What users are saying about
7 Ratings
30 Ratings
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Score 8.3 out of 100
7 Ratings
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Score 9.3 out of 100

Likelihood to Recommend

Citrix RightSignature

RightSignature is best suited for documents with very few fields to complete, i.e, just providing a signature and maybe a date. It is less suited for a long document such as a lease package of 40 pages or more where the operator must configure several fill fields per page. That gets tedious quickly.
Anonymous | TrustRadius Reviewer

Concord

Concord is honestly suited for all types of organizations because the software is flexible in its application and very easy to implement. In addition, Concord offers exceptional customer service with professionals who will work with you to ensure success, whether it be through training, problem-solving, or even finding ways to engage employees to maximize the benefit of the software. Most appreciated about Concord is their willingness to listen to their users to constantly evolve with new features or added functionality based on customer feedback.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Contract Authoring

Citrix RightSignature
Concord
8.7
Contract creation
Citrix RightSignature
Concord
9.6
Contract templates
Citrix RightSignature
Concord
8.0
Clause library/saved fields
Citrix RightSignature
Concord
8.0
Guided logic
Citrix RightSignature
Concord
9.1

Contract Collaboration

Citrix RightSignature
Concord
9.0
Contract sharing
Citrix RightSignature
Concord
9.3
Contract editing
Citrix RightSignature
Concord
8.3
Collaborating on contracts
Citrix RightSignature
Concord
8.7
MS Word plug-in
Citrix RightSignature
Concord
8.5
Approval process
Citrix RightSignature
Concord
9.7
Interdepartmental workflows
Citrix RightSignature
Concord
9.6

Contract Monitoring

Citrix RightSignature
Concord
9.0
Contract database
Citrix RightSignature
Concord
8.6
Legacy contracts
Citrix RightSignature
Concord
8.9
Contract search
Citrix RightSignature
Concord
7.7
Contract milestone reminders & alerts
Citrix RightSignature
Concord
9.4
Custom contract reports
Citrix RightSignature
Concord
9.4
Tracking contract status
Citrix RightSignature
Concord
9.4
Compliance check
Citrix RightSignature
Concord
9.1

Pros

Citrix RightSignature

  • Excellent API for integrating with your own system. Well documented and easy to use.
  • First-rate technical support, and great customer support overall
  • Flexible billing options to meet a variety of needs
  • An overall low cost solution compared to some of the really big names out there
Michael Sypes | TrustRadius Reviewer

Concord

  • Templates are easy to create and utilize.
  • Concord has its internal e-signature tool.
  • Concord can group by template, active, in progress, etc. and color codes the same.
Suzanne Smart | TrustRadius Reviewer

Cons

Citrix RightSignature

  • Some clients in older age brackets did not like working with electronic documents and software.
  • It was difficult at times to make the initial boxes a uniform size when preparing the document in RightSignature.
  • Sometimes it could be difficult to insert a signature box into a small space on the document.
  • Documents were only saved on the system for a limited amount of time.
Anonymous | TrustRadius Reviewer

Concord

  • Make it easier to find the templates from any page
  • Improve the search function--it's sometimes difficult to find specific documents when searching
  • Change back to "limited editor" and "no editing rights" when sharing documents; the new term of "viewer" makes it seem like nothing can be edited at all
Tiffani Peeler | TrustRadius Reviewer

Likelihood to Renew

Citrix RightSignature

Citrix RightSignature 8.3
Based on 3 answers
As long as I've clients keep coming in, I've got to get my invoices signed hence there is no other but to use this service for better conversion.
Scud Lim | TrustRadius Reviewer

Concord

No score
No answers yet
No answers on this topic

Usability

Citrix RightSignature

Citrix RightSignature 8.1
Based on 3 answers
Some of the clunkiness in the user interface and the processing of documents could be made more seamless. However, once you get over that learning curve, it's straightforward enough. The API for integrating external systems is well documented, and the support crew is great at getting you over the rough spots. There's nothing bad about their system, just a few things I thought could be more elegant.
Michael Sypes | TrustRadius Reviewer

Concord

Concord 9.7
Based on 3 answers
Concord is extremely user friendly and saves me so much time! How else would I be able to manage all of the contracts for 9 different agencies all by myself?!?
Anonymous | TrustRadius Reviewer

Support Rating

Citrix RightSignature

Citrix RightSignature 6.1
Based on 6 answers
We are Citrix Partners so we would expect better support, but it took a very long time and lots of back and forth and looping in other support people to simply integrate our ShareFile account with RightSignature. Quite surprised it was such a hard thing to do... Maybe retail customers get a better experience?
Alvin Landicho | TrustRadius Reviewer

Concord

Concord 7.3
Based on 3 answers
I gave it a five because it was the closest to a neutral response. I have not had issues with Concord and have not had a reason to contact support, so I don't have an accurate opinion here. From my conversations with our legal team, it seems they have been able to work with the support team at Concord to get any potential issues resolved in a timely manner.
Tiffani Peeler | TrustRadius Reviewer

Implementation Rating

Citrix RightSignature

Citrix RightSignature 9.0
Based on 2 answers
Good documentation for the API. With a little help from RS tech staff, any competent programmer should be able to integrate RightSignature with an existing system in a week or three. That help is easy to get as well
Michael Sypes | TrustRadius Reviewer

Concord

No score
No answers yet
No answers on this topic

Alternatives Considered

Citrix RightSignature

HelloSign is very clunky, hard to use, and not very user friendly. tracking and reporting is much more difficult and making sure things that were sent in the past, are much harder to bring to the forefront and re-send if it's been a while.
Patricia-Lynn Evans | TrustRadius Reviewer

Concord

I would rather not compare apples and apples nor apples and oranges, and just share Concord has been an excellent Contract Management System for current organization.
Piper Paton Shano | TrustRadius Reviewer

Return on Investment

Citrix RightSignature

  • Allows for high productivity
  • Allows for quick and efficient customer service
  • Gives our customers options rather than being required to sign one way (in-person)
  • Allows us to extend our range of service to our customers as they are not required to be in front of us to conduct business
Paige Allar | TrustRadius Reviewer

Concord

  • Since our implementation, I am saving a few hours a month in managing our IC contracts.
  • When people have questions about contracts, now it's clear "Hey, look in Concord" versus "Hey, does John or Sally have this contract?".
Jacob Wall | TrustRadius Reviewer

Screenshots

Pricing Details

Citrix RightSignature

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Optional

Citrix RightSignature Editions & Modules

Edition
Standard$12.001
Advanced$60.001
  1. Per Month
Additional Pricing Details

Concord

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Concord Editions & Modules

Edition
FreeFree
Standard$172
Pro$342
EnterpriseContact sales team
  1. per user / month
Additional Pricing Details
All inclusive pricing built for you. Concord pricing includes implementation, services, and unlimited support. All Concord plans include unlimited documents and unlimited e-signatures.

Rating Summary

Likelihood to Recommend

Citrix RightSignature
8.5
Concord
9.3

Likelihood to Renew

Citrix RightSignature
8.3
Concord

Usability

Citrix RightSignature
8.1
Concord
9.7

Support Rating

Citrix RightSignature
6.1
Concord
7.3

Implementation Rating

Citrix RightSignature
9.0
Concord

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