What users are saying about
36 Ratings
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Score 8.3 out of 100
3 Ratings
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Score 9.6 out of 100

Attribute Ratings

  • Kdan Mobile DottedSign is rated higher in 2 areas: Likelihood to Recommend, Support Rating

Likelihood to Recommend

8.1

Citrix RightSignature

81%
16 Ratings
10.0

DottedSign

100%
1 Rating

Likelihood to Renew

8.3

Citrix RightSignature

83%
3 Ratings

DottedSign

N/A
0 Ratings

Usability

8.1

Citrix RightSignature

81%
3 Ratings

DottedSign

N/A
0 Ratings

Support Rating

6.1

Citrix RightSignature

61%
10 Ratings
9.0

DottedSign

90%
1 Rating

Implementation Rating

9.0

Citrix RightSignature

90%
4 Ratings

DottedSign

N/A
0 Ratings

Likelihood to Recommend

Citrix

RightSignature is best suited for documents with very few fields to complete, i.e, just providing a signature and maybe a date. It is less suited for a long document such as a lease package of 40 pages or more where the operator must configure several fill fields per page. That gets tedious quickly.
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Kdan Mobile Software Ltd.

The app is quite versatile - as for me, I've been using it at work for some time and can't say that the problems that I have listed affect the general impression of the platform. Apart from using it at work, DottedSign is also pretty good for personal tasks, if you have to sign something on the go and so on. It's great for keeping track of the entire signing process and making sure everybody is on the same page with the help of reminders and such.
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Pros

Citrix

  • Excellent API for integrating with your own system. Well documented and easy to use.
  • First-rate technical support, and great customer support overall
  • Flexible billing options to meet a variety of needs
  • An overall low cost solution compared to some of the really big names out there
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Kdan Mobile Software Ltd.

  • Of course DottedSign isn't the first one to show how convenient e-signatures are, but in my opinion the creators really nailed it because it's both easy-to-use and also pleasant to work with due to the nice and intuitive interface and truly helpful tools.
  • Another point I'd like to make is the reminders feature is really nice - anyone who hasn't yet signed their part gets an email notification to speed them along.
  • Another thing that I like that there's no need to contact customer support to figure anything out - just download the app and get going.
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Cons

Citrix

  • Some clients in older age brackets did not like working with electronic documents and software.
  • It was difficult at times to make the initial boxes a uniform size when preparing the document in RightSignature.
  • Sometimes it could be difficult to insert a signature box into a small space on the document.
  • Documents were only saved on the system for a limited amount of time.
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Kdan Mobile Software Ltd.

  • Well, the synchronization feature isn't perfect - when you log in into your account on the browser version, for instance, you need to wait for a couple of minutes to load a file that you have already loaded in the app.
  • Apart from that, the platform doesn't allow you to rotate blank windows to add a date or signatures and sometimes documents are scanned upside down, and you have to edit them subsequently, which is time consuming.
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Pricing Details

Citrix RightSignature

Starting Price

$14 per month

Editions & Modules

Citrix RightSignature editions and modules pricing
EditionModules
Standard$12.001
Advanced$60.002

Footnotes

  1. per month
  2. per month

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

Optional

Additional Details

DottedSign

Starting Price

$0

Editions & Modules

DottedSign editions and modules pricing
EditionModules
Pro9.99 per month or 59.99 per year1
Business79.99 per month or 569.99 per year2
EnterpriseSpecial price3

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

Optional 9.99 per month

Additional Details

Likelihood to Renew

Citrix

As long as I've clients keep coming in, I've got to get my invoices signed hence there is no other but to use this service for better conversion.
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Kdan Mobile Software Ltd.

No answers on this topic

Usability

Citrix

Some of the clunkiness in the user interface and the processing of documents could be made more seamless. However, once you get over that learning curve, it's straightforward enough. The API for integrating external systems is well documented, and the support crew is great at getting you over the rough spots. There's nothing bad about their system, just a few things I thought could be more elegant.
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Kdan Mobile Software Ltd.

No answers on this topic

Support Rating

Citrix

We are Citrix Partners so we would expect better support, but it took a very long time and lots of back and forth and looping in other support people to simply integrate our ShareFile account with RightSignature. Quite surprised it was such a hard thing to do... Maybe retail customers get a better experience?
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Kdan Mobile Software Ltd.

I can't say that there is something special in the work of customer support. Everything is professional and timely, but that's about it.
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Implementation Rating

Citrix

Good documentation for the API. With a little help from RS tech staff, any competent programmer should be able to integrate RightSignature with an existing system in a week or three. That help is easy to get as well
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Kdan Mobile Software Ltd.

No answers on this topic

Alternatives Considered

Citrix

HelloSign is very clunky, hard to use, and not very user friendly. tracking and reporting is much more difficult and making sure things that were sent in the past, are much harder to bring to the forefront and re-send if it's been a while.
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Kdan Mobile Software Ltd.

eversign wasn't quite as good because of how the interface was designed. I don't think that for a software with such simple features the interface should be so piled on. While DottedSign's interface is one of its strongest features.
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Return on Investment

Citrix

  • Allows for high productivity
  • Allows for quick and efficient customer service
  • Gives our customers options rather than being required to sign one way (in-person)
  • Allows us to extend our range of service to our customers as they are not required to be in front of us to conduct business
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Kdan Mobile Software Ltd.

  • I think after we started using DottedSign at our company, we're achieving our goals a little faster due to less time being spent on traveling to meet clients and so on, and with the process being more streamlined, it's easier. to pay attention to other parts that might have been neglected before.
  • We got a bit more new clients in the last quarter, but it might be due to different reasons, but I think DottedSign played a part.
  • Also, having all the newly signed contracts digitized and available on the cloud gives us a peace of mind.
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