What users are saying about
170 Ratings
34 Ratings
170 Ratings
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Score 8.1 out of 100
34 Ratings
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Score 8.4 out of 100

Feature Set Ratings

  • Citrix ShareFile ranks higher in 2 feature sets: Cloud Storage Security & Administration, Cloud Storage Platform
  • ownCloud ranks higher in 1 feature set: File Sharing & Management

File Sharing & Management

8.4

Citrix ShareFile

84%
8.5

ownCloud

85%
ownCloud ranks higher in 4/7 features

Versioning

9.8
98%
41 Ratings
9.0
90%
10 Ratings

Video files

6.2
62%
35 Ratings
7.8
78%
9 Ratings

Audio files

5.6
56%
34 Ratings
8.1
81%
9 Ratings

Document collaboration

9.6
96%
50 Ratings
7.8
78%
12 Ratings

Access control

9.0
90%
52 Ratings
9.5
95%
12 Ratings

File search

9.8
98%
51 Ratings
8.1
81%
12 Ratings

Device sync

8.6
86%
46 Ratings
9.3
93%
12 Ratings

Cloud Storage Security & Administration

9.5

Citrix ShareFile

95%
8.5

ownCloud

85%
Citrix ShareFile ranks higher in 3/3 features

User and role management

9.0
90%
49 Ratings
9.0
90%
12 Ratings

File organization

9.8
98%
52 Ratings
8.7
87%
13 Ratings

Device management

9.8
98%
41 Ratings
7.7
77%
9 Ratings

Cloud Storage Platform

9.8

Citrix ShareFile

98%
8.8

ownCloud

88%
Citrix ShareFile ranks higher in 3/3 features

Performance

9.7
97%
51 Ratings
8.8
88%
13 Ratings

Reliability

9.8
98%
52 Ratings
9.1
91%
13 Ratings

Storage Reports

9.7
97%
43 Ratings
8.4
84%
10 Ratings

Attribute Ratings

  • Citrix ShareFile is rated higher in 2 areas: Likelihood to Recommend, Support Rating
  • ownCloud is rated higher in 2 areas: Usability, Performance

Likelihood to Recommend

9.9

Citrix ShareFile

99%
57 Ratings
7.8

ownCloud

78%
13 Ratings

Likelihood to Renew

10.0

Citrix ShareFile

100%
4 Ratings

ownCloud

N/A
0 Ratings

Usability

8.3

Citrix ShareFile

83%
15 Ratings
8.7

ownCloud

87%
4 Ratings

Performance

9.0

Citrix ShareFile

90%
26 Ratings
10.0

ownCloud

100%
4 Ratings

Support Rating

8.7

Citrix ShareFile

87%
16 Ratings
8.0

ownCloud

80%
6 Ratings

Likelihood to Recommend

Citrix

If you need a file sharing, collaborative product with version control, permissions, etc. But don't want something you need a dedicated, highly technical person to administer, this is the option. Easy to use, has the features that most people use and not so worried about the features that only 1% of the companies out there use. ShareFile is perfect for small to mid-sized companies.
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ownCloud

I'd easily recommend ownCloud to small businesses or teams within organizations. I've not used ownCloud in large deployments, so I'd hesitate before suggesting it in a situation where more than 10 users need support. That said, ownCloud is easy to set up and multiple instances could be used to service a large user base.
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Pros

Citrix

  • Authenticated electronic document signatures--self-signing, and sending out for signatures. This is a robust feature that also allows for additional information to be added to documents being sent for signatures, such as dates, notes, and items omitted but needed.
  • Encrypted emails through ShareFile, Citrix apps for Outlook, Gmail, and Mac email systems. Encrypted email messages cannot be cut/pasted, nor forwarded without encryption. If only the attachments need to be encrypted, the email message can be unencrypted. Also, two options for securely opening an encrypted email (one with less credentials, one with more).
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ownCloud

  • Attention and dedication to making the product a world class product with continual product updates.
  • Ease of use from an administration standpoint, and a very Clear UI.
  • The price -- you can't beat free!
  • Mobile applications are great.
  • Integration with public S3 cloud providers like AWS S3 and Wasabi S3.
  • 2FA authentication is supported and works great!
  • Marketplace Add-Ons: I love this! For example, I can install an add-on that natively opens raw images. I am a photographer as well, and being able to quickly view the CR2 Raw Files direct from the camera is fantastic! This was made possible by a marketplace add-in.
  • Embedded Media Players: Photos, Music, and Video files can be viewed and played right in the browser window.
  • Sync application to keep local files on a computer updated with the files on the server.
  • Access control and permissions -- shareable links!
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Cons

Citrix

  • Users grow quickly (each client gets a separate account). Automated pruning would be nice.
  • I'm not aware of integration with Office365 online (only the outlook app). This could make it harder for some users.
  • It would be nice to have something that auto-scans emails and attachments for PII and would require Sharefile for those emails.
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ownCloud

