What users are saying about
130 Ratings
Top Rated
606 Ratings
130 Ratings
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Score 8.3 out of 100
Top Rated
606 Ratings
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Score 8.5 out of 100

Likelihood to Recommend

Citrix ShareFile

ShareFile works very well for sending encrypted attachments through the Outlook app. The one-click feature makes it intuitive for users. There are two scenarios I can think of where it wouldn't fit as well. If you have a significant user base who does not use the Outlook app ShareFile may be harder to implement as users would have to go to the web portal. Additionally, the Outlook app has an automated feature where it will encrypt files over a certain size. This inconsistency can annoy some users but that will be more of a deployment detail.
Anonymous | TrustRadius Reviewer

OneDrive

If a coworker asked me what software to use, I would recommend OneDrive because of the company standardization and the integration into Microsoft Office. If someone who didn't already have a standardized software platform asked me then I would probably recommend looking at other options just because I have had hit-or-miss success with the reliability of syncing to the cloud. I use it to sync files between two laptops that I use but there have been a few times where I swapped laptops but the second laptop was missing a file that hadn't synced yet, even though plenty of time was available to sync. It's great for sending large files to people because you can specify their level of activity (download/view only or edit as well).
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

File Sharing & Management

Citrix ShareFile
8.0
OneDrive
8.3
Versioning
Citrix ShareFile
8.1
OneDrive
8.7
Video files
Citrix ShareFile
7.1
OneDrive
8.0
Audio files
Citrix ShareFile
6.6
OneDrive
8.2
Document collaboration
Citrix ShareFile
7.4
OneDrive
8.8
Access control
Citrix ShareFile
9.4
OneDrive
8.4
File search
Citrix ShareFile
8.6
OneDrive
8.1
Device sync
Citrix ShareFile
8.8
OneDrive
8.2

Cloud Storage Security & Administration

Citrix ShareFile
8.9
OneDrive
8.3
User and role management
Citrix ShareFile
9.0
OneDrive
8.4
File organization
Citrix ShareFile
9.0
OneDrive
8.3
Device management
Citrix ShareFile
8.8
OneDrive
8.3

Cloud Storage Platform

Citrix ShareFile
8.4
OneDrive
8.3
Performance
Citrix ShareFile
8.4
OneDrive
8.1
Reliability
Citrix ShareFile
8.7
OneDrive
8.3
Storage Reports
Citrix ShareFile
8.2
OneDrive
8.6

Pros

Citrix ShareFile

  • Authenticated electronic document signatures--self-signing, and sending out for signatures. This is a robust feature that also allows for additional information to be added to documents being sent for signatures, such as dates, notes, and items omitted but needed.
  • Encrypted emails through ShareFile, Citrix apps for Outlook, Gmail, and Mac email systems. Encrypted email messages cannot be cut/pasted, nor forwarded without encryption. If only the attachments need to be encrypted, the email message can be unencrypted. Also, two options for securely opening an encrypted email (one with less credentials, one with more).
Anonymous | TrustRadius Reviewer

OneDrive

  • OneDrive does a great job of keeping file version history. I have had to use this feature many times and it is very simple to use. This one feature has saved my butt many times.
  • OneDrive synchronizes across devices very quickly. There have been many instances when I have added files online and, within seconds, saw the file show up on my local computer. This happens the other direction also. I am very impressed and satisfied with the speed of syncing in all directions.
  • The OneDrive app on my phone has been particularly helpful since it automatically syncs my photos (usually within seconds) and allows me access to all my files.
Joel Brache | TrustRadius Reviewer

Cons

Citrix ShareFile

  • Software can close or quit all on its own sometimes.
  • The password reset can be a pain with all the "choose a picture" steps to prove you are not a robot.
  • I sometimes see issues with synchronizing long file paths and special characters.
Anonymous | TrustRadius Reviewer

OneDrive

  • Sending Links - Though you can easily share links to files from the web experience, it isn't the same on the native experience. It would be nice if you could right click on a file to share its location with someone vs. opening the office application to share with others.
  • File Character Restrictions - This isn't just with OneDrive, but sometimes files will not upload due to an unsupported character in the file name.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Citrix ShareFile

Citrix ShareFile 10.0
Based on 4 answers
The cost is fair and the program does what it has promised to do. Customer service is attentive. I'm not aware of any better-sounding file sharing systems out there that would tempt us to discontinue ShareFile.
Anonymous | TrustRadius Reviewer

OneDrive

OneDrive 9.0
Based on 5 answers
Due to its tight integration into the Microsoft ecosystem and its bundling into the Office 365 service, continued use of the product is all but guaranteed. Unless there's a shift away from Microsoft, I can see no competing product offering the same ease of use and integrations taking the place of OneDrive
Anonymous | TrustRadius Reviewer

Usability

Citrix ShareFile

Citrix ShareFile 8.8
Based on 15 answers
ShareFile is so easy to use I was able to download all of my projects files and have them set up to sync before my supervisor could even come over to explain the process to me. It is a neatly organized and intuitive software that allows even the less tech-savvy to become power users.
christian Maxwell | TrustRadius Reviewer

