What users are saying about
170 Ratings
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Score 8.1 out of 100
14 Ratings
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Score 8.7 out of 100

Feature Set Ratings

  • OpenText Hightail ranks higher in 1 feature set: File Sharing & Management

File Sharing & Management

8.4

Citrix ShareFile

84%
8.9

OpenText Hightail

89%
OpenText Hightail ranks higher in 6/9 features

Versioning

9.8
98%
41 Ratings
9.0
90%
3 Ratings

Video files

6.2
62%
35 Ratings
9.0
90%
8 Ratings

Audio files

5.6
56%
34 Ratings
9.0
90%
8 Ratings

Document collaboration

9.6
96%
50 Ratings
10.0
100%
5 Ratings

Access control

9.0
90%
52 Ratings
10.0
100%
6 Ratings

File search

9.8
98%
51 Ratings
N/A
0 Ratings

Device sync

8.6
86%
46 Ratings
8.0
80%
4 Ratings

Advanced security features

N/A
0 Ratings
8.0
80%
7 Ratings

Integrates with Google Drive

N/A
0 Ratings
8.0
80%
2 Ratings

Cloud Storage Security & Administration

9.5

Citrix ShareFile

95%

OpenText Hightail

Feature Set Not Supported
N/A
Citrix ShareFile ranks higher in 3/3 features

User and role management

9.0
90%
49 Ratings
N/A
0 Ratings

File organization

9.8
98%
52 Ratings
N/A
0 Ratings

Device management

9.8
98%
41 Ratings
N/A
0 Ratings

Cloud Storage Platform

9.8

Citrix ShareFile

98%

OpenText Hightail

Feature Set Not Supported
N/A
Citrix ShareFile ranks higher in 3/3 features

Performance

9.7
97%
51 Ratings
N/A
0 Ratings

Reliability

9.8
98%
52 Ratings
N/A
0 Ratings

Storage Reports

9.7
97%
43 Ratings
N/A
0 Ratings

Project Management

Citrix ShareFile

Feature Set Not Supported
N/A
8.2

OpenText Hightail

82%
OpenText Hightail ranks higher in 6/6 features

Task Management

N/A
0 Ratings
9.0
90%
4 Ratings

Scheduling

N/A
0 Ratings
8.0
80%
3 Ratings

Workflow Automation

N/A
0 Ratings
8.0
80%
2 Ratings

Mobile Access

N/A
0 Ratings
8.0
80%
5 Ratings

Search

N/A
0 Ratings
7.0
70%
3 Ratings

Visual planning tools

N/A
0 Ratings
9.0
90%
3 Ratings

Communication

Citrix ShareFile

Feature Set Not Supported
N/A
8.0

OpenText Hightail

80%
OpenText Hightail ranks higher in 4/4 features

Notifications

N/A
0 Ratings
9.0
90%
7 Ratings

Discussions

N/A
0 Ratings
8.0
80%
3 Ratings

Integrates with Gmail and Google Hangouts

N/A
0 Ratings
7.0
70%
1 Rating

Integrates with Outlook

N/A
0 Ratings
8.0
80%
2 Ratings

Attribute Ratings

  • Citrix ShareFile is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

9.9

Citrix ShareFile

99%
57 Ratings
9.0

OpenText Hightail

90%
8 Ratings

Likelihood to Renew

10.0

Citrix ShareFile

100%
4 Ratings

OpenText Hightail

N/A
0 Ratings

Usability

8.3

Citrix ShareFile

83%
15 Ratings

OpenText Hightail

N/A
0 Ratings

Performance

9.0

Citrix ShareFile

90%
26 Ratings

OpenText Hightail

N/A
0 Ratings

Support Rating

8.7

Citrix ShareFile

87%
16 Ratings

OpenText Hightail

N/A
0 Ratings

Likelihood to Recommend

Citrix

If you need a file sharing, collaborative product with version control, permissions, etc. But don't want something you need a dedicated, highly technical person to administer, this is the option. Easy to use, has the features that most people use and not so worried about the features that only 1% of the companies out there use. ShareFile is perfect for small to mid-sized companies.
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OpenText

Hightail is my go-to source when I need to send large files that would never fit as regular attachments. That being said, sometimes there are files that would perfectly fit as attachments but I want the security that Hightail provides when sending sensitive or private material. It's very comforting knowing that the content I'm sending is only being received and viewed by the intended parties. It's also comforting for my clients when it's THEIR content that I'm sending for review.
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Pros

Citrix

  • Authenticated electronic document signatures--self-signing, and sending out for signatures. This is a robust feature that also allows for additional information to be added to documents being sent for signatures, such as dates, notes, and items omitted but needed.
  • Encrypted emails through ShareFile, Citrix apps for Outlook, Gmail, and Mac email systems. Encrypted email messages cannot be cut/pasted, nor forwarded without encryption. If only the attachments need to be encrypted, the email message can be unencrypted. Also, two options for securely opening an encrypted email (one with less credentials, one with more).
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OpenText

