What users are saying about
135 Ratings
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Score 8.2 out of 100
9 Ratings
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Score 8.5 out of 100

Likelihood to Recommend

Citrix ShareFile

ShareFile works very well for sending encrypted attachments through the Outlook app. The one-click feature makes it intuitive for users. There are two scenarios I can think of where it wouldn't fit as well. If you have a significant user base who does not use the Outlook app ShareFile may be harder to implement as users would have to go to the web portal. Additionally, the Outlook app has an automated feature where it will encrypt files over a certain size. This inconsistency can annoy some users but that will be more of a deployment detail.
Anonymous | TrustRadius Reviewer

OpenText Documentum

Documentum is best used in medium to large institutions that can afford it, have alternate solutions for web publishing, and who have either in-house developers or can hire good Documentum developers (not the ones who know Java but do not understand ECM). It is, in my opinion, the best heavy duty ECM solution out there, assuming OT is not gutting it as we speak. That is my only hesitation to not giving it a 10, OpenText is an unknown quantity in this and I worry that they will only support Documentum until they have figured out how to fill the gap between Documentum and OT and then offer a migration path to OT with a Documentum sunsetting as an incentive.
Craig Soucie | TrustRadius Reviewer

Feature Rating Comparison

File Sharing & Management

Citrix ShareFile
8.0
OpenText Documentum
Versioning
Citrix ShareFile
8.1
OpenText Documentum
Video files
Citrix ShareFile
7.0
OpenText Documentum
Audio files
Citrix ShareFile
6.5
OpenText Documentum
Document collaboration
Citrix ShareFile
7.4
OpenText Documentum
Access control
Citrix ShareFile
9.4
OpenText Documentum
File search
Citrix ShareFile
8.6
OpenText Documentum
Device sync
Citrix ShareFile
8.8
OpenText Documentum

Cloud Storage Security & Administration

Citrix ShareFile
8.9
OpenText Documentum
User and role management
Citrix ShareFile
9.0
OpenText Documentum
File organization
Citrix ShareFile
8.9
OpenText Documentum
Device management
Citrix ShareFile
8.8
OpenText Documentum

Cloud Storage Platform

Citrix ShareFile
8.4
OpenText Documentum
Performance
Citrix ShareFile
8.4
OpenText Documentum
Reliability
Citrix ShareFile
8.7
OpenText Documentum
Storage Reports
Citrix ShareFile
8.2
OpenText Documentum

Enterprise Content Management

Citrix ShareFile
OpenText Documentum
8.1
Content capture & imaging
Citrix ShareFile
OpenText Documentum
9.6
File sync, storage & archiving
Citrix ShareFile
OpenText Documentum
9.5
Document management
Citrix ShareFile
OpenText Documentum
9.7
Records management
Citrix ShareFile
OpenText Documentum
7.0
Content search & retrieval
Citrix ShareFile
OpenText Documentum
9.5
Enterprise content collaboration
Citrix ShareFile
OpenText Documentum
6.1
Content publishing & creation
Citrix ShareFile
OpenText Documentum
6.2
Security, risk management & information governance
Citrix ShareFile
OpenText Documentum
8.8
Contract lifecycle management
Citrix ShareFile
OpenText Documentum
9.7
Automated workflows
Citrix ShareFile
OpenText Documentum
9.6
Artificial intelligence
Citrix ShareFile
OpenText Documentum
5.1
Mobile support
Citrix ShareFile
OpenText Documentum
5.2
Integration
Citrix ShareFile
OpenText Documentum
8.9

Pros

Citrix ShareFile

  • Authenticated electronic document signatures--self-signing, and sending out for signatures. This is a robust feature that also allows for additional information to be added to documents being sent for signatures, such as dates, notes, and items omitted but needed.
  • Encrypted emails through ShareFile, Citrix apps for Outlook, Gmail, and Mac email systems. Encrypted email messages cannot be cut/pasted, nor forwarded without encryption. If only the attachments need to be encrypted, the email message can be unencrypted. Also, two options for securely opening an encrypted email (one with less credentials, one with more).
Anonymous | TrustRadius Reviewer

OpenText Documentum

  • Records management: Compared to other content management systems, this provides a efficient and scalable solution. It gives lot of flexibility in managing the content as Records or Legal holds.
  • Workflow system has external plugins to connect with FAX, Mail, Database and FTP servers etc. which gives an option to integrate with any system with documentum.
  • Creation of websites and maintenance is easy. Content authors can create the pages with effective mechanism.
Anonymous | TrustRadius Reviewer

Cons

Citrix ShareFile

  • Software can close or quit all on its own sometimes.
  • The password reset can be a pain with all the "choose a picture" steps to prove you are not a robot.
  • I sometimes see issues with synchronizing long file paths and special characters.
Anonymous | TrustRadius Reviewer

