What users are saying about
36 Ratings
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Score 8.3 out of 100
1 Rating
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Score 10 out of 100

Attribute Ratings

  • Scrive eSign is rated higher in 2 areas: Likelihood to Recommend, Support Rating

Likelihood to Recommend

8.1

Citrix RightSignature

81%
16 Ratings
10.0

Scrive eSign

100%
1 Rating

Likelihood to Renew

8.3

Citrix RightSignature

83%
3 Ratings

Scrive eSign

N/A
0 Ratings

Usability

8.1

Citrix RightSignature

81%
3 Ratings

Scrive eSign

N/A
0 Ratings

Support Rating

6.1

Citrix RightSignature

61%
10 Ratings
10.0

Scrive eSign

100%
2 Ratings

Implementation Rating

9.0

Citrix RightSignature

90%
4 Ratings

Scrive eSign

N/A
0 Ratings

Likelihood to Recommend

Citrix

RightSignature is best suited for documents with very few fields to complete, i.e, just providing a signature and maybe a date. It is less suited for a long document such as a lease package of 40 pages or more where the operator must configure several fill fields per page. That gets tedious quickly.
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Scrive

Scrive is really well suited to managing legal documents and contracts. There are many instances where it would work best, including international forms and signatures, such as point-of-sale forms for buying products. It also works for managing large amounts of forms and red tape, especially in larger groups where everyone needs access.
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Pros

Citrix

  • Excellent API for integrating with your own system. Well documented and easy to use.
  • First-rate technical support, and great customer support overall
  • Flexible billing options to meet a variety of needs
  • An overall low cost solution compared to some of the really big names out there
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Scrive

  • Electronic signatures.
  • Verification.
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Cons

Citrix

  • Some clients in older age brackets did not like working with electronic documents and software.
  • It was difficult at times to make the initial boxes a uniform size when preparing the document in RightSignature.
  • Sometimes it could be difficult to insert a signature box into a small space on the document.
  • Documents were only saved on the system for a limited amount of time.
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Scrive

  • Tracking changes.
  • Simpler interface.
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Pricing Details

Citrix RightSignature

Starting Price

$14 per month

Editions & Modules

Citrix RightSignature editions and modules pricing
EditionModules
Standard$12.001
Advanced$60.002

Footnotes

  1. per month
  2. per month

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

Optional

Additional Details

Scrive eSign

Starting Price

$30 per month

Editions & Modules

Scrive eSign editions and modules pricing
EditionModules
One301
Team4502
Company15003

Footnotes

  1. per month
  2. per month
  3. per month

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

Likelihood to Renew

Citrix

As long as I've clients keep coming in, I've got to get my invoices signed hence there is no other but to use this service for better conversion.
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Scrive

No answers on this topic

Usability

Citrix

Some of the clunkiness in the user interface and the processing of documents could be made more seamless. However, once you get over that learning curve, it's straightforward enough. The API for integrating external systems is well documented, and the support crew is great at getting you over the rough spots. There's nothing bad about their system, just a few things I thought could be more elegant.
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Scrive

No answers on this topic

Support Rating

Citrix

We are Citrix Partners so we would expect better support, but it took a very long time and lots of back and forth and looping in other support people to simply integrate our ShareFile account with RightSignature. Quite surprised it was such a hard thing to do... Maybe retail customers get a better experience?
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Scrive

Customer support was incredible, they helped when I had one question about a bug with the archiving function. They got it sorted out, helped me understand what I did wrong, and even released a patch months later to prevent future users from falling into the same trap. I don't think there even was a language barrier, despite Scrive being a Swedish company.
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Implementation Rating

Citrix

Good documentation for the API. With a little help from RS tech staff, any competent programmer should be able to integrate RightSignature with an existing system in a week or three. That help is easy to get as well
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Scrive

No answers on this topic

Alternatives Considered

Citrix

HelloSign is very clunky, hard to use, and not very user friendly. tracking and reporting is much more difficult and making sure things that were sent in the past, are much harder to bring to the forefront and re-send if it's been a while.
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Scrive

Honestly, I don't know of any other products or services that work similarly to Scrive. My only other thought would be to manually track and manage forms through cloud storage, with perhaps Adobe's electronic signature service. However, that can be tricky to set up, and I don't think I even know how to include one on a PDF.
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Return on Investment

Citrix

  • Allows for high productivity
  • Allows for quick and efficient customer service
  • Gives our customers options rather than being required to sign one way (in-person)
  • Allows us to extend our range of service to our customers as they are not required to be in front of us to conduct business
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Scrive

  • Excellent archiving.
  • Digital signatures made data collection easy.
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Screenshots

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