What users are saying about
126 Ratings
12 Ratings
126 Ratings
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Score 8.2 out of 100
12 Ratings
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Score 7.6 out of 100

Likelihood to Recommend

Citrix ShareFile

ShareFile works very well for sending encrypted attachments through the Outlook app. The one-click feature makes it intuitive for users. There are two scenarios I can think of where it wouldn't fit as well. If you have a significant user base who does not use the Outlook app ShareFile may be harder to implement as users would have to go to the web portal. Additionally, the Outlook app has an automated feature where it will encrypt files over a certain size. This inconsistency can annoy some users but that will be more of a deployment detail.
Anonymous | TrustRadius Reviewer

eFileCabinet

eFilecabinet is the best bang for the buck Digital Document Storage Solution that will replace your Physical File Cabinets in your office and lead you down the paperless digital path. With this price point comes some hiccups and speed bumps that you need to be aware of (broken software due to updates from time to time, missing features, confusing interface due to multiple ways to access your data, etc), but once you find work arounds to these items, you will see how powerful efilecabinet is.
Ricky Jordan | TrustRadius Reviewer

Feature Rating Comparison

File Sharing & Management

Citrix ShareFile
8.1
eFileCabinet
Versioning
Citrix ShareFile
8.1
eFileCabinet
Video files
Citrix ShareFile
7.2
eFileCabinet
Audio files
Citrix ShareFile
6.8
eFileCabinet
Document collaboration
Citrix ShareFile
7.5
eFileCabinet
Access control
Citrix ShareFile
9.4
eFileCabinet
File search
Citrix ShareFile
8.6
eFileCabinet
Device sync
Citrix ShareFile
8.8
eFileCabinet

Cloud Storage Security & Administration

Citrix ShareFile
8.9
eFileCabinet
User and role management
Citrix ShareFile
9.0
eFileCabinet
File organization
Citrix ShareFile
9.0
eFileCabinet
Device management
Citrix ShareFile
8.9
eFileCabinet

Cloud Storage Platform

Citrix ShareFile
8.4
eFileCabinet
Performance
Citrix ShareFile
8.4
eFileCabinet
Reliability
Citrix ShareFile
8.7
eFileCabinet
Storage Reports
Citrix ShareFile
8.2
eFileCabinet

Pros

Citrix ShareFile

  • Authenticated electronic document signatures--self-signing, and sending out for signatures. This is a robust feature that also allows for additional information to be added to documents being sent for signatures, such as dates, notes, and items omitted but needed.
  • Encrypted emails through ShareFile, Citrix apps for Outlook, Gmail, and Mac email systems. Encrypted email messages cannot be cut/pasted, nor forwarded without encryption. If only the attachments need to be encrypted, the email message can be unencrypted. Also, two options for securely opening an encrypted email (one with less credentials, one with more).
Anonymous | TrustRadius Reviewer

eFileCabinet

  • eSignature integration has been a game changer four our organization. The simplification of obtaining client signature on necessary documents through this system has virtually eliminated our need for physically mailing documents to clients.
  • With our documents hosted by eFileCabinet, our team has increased capability to work from home/while on the road without needing to take along physically paperwork.
  • The search function that allows for on-page searching has been extremely useful when we're looking for older documents that we can't quite recall the title of.
Anonymous | TrustRadius Reviewer

Cons

Citrix ShareFile

  • Software can close or quit all on its own sometimes.
  • The password reset can be a pain with all the "choose a picture" steps to prove you are not a robot.
  • I sometimes see issues with synchronizing long file paths and special characters.
Anonymous | TrustRadius Reviewer

eFileCabinet

  • It's only as good as your system for filing. We file by job number and client, without that it would be unusable, figure that out when you implement.
  • Sometimes it's slow to load.
Ann M. Frank | TrustRadius Reviewer

Likelihood to Renew

Citrix ShareFile

Citrix ShareFile 10.0
Based on 4 answers
The cost is fair and the program does what it has promised to do. Customer service is attentive. I'm not aware of any better-sounding file sharing systems out there that would tempt us to discontinue ShareFile.
Anonymous | TrustRadius Reviewer

eFileCabinet

eFileCabinet 10.0
Based on 1 answer
We do not have any issues with eFile Cabinet. It has become just part of our daily life - finish files and projects and save all the documentation here. Need to research? Find it in eFile. I personally cannot imagine my job without it.
Ann M. Frank | TrustRadius Reviewer

Usability

Citrix ShareFile

Citrix ShareFile 8.9
Based on 15 answers
ShareFile is so easy to use I was able to download all of my projects files and have them set up to sync before my supervisor could even come over to explain the process to me. It is a neatly organized and intuitive software that allows even the less tech-savvy to become power users.
christian Maxwell | TrustRadius Reviewer

eFileCabinet

eFileCabinet 9.2
Based on 2 answers
eFileCabinet gets the job done and is fairly easy to use once you find a few workarounds and understand how the software works. Using the browser interface next to the desktop sidekick app is needed when it should all be included in a single app. Users always wonder "why do I have to open both the browser and the sidekick interfaces to do a simple task". Basically one does what the other doesn't do and Sidekick is needing to be open regardless for the printer/scanner upload functions, but is limited on what you can do compared to the browser interface. The mac Sidekick is still in beta and makes me wonder how much longer it will be supported or updated...
Ricky Jordan | TrustRadius Reviewer

