What users are saying about
170 Ratings
23 Ratings
170 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.1 out of 100
23 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.6 out of 100

Feature Set Ratings

    File Sharing & Management

    8.4

    Citrix ShareFile

    84%

    iManage Work

    Feature Set Not Supported
    N/A
    Citrix ShareFile ranks higher in 7/7 features

    Versioning

    9.8
    98%
    41 Ratings
    N/A
    0 Ratings

    Video files

    6.2
    62%
    35 Ratings
    N/A
    0 Ratings

    Audio files

    5.6
    56%
    34 Ratings
    N/A
    0 Ratings

    Document collaboration

    9.6
    96%
    50 Ratings
    N/A
    0 Ratings

    Access control

    9.0
    90%
    52 Ratings
    N/A
    0 Ratings

    File search

    9.8
    98%
    51 Ratings
    N/A
    0 Ratings

    Device sync

    8.6
    86%
    46 Ratings
    N/A
    0 Ratings

    Cloud Storage Security & Administration

    9.5

    Citrix ShareFile

    95%

    iManage Work

    Feature Set Not Supported
    N/A
    Citrix ShareFile ranks higher in 3/3 features

    User and role management

    9.0
    90%
    49 Ratings
    N/A
    0 Ratings

    File organization

    9.8
    98%
    52 Ratings
    N/A
    0 Ratings

    Device management

    9.8
    98%
    41 Ratings
    N/A
    0 Ratings

    Cloud Storage Platform

    9.7

    Citrix ShareFile

    97%

    iManage Work

    Feature Set Not Supported
    N/A
    Citrix ShareFile ranks higher in 3/3 features

    Performance

    9.7
    97%
    51 Ratings
    N/A
    0 Ratings

    Reliability

    9.8
    98%
    52 Ratings
    N/A
    0 Ratings

    Storage Reports

    9.7
    97%
    43 Ratings
    N/A
    0 Ratings

    Attribute Ratings

    • Citrix ShareFile is rated higher in 1 area: Likelihood to Recommend
    • iManage Work is rated higher in 1 area: Support Rating

    Likelihood to Recommend

    9.9

    Citrix ShareFile

    99%
    57 Ratings
    8.9

    iManage Work

    89%
    5 Ratings

    Likelihood to Renew

    10.0

    Citrix ShareFile

    100%
    4 Ratings

    iManage Work

    N/A
    0 Ratings

    Usability

    8.3

    Citrix ShareFile

    83%
    15 Ratings

    iManage Work

    N/A
    0 Ratings

    Performance

    9.0

    Citrix ShareFile

    90%
    26 Ratings

    iManage Work

    N/A
    0 Ratings

    Support Rating

    8.7

    Citrix ShareFile

    87%
    16 Ratings
    9.0

    iManage Work

    90%
    5 Ratings

    Likelihood to Recommend

    Citrix

    If you need a file sharing, collaborative product with version control, permissions, etc. But don't want something you need a dedicated, highly technical person to administer, this is the option. Easy to use, has the features that most people use and not so worried about the features that only 1% of the companies out there use. ShareFile is perfect for small to mid-sized companies.
    Read full review

    iManage

    iManage is well suited to managing the large volume of documents and emails that are created on a daily basis. Lawyers can get dozens if not hundreds of e-mails a day, and we need something to do with them. Deleting them is often not practical, because you may require the information a year from now. Leaving them in Outlook is also impractical, because a large Inbox will slow Outlook down. Outlook has an archiving feature, but this doesn't really help for collaboration (and your colleagues are likely out of luck if you end up unavailable due to emergency). iManage is less well suited to small organizations (ex: sole practitioners and small firms) because it is does require a significant investment in implementing and maintaining the software. iManage Work is well suited for large law firms, because it is great for collaboration, including between different offices.
    Read full review

    Pros

    Citrix

    • Authenticated electronic document signatures--self-signing, and sending out for signatures. This is a robust feature that also allows for additional information to be added to documents being sent for signatures, such as dates, notes, and items omitted but needed.
    • Encrypted emails through ShareFile, Citrix apps for Outlook, Gmail, and Mac email systems. Encrypted email messages cannot be cut/pasted, nor forwarded without encryption. If only the attachments need to be encrypted, the email message can be unencrypted. Also, two options for securely opening an encrypted email (one with less credentials, one with more).
    Read full review

    iManage

    • Very reliable, once setup it is usually pretty flawless outside of Outlook-related issues.
    • Simple and easy to use organization of files and groups.
    • Customizable for different departments or sections to divide up access and partition document system.
    • Allows collaboration with outside parties and makes sharing documents quick and easy.
    Read full review

