What users are saying about
51 Ratings
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Score 8.4 out of 100
2 Ratings
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Score 7 out of 100

Attribute Ratings

  • Citrix RightSignature is rated higher in 2 areas: Likelihood to Recommend, Usability
  • ziplogix Digital Ink is rated higher in 1 area: Support Rating

Likelihood to Recommend

8.3

Citrix RightSignature

83%
24 Ratings
7.0

ziplogix Digital Ink

70%
1 Rating

Likelihood to Renew

8.3

Citrix RightSignature

83%
3 Ratings

ziplogix Digital Ink

N/A
0 Ratings

Usability

8.1

Citrix RightSignature

81%
3 Ratings
8.0

ziplogix Digital Ink

80%
1 Rating

Support Rating

6.1

Citrix RightSignature

61%
10 Ratings
8.0

ziplogix Digital Ink

80%
1 Rating

Implementation Rating

9.0

Citrix RightSignature

90%
4 Ratings

ziplogix Digital Ink

N/A
0 Ratings

Likelihood to Recommend

Citrix

RightSignature is best suited for documents with very few fields to complete, i.e, just providing a signature and maybe a date. It is less suited for a long document such as a lease package of 40 pages or more where the operator must configure several fill fields per page. That gets tedious quickly.
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ziplogix

Because it's built into the ZipForms software it's far easier than having to personally load most signatures if other software is used which isn't integrated automatically.
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Pros

Citrix

  • Excellent API for integrating with your own system. Well documented and easy to use.
  • First-rate technical support, and great customer support overall
  • Flexible billing options to meet a variety of needs
  • An overall low cost solution compared to some of the really big names out there
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ziplogix

  • Fairly easy for the end user to click and sign
  • Signature lines, initials, and dates are often automatically populated
  • The software keep an archive of signed documents
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Cons

Citrix

  • Some clients in older age brackets did not like working with electronic documents and software.
  • It was difficult at times to make the initial boxes a uniform size when preparing the document in RightSignature.
  • Sometimes it could be difficult to insert a signature box into a small space on the document.
  • Documents were only saved on the system for a limited amount of time.
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ziplogix

  • Doesn't always have auto-populated initial, signature, and date boxes
  • Sometimes the software is slow or non-responsive
  • Sometimes clients complain about error messages they get or don't seem to figure out they need to click somewhere to "finish signing"
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Pricing Details

Citrix RightSignature

Starting Price

$14 per month

Editions & Modules

Citrix RightSignature editions and modules pricing
EditionModules
Standard$12.001
Advanced$60.002

Footnotes

  1. per month
  2. per month

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

Optional

Additional Details

ziplogix Digital Ink

Starting Price

$0

Editions & Modules

ziplogix Digital Ink editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Likelihood to Renew

    Citrix

    As long as I've clients keep coming in, I've got to get my invoices signed hence there is no other but to use this service for better conversion.
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    ziplogix

    No answers on this topic

    Usability

    Citrix

    Some of the clunkiness in the user interface and the processing of documents could be made more seamless. However, once you get over that learning curve, it's straightforward enough. The API for integrating external systems is well documented, and the support crew is great at getting you over the rough spots. There's nothing bad about their system, just a few things I thought could be more elegant.
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    ziplogix

    it can do pretty much everything I need - just can be slow and cumbersome at times between pages.
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    Support Rating

    Citrix

    We are Citrix Partners so we would expect better support, but it took a very long time and lots of back and forth and looping in other support people to simply integrate our ShareFile account with RightSignature. Quite surprised it was such a hard thing to do... Maybe retail customers get a better experience?
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    ziplogix

    I've only had to reach out to customer service a couple of times for login issues, but they were helpful.
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    Implementation Rating

    Citrix

    Good documentation for the API. With a little help from RS tech staff, any competent programmer should be able to integrate RightSignature with an existing system in a week or three. That help is easy to get as well
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    ziplogix

    No answers on this topic

    Alternatives Considered

    Citrix

    Citrix RightSignature is fast and reliable. Data can be saved very easily on it and different contracts can be retrieved very easily. I love when I can see when the document has been viewed. this app even provides the device type and IP address of the signer/viewer. The multiple signer option has been a timesaver as well. Also, I can set the order of the signer and it will automatically forward to the next person when it's their turn to sign. overall its different features help me to evaluate better and work in haste.
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    ziplogix

    ZipLogix is a bit slower and more cumbersome of an interface than Adobe Sign, but again, automatic integration is key. Annoying that on Adobe Sign when adding a signature field it doesn't automatically add a date signed field, whereas ZipLogix DIgital Ink 1.0 does, but not 2.0
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    Return on Investment

    Citrix

    • Allows for high productivity
    • Allows for quick and efficient customer service
    • Gives our customers options rather than being required to sign one way (in-person)
    • Allows us to extend our range of service to our customers as they are not required to be in front of us to conduct business
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    ziplogix

    • Biggest advantage is the speed of use since already integrated into ZipForms
    • Free as a part of ZipForms
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