What users are saying about
136 Ratings
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Score 8.2 out of 100
133 Ratings
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Score 8.8 out of 100

Likelihood to Recommend

Citrix ShareFile

ShareFile works very well for sending encrypted attachments through the Outlook app. The one-click feature makes it intuitive for users. There are two scenarios I can think of where it wouldn't fit as well. If you have a significant user base who does not use the Outlook app ShareFile may be harder to implement as users would have to go to the web portal. Additionally, the Outlook app has an automated feature where it will encrypt files over a certain size. This inconsistency can annoy some users but that will be more of a deployment detail.
Anonymous | TrustRadius Reviewer

Code42 (formerly CrashPlan)

Code42 really works great if you aren't working with extremely large file sizes and are looking for a cloud backup solution. It's straightforward to implement and is very affordable. For smaller offices, backups are completed in a timely manner and are easier to migrate should you ever need to change servers. Support is available via phone or chat, which I like. For companies dealing with larger amounts of data (100s of GB), you may want to consider partnering Code42 with another product that allows data to be backed up locally. This would also allow flexibility in restoring data back onsite at a faster rate rather than waiting for large data files to be restored via the WAN. This is a consideration for any cloud backup solution, not just specific to Code42.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

File Sharing & Management

Citrix ShareFile
8.0
Code42 (formerly CrashPlan)
Versioning
Citrix ShareFile
8.1
Code42 (formerly CrashPlan)
Video files
Citrix ShareFile
7.0
Code42 (formerly CrashPlan)
Audio files
Citrix ShareFile
6.5
Code42 (formerly CrashPlan)
Document collaboration
Citrix ShareFile
7.4
Code42 (formerly CrashPlan)
Access control
Citrix ShareFile
9.4
Code42 (formerly CrashPlan)
File search
Citrix ShareFile
8.6
Code42 (formerly CrashPlan)
Device sync
Citrix ShareFile
8.8
Code42 (formerly CrashPlan)

Cloud Storage Security & Administration

Citrix ShareFile
8.9
Code42 (formerly CrashPlan)
User and role management
Citrix ShareFile
9.0
Code42 (formerly CrashPlan)
File organization
Citrix ShareFile
8.9
Code42 (formerly CrashPlan)
Device management
Citrix ShareFile
8.8
Code42 (formerly CrashPlan)

Cloud Storage Platform

Citrix ShareFile
8.4
Code42 (formerly CrashPlan)
Performance
Citrix ShareFile
8.4
Code42 (formerly CrashPlan)
Reliability
Citrix ShareFile
8.7
Code42 (formerly CrashPlan)
Storage Reports
Citrix ShareFile
8.2
Code42 (formerly CrashPlan)

Pros

Citrix ShareFile

  • Authenticated electronic document signatures--self-signing, and sending out for signatures. This is a robust feature that also allows for additional information to be added to documents being sent for signatures, such as dates, notes, and items omitted but needed.
  • Encrypted emails through ShareFile, Citrix apps for Outlook, Gmail, and Mac email systems. Encrypted email messages cannot be cut/pasted, nor forwarded without encryption. If only the attachments need to be encrypted, the email message can be unencrypted. Also, two options for securely opening an encrypted email (one with less credentials, one with more).
Anonymous | TrustRadius Reviewer

Code42 (formerly CrashPlan)

  • Code42 is the most affordable backup system offering unlimited storage that I could find. I came from SOS Online Backup, which I ultimately decided to drop after my monthly rate for their unlimited plan increased by 20x.
  • With Code42's unlimited storage option, I don't have to worry about the fact that my backups are significant in space. As a photographer with thousands of images at stake, I need to run large backups often.
  • Code42 runs continuously and silently in the background of my desktop computer. It is truly "set and go", so I don't have to think about it when I'm away. It runs until the designated drive has been fully backed up to my cloud storage. It will then automatically email me once the backup is complete (or, it will email me if it encounters any errors).
  • Customer service is above par. Anytime I need help, a chat agent is available (chat is my communication preference), they are always friendly, and go above and beyond to resolve my needs.
Liz Wade | TrustRadius Reviewer

