What users are saying about
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Top Rated
381 Ratings
51 Ratings
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Score 8.4 out of 100

PandaDoc

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Top Rated
381 Ratings
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Score 8.8 out of 100

Attribute Ratings

  • Citrix RightSignature is rated higher in 2 areas: Likelihood to Renew, Implementation Rating
  • PandaDoc is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating

Likelihood to Recommend

8.3

Citrix RightSignature

83%
24 Ratings
8.9

PandaDoc

89%
229 Ratings

Likelihood to Renew

8.3

Citrix RightSignature

83%
3 Ratings
7.8

PandaDoc

78%
17 Ratings

Usability

8.1

Citrix RightSignature

81%
3 Ratings
8.2

PandaDoc

82%
22 Ratings

Availability

Citrix RightSignature

N/A
0 Ratings
9.1

PandaDoc

91%
5 Ratings

Performance

Citrix RightSignature

N/A
0 Ratings
7.4

PandaDoc

74%
21 Ratings

Support Rating

6.1

Citrix RightSignature

61%
10 Ratings
6.8

PandaDoc

68%
24 Ratings

Implementation Rating

9.0

Citrix RightSignature

90%
4 Ratings
6.4

PandaDoc

64%
6 Ratings

Configurability

Citrix RightSignature

N/A
0 Ratings
4.2

PandaDoc

42%
3 Ratings

Ease of integration

Citrix RightSignature

N/A
0 Ratings
8.7

PandaDoc

87%
20 Ratings

Product Scalability

Citrix RightSignature

N/A
0 Ratings
8.7

PandaDoc

87%
4 Ratings

Vendor post-sale

Citrix RightSignature

N/A
0 Ratings
9.0

PandaDoc

90%
20 Ratings

Vendor pre-sale

Citrix RightSignature

N/A
0 Ratings
7.1

PandaDoc

71%
4 Ratings

Likelihood to Recommend

Citrix

RightSignature is best suited for documents with very few fields to complete, i.e, just providing a signature and maybe a date. It is less suited for a long document such as a lease package of 40 pages or more where the operator must configure several fill fields per page. That gets tedious quickly.
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PandaDoc

PandaDocs would be well-suited for technical companies. As a creative agency, we do experience some design restraints but overall it functions well and is a great resource to effectively manage proposals and contracts. PandaDoc also integrates well with Quickbooks making the sales/onboarding process extremely efficient.
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Pros

Citrix

  • Excellent API for integrating with your own system. Well documented and easy to use.
  • First-rate technical support, and great customer support overall
  • Flexible billing options to meet a variety of needs
  • An overall low cost solution compared to some of the really big names out there
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PandaDoc

  • Multiple users at once in one document.
  • Clear communication within the document and ease of use to send to clients.
  • Allowed for us to follow the paper trail as it was sent out for review or final signature.
  • Look and feel of the product is outstanding.
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Cons

Citrix

  • Some clients in older age brackets did not like working with electronic documents and software.
  • It was difficult at times to make the initial boxes a uniform size when preparing the document in RightSignature.
  • Sometimes it could be difficult to insert a signature box into a small space on the document.
  • Documents were only saved on the system for a limited amount of time.
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PandaDoc

  • That allows us to include the "subject" field within the "saved messages" template. Currently we have to manually edit the subject every time we submit a quote
  • That we can use Spanish in "Recipient's display language" to show the prices of the products separating the thousands with a comma and the decimals with a point
  • To be able to import the names and prices of products in the price table without having to delete the first row because it appears blank
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Pricing Details

Citrix RightSignature

Starting Price

$14 per month

Editions & Modules

Citrix RightSignature editions and modules pricing
EditionModules
Standard$12.001
Advanced$60.002

Footnotes

  1. per month
  2. per month

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

Optional

Additional Details

PandaDoc

Starting Price

$0

Editions & Modules

PandaDoc editions and modules pricing
EditionModules
Free eSignFree1
Essentials192
Business493
EnterpriseContact sales team4

Footnotes

  1. none
  2. per user/per month
  3. per user/per month
  4. none

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

Optional

Additional Details

PandaDoc offers a free eSign plan and 3 paid packages for eSigning and document automation starting at $19 per month per user. All plans include unlimited documents, eSignatures, and users. Start your evaluation with a free 14-day trial. Talk to our sales team to find the best pricing solution for you and your team.

