OpenText Hightail vs. ShareFile

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
OpenText Hightail
Score 9.3 out of 10
N/A
OpenText Hightail is a cloud-based collaboration software for creative content reviews and approvals. With one place for teams to share large, multimedia files, collect precise feedback and approve content, Hightail streamlines the creative process and helps teams keep projects on schedule.
$0
100MB per file upload
ShareFile
Score 8.4 out of 10
N/A
ShareFile is a cloud-based file sharing and storage service built for business. The product was acquired by Citrix Systems in 2011.
$10
per month per user, per month, minimum of 3 users
Pricing
OpenText HightailShareFile
Editions & Modules
Lite
$0
100MB per file upload
Pro
$15
per user, per month
Teams
$30
per user/per month
Business
Custom
per user, per month
Standard
$10
per user, per month, minimum of 3 users
Advanced
$16
per user, per month, minimum of 3 users
Premium
$25
per user, per month, minimum of 3 users
Virtual Data Room
$67.50
per user, per month, minimum of 5 users
Offerings
Pricing Offerings
OpenText HightailShareFile
Free Trial
YesYes
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsLite: Send large files with anyone. Files are limited to 100MB for each file size uploaded, 2GB storage max. Files expire after 7 days. Pro: Send large files with anyone and set advanced security permissions such as expiration dates and access codes. Files are limited to 25GB for each file size uploaded, with unlimited storage. Teams: Send large files, collaborate in real-time and manage creative projects with your team. The Hightail Teams plan allows you to purchase multiple users online (from 1-30 users per organization) and allows users to send file sizes up to 50GB with unlimited storage. The Teams plan also includes features such as file previews, organization, annotations, version control, discussions, follow-ups, approval routing and more. Business: Create unlimited visual project folders (called a Space) with collaboration and project management features such as approval routing and assigning to-dos, upload unlimited files up to 100GB each, protect them with access codes and manage user permissions., plus intuitive admin controls , detailed activity analysis for your entire company, advanced organization options and priority support.
More Pricing Information
Community Pulse
OpenText HightailShareFile
Considered Both Products
OpenText Hightail
Chose OpenText Hightail
Hightail has the specific features we were looking for and makes it super easy to send large files over email. Its cost and ease of use makes it our preferred solution for sending large files. It doesn't have all the features of Dropbox, but is also lighter weight and tasks can …
ShareFile

No answer on this topic

Top Pros
Top Cons
Features
OpenText HightailShareFile
File Sharing & Management
Comparison of File Sharing & Management features of Product A and Product B
OpenText Hightail
-
Ratings
ShareFile
8.9
64 Ratings
5% above category average
Versioning00 Ratings8.050 Ratings
Video files00 Ratings9.042 Ratings
Audio files00 Ratings9.339 Ratings
Document collaboration00 Ratings8.358 Ratings
Access control00 Ratings10.061 Ratings
File search00 Ratings9.061 Ratings
Device sync00 Ratings8.753 Ratings
Cloud Storage Security & Administration
Comparison of Cloud Storage Security & Administration features of Product A and Product B
OpenText Hightail
-
Ratings
ShareFile
9.1
60 Ratings
5% above category average
User and role management00 Ratings9.257 Ratings
File organization00 Ratings10.060 Ratings
Device management00 Ratings8.048 Ratings
Cloud Storage Platform
Comparison of Cloud Storage Platform features of Product A and Product B
OpenText Hightail
-
Ratings
ShareFile
8.6
62 Ratings
1% above category average
Performance00 Ratings9.061 Ratings
Reliability00 Ratings9.562 Ratings
Storage Reports00 Ratings7.449 Ratings
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OpenText HightailShareFile
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Score 9.1 out of 10
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Medium-sized Companies

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Druva Data Resiliency Cloud
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Score 9.6 out of 10
Enterprises