    Cons

    Citrix

    • Users grow quickly (each client gets a separate account). Automated pruning would be nice.
    • I'm not aware of integration with Office365 online (only the outlook app). This could make it harder for some users.
    • It would be nice to have something that auto-scans emails and attachments for PII and would require Sharefile for those emails.
    Read full review

    iManage

    • The iManage Communication Server, which interacts with iManage and Outlook, filing emails to the workspaces has always been bug riddled. Our current version is the most stable we've seen yet, but we still have issues every few months. We often find suddenly linked Outlook folders (which allow users to save emails in Outlook folders that in turn link to the DMS to automatically save a copy of that email in the iManage folder the user linked) aren't filing the copies in iManage anymore, in other words, the linking is broken. IT has to restart the Communication server, then the user has to recreate their Outlook folder and move the unlinked documents to the folder to kick off the filing process again. The worst part is that unless the user notices the filing isn't working, there's no monitoring IT can do to determine the linking is broken.
    • Due to the nature of how iManage captures the File-Open/Save function of applications, there are times that it leaves documents checked-out on user machines. When a user opens a document, it locks the server copy, creates a local copy on the user machine for edits, and when the user closes the document iManage copies the local copy to the server overwriting the original (by default) to save the changes. Sometimes, the process of writing the changes back to server doesn't happen so the local machine copy (the latest changes) are only on the user machine and the user much check in the documents manually. This happens a couple of times a month for almost everyone at my company. It's usually not a big deal, until an employee is terminated. If IT forgets to check-in that user's documents before the user machine and account are wiped, then the edited documents is lost forever because it only exists on the user machine.
    • iManage works with Windows Server native encryption features to allow you encrypt documents. Microsoft's native encryption is crude and problematic at best, especially with roaming profiles. iManage needs to partner with other software encryption technologies to offer alternatives for encryption at rest and in transit.
    Read full review

    Pricing Details

    Citrix ShareFile

    Starting Price

    $50 per month

    Editions & Modules

    Citrix ShareFile editions and modules pricing
    EditionModules
    Standard$55 ($50)1
    Advanced$85 ($77)2
    Premium$135 ($122)3
    Virtual Data Room$375 ($338)4

    Footnotes

    1. per month (billed annually)
    2. per month (billed annually)
    3. per month (billed annually)
    4. per month (billed annually)

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    iManage Work

    Starting Price

    Editions & Modules

    iManage Work editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Likelihood to Renew

      Citrix

      The cost is fair and the program does what it has promised to do. Customer service is attentive. I'm not aware of any better-sounding file sharing systems out there that would tempt us to discontinue ShareFile.
      Read full review

      iManage

      No answers on this topic

      Usability

      Citrix

      ShareFile is so easy to use I was able to download all of my projects files and have them set up to sync before my supervisor could even come over to explain the process to me. It is a neatly organized and intuitive software that allows even the less tech-savvy to become power users.
      Read full review

      iManage

      No answers on this topic

      Performance

      Citrix

      Easy to use, easy to integrate with Outlook. I only gave it a 9 because I have found that sometimes it does not play nicely with Outlook and can slow it down. But, when that happens (not frequent), I restart Outlook and all is well again
      Read full review

      iManage

      No answers on this topic

      Support Rating

      Citrix

      Typically the support is very knowledgeable and interested in following an issue until it is fully resolved. I have not had any issues working with their staff as they are all polite and easy to communicate with. If the first or second level tech does not fix the concern then it is escalated until we get to someone who can close the case.
      Read full review

      iManage

      Good local support is offered. Regular communication on updates
      Read full review

      Alternatives Considered

      Citrix

      Dropbox was sufficient, but it required downloading Adobe Acrobat. And I'll tell you this - many people in our organization aren't the best with installing the 'right' software (i.e., they do a Google search, click a link, click the wrong download button and install some other nonsense like a toolbar or what have you) and then it has caused more issues than are needed. ShareFile is plug & play.
      Read full review

      iManage

      Much better user interface and web usage.
      Read full review

      Return on Investment

      Citrix

      • POSITIVE IMPACT: Considering the process we were using prior to ShareFile (FTP and WinZip), our ROI was almost immediate. ShareFile took the complexity out of the process and gave us control and audits over our file collaboration functions.
      • POSITIVE IMPACT: We all know that a happy user is soo much better than an unhappy one. I have approximately 20 users at this time and they have provided nothing but POSITIVE remarks about how simple and fast it is to use.
      • POSITIVE IMPACT: Centralized management as an IT Manager is paramount. ShareFile is easy to manage and deploy to end users. I would say it's as close to effortless as it can possibly be.
      Read full review

      iManage

      • Positive ROI when it allows us to find precedent documents or language (because we do not have to reinvest the wheel).
      • Positive ROI from workflow continuation when other lawyers go on maternity leave or are otherwise dealing with medical issues, because it allows another lawyer to look at the history of the file and piece things together.
      • Positive ROI from having all documents on a single server. This means if a laptop is lost or stolen, the important documents do not have to be recreated from scratch.
      Read full review

      Add comparison