What users are saying about
136 Ratings
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Score 8.2 out of 100
23 Ratings
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Score 9.7 out of 100

Likelihood to Recommend

Citrix ShareFile

ShareFile works very well for sending encrypted attachments through the Outlook app. The one-click feature makes it intuitive for users. There are two scenarios I can think of where it wouldn't fit as well. If you have a significant user base who does not use the Outlook app ShareFile may be harder to implement as users would have to go to the web portal. Additionally, the Outlook app has an automated feature where it will encrypt files over a certain size. This inconsistency can annoy some users but that will be more of a deployment detail.
Anonymous | TrustRadius Reviewer

DocSend, from Dropbox

DocSend works really great if you want to send out a doc to a prospect and want to track when they open it and what content they view. The reporting on this works really well and I've been happy with this functionality. Where it falls short is when you're trying to use it for a live demo utilizing the join.me integration. There are a lot of issues when you try to switch your screen and it only works 2/3s the time. I'd prefer an all-in-one solution instead of this Frankenstein model.
Lindsey Stevens | TrustRadius Reviewer

Feature Rating Comparison

File Sharing & Management

Citrix ShareFile
8.0
DocSend, from Dropbox
Versioning
Citrix ShareFile
8.1
DocSend, from Dropbox
Video files
Citrix ShareFile
7.0
DocSend, from Dropbox
Audio files
Citrix ShareFile
6.4
DocSend, from Dropbox
Document collaboration
Citrix ShareFile
7.4
DocSend, from Dropbox
Access control
Citrix ShareFile
9.4
DocSend, from Dropbox
File search
Citrix ShareFile
8.6
DocSend, from Dropbox
Device sync
Citrix ShareFile
8.8
DocSend, from Dropbox

Cloud Storage Security & Administration

Citrix ShareFile
8.9
DocSend, from Dropbox
User and role management
Citrix ShareFile
9.0
DocSend, from Dropbox
File organization
Citrix ShareFile
8.9
DocSend, from Dropbox
Device management
Citrix ShareFile
8.8
DocSend, from Dropbox

Cloud Storage Platform

Citrix ShareFile
8.4
DocSend, from Dropbox
Performance
Citrix ShareFile
8.4
DocSend, from Dropbox
Reliability
Citrix ShareFile
8.7
DocSend, from Dropbox
Storage Reports
Citrix ShareFile
8.2
DocSend, from Dropbox

Pros

Citrix ShareFile

  • Authenticated electronic document signatures--self-signing, and sending out for signatures. This is a robust feature that also allows for additional information to be added to documents being sent for signatures, such as dates, notes, and items omitted but needed.
  • Encrypted emails through ShareFile, Citrix apps for Outlook, Gmail, and Mac email systems. Encrypted email messages cannot be cut/pasted, nor forwarded without encryption. If only the attachments need to be encrypted, the email message can be unencrypted. Also, two options for securely opening an encrypted email (one with less credentials, one with more).
Anonymous | TrustRadius Reviewer

DocSend, from Dropbox

  • It has an amazing statistics dashboard - making it easy to analyze your documents and come up with game plans tailored to each client/project
  • You can turn off deprecated links ensuring clients only have access to up to date information
  • If an employee leaves your company or you can easily manage account access from one central place
Anonymous | TrustRadius Reviewer

Cons

Citrix ShareFile

  • Software can close or quit all on its own sometimes.
  • The password reset can be a pain with all the "choose a picture" steps to prove you are not a robot.
  • I sometimes see issues with synchronizing long file paths and special characters.
Anonymous | TrustRadius Reviewer

DocSend, from Dropbox

  • DocSend has a newer feature called Spaces, it lets you place multiple files into a single "deal room". Unfortunately for us, we need it to support nested file structures for larger content sets. Their support team says this is on the way.
  • I'd like to be able to change the icons for links add to Space, currently, they're a default icon.
  • Navigating the UI is just a bit laborious, it feels like it should be easier to get to link creation since that is what you're doing 90% of the time you go to the site.
Ben Lachman | TrustRadius Reviewer

Likelihood to Renew

Citrix ShareFile

Citrix ShareFile 10.0
Based on 4 answers
The cost is fair and the program does what it has promised to do. Customer service is attentive. I'm not aware of any better-sounding file sharing systems out there that would tempt us to discontinue ShareFile.
Anonymous | TrustRadius Reviewer

