What users are saying about
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Top Rated
222 Ratings
33 Ratings
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Score 8.8 out of 100

PandaDoc

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Top Rated
222 Ratings
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Score 8.7 out of 100

Likelihood to Recommend

Citrix RightSignature

RightSignature is best suited for documents with very few fields to complete, i.e, just providing a signature and maybe a date. It is less suited for a long document such as a lease package of 40 pages or more where the operator must configure several fill fields per page. That gets tedious quickly.
Anonymous | TrustRadius Reviewer

PandaDoc

I see the free version of PandaDoc primarily being used to digitally sign/approve documents. The software allows users to make use of existing templates to create their own documents in paid versions of the software, which is very convenient, as is the possibility to integrate the created documents into the company's CRM software and new or existing workflows.
Anonymous | TrustRadius Reviewer

Pros

Citrix RightSignature

  • Excellent API for integrating with your own system. Well documented and easy to use.
  • First-rate technical support, and great customer support overall
  • Flexible billing options to meet a variety of needs
  • An overall low cost solution compared to some of the really big names out there
Michael Sypes | TrustRadius Reviewer

PandaDoc

  • Document Sharing: While this program will make sending effortless by allowing your entire team to create personalized templates that introduce the document, and then send directly through this software to multiple users and in a specific order if necessary, it also creates a document link that can be shared. This is particularly important because recipients might have firewalls to filter out these type of automated messages or they may end up in SPAM. By copying the link into an email directly from you, you improve the likelihood that it won't get lost in the shuffle.
  • Audit Trail: This feature shows who's done what with the document and how much time they spent doing it. This level of visibility on the client's behavior helps support follow-up sales conversations when a document is not immediately returned.
  • Templates: Allowing multiple users to independently create their own templates for future use and simultaneously giving them access to other templates means that you can have both a centralized and decentralized process for document cover pages. It saves times for everyone and allows you to support staff's preference for communicating with customers.
Anonymous | TrustRadius Reviewer

Cons

Citrix RightSignature

  • Some clients in older age brackets did not like working with electronic documents and software.
  • It was difficult at times to make the initial boxes a uniform size when preparing the document in RightSignature.
  • Sometimes it could be difficult to insert a signature box into a small space on the document.
  • Documents were only saved on the system for a limited amount of time.
Anonymous | TrustRadius Reviewer

PandaDoc

  • When downloading the proposals as a PDF the format can at times be off especially if there are attachments. Not a huge issue, but could definitely be improved.
  • Easier and clearer areas within Pipedrive so we know where to fill in the info for basic details such as name so it will be picked up by PandaDoc. Sometimes it is picked up and other times it isn't.
Kevin Patrick | TrustRadius Reviewer

Likelihood to Renew

Citrix RightSignature

Citrix RightSignature 8.3
Based on 3 answers
As long as I've clients keep coming in, I've got to get my invoices signed hence there is no other but to use this service for better conversion.
Scud Lim | TrustRadius Reviewer

PandaDoc

PandaDoc 8.3
Based on 11 answers
The reason I gave it a rating of 7 is because it's probable, but not for sure. This is because there are a few little things we don't love about pandadoc. Mostly that there is not conditional logic such as: they must either fill this field out OR this one. Also it's a little pricey. But we'll probably stay because it's good enough and a pain to switch to something new
Anonymous | TrustRadius Reviewer

Usability

Citrix RightSignature

Citrix RightSignature 8.1
Based on 3 answers
Some of the clunkiness in the user interface and the processing of documents could be made more seamless. However, once you get over that learning curve, it's straightforward enough. The API for integrating external systems is well documented, and the support crew is great at getting you over the rough spots. There's nothing bad about their system, just a few things I thought could be more elegant.
Michael Sypes | TrustRadius Reviewer

PandaDoc

PandaDoc 8.4
Based on 16 answers
Once you get the hang of it, it's very easy to use. There can be a slightly steep learning curve to get fully in on the system.The new editor v2 has really improved usability and allows us to collaborate on documents simultaneously.Once the templates and library items are set up, a new document, whether it be a sales or HR document, takes very little time to complete.
Carl Thaisen | TrustRadius Reviewer