OneDrive

OneDrive 9.2
Based on 10 answers
I have given it this rating because it accomplishes the basic task that we use it for, storing and protecting our sensitive data. That being said, I hesitate to give it a completely positive rating, because I feel that the software performs at a bare minimum level, skimping out on some of the bells and whistles that would be nice.
Nathan Richardson | TrustRadius Reviewer

Performance

Citrix ShareFile

Citrix ShareFile 9.0
Based on 26 answers
Easy to use, easy to integrate with Outlook. I only gave it a 9 because I have found that sometimes it does not play nicely with Outlook and can slow it down. But, when that happens (not frequent), I restart Outlook and all is well again
Andrew Simpson | TrustRadius Reviewer

OneDrive

OneDrive 9.0
Based on 2 answers
It has a good performance, the pages load normally, access to the files, management, reports, everything is working well. With regard to integration with other systems, we have not done so yet.
Gledson Rodrigues | TrustRadius Reviewer

Support Rating

Citrix ShareFile

Citrix ShareFile 8.9
Based on 16 answers
We find that tickets circle around Level 1 techs and response time is slow as Australia is not in a great time zone compared to their support team. When escalated to Level 2 and 3, sometimes issues get resolved but we find many times that our environment is blamed and they do not always take responsibility of their platform. We have also sometimes had to escalate issues to our local technical and sales reps to see any progress on tickets.
Alvin Landicho | TrustRadius Reviewer

OneDrive

OneDrive 7.6
Based on 69 answers
Microsoft has worked hard to provide support as more work is done in the cloud. Within OneDrive you can easily get help and reach out for support if needed. Since OneDrive is commonly used you can also find resources on the web and even YouTube to solve any problems. It is so nice not having to buy a new version and simply have the latest updates pushed automatically via our Microsoft Office subscription.
Lukas Sundahl, MBA | TrustRadius Reviewer

Alternatives Considered

Citrix ShareFile

Dropbox was sufficient, but it required downloading Adobe Acrobat. And I'll tell you this - many people in our organization aren't the best with installing the 'right' software (i.e., they do a Google search, click a link, click the wrong download button and install some other nonsense like a toolbar or what have you) and then it has caused more issues than are needed. ShareFile is plug & play.
Steffany Winkelmann | TrustRadius Reviewer

OneDrive

As previously mentioned, Google Drive is better for real-time collaboration, but not as intuitive when it comes to staying organized within a folder structure. Permissions model is easy to use but fairly unsophisticated.Dropbox doesn't offer real-time collaboration at all (to my knowledge), and doesn't offer the same fine-grained permissions that OneDrive does. It is a decent document store and not much else.
David McCann | TrustRadius Reviewer

Return on Investment

Citrix ShareFile

  • POSITIVE IMPACT: Considering the process we were using prior to ShareFile (FTP and WinZip), our ROI was almost immediate. ShareFile took the complexity out of the process and gave us control and audits over our file collaboration functions.
  • POSITIVE IMPACT: We all know that a happy user is soo much better than an unhappy one. I have approximately 20 users at this time and they have provided nothing but POSITIVE remarks about how simple and fast it is to use.
  • POSITIVE IMPACT: Centralized management as an IT Manager is paramount. ShareFile is easy to manage and deploy to end users. I would say it's as close to effortless as it can possibly be.
Joe Spradlin | TrustRadius Reviewer

OneDrive

  • Being bundled into our Office 365 accounts makes the service very inexpensive compared to alternative cloud providers.
  • Providing our users with a cloud storage solution has definitely benefited our mobile employees by allowing them to have the files they need accessible to them in the field.
  • We're able to control the external sharing of documents to a much greater degree with OneDrive.
Vin Campbell | TrustRadius Reviewer

Pricing Details

Citrix ShareFile

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Citrix ShareFile Editions & Modules

Edition
Standard$55 ($50)1
Advanced$85 ($77)1
Premium$135 ($122)1
Virtual Data Room$375 ($338)1
  1. per month (billed annually)
Additional Pricing Details

OneDrive

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

OneDrive Editions & Modules

Edition
OneDrive for Business Plan 1$5.001
OneDrive for Business Plan 2$10.001
Microsoft 365 Business Basic$5.001
Microsoft 365 Business Standard$12.501
  1. Per Month (Annual Commitment)
Additional Pricing Details
OneDrive can be purchased as a standalone tool, or as part of a Microsoft 365's business suite.

Rating Summary

Likelihood to Recommend

Citrix ShareFile
8.5
OneDrive
8.6

Likelihood to Renew

Citrix ShareFile
10.0
OneDrive
9.0

Usability

Citrix ShareFile
8.8
OneDrive
9.2

Performance

Citrix ShareFile
9.0
OneDrive
9.0

Support Rating

Citrix ShareFile
8.9
OneDrive
7.6

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