59 Ratings
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Score 7.7 out of 100
104 Ratings
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Score 8.5 out of 100

Likelihood to Recommend

Citrix Virtual Apps (formerly XenApp)

Large enterprises with hundreds or thousands of users across many geographical locations are ideal candidate for Citrix XenApp. For medium enterprises, Citrix also offers XenApp in the cloud which is a hybrid cloud model where management servers are in the cloud and the company can host the worker servers locally or in preferred data center setup. Xenapp is also ideal for applications that requires frequent update to users and to ensure all users have access to the same version of the application from anywhere, any device, and any type of network connection.
Keith Kyaw, MBA, ITIL, CCA | TrustRadius Reviewer

SolarWinds Dameware Remote Support (DRS)

One key item to consider is the user base. Are they typically all on the network where you can access them directly or is the majority of the workforce you are supporting with the tool remote? If they are always remote, I would probably seek another solution. There are solutions that have the client check in component allowing you to connect as needed without the user having to use a provided link. This may be for support or for updates, etc., that the admin needs to do.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Application Virtualization

Citrix Virtual Apps (formerly XenApp)
6.3
SolarWinds Dameware Remote Support (DRS)
Application support
Citrix Virtual Apps (formerly XenApp)
5.6
SolarWinds Dameware Remote Support (DRS)
Device support
Citrix Virtual Apps (formerly XenApp)
9.6
SolarWinds Dameware Remote Support (DRS)
Ease of deployment
Citrix Virtual Apps (formerly XenApp)
2.4
SolarWinds Dameware Remote Support (DRS)
Application packaging
Citrix Virtual Apps (formerly XenApp)
8.0
SolarWinds Dameware Remote Support (DRS)
Security
Citrix Virtual Apps (formerly XenApp)
5.6
SolarWinds Dameware Remote Support (DRS)

Remote Administration

Citrix Virtual Apps (formerly XenApp)
SolarWinds Dameware Remote Support (DRS)
9.1
Screen sharing
Citrix Virtual Apps (formerly XenApp)
SolarWinds Dameware Remote Support (DRS)
10.0
File transfer
Citrix Virtual Apps (formerly XenApp)
SolarWinds Dameware Remote Support (DRS)
10.0
Instant message
Citrix Virtual Apps (formerly XenApp)
SolarWinds Dameware Remote Support (DRS)
8.8
Secure remote access with Smart Card authentication
Citrix Virtual Apps (formerly XenApp)
SolarWinds Dameware Remote Support (DRS)
9.0
Access to sleeping/powered-off computers
Citrix Virtual Apps (formerly XenApp)
SolarWinds Dameware Remote Support (DRS)
9.1
Over-the-Internet remote session
Citrix Virtual Apps (formerly XenApp)
SolarWinds Dameware Remote Support (DRS)
9.1
Initiate remote control from mobile
Citrix Virtual Apps (formerly XenApp)
SolarWinds Dameware Remote Support (DRS)
9.0
Remote management of servers & workstations
Citrix Virtual Apps (formerly XenApp)
SolarWinds Dameware Remote Support (DRS)
10.0
Remote Active Directory® management
Citrix Virtual Apps (formerly XenApp)
SolarWinds Dameware Remote Support (DRS)
9.4
Centralized management dashboard
Citrix Virtual Apps (formerly XenApp)
SolarWinds Dameware Remote Support (DRS)
8.4
Session record
Citrix Virtual Apps (formerly XenApp)
SolarWinds Dameware Remote Support (DRS)
8.5
Annotations
Citrix Virtual Apps (formerly XenApp)
SolarWinds Dameware Remote Support (DRS)
7.7
Monitoring and Alerts
Citrix Virtual Apps (formerly XenApp)
SolarWinds Dameware Remote Support (DRS)
8.7
Multi-platform remote control
Citrix Virtual Apps (formerly XenApp)
SolarWinds Dameware Remote Support (DRS)
9.6

Pros

Citrix Virtual Apps (formerly XenApp)

  • Xenapp uses a proprietary system (IMA/FMA) to more quickly deliver the screen shots, mouse clicks, etc...being done on the servers back to the users screen. This system is faster than any other app delivery programs protocols and for most users the apps are fairly seamless and run as if they were local as to speed.
  • Xenapp does require some training but overall is not overly technical in nature which helps in quickly ramping up into managing and configuring it.
  • XenApp's one main goal is to publish applications to user desktops. It does that better than any other solution on the market. There are alternate ways of doing this including simply using Microsoft's built in App delivery product but you will encounter more issues and a less than happy user experience if you try to pay less and skip adding XenApp into the mix.
Anonymous | TrustRadius Reviewer

