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Top Rated
1934 Ratings
63 Ratings
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Score 8.1 out of 100

TeamViewer

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Top Rated
1934 Ratings
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Score 8.4 out of 100

Likelihood to Recommend

Citrix Virtual Apps (formerly XenApp)

Large enterprises with hundreds or thousands of users across many geographical locations are ideal candidate for Citrix XenApp. For medium enterprises, Citrix also offers XenApp in the cloud which is a hybrid cloud model where management servers are in the cloud and the company can host the worker servers locally or in preferred data center setup. Xenapp is also ideal for applications that requires frequent update to users and to ensure all users have access to the same version of the application from anywhere, any device, and any type of network connection.
Keith Kyaw, MBA, ITIL, CCA | TrustRadius Reviewer

TeamViewer

The ability to organize and group remote accessible systems where the agent has been installed coupled with the ability to create customized applications containing the remote access agents that can be white label branded is very powerful. Links can be provided to clients that do not have the agent on their devices and they can quickly and easily install it. The areas where it struggles a bit is with the newer Mac operating systems given all the security barriers Apple has installed requiring the user to perform many complicated steps in order to allow access for TeamViewer, but that is not really a TeamViewer specific problem
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Application Virtualization

Citrix Virtual Apps (formerly XenApp)
6.2
TeamViewer
Application support
Citrix Virtual Apps (formerly XenApp)
5.6
TeamViewer
Device support
Citrix Virtual Apps (formerly XenApp)
9.7
TeamViewer
Ease of deployment
Citrix Virtual Apps (formerly XenApp)
2.3
TeamViewer
Application packaging
Citrix Virtual Apps (formerly XenApp)
8.0
TeamViewer
Security
Citrix Virtual Apps (formerly XenApp)
5.6
TeamViewer

Remote Administration

Citrix Virtual Apps (formerly XenApp)
TeamViewer
8.3
Screen sharing
Citrix Virtual Apps (formerly XenApp)
TeamViewer
9.1
File transfer
Citrix Virtual Apps (formerly XenApp)
TeamViewer
8.4
Instant message
Citrix Virtual Apps (formerly XenApp)
TeamViewer
8.0
Secure remote access with Smart Card authentication
Citrix Virtual Apps (formerly XenApp)
TeamViewer
8.0
Access to sleeping/powered-off computers
Citrix Virtual Apps (formerly XenApp)
TeamViewer
7.6
Over-the-Internet remote session
Citrix Virtual Apps (formerly XenApp)
TeamViewer
8.9
Initiate remote control from mobile
Citrix Virtual Apps (formerly XenApp)
TeamViewer
8.3
Remote management of servers & workstations
Citrix Virtual Apps (formerly XenApp)
TeamViewer
8.5
Remote Active Directory® management
Citrix Virtual Apps (formerly XenApp)
TeamViewer
8.4
Centralized management dashboard
Citrix Virtual Apps (formerly XenApp)
TeamViewer
8.0
Session record
Citrix Virtual Apps (formerly XenApp)
TeamViewer
8.3
Annotations
Citrix Virtual Apps (formerly XenApp)
TeamViewer
8.2
Monitoring and Alerts
Citrix Virtual Apps (formerly XenApp)
TeamViewer
8.0
Multi-platform remote control
Citrix Virtual Apps (formerly XenApp)
TeamViewer
8.8

Pros

Citrix Virtual Apps (formerly XenApp)

  • Xenapp uses a proprietary system (IMA/FMA) to more quickly deliver the screen shots, mouse clicks, etc...being done on the servers back to the users screen. This system is faster than any other app delivery programs protocols and for most users the apps are fairly seamless and run as if they were local as to speed.
  • Xenapp does require some training but overall is not overly technical in nature which helps in quickly ramping up into managing and configuring it.
  • XenApp's one main goal is to publish applications to user desktops. It does that better than any other solution on the market. There are alternate ways of doing this including simply using Microsoft's built in App delivery product but you will encounter more issues and a less than happy user experience if you try to pay less and skip adding XenApp into the mix.
Anonymous | TrustRadius Reviewer