Performance

Citrix ShareFile

Citrix ShareFile 9.0
Based on 26 answers
Easy to use, easy to integrate with Outlook. I only gave it a 9 because I have found that sometimes it does not play nicely with Outlook and can slow it down. But, when that happens (not frequent), I restart Outlook and all is well again
Andrew Simpson | TrustRadius Reviewer

eFileCabinet

eFileCabinet 8.0
Based on 1 answer
The software loads very quickly, their servers are great. The software can be a tad buggy or quirky at times but it gets the job done which is why it's an 8 out of 10 rating. Their desktop printer and scanner software could use an update so that windows updates don't break it from time to time too.
Ricky Jordan | TrustRadius Reviewer

Support Rating

Citrix ShareFile

Citrix ShareFile 9.0
Based on 16 answers
We find that tickets circle around Level 1 techs and response time is slow as Australia is not in a great time zone compared to their support team. When escalated to Level 2 and 3, sometimes issues get resolved but we find many times that our environment is blamed and they do not always take responsibility of their platform. We have also sometimes had to escalate issues to our local technical and sales reps to see any progress on tickets.
Alvin Landicho | TrustRadius Reviewer

eFileCabinet

eFileCabinet 10.0
Based on 2 answers
It makes workflow so much easier, including the ability to save in the cloud makes it accessible from anywhere. I save very little on our server now which means this also makes filing more secure. I literally save and research via the platform several times a day.
Ann M. Frank | TrustRadius Reviewer

Implementation Rating

Citrix ShareFile

No score
No answers yet
No answers on this topic

eFileCabinet

eFileCabinet 9.0
Based on 2 answers
I don't know as it happened before I started working here
Ann M. Frank | TrustRadius Reviewer

Alternatives Considered

Citrix ShareFile

Dropbox was sufficient, but it required downloading Adobe Acrobat. And I'll tell you this - many people in our organization aren't the best with installing the 'right' software (i.e., they do a Google search, click a link, click the wrong download button and install some other nonsense like a toolbar or what have you) and then it has caused more issues than are needed. ShareFile is plug & play.
Steffany Winkelmann | TrustRadius Reviewer

eFileCabinet

We find eFileCabinet to be more secure than the alternative products we were using at the time, around 5 years ago. The system is far more robust and better suited the large number of files we needed to store, plus the amount of security and restrictions we needed to be able to provide for our clients
Ranae Hager | TrustRadius Reviewer

Return on Investment

Citrix ShareFile

  • POSITIVE IMPACT: Considering the process we were using prior to ShareFile (FTP and WinZip), our ROI was almost immediate. ShareFile took the complexity out of the process and gave us control and audits over our file collaboration functions.
  • POSITIVE IMPACT: We all know that a happy user is soo much better than an unhappy one. I have approximately 20 users at this time and they have provided nothing but POSITIVE remarks about how simple and fast it is to use.
  • POSITIVE IMPACT: Centralized management as an IT Manager is paramount. ShareFile is easy to manage and deploy to end users. I would say it's as close to effortless as it can possibly be.
Joe Spradlin | TrustRadius Reviewer

eFileCabinet

  • Pricing is budget friendly.
  • Pay only for the number of users you need. I needed 2, so I pay for 2. Other DMS programs come with up to 5 users and charge accordingly. This gives me the flexibility to grow my business at my rate - not someone else's.
David J. Reali, CPA | TrustRadius Reviewer

Screenshots

Pricing Details

Citrix ShareFile

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Citrix ShareFile Editions & Modules

Edition
Standard$55 ($50)1
Advanced$85 ($77)1
Premium$135 ($122)1
Virtual Data Room$375 ($338)1
  1. per month (billed annually)
Additional Pricing Details

eFileCabinet

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$50*

* per user

eFileCabinet Editions & Modules

On-premise Edition
eFileCabinet On-Premise Performance Package$501
eFileCabinet On-Premise Professional Package$651
eFileCabinet On-Premise Enterprise PackageCall for pricing1
  1. per user
SaaS Edition
eFileCabinet Online Professional Package$651
eFileCabinet Online Performance Package$501
eFileCabinet Online Enterprise PackageCall for pricing1
  1. per user
Additional Pricing Details
One time implementation fee starts at $500 up to 3 users, $100 each additional user

Rating Summary

Likelihood to Recommend

Citrix ShareFile
8.5
eFileCabinet
8.1

Likelihood to Renew

Citrix ShareFile
10.0
eFileCabinet
10.0

Usability

Citrix ShareFile
8.9
eFileCabinet
9.2

Performance

Citrix ShareFile
9.0
eFileCabinet
8.0

Support Rating

Citrix ShareFile
9.0
eFileCabinet
10.0

Implementation Rating

Citrix ShareFile
eFileCabinet
9.0

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