  • Inability to easily collaboratively edit the same document by several people. Some advances have been made with Collabora (Libreoffice online) but it is still very sub-par compared to Office365 and desktop/online Office editing Sharepoint or OneDrive documents.
  • Apps for Calendar and Contacts are not part of the basic core, and although now quite supported they cannot still be easily deployed in common email clients such as Outlook or Thunderbird, separate CalDAV and CardDAV plugins need to be installed. Embedding an email solution and plugins for major email clients so they can work just by entering username and password would be good.
  • Risk of moving important folders/files to another location just by random drag-and-drop on Windows. Sometimes this breaks public links that cannot be restored anymore. Reverting such mistake by any of the users is impossible automatically.
  • When some user deletes some data in a shared folder it is put into recycle bin of the owner of the folder. The user who deleted cannot himself/herself revert such action as he/she does not see the recycle bin (trash) of the owner. Also, there is no log in the recycle bin who deleted that file or folder.
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Pricing Details

Citrix ShareFile

Starting Price

$50 per month

Editions & Modules

Citrix ShareFile editions and modules pricing
EditionModules
Standard$55 ($50)1
Advanced$85 ($77)2
Premium$135 ($122)3
Virtual Data Room$375 ($338)4

Footnotes

  1. per month (billed annually)
  2. per month (billed annually)
  3. per month (billed annually)
  4. per month (billed annually)

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

ownCloud

Starting Price

$0

Editions & Modules

ownCloud editions and modules pricing
EditionModules
CommunityFree1
Standard52
Enterprise123
For Teams134
For Single Users155

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

Likelihood to Renew

Citrix

The cost is fair and the program does what it has promised to do. Customer service is attentive. I'm not aware of any better-sounding file sharing systems out there that would tempt us to discontinue ShareFile.
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ownCloud

No answers on this topic

Usability

Citrix

ShareFile is so easy to use I was able to download all of my projects files and have them set up to sync before my supervisor could even come over to explain the process to me. It is a neatly organized and intuitive software that allows even the less tech-savvy to become power users.
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ownCloud

OwnCloud is easy for me to use, and I believe it would be for others too. The barrier for most people will be the set up. For a technology professional like myself, ownCloud's setup is pretty straightforward, but it's not the sort of thing most casual users will be able to handle. Also, it's on the user to maintain the service. These can be taken care of by paying someone to do it for you.
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Performance

Citrix

Easy to use, easy to integrate with Outlook. I only gave it a 9 because I have found that sometimes it does not play nicely with Outlook and can slow it down. But, when that happens (not frequent), I restart Outlook and all is well again
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ownCloud

Compared with other cloud services, ownCloud has been the most efficient. It doesn't create a noticeable drain on resources and very quickly syncs across all my devices. I'm usually able to save a file on my laptop and by the time I walk over and sit down at my desktop machine, it's already there. I don't need to wait as often as I have with services like OneDrive.
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Support Rating

Citrix

Typically the support is very knowledgeable and interested in following an issue until it is fully resolved. I have not had any issues working with their staff as they are all polite and easy to communicate with. If the first or second level tech does not fix the concern then it is escalated until we get to someone who can close the case.
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ownCloud

Regarding the community edition, there is a reasonably good support on the IRC, forums and in the issue section on Github. Perhaps a much more individual approach would be available if the premium support was chosen and the instance of the server was provided by the Owncloud company that also offers some premium extensions, not available generally. However, we did not need this level of support yet.
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Alternatives Considered

Citrix

Dropbox was sufficient, but it required downloading Adobe Acrobat. And I'll tell you this - many people in our organization aren't the best with installing the 'right' software (i.e., they do a Google search, click a link, click the wrong download button and install some other nonsense like a toolbar or what have you) and then it has caused more issues than are needed. ShareFile is plug & play.
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ownCloud

The paid cloud services are expensive if you need a lot of data. You're giving your personal and business information to a data-hungry organization. Local NAS solutions are too slow. We run ownCloud on an older business PC and the performance is outstanding, even for remote access, due to local syncing.
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Return on Investment

Citrix

  • POSITIVE IMPACT: Considering the process we were using prior to ShareFile (FTP and WinZip), our ROI was almost immediate. ShareFile took the complexity out of the process and gave us control and audits over our file collaboration functions.
  • POSITIVE IMPACT: We all know that a happy user is soo much better than an unhappy one. I have approximately 20 users at this time and they have provided nothing but POSITIVE remarks about how simple and fast it is to use.
  • POSITIVE IMPACT: Centralized management as an IT Manager is paramount. ShareFile is easy to manage and deploy to end users. I would say it's as close to effortless as it can possibly be.
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ownCloud

  • Software is free so if you are going for a hosted solution anyway, it's hard to beat
  • One of the easiest way to make sure your data is secured without compromising on features
  • You need to manage the infrastructure and software
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