TeamViewer

  • Whiteboard feature is super effective when we have to explain a problem or illustrate something to the user (both internal and external).
  • Ability to safely and securely connect with the customer system is a big plus. Since the product has been in existence for a really long time, this makes it easier for us to have customers use them without us having to convince them much
  • One great feature is the ability to drag and drop the files from one computer to another while helping someone solve a problem where we need one particular file, you don’t need to waste the time downloading it to his machine or emailing it over. If you have the file, you can copy it over with few clicks.
Ramprasad Rangachary, PMP® | TrustRadius Reviewer

Cons

Citrix Virtual Apps (formerly XenApp)

  • Cost - Licensing costs are not cheap.
  • Local printing is not installed by default. It took some time getting printing set up for each individual user.
  • Application compatibility is an issue when Citrix XenApp is updated, we were forced into purchasing not only an update, but also new office software.
Eric Mueller, CSM, PMP | TrustRadius Reviewer

TeamViewer

  • The software lacks many tools to control the versions of documents you work with during each session, either to review them in case you have lost some information in a past version and need to recover it, or to review changes to create comparisons between one version and another one.
  • The service does not handle contacts either, so you generally have to communicate with them from another platform even though it is in TeamViewer where the maintenance will take place and you have to waste more time even if you are urgent to start the work session.
  • TeamViewer does not have a calendar tool that allows you to make notes about the dates on which maintenance will be performed, or at least to record the dates so as not to cause confusion or organizational errors once the dates are approaching and you have forgotten these dates.
Richard Delgado | TrustRadius Reviewer

Likelihood to Renew

Citrix Virtual Apps (formerly XenApp)

No score
No answers yet
No answers on this topic

TeamViewer

TeamViewer 9.5
Based on 51 answers
The CEO loves teamviewer and prefers it to logmein so I am sure he will request to renew it when it comes up for renewal. It has proven its worth to the CEO so he will be a lifetime fan of Teamviewer and will always want to keep his subscription active
Andrew Shannon | TrustRadius Reviewer

Usability

Citrix Virtual Apps (formerly XenApp)

Citrix Virtual Apps (formerly XenApp) 8.0
Based on 1 answer
Functions well in a Department of Defense environment, particularly when paired with a physical NetScaler that is FIPS compliant
Anonymous | TrustRadius Reviewer

TeamViewer

TeamViewer 8.9
Based on 31 answers
I do not have complaints with the product. In fact, TeamViewer is used by some of our support companies (tech support, accounting, software, etc.), and it performs well. It is simply more product than we needed in our application, and more money than we can justify budgeting.
Anonymous | TrustRadius Reviewer

Reliability and Availability

Citrix Virtual Apps (formerly XenApp)

No score
No answers yet
No answers on this topic

TeamViewer

TeamViewer 9.0
Based on 5 answers
Always available if setup correctly.
Jackie Ramos | TrustRadius Reviewer

Performance

Citrix Virtual Apps (formerly XenApp)

No score
No answers yet
No answers on this topic

TeamViewer

TeamViewer 9.0
Based on 5 answers
The application is built on VNC which is a very stable technology.
Mike Robinson | TrustRadius Reviewer

Support Rating

Citrix Virtual Apps (formerly XenApp)

No score
No answers yet
No answers on this topic

TeamViewer

TeamViewer 7.5
Based on 65 answers
The support from the Teamviewer team has always been top notch. Any support ticket that we have submitted has been handled very quickly and with the best possible resolution. We find in most cases, contacting for a support ticket is not even necessary, as the knowledge base is more than adequate.
Clint Freeman | TrustRadius Reviewer

Online Training

Citrix Virtual Apps (formerly XenApp)