SolarWinds Dameware Remote Support (DRS)

  • DameWare has been a very reliable solution for remote support for out team.
  • With multiple authentication options, we are able to connect to computers that have been dropped from the domain.
  • The secure file transfer in DameWare provides and quick and easy way to pass files to/from employee computers saving us time during support.
Michael Chambers | TrustRadius Reviewer

Cons

Citrix Virtual Apps (formerly XenApp)

  • Cost - Licensing costs are not cheap.
  • Local printing is not installed by default. It took some time getting printing set up for each individual user.
  • Application compatibility is an issue when Citrix XenApp is updated, we were forced into purchasing not only an update, but also new office software.
Eric Mueller, CSM, PMP | TrustRadius Reviewer

SolarWinds Dameware Remote Support (DRS)

  • Perhaps popup messages that guide a user to where they need to go when sharing a session with another remote user to allow them full access as well.
  • When the toolbar gets minimized it can be difficult to get it restored.
Brett Davis | TrustRadius Reviewer

Likelihood to Renew

Citrix Virtual Apps (formerly XenApp)

No score
No answers yet
No answers on this topic

SolarWinds Dameware Remote Support (DRS)

SolarWinds Dameware Remote Support (DRS) 9.5
Based on 11 answers
This application is one of my most used tools when it comes to supporting end users and the network as well. I don't have to run all over the place to get things done when I can access multiple computers on the network at the same time to accomplish multiple tasks in a minimal amount of time.
Brett Davis | TrustRadius Reviewer

Usability

Citrix Virtual Apps (formerly XenApp)

Citrix Virtual Apps (formerly XenApp) 8.0
Based on 1 answer
Functions well in a Department of Defense environment, particularly when paired with a physical NetScaler that is FIPS compliant
Anonymous | TrustRadius Reviewer

SolarWinds Dameware Remote Support (DRS)

SolarWinds Dameware Remote Support (DRS) 9.9
Based on 9 answers
Because it has enhanced my ability to trouble shoot more issues during the day. Instead of having to go to each machine and spend time at the machine, I can remote in from my desktop and assist the person 90 per cent of the time. I also use it from home to remote in which saves me the time from having to return back to the workplace.
Jeanne Moffat | TrustRadius Reviewer

Reliability and Availability

Citrix Virtual Apps (formerly XenApp)

No score
No answers yet
No answers on this topic

SolarWinds Dameware Remote Support (DRS)

SolarWinds Dameware Remote Support (DRS) 9.0
Based on 2 answers
Yes, always available.
Anonymous | TrustRadius Reviewer

Performance

Citrix Virtual Apps (formerly XenApp)

No score
No answers yet
No answers on this topic

SolarWinds Dameware Remote Support (DRS)

SolarWinds Dameware Remote Support (DRS) 8.5
Based on 4 answers
The application always seems responsive to me
John Knierim | TrustRadius Reviewer

Support Rating

Citrix Virtual Apps (formerly XenApp)

No score
No answers yet
No answers on this topic

SolarWinds Dameware Remote Support (DRS)

SolarWinds Dameware Remote Support (DRS) 8.9
Based on 16 answers
I use a Samsung mobile device; DameWare Mobile was working and then after an Android update it started crashing. I reported the issue to DameWare and worked with the technicians and developers to gather data for them to correct the issue. They quickly published a beta release for me to test (which corrected the crashes) and then published an update to the Google Play Store.
Michael Chambers | TrustRadius Reviewer

In-Person Training

Citrix Virtual Apps (formerly XenApp)

No score
No answers yet
No answers on this topic

SolarWinds Dameware Remote Support (DRS)

SolarWinds Dameware Remote Support (DRS) 9.0
Based on 1 answer
It was excellent
John Knierim | TrustRadius Reviewer

Online Training

Citrix Virtual Apps (formerly XenApp)

No score
No answers yet
No answers on this topic

SolarWinds Dameware Remote Support (DRS)

SolarWinds Dameware Remote Support (DRS) 9.0
Based on 1 answer
The videos were more than sufficient to learn the product
John Knierim | TrustRadius Reviewer

Implementation Rating

Citrix Virtual Apps (formerly XenApp)

Citrix Virtual Apps (formerly XenApp) 7.0
Based on 1 answer
Issues with overlapping settings caused troubleshooting to be a problem during the early stages of deployment.
Anonymous | TrustRadius Reviewer

SolarWinds Dameware Remote Support (DRS)