Reliability and Availability

Citrix RightSignature

No score
No answers yet
No answers on this topic

PandaDoc

PandaDoc 8.8
Based on 3 answers
We haven't had any real issues regarding downtime as of yet.
Anonymous | TrustRadius Reviewer

Performance

Citrix RightSignature

No score
No answers yet
No answers on this topic

PandaDoc

PandaDoc 8.2
Based on 15 answers
As I mentioned earlier - performance is near perfect as I can create, send, adjust my documents. I love the tracking feature as well as I can tell when my documents have been seen and by whom. The only issue I have run into is with saving and formatting - occasionally the file document does not save with the newly assigned name or the content of the document does not stay formatted nicely.
Joanne Jordan | TrustRadius Reviewer

Support Rating

Citrix RightSignature

Citrix RightSignature 5.8
Based on 6 answers
We are Citrix Partners so we would expect better support, but it took a very long time and lots of back and forth and looping in other support people to simply integrate our ShareFile account with RightSignature. Quite surprised it was such a hard thing to do... Maybe retail customers get a better experience?
Alvin Landicho | TrustRadius Reviewer

PandaDoc

PandaDoc 8.1
Based on 18 answers
Recently I could not upload a pdf to a contract - support was very responsive and easy to work with. They got back to me the next day with an apparent fix - however when I opened the document nothing had changed. I then could not respond to the rep who was helping me because it was a "no-reply address", the problem still has not been solved and we had to make alternate arrangements to get this to the client. Never had it happen before and was only with this one contract.
Melissa Veinotte | TrustRadius Reviewer

Implementation Rating

Citrix RightSignature

Citrix RightSignature 9.0
Based on 2 answers
Good documentation for the API. With a little help from RS tech staff, any competent programmer should be able to integrate RightSignature with an existing system in a week or three. That help is easy to get as well
Michael Sypes | TrustRadius Reviewer

PandaDoc

PandaDoc 8.2
Based on 4 answers
good and straight forward
Anonymous | TrustRadius Reviewer

Alternatives Considered

Citrix RightSignature

HelloSign is very clunky, hard to use, and not very user friendly. tracking and reporting is much more difficult and making sure things that were sent in the past, are much harder to bring to the forefront and re-send if it's been a while.
Patricia-Lynn Evans | TrustRadius Reviewer

PandaDoc

PandaDoc is a great alternative to DocuSign and has a handful of better features related to custom documents and blending logos and marketing efforts. I’ve had a few glitches and lag problems with PandaDoc that I’ve never experienced with DocuSign, however I like the look and feel of PandaDoc.
Anonymous | TrustRadius Reviewer

Scalability

Citrix RightSignature

No score
No answers yet
No answers on this topic

PandaDoc

PandaDoc 8.7
Based on 2 answers
It's fully scalable as we have been using it more and more for complex documents and onboarding procedures.
Anonymous | TrustRadius Reviewer

Return on Investment

Citrix RightSignature

  • Allows for high productivity
  • Allows for quick and efficient customer service
  • Gives our customers options rather than being required to sign one way (in-person)
  • Allows us to extend our range of service to our customers as they are not required to be in front of us to conduct business
Paige Allar | TrustRadius Reviewer

PandaDoc

  • It reduced the time invested in the preparation of quotes and proposals.
  • In some cases, the efficiency of creating documents conflicts with the lack of features like a good document editor.
  • The process for tracking proposals sent to customers is more efficient, providing excellent insights to the sales team.
Luis Cuevas | TrustRadius Reviewer

Screenshots

Pricing Details

Citrix RightSignature

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Optional

Citrix RightSignature Editions & Modules

Edition
Standard$12.001
Advanced$60.001
  1. per month
Additional Pricing Details

PandaDoc

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

PandaDoc Editions & Modules

Edition
Free eSignFree
Essentials$192
Business$492
EnterpriseContact sales team
  1. none
  2. per user/per month
  3. none
Additional Pricing Details
PandaDoc offers a free eSign plan and 3 paid packages for eSigning and document automation starting at $19 per month per user. All plans include unlimited documents, eSignatures, and users. Start your evaluation with a free 14-day trial. Talk to our sales team to find the best pricing solution for you and your team.

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