Cons

Citrix ShareFile

  • Software can close or quit all on its own sometimes.
  • The password reset can be a pain with all the "choose a picture" steps to prove you are not a robot.
  • I sometimes see issues with synchronizing long file paths and special characters.
Anonymous | TrustRadius Reviewer

Code42 (formerly CrashPlan)

  • The Code42 program installed on your computer is Java-based vs. a native application. While this makes development for Code42 easier, there are a lot of drawbacks to Java programs including more resources usage, less stability, and overall more clunky interface.
  • While this was also in the Pros category - Code42 is an extremely powerful and flexible program, which adds a great deal of complexity. Setting up Code42 isn't always a simple procedure, and depending on the complexity of your backup set, can take a while to tinker around with the settings to get everything to work properly.
  • The Code42 desktop program consists of a Java program front end, as well as a backend service - there are times when the backend service will crash, and the front end Java program will refuse to load. Typically, restarting the service or restarting the computer will resolve the issue, but sometimes more in-depth troubleshooting is required.
  • Perhaps one of the biggest downsides to Code42 is its price - at $10/month/computer Code42 is more than double the price of some existing backup services such as Backblaze (priced at $50/year/computer). To add salt to the wound, about a year and a half ago, Code42 (Crashplan at the time) discontinued their consumer options - which were very reasonably priced at $60/year for a single computer or a family plan priced at $150/year for up to 10 computers. When these options were discontinued, the cost of backing up with Code42 was effectively doubled for the same feature set.
  • Along with the previous example, before Crashplan became Code42, Crashplan had the option to back up to a remote machine on a different network with a free Crashplan account. This option was eliminated when the consumer line of services were discontinued.
  • While the backup service provided by Code42 are still first in class, the above two controversial changes have broken some trust between Code42 and its clients.
Aaron Pinsker | TrustRadius Reviewer

Likelihood to Renew

Citrix ShareFile

Citrix ShareFile 10.0
Based on 4 answers
The cost is fair and the program does what it has promised to do. Customer service is attentive. I'm not aware of any better-sounding file sharing systems out there that would tempt us to discontinue ShareFile.
Anonymous | TrustRadius Reviewer

Code42 (formerly CrashPlan)

Code42 (formerly CrashPlan) 9.9
Based on 2 answers
No other product works as well.
Clifford Goeke | TrustRadius Reviewer

Usability

Citrix ShareFile

Citrix ShareFile 8.7
Based on 15 answers
ShareFile is so easy to use I was able to download all of my projects files and have them set up to sync before my supervisor could even come over to explain the process to me. It is a neatly organized and intuitive software that allows even the less tech-savvy to become power users.
christian Maxwell | TrustRadius Reviewer

Code42 (formerly CrashPlan)

Code42 (formerly CrashPlan) 9.8
Based on 3 answers
Overall, it is simple to use, lightweight, and effective.
Anonymous | TrustRadius Reviewer

Performance

Citrix ShareFile

Citrix ShareFile 9.0
Based on 26 answers
Easy to use, easy to integrate with Outlook. I only gave it a 9 because I have found that sometimes it does not play nicely with Outlook and can slow it down. But, when that happens (not frequent), I restart Outlook and all is well again
Andrew Simpson | TrustRadius Reviewer

Code42 (formerly CrashPlan)

No score
No answers yet
No answers on this topic

Support Rating

Citrix ShareFile

Citrix ShareFile 8.9
Based on 16 answers
We find that tickets circle around Level 1 techs and response time is slow as Australia is not in a great time zone compared to their support team. When escalated to Level 2 and 3, sometimes issues get resolved but we find many times that our environment is blamed and they do not always take responsibility of their platform. We have also sometimes had to escalate issues to our local technical and sales reps to see any progress on tickets.
Alvin Landicho | TrustRadius Reviewer

Code42 (formerly CrashPlan)

