What users are saying about
135 Ratings
8 Ratings
135 Ratings
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Score 8.2 out of 100
8 Ratings
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Score 8.3 out of 100

Likelihood to Recommend

Citrix ShareFile

ShareFile works very well for sending encrypted attachments through the Outlook app. The one-click feature makes it intuitive for users. There are two scenarios I can think of where it wouldn't fit as well. If you have a significant user base who does not use the Outlook app ShareFile may be harder to implement as users would have to go to the web portal. Additionally, the Outlook app has an automated feature where it will encrypt files over a certain size. This inconsistency can annoy some users but that will be more of a deployment detail.
Anonymous | TrustRadius Reviewer

JumpCloud

JumpCloud allows us to have a single user directory across all on-premise and hosted servers instead of one for each location(local, one per AWS Region, GCP, etc). Trying to manage the numerous user directories and users remembering their credentials was more work than it was worth. Groups of users within the JumpCloud portal can easily be granted access only to the necessary systems for job duties. JumpCloud also helps us meet PCI Level 1 requirements with the enforcement of password strength/renewal requirements, and multi-factor authentication(MFA) to the JumpCloud Portal to manage all of the users.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

File Sharing & Management

Citrix ShareFile
8.0
JumpCloud
Versioning
Citrix ShareFile
8.1
JumpCloud
Video files
Citrix ShareFile
7.0
JumpCloud
Audio files
Citrix ShareFile
6.5
JumpCloud
Document collaboration
Citrix ShareFile
7.4
JumpCloud
Access control
Citrix ShareFile
9.4
JumpCloud
File search
Citrix ShareFile
8.6
JumpCloud
Device sync
Citrix ShareFile
8.8
JumpCloud

Cloud Storage Security & Administration

Citrix ShareFile
8.9
JumpCloud
User and role management
Citrix ShareFile
9.0
JumpCloud
File organization
Citrix ShareFile
8.9
JumpCloud
Device management
Citrix ShareFile
8.8
JumpCloud

Cloud Storage Platform

Citrix ShareFile
8.4
JumpCloud
Performance
Citrix ShareFile
8.4
JumpCloud
Reliability
Citrix ShareFile
8.7
JumpCloud
Storage Reports
Citrix ShareFile
8.2
JumpCloud

Identity Management

Citrix ShareFile
JumpCloud
8.8
ID-Management Access Control
Citrix ShareFile
JumpCloud
9.0
ID Management Single-Sign On (SSO)
Citrix ShareFile
JumpCloud
8.7
Multi-Factor Authentication
Citrix ShareFile
JumpCloud
7.8
Password Management
Citrix ShareFile
JumpCloud
9.0
Account Provisioning and De-provisioning
Citrix ShareFile
JumpCloud
9.0
ID Management Workflow Automation
Citrix ShareFile
JumpCloud
9.0
ID Risk Management
Citrix ShareFile
JumpCloud
9.0

Pros

Citrix ShareFile

  • Authenticated electronic document signatures--self-signing, and sending out for signatures. This is a robust feature that also allows for additional information to be added to documents being sent for signatures, such as dates, notes, and items omitted but needed.
  • Encrypted emails through ShareFile, Citrix apps for Outlook, Gmail, and Mac email systems. Encrypted email messages cannot be cut/pasted, nor forwarded without encryption. If only the attachments need to be encrypted, the email message can be unencrypted. Also, two options for securely opening an encrypted email (one with less credentials, one with more).
Anonymous | TrustRadius Reviewer

JumpCloud

  • single sign on
  • auto redirect
Anonymous | TrustRadius Reviewer

Cons

Citrix ShareFile

  • Software can close or quit all on its own sometimes.
  • The password reset can be a pain with all the "choose a picture" steps to prove you are not a robot.
  • I sometimes see issues with synchronizing long file paths and special characters.
Anonymous | TrustRadius Reviewer