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User Ratings
OpenText HightailShareFile
Likelihood to Recommend
9.0
(8 ratings)
8.6
(88 ratings)
Likelihood to Renew
-
(0 ratings)
9.1
(8 ratings)
Usability
-
(0 ratings)
9.1
(19 ratings)
Availability
-
(0 ratings)
9.1
(1 ratings)
Performance
-
(0 ratings)
9.1
(14 ratings)
Support Rating
-
(0 ratings)
1.1
(14 ratings)
Implementation Rating
-
(0 ratings)
9.1
(3 ratings)
Configurability
-
(0 ratings)
5.0
(2 ratings)
Ease of integration
-
(0 ratings)
1.0
(1 ratings)
Product Scalability
-
(0 ratings)
1.0
(1 ratings)
Vendor post-sale
-
(0 ratings)
9.1
(1 ratings)
Vendor pre-sale
-
(0 ratings)
9.1
(1 ratings)
User Testimonials
OpenText HightailShareFile
Likelihood to Recommend
OpenText
Hightail is my go-to source when I need to send large files that would never fit as regular attachments. That being said, sometimes there are files that would perfectly fit as attachments but I want the security that Hightail provides when sending sensitive or private material. It's very comforting knowing that the content I'm sending is only being received and viewed by the intended parties. It's also comforting for my clients when it's THEIR content that I'm sending for review.
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ShareFile
Sometimes we just need to send a single large file, and compressing it is easier than using ShareFile. But generally, we use ShareFile to exchange or send anything over 20 MB. A problem that we have not had [yet], but wonder about is this: Are ShareFile and its e-mailed links safe for transmission to/from U.S. Government computers? All of our public-sector clients are state and locality-based. We haven't had any interacton with U.S. entities. U.S. entities, especially DOD, are rather particular about these type of file-sharing sites and links embedded inside e-mails.
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Pros
OpenText
  • Management of content, communication, spaces, and projects in general.
  • Control of processes, tasks and activities between the different members of teams.
  • Collaborative work through different media and channels.
Read full review
ShareFile
  • Authenticated electronic document signatures--self-signing, and sending out for signatures. This is a robust feature that also allows for additional information to be added to documents being sent for signatures, such as dates, notes, and items omitted but needed.
  • Encrypted emails through ShareFile, Citrix apps for Outlook, Gmail, and Mac email systems. Encrypted email messages cannot be cut/pasted, nor forwarded without encryption. If only the attachments need to be encrypted, the email message can be unencrypted. Also, two options for securely opening an encrypted email (one with less credentials, one with more).
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Cons
OpenText
  • Some of our recipients are not very tech-savvy and can get confused with how to download a file. There is some room for improvement by making it clearer where the user should click to download the file.
Read full review
ShareFile
  • Users grow quickly (each client gets a separate account). Automated pruning would be nice.
  • I'm not aware of integration with Office365 online (only the outlook app). This could make it harder for some users.
  • It would be nice to have something that auto-scans emails and attachments for PII and would require Sharefile for those emails.
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Likelihood to Renew
OpenText
No answers on this topic
ShareFile
The cost is fair and the program does what it has promised to do. Customer service is attentive. I'm not aware of any better-sounding file sharing systems out there that would tempt us to discontinue ShareFile.
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Usability
OpenText
No answers on this topic
ShareFile
ShareFile is so easy to use I was able to download all of my projects files and have them set up to sync before my supervisor could even come over to explain the process to me. It is a neatly organized and intuitive software that allows even the less tech-savvy to become power users.
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Reliability and Availability
OpenText
No answers on this topic
ShareFile
The software has never been down when I needed to use it.
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Performance
OpenText
No answers on this topic
ShareFile
Easy to use, easy to integrate with Outlook. I only gave it a 9 because I have found that sometimes it does not play nicely with Outlook and can slow it down. But, when that happens (not frequent), I restart Outlook and all is well again
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Support Rating
OpenText
No answers on this topic
ShareFile
Typically the support is very knowledgeable and interested in following an issue until it is fully resolved. I have not had any issues working with their staff as they are all polite and easy to communicate with. If the first or second level tech does not fix the concern then it is escalated until we get to someone who can close the case.
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Implementation Rating
OpenText
No answers on this topic
ShareFile
Good documentation for the API. With a little help from RS tech staff, any competent programmer should be able to integrate RightSignature with an existing system in a week or three. That help is easy to get as well
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Alternatives Considered
OpenText
Honestly, once we started using Google Drive more efficiently and saw what improvements OpenText Hightail had made, it was hard to choose. But now that we more consistently use Google Drive, I use it probably 75% more than I use OpenText Hightail for the same tasks. I'm not sure how much longer I'll be a customer at OpenText but it's great to have both options.
Read full review
ShareFile
ShareFile is easier and does what you need. I have moved a few organizations from SharePoint to ShareFile. Just easier. You can setup different areas for different departments, setup their permissions and it is easy enough for them to do what they want in their zones. The mobile app works great as well. So you can all the features you really use from SP, but just easier to setup and use.
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Scalability
OpenText
No answers on this topic
ShareFile
I am a one person office. I have no idea how this software would scale to a larger office.
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Return on Investment
OpenText
  • Hightail simply saves time. We no longer struggle with trying to meet the requirements of OutLook. When we have a file that is too large to send via OutLook we just "hightail it".
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ShareFile
  • It's been huge in allowing our freelancers to upload a doc or email comp into the system and initiate a workflow so that those inside the organization can provide feedback without the need of staying on top of emails/messages. It's all located in one place.
  • The time suck from the previously-mentioned annotations issue has caused me to lose some productivity as I have to 'wait my turn' to drop in an annotation, then have it removed, and re-attempt multiple times. Not a huge impact on ROI, but it does affect productivity.
  • From the product side, it is helpful for me to reference what the content will be on our website before the page goes up, as well as the copy we send to our retailers who resell our products. Our marketing lingo stays even across all touch-points because of ShareFile.
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ScreenShots

OpenText Hightail Screenshots

Screenshot of Improve review process with inline commenting for visual files.Screenshot of Compare each update instantly with visual versions.Screenshot of Bring everyone and everything together in a Space.Screenshot of Improve the audio and video review process with time-stamped commenting.

ShareFile Screenshots

Screenshot of ShareFile dashboardScreenshot of ShareFile Outlook PluginScreenshot of ProjectsScreenshot of Link sharing optionsScreenshot of ShareFile e-signature