Code42 (formerly CrashPlan) 7.2
Based on 9 answers
The good news is that we have not had a need for very much support at all from CrashPlan Pro; however, their support model while adequate does not set them apart from other vendors. CrashPlan Pro has sufficient and adequate support but is not always the easiest to use or find what you are looking for.
David White | TrustRadius Reviewer

Implementation Rating

Citrix ShareFile

No score
No answers yet
No answers on this topic

Code42 (formerly CrashPlan)

Code42 (formerly CrashPlan) 9.7
Based on 2 answers
Very easy to follow the install guide.
Michael Stepetic | TrustRadius Reviewer

Alternatives Considered

Citrix ShareFile

Dropbox was sufficient, but it required downloading Adobe Acrobat. And I'll tell you this - many people in our organization aren't the best with installing the 'right' software (i.e., they do a Google search, click a link, click the wrong download button and install some other nonsense like a toolbar or what have you) and then it has caused more issues than are needed. ShareFile is plug & play.
Steffany Winkelmann | TrustRadius Reviewer

Code42 (formerly CrashPlan)

OneDrive is not a good backup solution for endpoints. It is for storing a few files and sharing those files but not for business backup. Druva is a very good product that we never had any problems with and I'm not exactly sure why we switched from it. Code42 has some extra features but they also cost quite a bit to use. There are a lot of competitors in this space and whichever one you select, you should negotiate a good price per user for it. I think that for the price Code42 is average to slightly below average in value.
Kenneth Hess | TrustRadius Reviewer

Return on Investment

Citrix ShareFile

  • POSITIVE IMPACT: Considering the process we were using prior to ShareFile (FTP and WinZip), our ROI was almost immediate. ShareFile took the complexity out of the process and gave us control and audits over our file collaboration functions.
  • POSITIVE IMPACT: We all know that a happy user is soo much better than an unhappy one. I have approximately 20 users at this time and they have provided nothing but POSITIVE remarks about how simple and fast it is to use.
  • POSITIVE IMPACT: Centralized management as an IT Manager is paramount. ShareFile is easy to manage and deploy to end users. I would say it's as close to effortless as it can possibly be.
Joe Spradlin | TrustRadius Reviewer

Code42 (formerly CrashPlan)

  • Our company has a mostly mobile workforce. We had struggled with a way to have everyone's files backed up. A local backup solution wasn't going to cut it, especially for those that never use VPN, and would be a huge administrative burden. Adding a cloud backup solution, with unlimited storage space for every user was a perfect choice.
  • A per a user backup solution it has also aided the helpdesk team with the replacement of computers. It saves a ton of time to be able to image a new computer, start a CrashPlan restore and just give the computer to the user, knowing all their files will be there.
  • We've taken advantage of CrashPlan to recover from a ransomware attack, with zero loss of files. We would have at least lost the affected users' files without a local backup, and restoration of the network share files would have taken a great amount of time if we had to do it via tape.
Alan Richtmyer | TrustRadius Reviewer

Pricing Details

Citrix ShareFile

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Citrix ShareFile Editions & Modules

Edition
Standard$55 ($50)1
Advanced$85 ($77)1
Premium$135 ($122)1
Virtual Data Room$375 ($338)1
  1. per month (billed annually)
Additional Pricing Details

Code42 (formerly CrashPlan)

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Code42 (formerly CrashPlan) Editions & Modules

Edition
Free 30 Day TrialFree
Standard$62
Premium$92
EnterpriseContact sales team
  1. per user/per month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Citrix ShareFile
8.4
Code42 (formerly CrashPlan)
8.7

Likelihood to Renew

Citrix ShareFile
10.0
Code42 (formerly CrashPlan)
9.9

Usability

Citrix ShareFile
8.7
Code42 (formerly CrashPlan)
9.8

Performance

Citrix ShareFile
9.0
Code42 (formerly CrashPlan)

Support Rating

Citrix ShareFile
8.9
Code42 (formerly CrashPlan)
7.2

Implementation Rating

Citrix ShareFile
Code42 (formerly CrashPlan)
9.7

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