  • Management of content, communication, spaces, and projects in general.
  • Control of processes, tasks and activities between the different members of teams.
  • Collaborative work through different media and channels.
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Cons

Citrix

  • Users grow quickly (each client gets a separate account). Automated pruning would be nice.
  • I'm not aware of integration with Office365 online (only the outlook app). This could make it harder for some users.
  • It would be nice to have something that auto-scans emails and attachments for PII and would require Sharefile for those emails.
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OpenText

  • Some of our recipients are not very tech-savvy and can get confused with how to download a file. There is some room for improvement by making it clearer where the user should click to download the file.
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Pricing Details

Citrix ShareFile

Starting Price

$50 per month

Editions & Modules

Citrix ShareFile editions and modules pricing
EditionModules
Standard$55 ($50)1
Advanced$85 ($77)2
Premium$135 ($122)3
Virtual Data Room$375 ($338)4

Footnotes

  1. per month (billed annually)
  2. per month (billed annually)
  3. per month (billed annually)
  4. per month (billed annually)

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

OpenText Hightail

Starting Price

$0 100MB per file upload

Editions & Modules

OpenText Hightail editions and modules pricing
EditionModules
Lite01
Pro152
BusinessCustom3
Teams304

Footnotes

  1. 100MB per file upload
  2. per user, per month
  3. per user, per month
  4. per user/per month

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

Lite: Send large files with anyone. Files are limited to 100MB for each file size uploaded, 2GB storage max. Files expire after 7 days. Pro: Send large files with anyone and set advanced security permissions such as expiration dates and access codes. Files are limited to 25GB for each file size uploaded, with unlimited storage. Teams: Send large files, collaborate in real-time and manage creative projects with your team. The Hightail Teams plan allows you to purchase multiple users online (from 1-30 users per organization) and allows users to send file sizes up to 50GB with unlimited storage. The Teams plan also includes features such as file previews, organization, annotations, version control, discussions, follow-ups, approval routing and more. Business: Create unlimited visual project folders (called a Space) with collaboration and project management features such as approval routing and assigning to-dos, upload unlimited files up to 100GB each, protect them with access codes and manage user permissions., plus intuitive admin controls , detailed activity analysis for your entire company, advanced organization options and priority support.

Likelihood to Renew

Citrix

The cost is fair and the program does what it has promised to do. Customer service is attentive. I'm not aware of any better-sounding file sharing systems out there that would tempt us to discontinue ShareFile.
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OpenText

No answers on this topic

Usability

Citrix

ShareFile is so easy to use I was able to download all of my projects files and have them set up to sync before my supervisor could even come over to explain the process to me. It is a neatly organized and intuitive software that allows even the less tech-savvy to become power users.
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OpenText

No answers on this topic

Performance

Citrix

Easy to use, easy to integrate with Outlook. I only gave it a 9 because I have found that sometimes it does not play nicely with Outlook and can slow it down. But, when that happens (not frequent), I restart Outlook and all is well again
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OpenText

No answers on this topic

Support Rating

Citrix

Typically the support is very knowledgeable and interested in following an issue until it is fully resolved. I have not had any issues working with their staff as they are all polite and easy to communicate with. If the first or second level tech does not fix the concern then it is escalated until we get to someone who can close the case.
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OpenText

No answers on this topic

Alternatives Considered

Citrix

Dropbox was sufficient, but it required downloading Adobe Acrobat. And I'll tell you this - many people in our organization aren't the best with installing the 'right' software (i.e., they do a Google search, click a link, click the wrong download button and install some other nonsense like a toolbar or what have you) and then it has caused more issues than are needed. ShareFile is plug & play.
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OpenText

Honestly, once we started using Google Drive more efficiently and saw what improvements OpenText Hightail had made, it was hard to choose. But now that we more consistently use Google Drive, I use it probably 75% more than I use OpenText Hightail for the same tasks. I'm not sure how much longer I'll be a customer at OpenText but it's great to have both options.
Read full review

Return on Investment

Citrix

  • POSITIVE IMPACT: Considering the process we were using prior to ShareFile (FTP and WinZip), our ROI was almost immediate. ShareFile took the complexity out of the process and gave us control and audits over our file collaboration functions.
  • POSITIVE IMPACT: We all know that a happy user is soo much better than an unhappy one. I have approximately 20 users at this time and they have provided nothing but POSITIVE remarks about how simple and fast it is to use.
  • POSITIVE IMPACT: Centralized management as an IT Manager is paramount. ShareFile is easy to manage and deploy to end users. I would say it's as close to effortless as it can possibly be.
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OpenText

  • Hightail simply saves time. We no longer struggle with trying to meet the requirements of OutLook. When we have a file that is too large to send via OutLook we just "hightail it".
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Screenshots

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