What users are saying about
Top Rated
74 Ratings
30 Ratings
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Score 8.3 out of 100
Top Rated
74 Ratings
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Score 8.1 out of 100

Likelihood to Recommend

Citrix RightSignature

RightSignature is best suited for documents with very few fields to complete, i.e, just providing a signature and maybe a date. It is less suited for a long document such as a lease package of 40 pages or more where the operator must configure several fill fields per page. That gets tedious quickly.
Anonymous | TrustRadius Reviewer

HelloSign

When we first starting using HelloSign, it met our needs perfectly. It is a fairly straightforward, lightweight e-signature platform. The system has expanded since we first subscribed, and now features a much broader range of development tools. Our needs have remained modest, and up until the product completely failed recently, it handled all our contract signatures.Ultimately, the most compelling part of HelloSign for us is the value for money, as unlike its main competitor, you can have 5 users for one base price that is 1/5 the cost of the alternative. For early stage or startup firms, that is a big plus.Here is the heart of my low score: the product recently stopped working and we have now been struggling for a week to fix our contracts. In summary, contracts froze in the browser while being signed, and then we had trouble editing the templates, and then we couldn't delete the templates, and then I sent out a template that had been created 2 years ago, and there were multiple copies attached!You use e-signature software to, no surprise, get signatures on agreements. Most often, these are binding legal agreements, so having robust and 'enterprise-grade' software is absolutely critical in my opinion. When a product like this fails, it creates significant operational issues. When the e-signature process froze the browse, it reflected poorly on our organization. I would have thought that support would have been a bit more attentive, but instead, I have now spent a week trying to get some concrete direction on fixing the problems (multiple serious issues). Support consists of 1 email daily, and has consisted largely of me trying to send video screencaptures, and then a long back and forth to verify my email. In summary, it has been extremely frustrating, and we have been in limbo without our e-signature service available.
Anonymous | TrustRadius Reviewer

Pros

Citrix RightSignature

  • Excellent API for integrating with your own system. Well documented and easy to use.
  • First-rate technical support, and great customer support overall
  • Flexible billing options to meet a variety of needs
  • An overall low cost solution compared to some of the really big names out there
Michael Sypes | TrustRadius Reviewer

HelloSign

  • Add custom lines for signature/text fields within an order form
  • Email notifications to signers and senders - with copy of the current document and what steps are left
  • Integration with Salesforce for saving order form/signed contracts
  • Clear and easy identifiers for signature lines
Anonymous | TrustRadius Reviewer

Cons

Citrix RightSignature

  • Some clients in older age brackets did not like working with electronic documents and software.
  • It was difficult at times to make the initial boxes a uniform size when preparing the document in RightSignature.
  • Sometimes it could be difficult to insert a signature box into a small space on the document.
  • Documents were only saved on the system for a limited amount of time.
Anonymous | TrustRadius Reviewer

HelloSign

  • I wish you could customize the sender address. I always send the HelloSign sender info in advance to prospects to whitelist before I send the contracts. I'm always worried that the emails will get caught in spam filters -- hasn't happened yet. It would be nice if I could set up some sort of email relay.
  • It would be nice to be able to set up folders to organize documents in HelloSign. My workaround is to store and organize the final signed documents elsewhere.
Yvette Montague | TrustRadius Reviewer

Likelihood to Renew

Citrix RightSignature

Citrix RightSignature 8.3
Based on 3 answers
As long as I've clients keep coming in, I've got to get my invoices signed hence there is no other but to use this service for better conversion.
Scud Lim | TrustRadius Reviewer

HelloSign

HelloSign 10.0
Based on 2 answers
It's a great software and we will continue to use it. It's a great time and money saver when it comes to legal contracts and makes the process easy for both sides who need to sign or add information to a document or contract. We definitely need our contracts to be legally binding and HelloSign provides this for us
Anonymous | TrustRadius Reviewer

Usability

Citrix RightSignature

Citrix RightSignature 8.1
Based on 3 answers
Some of the clunkiness in the user interface and the processing of documents could be made more seamless. However, once you get over that learning curve, it's straightforward enough. The API for integrating external systems is well documented, and the support crew is great at getting you over the rough spots. There's nothing bad about their system, just a few things I thought could be more elegant.
Michael Sypes | TrustRadius Reviewer

HelloSign

No score
No answers yet
No answers on this topic

Support Rating

Citrix RightSignature

Citrix RightSignature 6.1
Based on 6 answers
We are Citrix Partners so we would expect better support, but it took a very long time and lots of back and forth and looping in other support people to simply integrate our ShareFile account with RightSignature. Quite surprised it was such a hard thing to do... Maybe retail customers get a better experience?
Alvin Landicho | TrustRadius Reviewer

HelloSign

HelloSign 7.9
Based on 20 answers
We did not need any support from HelloSign while we were using the platform. There is a full support site on their website and we used a lot of the help articles to set up and use the program. You can also submit a request through the site for additional help, should the need arise.
Kristin Cole | TrustRadius Reviewer

Implementation Rating

Citrix RightSignature

Citrix RightSignature 9.0
Based on 2 answers
Good documentation for the API. With a little help from RS tech staff, any competent programmer should be able to integrate RightSignature with an existing system in a week or three. That help is easy to get as well
Michael Sypes | TrustRadius Reviewer

HelloSign

No score
No answers yet
No answers on this topic

Alternatives Considered

Citrix RightSignature

HelloSign is very clunky, hard to use, and not very user friendly. tracking and reporting is much more difficult and making sure things that were sent in the past, are much harder to bring to the forefront and re-send if it's been a while.
Patricia-Lynn Evans | TrustRadius Reviewer

HelloSign

We are technically still using RightSignature for our older contracts, however, I much prefer HelloSign. The dashboard and interface of HelloSign are much more user-friendly than RightSignature. I also feel that the emails sent to clients are easier to follow and we have had more success capturing signatures through HelloSign than RightSignature. I also feel that because HelloSign is more modern, we are able to benefit from the service more through integrations and automation.
Sarah Nelson | TrustRadius Reviewer

Return on Investment

Citrix RightSignature

  • Allows for high productivity
  • Allows for quick and efficient customer service
  • Gives our customers options rather than being required to sign one way (in-person)
  • Allows us to extend our range of service to our customers as they are not required to be in front of us to conduct business
Paige Allar | TrustRadius Reviewer

HelloSign

  • Speediness and ease of use is the greatest ROI I've received since signing up for HelloSign.
  • By keeping things online from email to email with HelloSign, I haven't had to go buy a printer, ink cartridges, or paper in the past few years.
  • Because I also don't use it often enough to obtain a paid plan, I've saved around $100/year in supplies, maintenance, et al.
Cameron Aubernon | TrustRadius Reviewer

Pricing Details

Citrix RightSignature

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Optional

Citrix RightSignature Editions & Modules

Edition
Standard$12.001
Advanced$60.001
  1. Per Month
Additional Pricing Details

HelloSign

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

HelloSign Editions & Modules

Edition
Free$0
Essentials$20 ($180)2
Business$50 ($480)2
EnterpriseCustom3
  1. per month (per year)
  2. Custom
Additional Pricing Details

Add comparison