What users are saying about
36 Ratings
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Score 8.3 out of 100
8 Ratings
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Score 9.4 out of 100

Attribute Ratings

  • Conga Sign is rated higher in 2 areas: Likelihood to Recommend, Support Rating

Likelihood to Recommend

8.1

Citrix RightSignature

81%
16 Ratings
9.5

Conga Sign

95%
3 Ratings

Likelihood to Renew

8.3

Citrix RightSignature

83%
3 Ratings

Conga Sign

N/A
0 Ratings

Usability

8.1

Citrix RightSignature

81%
3 Ratings

Conga Sign

N/A
0 Ratings

Support Rating

6.1

Citrix RightSignature

61%
10 Ratings
10.0

Conga Sign

100%
1 Rating

Implementation Rating

9.0

Citrix RightSignature

90%
4 Ratings

Conga Sign

N/A
0 Ratings

Likelihood to Recommend

Citrix

RightSignature is best suited for documents with very few fields to complete, i.e, just providing a signature and maybe a date. It is less suited for a long document such as a lease package of 40 pages or more where the operator must configure several fill fields per page. That gets tedious quickly.
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Conga

It is well-suited for most of the clients which have trust in digital signatures and want to reduce the turnaround, but there are still some clients which do not prefer digital signatures and prefer printed agreements with wet signatures. Conga uses the latest digital signing legal regulations so this is a customer-to-customer issue.
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Pros

Citrix

  • Excellent API for integrating with your own system. Well documented and easy to use.
  • First-rate technical support, and great customer support overall
  • Flexible billing options to meet a variety of needs
  • An overall low cost solution compared to some of the really big names out there
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Conga

  • Salesforce Integration
  • E-signatures
  • Document Tracking
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Cons

Citrix

  • Some clients in older age brackets did not like working with electronic documents and software.
  • It was difficult at times to make the initial boxes a uniform size when preparing the document in RightSignature.
  • Sometimes it could be difficult to insert a signature box into a small space on the document.
  • Documents were only saved on the system for a limited amount of time.
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Conga

  • Some businesses still don't consider digital signing of critical documents a legit way.
  • Conga sign still doesn't allow sending of multiple files for signing.
  • There is a slight rendering time we have noticed while the customer opens the document which can be reduced.
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Pricing Details

Citrix RightSignature

Starting Price

$14 per month

Editions & Modules

Citrix RightSignature editions and modules pricing
EditionModules
Standard$12.001
Advanced$60.002

Footnotes

  1. per month
  2. per month

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

Optional

Additional Details

Conga Sign

Starting Price

Editions & Modules

Conga Sign editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    Optional

    Additional Details

    Likelihood to Renew

    Citrix

    As long as I've clients keep coming in, I've got to get my invoices signed hence there is no other but to use this service for better conversion.
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    Conga

    No answers on this topic

    Usability

    Citrix

    Some of the clunkiness in the user interface and the processing of documents could be made more seamless. However, once you get over that learning curve, it's straightforward enough. The API for integrating external systems is well documented, and the support crew is great at getting you over the rough spots. There's nothing bad about their system, just a few things I thought could be more elegant.
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    Conga

    No answers on this topic

    Support Rating

    Citrix

    We are Citrix Partners so we would expect better support, but it took a very long time and lots of back and forth and looping in other support people to simply integrate our ShareFile account with RightSignature. Quite surprised it was such a hard thing to do... Maybe retail customers get a better experience?
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    Conga

    Conga's success team was excellent and very responsive.
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    Implementation Rating

    Citrix

    Good documentation for the API. With a little help from RS tech staff, any competent programmer should be able to integrate RightSignature with an existing system in a week or three. That help is easy to get as well
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    Conga

    No answers on this topic

    Alternatives Considered

    Citrix

    HelloSign is very clunky, hard to use, and not very user friendly. tracking and reporting is much more difficult and making sure things that were sent in the past, are much harder to bring to the forefront and re-send if it's been a while.
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    Conga

    Conga Sign is much more affordable than DocuSign for our organization and we are using Conga Composer already to create documents. We found that the integration between Conga Composer and Conga Sign was easier to use and we have a nice discount from Conga due to us adopting several of their products. DocuSign for the price point didn't make sense to us and it has less write-back functionality with Salesforce.
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    Return on Investment

    Citrix

    • Allows for high productivity
    • Allows for quick and efficient customer service
    • Gives our customers options rather than being required to sign one way (in-person)
    • Allows us to extend our range of service to our customers as they are not required to be in front of us to conduct business
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    Conga

    • Minimized or eliminated legal issues due to unsigned contracts.
    • Customer know exactly what they are getting.
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    Screenshots

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