What users are saying about
151 Ratings
Top Rated
62 Ratings
151 Ratings
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Score 8.4 out of 100
Top Rated
62 Ratings
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Score 8.5 out of 100

Likelihood to Recommend

Citrix ShareFile

If you need a file sharing, collaborative product with version control, permissions, etc. But don't want something you need a dedicated, highly technical person to administer, this is the option. Easy to use, has the features that most people use and not so worried about the features that only 1% of the companies out there use. ShareFile is perfect for small to mid-sized companies.
Mike Narumiya | TrustRadius Reviewer

OnBase by Hyland

The overall product itself is first class. The Hyland training department and the material provided is first class as well. The solution is scalable and agile. Because a solution can be configured with no coding required, it can meet needs without additional staffing. Solutions with Hyland can also be built on to. So, say you start with a small scan, index, and retrieve function and then later want to add on a workflow piece, you can take the same information, system and add on to the solution. From there, an organization can add on additional functions like work view/case management, advanced capture, and other modules to grow the solution.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

File Sharing & Management

Citrix ShareFile
8.0
OnBase by Hyland
Versioning
Citrix ShareFile
8.7
OnBase by Hyland
Video files
Citrix ShareFile
6.5
OnBase by Hyland
Audio files
Citrix ShareFile
5.9
OnBase by Hyland
Document collaboration
Citrix ShareFile
8.1
OnBase by Hyland
Access control
Citrix ShareFile
9.3
OnBase by Hyland
File search
Citrix ShareFile
8.9
OnBase by Hyland
Device sync
Citrix ShareFile
8.7
OnBase by Hyland

Cloud Storage Security & Administration

Citrix ShareFile
9.0
OnBase by Hyland
User and role management
Citrix ShareFile
8.9
OnBase by Hyland
File organization
Citrix ShareFile
9.1
OnBase by Hyland
Device management
Citrix ShareFile
9.0
OnBase by Hyland

Cloud Storage Platform

Citrix ShareFile
8.8
OnBase by Hyland
Performance
Citrix ShareFile
8.7
OnBase by Hyland
Reliability
Citrix ShareFile
9.0
OnBase by Hyland
Storage Reports
Citrix ShareFile
8.7
OnBase by Hyland

Enterprise Content Management

Citrix ShareFile
OnBase by Hyland
8.9
Content capture & imaging
Citrix ShareFile
OnBase by Hyland
9.3
File sync, storage & archiving
Citrix ShareFile
OnBase by Hyland
9.9
Document management
Citrix ShareFile
OnBase by Hyland
9.6
Records management
Citrix ShareFile
OnBase by Hyland
7.9
Content search & retrieval
Citrix ShareFile
OnBase by Hyland
8.9
Enterprise content collaboration
Citrix ShareFile
OnBase by Hyland
8.6
Content publishing & creation
Citrix ShareFile
OnBase by Hyland
7.3
Security, risk management & information governance
Citrix ShareFile
OnBase by Hyland
9.9
Contract lifecycle management
Citrix ShareFile
OnBase by Hyland
9.0
Automated workflows
Citrix ShareFile
OnBase by Hyland
9.5
Artificial intelligence
Citrix ShareFile
OnBase by Hyland
6.7
Mobile support
Citrix ShareFile
OnBase by Hyland
8.5
Integration
Citrix ShareFile
OnBase by Hyland
9.9

Pros

Citrix ShareFile

  • Authenticated electronic document signatures--self-signing, and sending out for signatures. This is a robust feature that also allows for additional information to be added to documents being sent for signatures, such as dates, notes, and items omitted but needed.
  • Encrypted emails through ShareFile, Citrix apps for Outlook, Gmail, and Mac email systems. Encrypted email messages cannot be cut/pasted, nor forwarded without encryption. If only the attachments need to be encrypted, the email message can be unencrypted. Also, two options for securely opening an encrypted email (one with less credentials, one with more).
Anonymous | TrustRadius Reviewer

OnBase by Hyland

  • Integration with third party applications is amazing. Being able to get documents and information through email, folder importing, mainframe screens, other applications, and xml/csv streams was simple, powerful, and effective.
  • The Application Enabler utility is one of the best I've seen which allows integration with 3rd party applications to easily pull up and locate related information within an Onbase system.
  • The administration of the platform is simple and with minimal training can be maintained by a regular system administrator.
Anonymous | TrustRadius Reviewer

Cons

Citrix ShareFile

  • Users grow quickly (each client gets a separate account). Automated pruning would be nice.
  • I'm not aware of integration with Office365 online (only the outlook app). This could make it harder for some users.
  • It would be nice to have something that auto-scans emails and attachments for PII and would require Sharefile for those emails.
Anonymous | TrustRadius Reviewer

OnBase by Hyland

  • Lack of feature parity between clients. Some features are supported in Thick Client, but not in Unity Client (Or the other way around).
  • Confusing menu structures within administrative programs. Lots of bouncing between programs in order to configure or tweak things.
  • Report Services is an additional license and should be included with the base product.
Andrew Yoder | TrustRadius Reviewer

Likelihood to Renew

Citrix ShareFile

Citrix ShareFile 10.0
Based on 4 answers
The cost is fair and the program does what it has promised to do. Customer service is attentive. I'm not aware of any better-sounding file sharing systems out there that would tempt us to discontinue ShareFile.
Anonymous | TrustRadius Reviewer

