What users are saying about
Top Rated
120 Ratings
Top Rated
120 Ratings
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Score 8.6 out of 100

Likelihood to Recommend

Citrix ShareFile

Citrix ShareFile fills a software niche very well. Off all the competitors, I found ShareFile to be the best fit all around for our needs of being able to synchronize files when needed and also having unlimited access to all files at other times. Since we started using this software it has only gotten better.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

File Sharing & Management

Citrix ShareFile
8.9
Versioning
Citrix ShareFile
8.4
Video files
Citrix ShareFile
9.2
Audio files
Citrix ShareFile
9.1
Document collaboration
Citrix ShareFile
8.3
Access control
Citrix ShareFile
9.3
File search
Citrix ShareFile
8.6
Device sync
Citrix ShareFile
9.1

Cloud Storage Security & Administration

Citrix ShareFile
9.0
User and role management
Citrix ShareFile
9.0
File organization
Citrix ShareFile
9.0
Device management
Citrix ShareFile
9.1

Cloud Storage Platform

Citrix ShareFile
8.6
Performance
Citrix ShareFile
8.8
Reliability
Citrix ShareFile
8.9
Storage Reports
Citrix ShareFile
8.2

Pros

Citrix ShareFile

  • Authenticated electronic document signatures--self-signing, and sending out for signatures. This is a robust feature that also allows for additional information to be added to documents being sent for signatures, such as dates, notes, and items omitted but needed.
  • Encrypted emails through ShareFile, Citrix apps for Outlook, Gmail, and Mac email systems. Encrypted email messages cannot be cut/pasted, nor forwarded without encryption. If only the attachments need to be encrypted, the email message can be unencrypted. Also, two options for securely opening an encrypted email (one with less credentials, one with more).
Anonymous | TrustRadius Reviewer

Cons

Citrix ShareFile

  • One of the downsides that I noticed was that there is no document lockout tool so if multiple users were to access and edit a file at the same time there is potential for version errors.
  • Strong internet coverage is required. Without good internet, accessing files and syncing them to the cloud could be difficult.
  • The price can be a bit high especially for the smaller businesses but you do get the support that is not available for free cloud services like Google Drive.
christian Maxwell | TrustRadius Reviewer

Likelihood to Renew

Citrix ShareFile

Citrix ShareFile 10.0
Based on 4 answers
The cost is fair and the program does what it has promised to do. Customer service is attentive. I'm not aware of any better-sounding file sharing systems out there that would tempt us to discontinue ShareFile.
Anonymous | TrustRadius Reviewer

Usability

Citrix ShareFile

Citrix ShareFile 9.3
Based on 15 answers
I give it a 10 for an overall rating for several reasons.1. Technical Support is one of the best around. I get immediate help and resolution to any issue I have faced.2. The product is simple to use and provides businesses with amazing features to streamline the sharing of large files.3. The product is easy to deploy and manage. As an IT Manager, it is important to have control over your data.
Joe Spradlin | TrustRadius Reviewer

Performance

Citrix ShareFile

Citrix ShareFile 8.9
Based on 13 answers
Easy to use, easy to integrate with Outlook. I only gave it a 9 because I have found that sometimes it does not play nicely with Outlook and can slow it down. But, when that happens (not frequent), I restart Outlook and all is well again
Andrew Simpson | TrustRadius Reviewer

Support

Citrix ShareFile

Citrix ShareFile 9.4
Based on 5 answers
I haven't needed it for awhile, which is a good indication of the product for sure. A year or so ago I was having some trouble with the product and did find it difficult to get assistance from support, but I can't really speak to how that may have changed in the last year. Things have gone smoothly for almost a year now!
Stephanie Majeran | TrustRadius Reviewer

Alternatives Considered

Citrix ShareFile

Dropbox was sufficient, but it required downloading Adobe Acrobat. And I'll tell you this - many people in our organization aren't the best with installing the 'right' software (i.e., they do a Google search, click a link, click the wrong download button and install some other nonsense like a toolbar or what have you) and then it has caused more issues than are needed. ShareFile is plug & play.
Steffany Winkelmann | TrustRadius Reviewer

Return on Investment

Citrix ShareFile

  • ShareFile has allowed us to more efficiently share large files with our clients. If we did not have this system we would have to break down files into multiple attachments, which could affect the quality of the final product, thus affecting client relationships.
  • ShareFile has not negatively effected our ROI by any means. Its price is fair, and we are much better off with it than without it.
Samantha Stender | TrustRadius Reviewer

Pricing Details

Citrix ShareFile

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Citrix ShareFile
8.9

Likelihood to Renew

Citrix ShareFile
10.0

Usability

Citrix ShareFile
9.3

Performance

Citrix ShareFile
8.9

Support

Citrix ShareFile
9.4

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