Citrix RightSignature vs. SignNow

RightSignature is best suited for documents with very few fields to complete, i.e, just providing a signature and maybe a date. It is less suited for a long document such as a lease package of 40 pages or more where the operator must configure several fill fields per page. That gets tedious quickly.

SignNow is well suited for any situation where you need to send a document to an individual or group of people for signatures. When sending documents to groups, you can send them to everyone all at once or dictate the signing order, making it easy to customize the signing process to your unique needs.

• Excellent API for integrating with your own system. Well documented and easy to use.
• First-rate technical support, and great customer support overall
• Flexible billing options to meet a variety of needs
• An overall low cost solution compared to some of the really big names out there

• Ease of setting up documents that require eSignatures
• Ability to manage the order in which the document needs to be eSigned
• Tracking the status of who has signed and who hasn't
• Ability to 're-send' invites to team members who might have missed the original invite
• Ability to download the eSigned documents for internal record keeping

• Some clients in older age brackets did not like working with electronic documents and software.
• It was difficult at times to make the initial boxes a uniform size when preparing the document in RightSignature.
• Sometimes it could be difficult to insert a signature box into a small space on the document.
• Documents were only saved on the system for a limited amount of time.

• I was very confused at first between creating a document and creating a template.
• When I try to customize my message on a template I can't edit all the parts I want to on the sending message.
• Many of the users I've sent this don't see this right away. Often it goes into a spam folder.

As long as I've clients keep coming in, I've got to get my invoices signed hence there is no other but to use this service for better conversion.

The features are too limited. The biggest issue though is the flexibility for editing existing forms without having to create a whole new form. The other issues are its payment partner options, lack of automation, and logic flow. We plan to quit this software and use other software in its place.

Some of the clunkiness in the user interface and the processing of documents could be made more seamless. However, once you get over that learning curve, it's straightforward enough. The API for integrating external systems is well documented, and the support crew is great at getting you over the rough spots. There's nothing bad about their system, just a few things I thought could be more elegant.

In terms of core functionality - adding options for signatures, text, dates, check boxes, etc., as well as customising the body of the request, the title of the request, follow-ups / reminders for signature, etc., SignNow is great. It's really easy to navigate and use in this regard. SignNow loses points when it comes to the end-user who needs to sign. There's an option for them to either use the app (which is most prominent in the page that shows when they open the request) or to sign using their browser (which is much smaller). I had my assistant create this step by step guide for our clients, so they can complete the request the way we need them to:https://docs.google.com/presentation/d/1FopYjlykHMFjIAQjgaNLtNIvSCQND_kb86-U9bA5M2A/edit?usp=sharing As far as I'm aware, you can't make it mandatory for them to draw their signature, and there's no option to remove the prompt for them to download the app when signing on their mobile device. I really wish these were options, but they don't take away from the fact it does what it is intended to do, and it does it well.

SignNow is always available when I need it. It seems that most updates occur outside of business hours so I have full functionality when I need it most between the hours of 8am-6pm EST. There has only been I time when I experience application errors when I need to use the system but it did not last long and the issue was resolved within a few hours.

We are Citrix Partners so we would expect better support, but it took a very long time and lots of back and forth and looping in other support people to simply integrate our ShareFile account with RightSignature. Quite surprised it was such a hard thing to do... Maybe retail customers get a better experience?

I only used SignNow support when setting up. I uploaded a bunch of documents in the wrong place and needed assistance in moving them. Unfortunately they were not able to move the documents and I needed to upload into a different place. This is where I feel the system itself could benefit from some flexibility for their customers.

It was nice to be shown the basics of the system and be able to see or understand the specific functions our company would need to use, such as the template creation, document grouping and document group templates. Being taught on how to use these functions, made learning them much easier.

Good documentation for the API. With a little help from RS tech staff, any competent programmer should be able to integrate RightSignature with an existing system in a week or three. That help is easy to get as well

Make sure you know exactly what you need before implementation and be sure to ask how to use the most important functions of the system that you will be using.

We evaluated our decision to utilize Citrix RightSignature vs a few key alternatives. The closest peer we chose between was DocuSign. Ultimately we made the decision to go with Citrix RightSignature for a few key reasons. First, we found it to be a more cost effective solution. Secondly, we found the security protocols and verification to be more suitable to the security we require.

We looked at several different offerings such as HelloSign and DocuSign, but SignNow offered the same basic options for a lot less money. It was easy to implement and very user friendly. We didn't need a lot of bells and whistles which the other guys offered which honestly just complicated things.

• Allows for high productivity
• Allows for quick and efficient customer service
• Gives our customers options rather than being required to sign one way (in-person)
• Allows us to extend our range of service to our customers as they are not required to be in front of us to conduct business

• SignNow is far more economical than any other signature program I have ever seen.
• SignNow performs all the tasks that the more expensive competition does.
• SignNow does not require my clients to set up an account with a user name and password.