OpenText Documentum

  • WDK framework has been the biggest drawbacks from the application speed point of view, as well as client complexity and not so natural look and feel. Yes, with the latest releases much of these features are improved.
  • EMC is very expensive to buy, own and support, where some products require many dependent Docuemntum products to be installed to work at its best.
Indars Sparnins | TrustRadius Reviewer

Likelihood to Renew

Citrix ShareFile

Citrix ShareFile 10.0
Based on 4 answers
The cost is fair and the program does what it has promised to do. Customer service is attentive. I'm not aware of any better-sounding file sharing systems out there that would tempt us to discontinue ShareFile.
Anonymous | TrustRadius Reviewer

OpenText Documentum

OpenText Documentum 8.0
Based on 4 answers
Stability is a key factor as well as its flexibility. Also, any organization that deploys Documentum will have made a significant investment in terms of time and money, so not renewing its commitment can come with a significant cost. That said, the decision to deploy Documentum initially should come only after extensive evaluation, knowing that once deployed it will likely remain the platform of choice.
Rene Wagner | TrustRadius Reviewer

Usability

Citrix ShareFile

Citrix ShareFile 8.7
Based on 15 answers
ShareFile is so easy to use I was able to download all of my projects files and have them set up to sync before my supervisor could even come over to explain the process to me. It is a neatly organized and intuitive software that allows even the less tech-savvy to become power users.
christian Maxwell | TrustRadius Reviewer

OpenText Documentum

No score
No answers yet
No answers on this topic

Performance

Citrix ShareFile

Citrix ShareFile 9.0
Based on 26 answers
Easy to use, easy to integrate with Outlook. I only gave it a 9 because I have found that sometimes it does not play nicely with Outlook and can slow it down. But, when that happens (not frequent), I restart Outlook and all is well again
Andrew Simpson | TrustRadius Reviewer

OpenText Documentum

OpenText Documentum 9.0
Based on 2 answers
No answer on this topic is available.

Support Rating

Citrix ShareFile

Citrix ShareFile 8.9
Based on 16 answers
We find that tickets circle around Level 1 techs and response time is slow as Australia is not in a great time zone compared to their support team. When escalated to Level 2 and 3, sometimes issues get resolved but we find many times that our environment is blamed and they do not always take responsibility of their platform. We have also sometimes had to escalate issues to our local technical and sales reps to see any progress on tickets.
Alvin Landicho | TrustRadius Reviewer

OpenText Documentum

OpenText Documentum 7.0
Based on 2 answers
Support is better than with ECM, but could use some improvement.
Chris McCabe | TrustRadius Reviewer

Alternatives Considered

Citrix ShareFile

Dropbox was sufficient, but it required downloading Adobe Acrobat. And I'll tell you this - many people in our organization aren't the best with installing the 'right' software (i.e., they do a Google search, click a link, click the wrong download button and install some other nonsense like a toolbar or what have you) and then it has caused more issues than are needed. ShareFile is plug & play.
Steffany Winkelmann | TrustRadius Reviewer

OpenText Documentum

At the time it was purchased it was one of the best, most robust solutions available on the market.
Anonymous | TrustRadius Reviewer

Return on Investment

Citrix ShareFile

  • POSITIVE IMPACT: Considering the process we were using prior to ShareFile (FTP and WinZip), our ROI was almost immediate. ShareFile took the complexity out of the process and gave us control and audits over our file collaboration functions.
  • POSITIVE IMPACT: We all know that a happy user is soo much better than an unhappy one. I have approximately 20 users at this time and they have provided nothing but POSITIVE remarks about how simple and fast it is to use.
  • POSITIVE IMPACT: Centralized management as an IT Manager is paramount. ShareFile is easy to manage and deploy to end users. I would say it's as close to effortless as it can possibly be.
Joe Spradlin | TrustRadius Reviewer

OpenText Documentum

  • Allowed us to move from paper document processing and storage
  • Efficiency and cost savings have yet to be realized
  • Moved from field handling to centralized AP collection
  • The cost to implement and the purchase was extremely high and ROI benefits will take a long time to realize
Ryan Payne | TrustRadius Reviewer

Pricing Details

Citrix ShareFile

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Citrix ShareFile Editions & Modules

Edition
Standard$55 ($50)1
Advanced$85 ($77)1
Premium$135 ($122)1
Virtual Data Room$375 ($338)1
  1. per month (billed annually)
Additional Pricing Details

OpenText Documentum

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

OpenText Documentum Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

Citrix ShareFile
8.4
OpenText Documentum
8.5

Likelihood to Renew

Citrix ShareFile
10.0
OpenText Documentum
8.0

Usability

Citrix ShareFile
8.7
OpenText Documentum

Performance

Citrix ShareFile
9.0
OpenText Documentum
9.0

Support Rating

Citrix ShareFile
8.9
OpenText Documentum
7.0

Implementation Rating

Citrix ShareFile
OpenText Documentum
9.0

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