No score
No answers yet
No answers on this topic

TeamViewer

TeamViewer 6.0
Based on 3 answers
I have never used the online training either. I have watched a few informational videos that were helpful when learning how to do a specific procedure within TeamViewer and get the most out of the software by utilizing one of the many features that are available with the software. Again, 5 if for neutral.
Jordan Paquette | TrustRadius Reviewer

Implementation Rating

Citrix Virtual Apps (formerly XenApp)

Citrix Virtual Apps (formerly XenApp) 7.0
Based on 1 answer
Issues with overlapping settings caused troubleshooting to be a problem during the early stages of deployment.
Anonymous | TrustRadius Reviewer

TeamViewer

TeamViewer 10.0
Based on 13 answers
Implementation was easy enough that it didn't pose any problems. Training was minimal and the system works right out of the box
Anonymous | TrustRadius Reviewer

Alternatives Considered

Citrix Virtual Apps (formerly XenApp)

Other products were more cost effective, offered a better support contract, had less dependencies on third party programs, were much simpler to configure, had better documentation, and didn't require as much hardware.We chose Citrix over the alternatives, because one of our customers required the use of Citrix for the connection of Third Party vendors.
Anonymous | TrustRadius Reviewer

TeamViewer

Because the user can install it from a public site there is very little barrier for users to get remote help, combined with an increase of productivity due to the lack of travel and the costs associated it has been a good value for the company.I would say this is a good option if you are using this with a small team and a lot of end users spread across a large area.
Ryan Scherding | TrustRadius Reviewer

Scalability

Citrix Virtual Apps (formerly XenApp)

No score
No answers yet
No answers on this topic

TeamViewer

TeamViewer 9.0
Based on 3 answers
Stay up working. Easy to connect and disconnect. easy way to transfer files to another desktop
Jackie Ramos | TrustRadius Reviewer

Return on Investment

Citrix Virtual Apps (formerly XenApp)

  • Allowing staff to complete time sensitive work. i.e. Accounting processing payroll, billing. Staff meeting deadlines for client production products.
  • Time installing and configuring software occurrences is externally cut down. Such as personal profile configuration of toolbar's, files, shortcuts, etc.
  • Software licenses reduced.
Daniel J. Lewis | TrustRadius Reviewer

TeamViewer

  • Given that I use TeamViewer all day, every day, the ROI is hard to calculate--but the price is incredibly reasonable for what it does. In my opinion, it paid for itself in a week.
  • The business objective behind my use of TeamViewer is simple: the ability to handle all of my day-to-day tasks as if I were sitting at my desk when I am not.
Anonymous | TrustRadius Reviewer

Pricing Details

Citrix Virtual Apps (formerly XenApp)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Citrix Virtual Apps (formerly XenApp) Editions & Modules

Additional Pricing Details

TeamViewer

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

TeamViewer Editions & Modules

Edition
Business$50.901
Premium$102.902
Corporate$206.903
Remote Access$24.904
  1. 1 user, up to 200 managed devices
  2. 50 users, up to 300 managed devices
  3. 200 users, up to 500 managed devices
  4. 1 user, 3 computers
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Citrix Virtual Apps (formerly XenApp)
7.8
TeamViewer
8.4

Likelihood to Renew

Citrix Virtual Apps (formerly XenApp)
TeamViewer
9.5

Usability

Citrix Virtual Apps (formerly XenApp)
8.0
TeamViewer
8.9

Reliability and Availability

Citrix Virtual Apps (formerly XenApp)
TeamViewer
9.0

Performance

Citrix Virtual Apps (formerly XenApp)
TeamViewer
9.0

Support Rating

Citrix Virtual Apps (formerly XenApp)
TeamViewer
7.5

In-Person Training

Citrix Virtual Apps (formerly XenApp)
TeamViewer
5.0

Online Training

Citrix Virtual Apps (formerly XenApp)
TeamViewer
6.0

Implementation Rating

Citrix Virtual Apps (formerly XenApp)
7.0
TeamViewer
10.0

Scalability

Citrix Virtual Apps (formerly XenApp)
TeamViewer
9.0

Add comparison