OnBase by Hyland

OnBase by Hyland 9.1
Based on 3 answers
Onbase is a multifunctional application that can integrate with nearly anything.
Anonymous | TrustRadius Reviewer

Usability

Citrix ShareFile

Citrix ShareFile 8.4
Based on 15 answers
ShareFile is so easy to use I was able to download all of my projects files and have them set up to sync before my supervisor could even come over to explain the process to me. It is a neatly organized and intuitive software that allows even the less tech-savvy to become power users.
christian Maxwell | TrustRadius Reviewer

OnBase by Hyland

OnBase by Hyland 7.7
Based on 8 answers
As long as you know the document type you're looking for, OnBase is great. If you don't know the document type, you could have to look through many to find what you need. Or you could use a Custom Query, but then you have to learn which one to use. This is for the general user trying to retrieve documents. An Admin, or someone that uses OnBase daily will not have this issue and will consider easier to use.
Sheila Shaver | TrustRadius Reviewer

Performance

Citrix ShareFile

Citrix ShareFile 9.0
Based on 26 answers
Easy to use, easy to integrate with Outlook. I only gave it a 9 because I have found that sometimes it does not play nicely with Outlook and can slow it down. But, when that happens (not frequent), I restart Outlook and all is well again
Andrew Simpson | TrustRadius Reviewer

OnBase by Hyland

No score
No answers yet
No answers on this topic

Support Rating

Citrix ShareFile

Citrix ShareFile 8.8
Based on 16 answers
Typically the support is very knowledgeable and interested in following an issue until it is fully resolved. I have not had any issues working with their staff as they are all polite and easy to communicate with. If the first or second level tech does not fix the concern then it is escalated until we get to someone who can close the case.
Anonymous | TrustRadius Reviewer

OnBase by Hyland

OnBase by Hyland 9.2
Based on 15 answers
I have had exceptional support from Hyland; however, I am a direct customer from Hyland and receive support directly from Hyland support technicians. I have heard complaints from other customers who have partner relationships as then the support is 100% driven through the partner and you are dependent on the skills and abilities of your partner corporate support team.
Beverly Ehlbeck | TrustRadius Reviewer

Implementation Rating

Citrix ShareFile

No score
No answers yet
No answers on this topic

OnBase by Hyland

OnBase by Hyland 10.0
Based on 1 answer
N/a was not part of this decision process.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Citrix ShareFile

Dropbox was sufficient, but it required downloading Adobe Acrobat. And I'll tell you this - many people in our organization aren't the best with installing the 'right' software (i.e., they do a Google search, click a link, click the wrong download button and install some other nonsense like a toolbar or what have you) and then it has caused more issues than are needed. ShareFile is plug & play.
Steffany Winkelmann | TrustRadius Reviewer

OnBase by Hyland

We utilized another product prior to OnBase but we were alerted that there were possible issues with solvency of the company. We were able to switch to OnBase. There are two other groups in our company that are using products (Alfresco and an internally created program) to share PDF files of drawings with others. While I have not used these programs here are some comments I have heard. These two particular software programs are limited to sharing only PDF files with users. This is to make sure that the native file is not downloaded and edited by anyone who so desires to make changes. Control of the master electronic drawing file is not possible in these programs
Anonymous | TrustRadius Reviewer

Return on Investment

Citrix ShareFile

  • POSITIVE IMPACT: Considering the process we were using prior to ShareFile (FTP and WinZip), our ROI was almost immediate. ShareFile took the complexity out of the process and gave us control and audits over our file collaboration functions.
  • POSITIVE IMPACT: We all know that a happy user is soo much better than an unhappy one. I have approximately 20 users at this time and they have provided nothing but POSITIVE remarks about how simple and fast it is to use.
  • POSITIVE IMPACT: Centralized management as an IT Manager is paramount. ShareFile is easy to manage and deploy to end users. I would say it's as close to effortless as it can possibly be.
Joe Spradlin | TrustRadius Reviewer

OnBase by Hyland

  • We have leveraged OnBase to automate many tasks that have been paper driven in the past and are now electronic.
  • Because OnBase is so versatile, it has been the solution for projects that otherwise would have caused the system to purchase another application.
Anonymous | TrustRadius Reviewer

Pricing Details

Citrix ShareFile

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Citrix ShareFile Editions & Modules

Edition
Standard$55 ($50)1
Advanced$85 ($77)1
Premium$135 ($122)1
Virtual Data Room$375 ($338)1
  1. per month (billed annually)
Additional Pricing Details

OnBase by Hyland

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

OnBase by Hyland Editions & Modules

Edition
OnBase$25,0001
  1. one-time purchase
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Citrix ShareFile
9.0
OnBase by Hyland
9.2

Likelihood to Renew

Citrix ShareFile
10.0
OnBase by Hyland
9.1

Usability

Citrix ShareFile
8.4
OnBase by Hyland
7.7

Performance

Citrix ShareFile
9.0
OnBase by Hyland

Support Rating

Citrix ShareFile
8.8
OnBase by Hyland
9.2

Implementation Rating

Citrix ShareFile
OnBase by Hyland
10.0

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