What users are saying about
136 Ratings
31 Ratings
136 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.2 out of 100
31 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.1 out of 100

Likelihood to Recommend

Citrix ShareFile

ShareFile works very well for sending encrypted attachments through the Outlook app. The one-click feature makes it intuitive for users. There are two scenarios I can think of where it wouldn't fit as well. If you have a significant user base who does not use the Outlook app ShareFile may be harder to implement as users would have to go to the web portal. Additionally, the Outlook app has an automated feature where it will encrypt files over a certain size. This inconsistency can annoy some users but that will be more of a deployment detail.
Anonymous | TrustRadius Reviewer

ownCloud

I'd easily recommend ownCloud to small businesses or teams within organizations. I've not used ownCloud in large deployments, so I'd hesitate before suggesting it in a situation where more than 10 users need support. That said, ownCloud is easy to set up and multiple instances could be used to service a large user base.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

File Sharing & Management

Citrix ShareFile
8.0
ownCloud
8.5
Versioning
Citrix ShareFile
8.1
ownCloud
9.0
Video files
Citrix ShareFile
7.0
ownCloud
7.8
Audio files
Citrix ShareFile
6.4
ownCloud
8.1
Document collaboration
Citrix ShareFile
7.4
ownCloud
7.7
Access control
Citrix ShareFile
9.4
ownCloud
9.5
File search
Citrix ShareFile
8.6
ownCloud
8.0
Device sync
Citrix ShareFile
8.8
ownCloud
9.3

Cloud Storage Security & Administration

Citrix ShareFile
8.9
ownCloud
8.5
User and role management
Citrix ShareFile
9.0
ownCloud
9.0
File organization
Citrix ShareFile
8.9
ownCloud
8.7
Device management
Citrix ShareFile
8.8
ownCloud
7.7

Cloud Storage Platform

Citrix ShareFile
8.4
ownCloud
8.7
Performance
Citrix ShareFile
8.4
ownCloud
8.7
Reliability
Citrix ShareFile
8.7
ownCloud
9.1
Storage Reports
Citrix ShareFile
8.2
ownCloud
8.4

Pros

Citrix ShareFile

  • Authenticated electronic document signatures--self-signing, and sending out for signatures. This is a robust feature that also allows for additional information to be added to documents being sent for signatures, such as dates, notes, and items omitted but needed.
  • Encrypted emails through ShareFile, Citrix apps for Outlook, Gmail, and Mac email systems. Encrypted email messages cannot be cut/pasted, nor forwarded without encryption. If only the attachments need to be encrypted, the email message can be unencrypted. Also, two options for securely opening an encrypted email (one with less credentials, one with more).
Anonymous | TrustRadius Reviewer

ownCloud

  • Attention and dedication to making the product a world class product with continual product updates.
  • Ease of use from an administration standpoint, and a very Clear UI.
  • The price -- you can't beat free!
  • Mobile applications are great.
  • Integration with public S3 cloud providers like AWS S3 and Wasabi S3.
  • 2FA authentication is supported and works great!
  • Marketplace Add-Ons: I love this! For example, I can install an add-on that natively opens raw images. I am a photographer as well, and being able to quickly view the CR2 Raw Files direct from the camera is fantastic! This was made possible by a marketplace add-in.
  • Embedded Media Players: Photos, Music, and Video files can be viewed and played right in the browser window.
  • Sync application to keep local files on a computer updated with the files on the server.
  • Access control and permissions -- shareable links!
Jonathan Hanson | TrustRadius Reviewer

Cons

Citrix ShareFile

  • Software can close or quit all on its own sometimes.
  • The password reset can be a pain with all the "choose a picture" steps to prove you are not a robot.
  • I sometimes see issues with synchronizing long file paths and special characters.
Anonymous | TrustRadius Reviewer

ownCloud

  • Inability to easily collaboratively edit the same document by several people. Some advances have been made with Collabora (Libreoffice online) but it is still very sub-par compared to Office365 and desktop/online Office editing Sharepoint or OneDrive documents.
  • Apps for Calendar and Contacts are not part of the basic core, and although now quite supported they cannot still be easily deployed in common email clients such as Outlook or Thunderbird, separate CalDAV and CardDAV plugins need to be installed. Embedding an email solution and plugins for major email clients so they can work just by entering username and password would be good.
  • Risk of moving important folders/files to another location just by random drag-and-drop on Windows. Sometimes this breaks public links that cannot be restored anymore. Reverting such mistake by any of the users is impossible automatically.
  • When some user deletes some data in a shared folder it is put into recycle bin of the owner of the folder. The user who deleted cannot himself/herself revert such action as he/she does not see the recycle bin (trash) of the owner. Also, there is no log in the recycle bin who deleted that file or folder.
Martin Malec | TrustRadius Reviewer