DocSend, from Dropbox

No score
No answers yet
No answers on this topic

Usability

Citrix ShareFile

Citrix ShareFile 8.7
Based on 15 answers
ShareFile is so easy to use I was able to download all of my projects files and have them set up to sync before my supervisor could even come over to explain the process to me. It is a neatly organized and intuitive software that allows even the less tech-savvy to become power users.
christian Maxwell | TrustRadius Reviewer

DocSend, from Dropbox

No score
No answers yet
No answers on this topic

Performance

Citrix ShareFile

Citrix ShareFile 9.0
Based on 26 answers
Easy to use, easy to integrate with Outlook. I only gave it a 9 because I have found that sometimes it does not play nicely with Outlook and can slow it down. But, when that happens (not frequent), I restart Outlook and all is well again
Andrew Simpson | TrustRadius Reviewer

DocSend, from Dropbox

No score
No answers yet
No answers on this topic

Support Rating

Citrix ShareFile

Citrix ShareFile 8.9
Based on 16 answers
We find that tickets circle around Level 1 techs and response time is slow as Australia is not in a great time zone compared to their support team. When escalated to Level 2 and 3, sometimes issues get resolved but we find many times that our environment is blamed and they do not always take responsibility of their platform. We have also sometimes had to escalate issues to our local technical and sales reps to see any progress on tickets.
Alvin Landicho | TrustRadius Reviewer

DocSend, from Dropbox

DocSend, from Dropbox 8.0
Based on 2 answers
I haven’t used the support as our internal teams do a great job of fixing and supporting our DocSend use.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Citrix ShareFile

Dropbox was sufficient, but it required downloading Adobe Acrobat. And I'll tell you this - many people in our organization aren't the best with installing the 'right' software (i.e., they do a Google search, click a link, click the wrong download button and install some other nonsense like a toolbar or what have you) and then it has caused more issues than are needed. ShareFile is plug & play.
Steffany Winkelmann | TrustRadius Reviewer

DocSend, from Dropbox

We have chosen DocSend because it has some features that others doesn't have, such as security features monitoring files you have uploaded in it. In addition, you can securely disable the online PDF if you want people to input a password or require an email address before someone could view the file.
Jay-ar Angkad | TrustRadius Reviewer

Return on Investment

Citrix ShareFile

  • POSITIVE IMPACT: Considering the process we were using prior to ShareFile (FTP and WinZip), our ROI was almost immediate. ShareFile took the complexity out of the process and gave us control and audits over our file collaboration functions.
  • POSITIVE IMPACT: We all know that a happy user is soo much better than an unhappy one. I have approximately 20 users at this time and they have provided nothing but POSITIVE remarks about how simple and fast it is to use.
  • POSITIVE IMPACT: Centralized management as an IT Manager is paramount. ShareFile is easy to manage and deploy to end users. I would say it's as close to effortless as it can possibly be.
Joe Spradlin | TrustRadius Reviewer

DocSend, from Dropbox

  • As a sales person I think having some way to share documents with prospects and track their viewing activity is critical. DocSend has met my needs in this regard.
  • DocSend is not an all-in-one demo tool. They lack the audio conferencing and screen share capabilities so they must rely on their partner join.me to provide this. This integration does not work well and has caused a lot of pain on demo calls. For this reason we will be switching back to ClearSlide when our contract is up with DocSend because while it's more expensive than DocSend, it actually works as an all-in-one solution.
  • DocSend has helped me identify when my deck is being passed around an organization and being opened up all over the world.
Lindsey Stevens | TrustRadius Reviewer

Screenshots

Citrix ShareFile

DocSend, from Dropbox

Pricing Details

Citrix ShareFile

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Citrix ShareFile Editions & Modules

Edition
Standard$55 ($50)1
Advanced$85 ($77)1
Premium$135 ($122)1
Virtual Data Room$375 ($338)1
  1. per month (billed annually)
Additional Pricing Details

DocSend, from Dropbox

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

DocSend, from Dropbox Editions & Modules

Edition
Personal$101
Standard$451
Advanced$1502
EnterpriseContact sales team
  1. per user/per month
  2. per month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Citrix ShareFile
8.4
DocSend, from Dropbox
9.9

Likelihood to Renew

Citrix ShareFile
10.0
DocSend, from Dropbox

Usability

Citrix ShareFile
8.7
DocSend, from Dropbox

Performance

Citrix ShareFile
9.0
DocSend, from Dropbox

Support Rating

Citrix ShareFile
8.9
DocSend, from Dropbox
8.0

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