What users are saying about
170 Ratings
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Score 8.1 out of 100
4 Ratings
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Score 7 out of 100

Feature Set Ratings

    File Sharing & Management

    8.4

    Citrix ShareFile

    84%

    Firmex Virtual Data Room

    Feature Set Not Supported
    N/A
    Citrix ShareFile ranks higher in 7/7 features

    Versioning

    9.8
    98%
    41 Ratings
    N/A
    0 Ratings

    Video files

    6.2
    62%
    35 Ratings
    N/A
    0 Ratings

    Audio files

    5.6
    56%
    34 Ratings
    N/A
    0 Ratings

    Document collaboration

    9.6
    96%
    50 Ratings
    N/A
    0 Ratings

    Access control

    9.0
    90%
    52 Ratings
    N/A
    0 Ratings

    File search

    9.8
    98%
    51 Ratings
    N/A
    0 Ratings

    Device sync

    8.6
    86%
    46 Ratings
    N/A
    0 Ratings

    Cloud Storage Security & Administration

    9.5

    Citrix ShareFile

    95%

    Firmex Virtual Data Room

    Feature Set Not Supported
    N/A
    Citrix ShareFile ranks higher in 3/3 features

    User and role management

    9.0
    90%
    49 Ratings
    N/A
    0 Ratings

    File organization

    9.8
    98%
    52 Ratings
    N/A
    0 Ratings

    Device management

    9.8
    98%
    41 Ratings
    N/A
    0 Ratings

    Cloud Storage Platform

    9.7

    Citrix ShareFile

    97%

    Firmex Virtual Data Room

    Feature Set Not Supported
    N/A
    Citrix ShareFile ranks higher in 3/3 features

    Performance

    9.7
    97%
    51 Ratings
    N/A
    0 Ratings

    Reliability

    9.8
    98%
    52 Ratings
    N/A
    0 Ratings

    Storage Reports

    9.7
    97%
    43 Ratings
    N/A
    0 Ratings

    Attribute Ratings

    • Firmex Virtual Data Room is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    9.9

    Citrix ShareFile

    99%
    57 Ratings
    10.0

    Firmex Virtual Data Room

    100%
    2 Ratings

    Likelihood to Renew

    10.0

    Citrix ShareFile

    100%
    4 Ratings

    Firmex Virtual Data Room

    N/A
    0 Ratings

    Usability

    8.3

    Citrix ShareFile

    83%
    15 Ratings

    Firmex Virtual Data Room

    N/A
    0 Ratings

    Performance

    9.0

    Citrix ShareFile

    90%
    26 Ratings

    Firmex Virtual Data Room

    N/A
    0 Ratings

    Support Rating

    8.7

    Citrix ShareFile

    87%
    16 Ratings

    Firmex Virtual Data Room

    N/A
    0 Ratings

    Likelihood to Recommend

    Citrix

    If you need a file sharing, collaborative product with version control, permissions, etc. But don't want something you need a dedicated, highly technical person to administer, this is the option. Easy to use, has the features that most people use and not so worried about the features that only 1% of the companies out there use. ShareFile is perfect for small to mid-sized companies.
    Read full review

    Firmex

    Firmex Virtual Data Room is well suited to complex mergers and acquisition transactions. For example, we recently used it when acting for a potential purchaser involved in an auction transaction for a business unit worth approximately $1 billion. In that scenario, the vendor uploaded all of the documents to the data room and each of the bidders (and each of their lawyers, outside accountants, etc.) had access to the same documents. There were over 1000 documents uploaded to the data room (the index was around 100 pages I think), so it was a good way of managing such a large volume of documents, and such a large volume of users.
    Read full review

    Pros

    Citrix

    • Authenticated electronic document signatures--self-signing, and sending out for signatures. This is a robust feature that also allows for additional information to be added to documents being sent for signatures, such as dates, notes, and items omitted but needed.
    • Encrypted emails through ShareFile, Citrix apps for Outlook, Gmail, and Mac email systems. Encrypted email messages cannot be cut/pasted, nor forwarded without encryption. If only the attachments need to be encrypted, the email message can be unencrypted. Also, two options for securely opening an encrypted email (one with less credentials, one with more).
    Read full review

    Firmex

    • Status updates
    • Visual display
    • Organization capabilities
    Read full review