Likelihood to Renew

Citrix ShareFile

Citrix ShareFile 10.0
Based on 4 answers
The cost is fair and the program does what it has promised to do. Customer service is attentive. I'm not aware of any better-sounding file sharing systems out there that would tempt us to discontinue ShareFile.
Anonymous | TrustRadius Reviewer

ownCloud

No score
No answers yet
No answers on this topic

Usability

Citrix ShareFile

Citrix ShareFile 8.7
Based on 15 answers
ShareFile is so easy to use I was able to download all of my projects files and have them set up to sync before my supervisor could even come over to explain the process to me. It is a neatly organized and intuitive software that allows even the less tech-savvy to become power users.
christian Maxwell | TrustRadius Reviewer

ownCloud

ownCloud 8.8
Based on 4 answers
OwnCloud is easy for me to use, and I believe it would be for others too. The barrier for most people will be the set up. For a technology professional like myself, ownCloud's setup is pretty straightforward, but it's not the sort of thing most casual users will be able to handle. Also, it's on the user to maintain the service. These can be taken care of by paying someone to do it for you.
João Almeida | TrustRadius Reviewer

Performance

Citrix ShareFile

Citrix ShareFile 9.0
Based on 26 answers
Easy to use, easy to integrate with Outlook. I only gave it a 9 because I have found that sometimes it does not play nicely with Outlook and can slow it down. But, when that happens (not frequent), I restart Outlook and all is well again
Andrew Simpson | TrustRadius Reviewer

ownCloud

ownCloud 10.0
Based on 2 answers
Compared with other cloud services, ownCloud has been the most efficient. It doesn't create a noticeable drain on resources and very quickly syncs across all my devices. I'm usually able to save a file on my laptop and by the time I walk over and sit down at my desktop machine, it's already there. I don't need to wait as often as I have with services like OneDrive.
Anonymous | TrustRadius Reviewer

Support Rating

Citrix ShareFile

Citrix ShareFile 8.9
Based on 16 answers
We find that tickets circle around Level 1 techs and response time is slow as Australia is not in a great time zone compared to their support team. When escalated to Level 2 and 3, sometimes issues get resolved but we find many times that our environment is blamed and they do not always take responsibility of their platform. We have also sometimes had to escalate issues to our local technical and sales reps to see any progress on tickets.
Alvin Landicho | TrustRadius Reviewer

ownCloud

ownCloud 8.0
Based on 3 answers
Regarding the community edition, there is a reasonably good support on the IRC, forums and in the issue section on Github. Perhaps a much more individual approach would be available if the premium support was chosen and the instance of the server was provided by the Owncloud company that also offers some premium extensions, not available generally. However, we did not need this level of support yet.
Martin Malec | TrustRadius Reviewer

Alternatives Considered

Citrix ShareFile

Dropbox was sufficient, but it required downloading Adobe Acrobat. And I'll tell you this - many people in our organization aren't the best with installing the 'right' software (i.e., they do a Google search, click a link, click the wrong download button and install some other nonsense like a toolbar or what have you) and then it has caused more issues than are needed. ShareFile is plug & play.
Steffany Winkelmann | TrustRadius Reviewer

ownCloud

The paid cloud services are expensive if you need a lot of data. You're giving your personal and business information to a data-hungry organization. Local NAS solutions are too slow. We run ownCloud on an older business PC and the performance is outstanding, even for remote access, due to local syncing.
Anonymous | TrustRadius Reviewer

Return on Investment

Citrix ShareFile

  • POSITIVE IMPACT: Considering the process we were using prior to ShareFile (FTP and WinZip), our ROI was almost immediate. ShareFile took the complexity out of the process and gave us control and audits over our file collaboration functions.
  • POSITIVE IMPACT: We all know that a happy user is soo much better than an unhappy one. I have approximately 20 users at this time and they have provided nothing but POSITIVE remarks about how simple and fast it is to use.
  • POSITIVE IMPACT: Centralized management as an IT Manager is paramount. ShareFile is easy to manage and deploy to end users. I would say it's as close to effortless as it can possibly be.
Joe Spradlin | TrustRadius Reviewer

ownCloud

  • Software is free so if you are going for a hosted solution anyway, it's hard to beat
  • One of the easiest way to make sure your data is secured without compromising on features
  • You need to manage the infrastructure and software
Marc-Olivier Turgeon-Ferland | TrustRadius Reviewer

Pricing Details

Citrix ShareFile

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Citrix ShareFile Editions & Modules

Edition
Standard$55 ($50)1
Advanced$85 ($77)1
Premium$135 ($122)1
Virtual Data Room$375 ($338)1
  1. per month (billed annually)
Additional Pricing Details

ownCloud

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

ownCloud Editions & Modules

Edition
CommunityFree
Standard$52
Enterprise$122
For Teams$132
For Single Users$152
  1. per month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Citrix ShareFile
8.4
ownCloud
8.1

Likelihood to Renew

Citrix ShareFile
10.0
ownCloud

Usability

Citrix ShareFile
8.7
ownCloud
8.8

Performance

Citrix ShareFile
9.0
ownCloud
10.0

Support Rating

Citrix ShareFile
8.9
ownCloud
8.0

Add comparison