SolarWinds Dameware Remote Support (DRS) 9.0
Based on 21 answers
It helps greatly if you know someone already using DameWare Remote Support. I was fortunate as my tech support guys were using it at their hospital and assisted me through the purchase, download and implementation of remote support. As well as, knowing how many licenses to purchase at the time. You have to make sure that anyone assisting in IT can have access to the program with their own license.
Jeanne Moffat | TrustRadius Reviewer

Alternatives Considered

Citrix Virtual Apps (formerly XenApp)

Other products were more cost effective, offered a better support contract, had less dependencies on third party programs, were much simpler to configure, had better documentation, and didn't require as much hardware.We chose Citrix over the alternatives, because one of our customers required the use of Citrix for the connection of Third Party vendors.
Anonymous | TrustRadius Reviewer

SolarWinds Dameware Remote Support (DRS)

We previously utilized LogMeIn. They increased the pricing of their solution which made us reconsider it. I inherited LogMeIn. I am not a big fan of hosted solutions for some vital IT processes. There was convenience in LogMeIn, but there were also risks about the solution that I was never completely comfortable with. I had utilized DameWare at a previous company, so I knew what I was getting with it. It was an easy decision for me to make. DameWare is an exceptional product.
Anonymous | TrustRadius Reviewer

Scalability

Citrix Virtual Apps (formerly XenApp)

No score
No answers yet
No answers on this topic

SolarWinds Dameware Remote Support (DRS)

SolarWinds Dameware Remote Support (DRS) 8.0
Based on 2 answers
You get an 8 because of the constant initial freeze on most connections. Takes a reconnect to have it work.
Anonymous | TrustRadius Reviewer

Return on Investment

Citrix Virtual Apps (formerly XenApp)

  • Allowing staff to complete time sensitive work. i.e. Accounting processing payroll, billing. Staff meeting deadlines for client production products.
  • Time installing and configuring software occurrences is externally cut down. Such as personal profile configuration of toolbar's, files, shortcuts, etc.
  • Software licenses reduced.
Daniel J. Lewis | TrustRadius Reviewer

SolarWinds Dameware Remote Support (DRS)

  • DameWare has allowed us to maintain our non-traditional approach to IT support. It allows our administrators to work from anywhere and has extended their reach to clients domestic and abroad.
  • Return on investment was realized as soon as we purchased the licenses. We don't have to maintain a large office space or overhead costs due to the flexibility it allows our administrators.
  • First call resolution has increased drastically since implementing DameWare company-wide. The user no longer has to wait to reproduce an error. We can screen share and view it as it happens and mitigate the issues.
Marc Cummings | TrustRadius Reviewer

Screenshots

Citrix Virtual Apps (formerly XenApp)

Pricing Details

Citrix Virtual Apps (formerly XenApp)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Citrix Virtual Apps (formerly XenApp) Editions & Modules

Additional Pricing Details

SolarWinds Dameware Remote Support (DRS)

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

SolarWinds Dameware Remote Support (DRS) Editions & Modules

Edition
Dameware Remote Support$3881
Dameware Mini Remote Control$2762
  1. per technician, unlimited end-users
  2. per technician, unlimited end users
Additional Pricing Details
DameWare Remote Support and Mini Remote Control are licensed based on the number of technician users that use the software for remote administration. There are no limits or restrictions for the number of end-users supported or the number of remote endpoints/computers supported. As you buy higher counts of licenses, the per-seat pricing goes down giving you a reduced total price.

Rating Summary

Likelihood to Recommend

Citrix Virtual Apps (formerly XenApp)
2.4
SolarWinds Dameware Remote Support (DRS)
9.7

Likelihood to Renew

Citrix Virtual Apps (formerly XenApp)
SolarWinds Dameware Remote Support (DRS)
9.5

Usability

Citrix Virtual Apps (formerly XenApp)
8.0
SolarWinds Dameware Remote Support (DRS)
9.9

Reliability and Availability

Citrix Virtual Apps (formerly XenApp)
SolarWinds Dameware Remote Support (DRS)
9.0

Performance

Citrix Virtual Apps (formerly XenApp)
SolarWinds Dameware Remote Support (DRS)
8.5

Support Rating

Citrix Virtual Apps (formerly XenApp)
SolarWinds Dameware Remote Support (DRS)
8.9

In-Person Training

Citrix Virtual Apps (formerly XenApp)
SolarWinds Dameware Remote Support (DRS)
9.0

Online Training

Citrix Virtual Apps (formerly XenApp)
SolarWinds Dameware Remote Support (DRS)
9.0

Implementation Rating

Citrix Virtual Apps (formerly XenApp)
7.0
SolarWinds Dameware Remote Support (DRS)
9.0

Scalability

Citrix Virtual Apps (formerly XenApp)
SolarWinds Dameware Remote Support (DRS)
8.0

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