JumpCloud

  • Multi-factor authentication (MFA) for Windows server sign in
  • Persist user groups to Windows local user groups
  • Minor UI refresh issues
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Citrix ShareFile

Citrix ShareFile 10.0
Based on 4 answers
The cost is fair and the program does what it has promised to do. Customer service is attentive. I'm not aware of any better-sounding file sharing systems out there that would tempt us to discontinue ShareFile.
Anonymous | TrustRadius Reviewer

JumpCloud

No score
No answers yet
No answers on this topic

Usability

Citrix ShareFile

Citrix ShareFile 8.7
Based on 15 answers
ShareFile is so easy to use I was able to download all of my projects files and have them set up to sync before my supervisor could even come over to explain the process to me. It is a neatly organized and intuitive software that allows even the less tech-savvy to become power users.
christian Maxwell | TrustRadius Reviewer

JumpCloud

No score
No answers yet
No answers on this topic

Performance

Citrix ShareFile

Citrix ShareFile 9.0
Based on 26 answers
Easy to use, easy to integrate with Outlook. I only gave it a 9 because I have found that sometimes it does not play nicely with Outlook and can slow it down. But, when that happens (not frequent), I restart Outlook and all is well again
Andrew Simpson | TrustRadius Reviewer

JumpCloud

No score
No answers yet
No answers on this topic

Support Rating

Citrix ShareFile

Citrix ShareFile 8.9
Based on 16 answers
We find that tickets circle around Level 1 techs and response time is slow as Australia is not in a great time zone compared to their support team. When escalated to Level 2 and 3, sometimes issues get resolved but we find many times that our environment is blamed and they do not always take responsibility of their platform. We have also sometimes had to escalate issues to our local technical and sales reps to see any progress on tickets.
Alvin Landicho | TrustRadius Reviewer

JumpCloud

JumpCloud 8.0
Based on 2 answers
Didn't need or use it.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Citrix ShareFile

Dropbox was sufficient, but it required downloading Adobe Acrobat. And I'll tell you this - many people in our organization aren't the best with installing the 'right' software (i.e., they do a Google search, click a link, click the wrong download button and install some other nonsense like a toolbar or what have you) and then it has caused more issues than are needed. ShareFile is plug & play.
Steffany Winkelmann | TrustRadius Reviewer

JumpCloud

JumpCloud had better pricing, and since we currently need it for single sign-on only, we chose it.
Anonymous | TrustRadius Reviewer

Return on Investment

Citrix ShareFile

  • POSITIVE IMPACT: Considering the process we were using prior to ShareFile (FTP and WinZip), our ROI was almost immediate. ShareFile took the complexity out of the process and gave us control and audits over our file collaboration functions.
  • POSITIVE IMPACT: We all know that a happy user is soo much better than an unhappy one. I have approximately 20 users at this time and they have provided nothing but POSITIVE remarks about how simple and fast it is to use.
  • POSITIVE IMPACT: Centralized management as an IT Manager is paramount. ShareFile is easy to manage and deploy to end users. I would say it's as close to effortless as it can possibly be.
Joe Spradlin | TrustRadius Reviewer

JumpCloud

  • Saves time from managing users in multiple places.
  • Reduces the number of components involved in the scope of PCI Certification.
  • Helps users access numerous systems, all using the same credentials.
Anonymous | TrustRadius Reviewer

Pricing Details

Citrix ShareFile

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Citrix ShareFile Editions & Modules

Edition
Standard$55 ($50)1
Advanced$85 ($77)1
Premium$135 ($122)1
Virtual Data Room$375 ($338)1
  1. per month (billed annually)
Additional Pricing Details

JumpCloud

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

JumpCloud Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

Citrix ShareFile
8.4
JumpCloud
8.2

Likelihood to Renew

Citrix ShareFile
10.0
JumpCloud

Usability

Citrix ShareFile
8.7
JumpCloud

Performance

Citrix ShareFile
9.0
JumpCloud

Support Rating

Citrix ShareFile
8.9
JumpCloud
8.0

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