Pricing Info

Likelihood to Renew

Citrix

As long as I've clients keep coming in, I've got to get my invoices signed hence there is no other but to use this service for better conversion.
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PandaDoc

The reason I gave it a rating of 7 is because it's probable, but not for sure. This is because there are a few little things we don't love about pandadoc. Mostly that there is not conditional logic such as: they must either fill this field out OR this one. Also it's a little pricey. But we'll probably stay because it's good enough and a pain to switch to something new
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Usability

Citrix

Some of the clunkiness in the user interface and the processing of documents could be made more seamless. However, once you get over that learning curve, it's straightforward enough. The API for integrating external systems is well documented, and the support crew is great at getting you over the rough spots. There's nothing bad about their system, just a few things I thought could be more elegant.
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PandaDoc

Once you get the hang of it, it's very easy to use. There can be a slightly steep learning curve to get fully in on the system. The new editor v2 has really improved usability and allows us to collaborate on documents simultaneously. Once the templates and library items are set up, a new document, whether it be a sales or HR document, takes very little time to complete.
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Reliability and Availability

Citrix

No answers on this topic

PandaDoc

We haven't had any real issues regarding downtime as of yet.
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Performance

Citrix

No answers on this topic

PandaDoc

The documents load quickly for the most part but sometimes if there are larger documents with a high number of variables it could take a bit longer to get the document to show up. Most of the time the document comes on the screen relatively quickly allowing for quick access to documents to be edited and sent out.
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Support Rating

Citrix

We are Citrix Partners so we would expect better support, but it took a very long time and lots of back and forth and looping in other support people to simply integrate our ShareFile account with RightSignature. Quite surprised it was such a hard thing to do... Maybe retail customers get a better experience?
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PandaDoc

Recently I could not upload a pdf to a contract - support was very responsive and easy to work with. They got back to me the next day with an apparent fix - however when I opened the document nothing had changed. I then could not respond to the rep who was helping me because it was a "no-reply address", the problem still has not been solved and we had to make alternate arrangements to get this to the client. Never had it happen before and was only with this one contract.
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Implementation Rating

Citrix

Good documentation for the API. With a little help from RS tech staff, any competent programmer should be able to integrate RightSignature with an existing system in a week or three. That help is easy to get as well
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PandaDoc

Implementation was before the time I was here at Riafox, however, support has been great in assisting to merge spaces and upgrade to 2.0 Editor.
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Alternatives Considered

Citrix

Citrix RightSignature is fast and reliable. Data can be saved very easily on it and different contracts can be retrieved very easily. I love when I can see when the document has been viewed. this app even provides the device type and IP address of the signer/viewer. The multiple signer option has been a timesaver as well. Also, I can set the order of the signer and it will automatically forward to the next person when it's their turn to sign. overall its different features help me to evaluate better and work in haste.
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PandaDoc

We looked at several other products, most notably Adobe and DocuSign. We found PandaDoc to be easier to use and a better value. There might be a couple of additional features with Adobe or DocuSign, but PandaDoc has done everything we've needed for our amount of e-signing needs (mostly for partner contracts).
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Scalability

Citrix

No answers on this topic

PandaDoc

It's scalable
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Return on Investment

Citrix

  • Allows for high productivity
  • Allows for quick and efficient customer service
  • Gives our customers options rather than being required to sign one way (in-person)
  • Allows us to extend our range of service to our customers as they are not required to be in front of us to conduct business
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PandaDoc

  • PandaDoc has significantly improved our close rate. Before we would lose clients because the signature process wasn't clean enough.
  • As the Senior Account Manager, I have saved hours and hours troubleshooting the contract signature process since using PandaDoc.
  • TwentyThree.Five's customer experience has improved significantly due to the ease of PandaDoc's use.
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