What users are saying about
136 Ratings
2 Ratings
136 Ratings
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Score 8.2 out of 100
2 Ratings
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Score 8.4 out of 100

Likelihood to Recommend

Citrix ShareFile

ShareFile works very well for sending encrypted attachments through the Outlook app. The one-click feature makes it intuitive for users. There are two scenarios I can think of where it wouldn't fit as well. If you have a significant user base who does not use the Outlook app ShareFile may be harder to implement as users would have to go to the web portal. Additionally, the Outlook app has an automated feature where it will encrypt files over a certain size. This inconsistency can annoy some users but that will be more of a deployment detail.
Anonymous | TrustRadius Reviewer

Filecamp

Filecamp lets you share assets with your team or external stakeholders. I was the admin (in my previous position) for a Filecamp install for +300 users. The assets can be available to all or you can share them with granular permissions. You can store images, videos, documents and other types of files.There's nothing I actually dislike... perhaps I'd like better reporting tools. But it's no biggie.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

File Sharing & Management

Citrix ShareFile
8.0
Filecamp
Versioning
Citrix ShareFile
8.1
Filecamp
Video files
Citrix ShareFile
7.0
Filecamp
Audio files
Citrix ShareFile
6.5
Filecamp
Document collaboration
Citrix ShareFile
7.4
Filecamp
Access control
Citrix ShareFile
9.4
Filecamp
File search
Citrix ShareFile
8.6
Filecamp
Device sync
Citrix ShareFile
8.8
Filecamp

Cloud Storage Security & Administration

Citrix ShareFile
8.9
Filecamp
User and role management
Citrix ShareFile
9.0
Filecamp
File organization
Citrix ShareFile
8.9
Filecamp
Device management
Citrix ShareFile
8.8
Filecamp

Cloud Storage Platform

Citrix ShareFile
8.4
Filecamp
Performance
Citrix ShareFile
8.4
Filecamp
Reliability
Citrix ShareFile
8.7
Filecamp
Storage Reports
Citrix ShareFile
8.2
Filecamp

Pros

Citrix ShareFile

  • Authenticated electronic document signatures--self-signing, and sending out for signatures. This is a robust feature that also allows for additional information to be added to documents being sent for signatures, such as dates, notes, and items omitted but needed.
  • Encrypted emails through ShareFile, Citrix apps for Outlook, Gmail, and Mac email systems. Encrypted email messages cannot be cut/pasted, nor forwarded without encryption. If only the attachments need to be encrypted, the email message can be unencrypted. Also, two options for securely opening an encrypted email (one with less credentials, one with more).
Anonymous | TrustRadius Reviewer

Filecamp

  • Very fast and helpful tech support.
  • Easy-to-use interface.
  • Advanced features.
Anonymous | TrustRadius Reviewer

Cons

Citrix ShareFile

  • Software can close or quit all on its own sometimes.
  • The password reset can be a pain with all the "choose a picture" steps to prove you are not a robot.
  • I sometimes see issues with synchronizing long file paths and special characters.
Anonymous | TrustRadius Reviewer

Filecamp

  • We are missing an InDesign plugin.
  • Would be nice if you could give access to a folder but not to a subfolder or even a specific file within it. No other platform does this properly so this would really set Filecamp apart in my opinion.
  • Custom thumbnails too complicated to create.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Citrix ShareFile

Citrix ShareFile 10.0
Based on 4 answers
The cost is fair and the program does what it has promised to do. Customer service is attentive. I'm not aware of any better-sounding file sharing systems out there that would tempt us to discontinue ShareFile.
Anonymous | TrustRadius Reviewer

Filecamp

No score
No answers yet
No answers on this topic

Usability

Citrix ShareFile

Citrix ShareFile 8.7
Based on 15 answers
ShareFile is so easy to use I was able to download all of my projects files and have them set up to sync before my supervisor could even come over to explain the process to me. It is a neatly organized and intuitive software that allows even the less tech-savvy to become power users.
christian Maxwell | TrustRadius Reviewer

Filecamp

No score
No answers yet
No answers on this topic

Performance

Citrix ShareFile

Citrix ShareFile 9.0
Based on 26 answers
Easy to use, easy to integrate with Outlook. I only gave it a 9 because I have found that sometimes it does not play nicely with Outlook and can slow it down. But, when that happens (not frequent), I restart Outlook and all is well again
Andrew Simpson | TrustRadius Reviewer

Filecamp

No score
No answers yet
No answers on this topic

Support Rating

Citrix ShareFile

Citrix ShareFile 8.9
Based on 16 answers
We find that tickets circle around Level 1 techs and response time is slow as Australia is not in a great time zone compared to their support team. When escalated to Level 2 and 3, sometimes issues get resolved but we find many times that our environment is blamed and they do not always take responsibility of their platform. We have also sometimes had to escalate issues to our local technical and sales reps to see any progress on tickets.
Alvin Landicho | TrustRadius Reviewer

Filecamp

Filecamp 9.1
Based on 3 answers
Extremely fast and helpful support. Our problems get solved in a matter of minutes
Anonymous | TrustRadius Reviewer

Alternatives Considered

Citrix ShareFile

Dropbox was sufficient, but it required downloading Adobe Acrobat. And I'll tell you this - many people in our organization aren't the best with installing the 'right' software (i.e., they do a Google search, click a link, click the wrong download button and install some other nonsense like a toolbar or what have you) and then it has caused more issues than are needed. ShareFile is plug & play.
Steffany Winkelmann | TrustRadius Reviewer

Filecamp

Unlimited users and ease of use! I like that Filecamp is our one-stop-shop for all our digital assets. It's so easy that we never have to explain our users or clients how it works. We're OS X users and everything seems really familiar which helps.Everyone who has interacted with it (team members, clients, and external press contacts) have been very happy with their experience.
Anonymous | TrustRadius Reviewer

Return on Investment

Citrix ShareFile

  • POSITIVE IMPACT: Considering the process we were using prior to ShareFile (FTP and WinZip), our ROI was almost immediate. ShareFile took the complexity out of the process and gave us control and audits over our file collaboration functions.
  • POSITIVE IMPACT: We all know that a happy user is soo much better than an unhappy one. I have approximately 20 users at this time and they have provided nothing but POSITIVE remarks about how simple and fast it is to use.
  • POSITIVE IMPACT: Centralized management as an IT Manager is paramount. ShareFile is easy to manage and deploy to end users. I would say it's as close to effortless as it can possibly be.
Joe Spradlin | TrustRadius Reviewer

Filecamp

  • Filecamp helped us manage our assets easily and cost-effectively.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Citrix ShareFile

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Citrix ShareFile Editions & Modules

Edition
Standard$55 ($50)1
Advanced$85 ($77)1
Premium$135 ($122)1
Virtual Data Room$375 ($338)1
  1. per month (billed annually)
Additional Pricing Details

Filecamp

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Filecamp Editions & Modules

Edition
Basic$291
Advanced$581
Professional$891
  1. per month
Additional Pricing Details
We offer 3 plans to meet your needs and budget. All plans comes with unlimited users and free bandwidth. Don’t worry, you can upgrade, downgrade, or add storage to your account at any time. No startup fees or other hidden fees!

Rating Summary

Likelihood to Recommend

Citrix ShareFile
8.4
Filecamp
8.4

Likelihood to Renew

Citrix ShareFile
10.0
Filecamp

Usability

Citrix ShareFile
8.7
Filecamp

Performance

Citrix ShareFile
9.0
Filecamp

Support Rating

Citrix ShareFile
8.9
Filecamp
9.1

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