    Cons

    Citrix

    • Users grow quickly (each client gets a separate account). Automated pruning would be nice.
    • I'm not aware of integration with Office365 online (only the outlook app). This could make it harder for some users.
    • It would be nice to have something that auto-scans emails and attachments for PII and would require Sharefile for those emails.
    Read full review

    Firmex

    • This is a bit of a stretch, because as far as I know, no data room provides this, but I think it would be interesting if they added a feature to manage supplemental due diligence requests. In almost every transaction I've been involved with, the buyer has supplemental due diligence requests, either because the seller did not want to provide a document or because they did not think it was sufficiently material (or they just forgot!). These supplemental requests get handled separately, using a Word or Excel document, but I think it would be nice if it could be handled directly in the data room. The reason this would be handy is that you could include dynamics links in the questions (Page 2 is missing from Document 1.1.2 - and then there is a link right to Document 1.1.2) and in the answers (See Document 3.3.4 for the missing financial statements - and then there is a link right to the missing document).
    • This is partly on the users, but I do not like it when a data room allows you to delete a document without there being an ongoing reference to the deleted document. It makes it hard for the other side (the purchaser) to keep straight the numbering of the due diligence documents. At a minimum, the software should just keep the numbering of the documents the same with an "Intentionally Deleted" next to the deleted document.
    Read full review

    Pricing Details

    Citrix ShareFile

    Starting Price

    $50 per month

    Editions & Modules

    Citrix ShareFile editions and modules pricing
    EditionModules
    Standard$55 ($50)1
    Advanced$85 ($77)2
    Premium$135 ($122)3
    Virtual Data Room$375 ($338)4

    Footnotes

    1. per month (billed annually)
    2. per month (billed annually)
    3. per month (billed annually)
    4. per month (billed annually)

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Firmex Virtual Data Room

    Starting Price

    Editions & Modules

    Firmex Virtual Data Room editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Likelihood to Renew

      Citrix

      The cost is fair and the program does what it has promised to do. Customer service is attentive. I'm not aware of any better-sounding file sharing systems out there that would tempt us to discontinue ShareFile.
      Read full review

      Firmex

      No answers on this topic

      Usability

      Citrix

      ShareFile is so easy to use I was able to download all of my projects files and have them set up to sync before my supervisor could even come over to explain the process to me. It is a neatly organized and intuitive software that allows even the less tech-savvy to become power users.
      Read full review

      Firmex

      No answers on this topic

      Performance

      Citrix

      Easy to use, easy to integrate with Outlook. I only gave it a 9 because I have found that sometimes it does not play nicely with Outlook and can slow it down. But, when that happens (not frequent), I restart Outlook and all is well again
      Read full review

      Firmex

      No answers on this topic

      Support Rating

      Citrix

      Typically the support is very knowledgeable and interested in following an issue until it is fully resolved. I have not had any issues working with their staff as they are all polite and easy to communicate with. If the first or second level tech does not fix the concern then it is escalated until we get to someone who can close the case.
      Read full review

      Firmex

      No answers on this topic

      Alternatives Considered

      Citrix

      Dropbox was sufficient, but it required downloading Adobe Acrobat. And I'll tell you this - many people in our organization aren't the best with installing the 'right' software (i.e., they do a Google search, click a link, click the wrong download button and install some other nonsense like a toolbar or what have you) and then it has caused more issues than are needed. ShareFile is plug & play.
      Read full review

      Firmex

      I think Firmex has one of the best visual displays -- I like its basic user interface a lot. It's easy to recommend that clients use it who have no prior datasite experience because they onboard quickly. It is far more intuitive than Dropbox and has more organizational capabilities. Merrill is a close competitor as it also offers a sleek design and user friendly interface.
      Read full review

      Return on Investment

      Citrix

      • POSITIVE IMPACT: Considering the process we were using prior to ShareFile (FTP and WinZip), our ROI was almost immediate. ShareFile took the complexity out of the process and gave us control and audits over our file collaboration functions.
      • POSITIVE IMPACT: We all know that a happy user is soo much better than an unhappy one. I have approximately 20 users at this time and they have provided nothing but POSITIVE remarks about how simple and fast it is to use.
      • POSITIVE IMPACT: Centralized management as an IT Manager is paramount. ShareFile is easy to manage and deploy to end users. I would say it's as close to effortless as it can possibly be.
      Read full review

      Firmex

      • Positive impact on conducting due diligence efficiently.
      • Positive impact on being responsive to fast-moving transactions because of the e-mail updates when new documents get uploaded.
      Read full review

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