    Custom contract reports

    N/A
    0 Ratings
    9.5
    95%
    4 Ratings

    Tracking contract status

    N/A
    0 Ratings
    9.5
    95%
    5 Ratings

    Compliance check

    N/A
    0 Ratings
    9.1
    91%
    1 Rating

    Attribute Ratings

    • Concord is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating

    Likelihood to Recommend

    8.1

    Citrix RightSignature

    81%
    16 Ratings
    9.3

    Concord

    93%
    6 Ratings

    Likelihood to Renew

    8.3

    Citrix RightSignature

    83%
    3 Ratings

    Concord

    N/A
    0 Ratings

    Usability

    8.1

    Citrix RightSignature

    81%
    3 Ratings
    9.7

    Concord

    97%
    3 Ratings

    Support Rating

    6.1

    Citrix RightSignature

    61%
    10 Ratings
    7.4

    Concord

    74%
    3 Ratings

    Implementation Rating

    9.0

    Citrix RightSignature

    90%
    4 Ratings

    Concord

    N/A
    0 Ratings

    Likelihood to Recommend

    Citrix

    RightSignature is best suited for documents with very few fields to complete, i.e, just providing a signature and maybe a date. It is less suited for a long document such as a lease package of 40 pages or more where the operator must configure several fill fields per page. That gets tedious quickly.
    Read full review

    Concord

    Concord is honestly suited for all types of organizations because the software is flexible in its application and very easy to implement. In addition, Concord offers exceptional customer service with professionals who will work with you to ensure success, whether it be through training, problem-solving, or even finding ways to engage employees to maximize the benefit of the software. Most appreciated about Concord is their willingness to listen to their users to constantly evolve with new features or added functionality based on customer feedback.
    Read full review

    Pros

    Citrix

    • Excellent API for integrating with your own system. Well documented and easy to use.
    • First-rate technical support, and great customer support overall
    • Flexible billing options to meet a variety of needs
    • An overall low cost solution compared to some of the really big names out there
    Read full review

    Concord

    • Templates are easy to create and utilize.
    • Concord has its internal e-signature tool.
    • Concord can group by template, active, in progress, etc. and color codes the same.
    Read full review

    Cons

    Citrix

    • Some clients in older age brackets did not like working with electronic documents and software.
    • It was difficult at times to make the initial boxes a uniform size when preparing the document in RightSignature.
    • Sometimes it could be difficult to insert a signature box into a small space on the document.
    • Documents were only saved on the system for a limited amount of time.
    Read full review

    Concord

    • Make it easier to find the templates from any page
    • Improve the search function--it's sometimes difficult to find specific documents when searching
    • Change back to "limited editor" and "no editing rights" when sharing documents; the new term of "viewer" makes it seem like nothing can be edited at all
    Read full review

    Pricing Details

    Citrix RightSignature

    Starting Price

    $14 per month

    Editions & Modules

    Citrix RightSignature editions and modules pricing
    EditionModules
    Standard$12.001
    Advanced$60.002

    Footnotes

    1. per month
    2. per month

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    Optional

    Additional Details

    Concord

    Starting Price

    $0

    Editions & Modules

    Concord editions and modules pricing
    EditionModules
    FreeFree1
    Standard172
    Pro343
    EnterpriseContact sales team4

    Footnotes

    1. none
    2. per user / month
    3. per user / month
    4. none

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    All inclusive pricing built for you. Concord pricing includes implementation, services, and unlimited support. All Concord plans include unlimited documents and unlimited e-signatures.

    Likelihood to Renew

    Citrix

    As long as I've clients keep coming in, I've got to get my invoices signed hence there is no other but to use this service for better conversion.
    Read full review

    Concord

    No answers on this topic

    Usability

    Citrix

    Some of the clunkiness in the user interface and the processing of documents could be made more seamless. However, once you get over that learning curve, it's straightforward enough. The API for integrating external systems is well documented, and the support crew is great at getting you over the rough spots. There's nothing bad about their system, just a few things I thought could be more elegant.
    Read full review

    Concord

    Concord is extremely user friendly and saves me so much time! How else would I be able to manage all of the contracts for 9 different agencies all by myself?!?
    Read full review

    Support Rating

    Citrix

    We are Citrix Partners so we would expect better support, but it took a very long time and lots of back and forth and looping in other support people to simply integrate our ShareFile account with RightSignature. Quite surprised it was such a hard thing to do... Maybe retail customers get a better experience?
    Read full review

    Concord

    I gave it a five because it was the closest to a neutral response. I have not had issues with Concord and have not had a reason to contact support, so I don't have an accurate opinion here. From my conversations with our legal team, it seems they have been able to work with the support team at Concord to get any potential issues resolved in a timely manner.
    Read full review

    Implementation Rating

    Citrix

    Good documentation for the API. With a little help from RS tech staff, any competent programmer should be able to integrate RightSignature with an existing system in a week or three. That help is easy to get as well
    Read full review

    Concord

    No answers on this topic

    Alternatives Considered

    Citrix

    HelloSign is very clunky, hard to use, and not very user friendly. tracking and reporting is much more difficult and making sure things that were sent in the past, are much harder to bring to the forefront and re-send if it's been a while.
    Read full review

    Concord

    I would rather not compare apples and apples nor apples and oranges, and just share Concord has been an excellent Contract Management System for current organization.
    Read full review

    Return on Investment

    Citrix

    • Allows for high productivity
    • Allows for quick and efficient customer service
    • Gives our customers options rather than being required to sign one way (in-person)
    • Allows us to extend our range of service to our customers as they are not required to be in front of us to conduct business
    Read full review

    Concord

    • Since our implementation, I am saving a few hours a month in managing our IC contracts.
    • When people have questions about contracts, now it's clear "Hey, look in Concord" versus "Hey, does John or Sally have this contract?".
    Read full review

    Screenshots

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