What users are saying about
151 Ratings
20 Ratings
151 Ratings
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Score 8.4 out of 100
20 Ratings
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Score 7.2 out of 100

Likelihood to Recommend

Citrix ShareFile

If you need a file sharing, collaborative product with version control, permissions, etc. But don't want something you need a dedicated, highly technical person to administer, this is the option. Easy to use, has the features that most people use and not so worried about the features that only 1% of the companies out there use. ShareFile is perfect for small to mid-sized companies.
Mike Narumiya | TrustRadius Reviewer

IDrive

Functions very well for my modest needs. For those with virtual, email, and server needs, it has functionality for those as well. Cloud backup is very fast even with my limited bandwidth. If you need image/full backup of a bitlocked drive, it does not have that--on purpose; I asked.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

File Sharing & Management

Citrix ShareFile
8.0
IDrive
6.5
Versioning
Citrix ShareFile
8.7
IDrive
7.6
Video files
Citrix ShareFile
6.5
IDrive
7.5
Audio files
Citrix ShareFile
5.9
IDrive
7.5
Document collaboration
Citrix ShareFile
8.1
IDrive
1.9
Access control
Citrix ShareFile
9.3
IDrive
7.3
File search
Citrix ShareFile
8.9
IDrive
7.4
Device sync
Citrix ShareFile
8.7
IDrive
6.8

Cloud Storage Security & Administration

Citrix ShareFile
9.0
IDrive
7.3
User and role management
Citrix ShareFile
8.9
IDrive
6.6
File organization
Citrix ShareFile
9.1
IDrive
8.0
Device management
Citrix ShareFile
9.0
IDrive
7.2

Cloud Storage Platform

Citrix ShareFile
8.8
IDrive
7.8
Performance
Citrix ShareFile
8.7
IDrive
7.6
Reliability
Citrix ShareFile
9.0
IDrive
8.0
Storage Reports
Citrix ShareFile
8.7
IDrive
7.7

Pros

Citrix ShareFile

  • Authenticated electronic document signatures--self-signing, and sending out for signatures. This is a robust feature that also allows for additional information to be added to documents being sent for signatures, such as dates, notes, and items omitted but needed.
  • Encrypted emails through ShareFile, Citrix apps for Outlook, Gmail, and Mac email systems. Encrypted email messages cannot be cut/pasted, nor forwarded without encryption. If only the attachments need to be encrypted, the email message can be unencrypted. Also, two options for securely opening an encrypted email (one with less credentials, one with more).
Anonymous | TrustRadius Reviewer

IDrive

  • It works seamlessly - Set it up once and forget it.
  • There is a desktop app as well as a website to view your data.
Riva Schwartz | TrustRadius Reviewer

Cons

Citrix ShareFile

  • Users grow quickly (each client gets a separate account). Automated pruning would be nice.
  • I'm not aware of integration with Office365 online (only the outlook app). This could make it harder for some users.
  • It would be nice to have something that auto-scans emails and attachments for PII and would require Sharefile for those emails.
Anonymous | TrustRadius Reviewer

IDrive

  • The user interface is very hard to use.
  • Setting up for the first time is confusing.
  • Does not offer unlimited storage.
Mike Calabro | TrustRadius Reviewer

Likelihood to Renew

Citrix ShareFile

Citrix ShareFile 10.0
Based on 4 answers
The cost is fair and the program does what it has promised to do. Customer service is attentive. I'm not aware of any better-sounding file sharing systems out there that would tempt us to discontinue ShareFile.
Anonymous | TrustRadius Reviewer

IDrive

No score
No answers yet
No answers on this topic

Usability

Citrix ShareFile

Citrix ShareFile 8.4
Based on 15 answers
ShareFile is so easy to use I was able to download all of my projects files and have them set up to sync before my supervisor could even come over to explain the process to me. It is a neatly organized and intuitive software that allows even the less tech-savvy to become power users.
christian Maxwell | TrustRadius Reviewer

IDrive

No score
No answers yet
No answers on this topic

Performance

Citrix ShareFile

Citrix ShareFile 9.0
Based on 26 answers
Easy to use, easy to integrate with Outlook. I only gave it a 9 because I have found that sometimes it does not play nicely with Outlook and can slow it down. But, when that happens (not frequent), I restart Outlook and all is well again
Andrew Simpson | TrustRadius Reviewer

IDrive

No score
No answers yet
No answers on this topic

Support Rating

Citrix ShareFile

Citrix ShareFile 8.8
Based on 16 answers
Typically the support is very knowledgeable and interested in following an issue until it is fully resolved. I have not had any issues working with their staff as they are all polite and easy to communicate with. If the first or second level tech does not fix the concern then it is escalated until we get to someone who can close the case.
Anonymous | TrustRadius Reviewer

IDrive

IDrive 5.0
Based on 8 answers
I give them a 10 because I've only ever had to contact them about upgrading or renewing my plan and that was super easy and they were very responsive. Honestly, the experience has been so good I've never had to contact their support team about any issues with their products. Which says a lot.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Citrix ShareFile

Dropbox was sufficient, but it required downloading Adobe Acrobat. And I'll tell you this - many people in our organization aren't the best with installing the 'right' software (i.e., they do a Google search, click a link, click the wrong download button and install some other nonsense like a toolbar or what have you) and then it has caused more issues than are needed. ShareFile is plug & play.
Steffany Winkelmann | TrustRadius Reviewer

IDrive

I moved to IDrive after Acronis cloud backup abysmally failed multiple times then stopped altogether. IDrive is very reliable, does versioning not overwriting, logs are excellent, and it's multitudes faster. I don't feel the need to check it every morning to ensure it backed up properly; notifications about failures (very rare) function well too. It has 10x the cloud storage space provided over Acronis.
Anonymous | TrustRadius Reviewer

Return on Investment

Citrix ShareFile

  • POSITIVE IMPACT: Considering the process we were using prior to ShareFile (FTP and WinZip), our ROI was almost immediate. ShareFile took the complexity out of the process and gave us control and audits over our file collaboration functions.
  • POSITIVE IMPACT: We all know that a happy user is soo much better than an unhappy one. I have approximately 20 users at this time and they have provided nothing but POSITIVE remarks about how simple and fast it is to use.
  • POSITIVE IMPACT: Centralized management as an IT Manager is paramount. ShareFile is easy to manage and deploy to end users. I would say it's as close to effortless as it can possibly be.
Joe Spradlin | TrustRadius Reviewer

IDrive

  • It helps me sleep at night because I don't have to worry that I will lose my lifes work.
  • It saves time. I don't have to manually store offsite hard drives as often.
Mike Calabro | TrustRadius Reviewer

Pricing Details

Citrix ShareFile

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Citrix ShareFile Editions & Modules

Edition
Standard$55 ($50)1
Advanced$85 ($77)1
Premium$135 ($122)1
Virtual Data Room$375 ($338)1
  1. per month (billed annually)
Additional Pricing Details

IDrive

General

Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

IDrive Editions & Modules

Edition
Personal$52.121
Business$74.651
  1. per year
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Citrix ShareFile
9.0
IDrive
6.5

Likelihood to Renew

Citrix ShareFile
10.0
IDrive

Usability

Citrix ShareFile
8.4
IDrive

Performance

Citrix ShareFile
9.0
IDrive

Support Rating

Citrix ShareFile
8.8
IDrive
5.0

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