What users are saying about
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
2278 Ratings
76 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.4 out of 100

TeamViewer

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
2278 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.2 out of 100

Feature Set Ratings

    Application Virtualization

    8.9

    Citrix Virtual Apps

    89%

    TeamViewer

    Feature Set Not Supported
    N/A
    Citrix Virtual Apps ranks higher in 5/5 features

    Application support

    9.0
    90%
    20 Ratings
    N/A
    0 Ratings

    Device support

    8.8
    88%
    20 Ratings
    N/A
    0 Ratings

    Ease of deployment

    9.0
    90%
    19 Ratings
    N/A
    0 Ratings

    Application packaging

    8.5
    85%
    15 Ratings
    N/A
    0 Ratings

    Security

    9.3
    93%
    20 Ratings
    N/A
    0 Ratings

    Remote Administration

    Citrix Virtual Apps

    Feature Set Not Supported
    N/A
    8.2

    TeamViewer

    82%
    TeamViewer ranks higher in 14/14 features

    Screen sharing

    N/A
    0 Ratings
    9.0
    90%
    298 Ratings

    File transfer

    N/A
    0 Ratings
    8.2
    82%
    281 Ratings

    Instant message

    N/A
    0 Ratings
    7.8
    78%
    259 Ratings

    Secure remote access with Smart Card authentication

    N/A
    0 Ratings
    7.9
    79%
    77 Ratings

    Access to sleeping/powered-off computers

    N/A
    0 Ratings
    7.2
    72%
    195 Ratings

    Over-the-Internet remote session

    N/A
    0 Ratings
    9.0
    90%
    292 Ratings

    Initiate remote control from mobile

    N/A
    0 Ratings
    8.1
    81%
    238 Ratings

    Remote management of servers & workstations

    N/A
    0 Ratings
    8.4
    84%
    250 Ratings

    Remote Active Directory® management

    N/A
    0 Ratings
    8.6
    86%
    80 Ratings

    Centralized management dashboard

    N/A
    0 Ratings
    7.8
    78%
    186 Ratings

    Session record

    N/A
    0 Ratings
    7.9
    79%
    184 Ratings

    Annotations

    N/A
    0 Ratings
    7.7
    77%
    90 Ratings

    Monitoring and Alerts

    N/A
    0 Ratings
    8.4
    84%
    112 Ratings

    Multi-platform remote control

    N/A
    0 Ratings
    8.4
    84%
    230 Ratings

    Attribute Ratings

    • Citrix Virtual Apps is rated higher in 1 area: Likelihood to Recommend
    • TeamViewer is rated higher in 2 areas: Usability, Implementation Rating

    Likelihood to Recommend

    8.6

    Citrix Virtual Apps

    86%
    20 Ratings
    8.1

    TeamViewer

    81%
    341 Ratings

    Likelihood to Renew

    Citrix Virtual Apps

    N/A
    0 Ratings
    9.0

    TeamViewer

    90%
    60 Ratings

    Usability

    8.0

    Citrix Virtual Apps

    80%
    1 Rating
    9.1

    TeamViewer

    91%
    58 Ratings

    Availability

    Citrix Virtual Apps

    N/A
    0 Ratings
    9.6

    TeamViewer

    96%
    6 Ratings

    Performance

    Citrix Virtual Apps

    N/A
    0 Ratings
    9.6

    TeamViewer

    96%
    6 Ratings

    Support Rating

    Citrix Virtual Apps

    N/A
    0 Ratings
    8.3

    TeamViewer

    83%
    70 Ratings

    In-Person Training

    Citrix Virtual Apps

    N/A
    0 Ratings
    5.0

    TeamViewer

    50%
    1 Rating

    Online Training

    Citrix Virtual Apps

    N/A
    0 Ratings
    6.0

    TeamViewer

    60%
    3 Ratings

    Implementation Rating

    7.0

    Citrix Virtual Apps

    70%
    2 Ratings
    10.0

    TeamViewer

    100%
    14 Ratings

    Configurability

    Citrix Virtual Apps

    N/A
    0 Ratings
    9.6

    TeamViewer

    96%
    3 Ratings

    Ease of integration

    Citrix Virtual Apps

    N/A
    0 Ratings
    7.2

    TeamViewer

    72%
    3 Ratings

    Product Scalability

    Citrix Virtual Apps

    N/A
    0 Ratings
    9.6

    TeamViewer

    96%
    4 Ratings

    Vendor post-sale

    Citrix Virtual Apps

    N/A
    0 Ratings
    6.3

    TeamViewer

    63%
    4 Ratings

    Vendor pre-sale

    Citrix Virtual Apps

    N/A
    0 Ratings
    7.8

    TeamViewer

    78%
    4 Ratings

    Likelihood to Recommend

    Citrix

    Citrix Virtual Apps is well suited for environments that require remote access with 25 or more users. It is not appropriate for small sites with 10 or fewer users due to the cost of ownership. Citrix Virtual Apps pricing plus Windows RDS licensing as well is required. Smaller organizations may not find the cost-benefit due to overall costs and/or the cost of managing the environment.
    Read full review

    TeamViewer

    I would definitely recommend TeamViewer to my colleagues as it's a kind of tool that I have been using for decades and it always does the job well. The added options are a cherry on top. Group voice and screen sharing and control is not supported. So definitely it doesn't work in this case.
    Read full review

    Pros

    Citrix

    • Excellent for remote satellite users with low bandwidth and high latency connection.
    • Keeps data and applications secure in the data center as users are only getting "screenshots" of the application and mouse/keyboard inputs.
    • Platform agnostic allowing users to access from Apple OSX, iOS, Android devices, Windows, and Linux.
    • Allows increase user density when applications are installed on centralized servers as opposed to on user desktops and laptops.
    Read full review

    TeamViewer

    • Un-attended Remote Access control
    • Quick support to remote in to an end-users device by running the app without installing any software or requiring administrator rights
    • Push Windows and Third-Party updates (depends on the version that you buy)
    • Works on Windows, Apple, Mobile, and Tablets (depends on the version that you buy)
    Read full review

    Cons

    Citrix

    • Although I recommend Xenapp in all serious VDI/remote application situations, it is expensive and will add a lot of money to any projects budget. Some places will have a hard time justifying using it vs. the built in (free) Microsoft product and this makes the cost an area they could improve on.
    • Previous versions of Xenapp were more admin friendly than the current iteration. One example would be the ability to assign values to each server in your farm such that if you had a server that you wanted less users on it was an easy task. Xenapp now divides the users evenly with little way of doing granular load balancing.
    • Another crucial missing feature of Xenapp is the ability to move users from one server to another without making them log back in. For example, if you have a server that you know is having an issue it would be helpful if we could move users off onto a healthy server without making them logoff/kicking them off.
    Read full review

    TeamViewer

    • TeamViewer is very difficult to set up initially when trying to set up a permanent remote connection. It requires several steps that have to be done just right, or else it won't work, and doesn't give any indication of why it won't work.
    • TeamViewer is slow to make the initial connection.
    • Compared to other remote support products we use, TeamViewer lacks several features, such as the ability to see detailed information about a given computer without logging into the computer.
    Read full review

    Pricing Details

    Citrix Virtual Apps

    Starting Price

    Editions & Modules

    Citrix Virtual Apps editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      TeamViewer

      Starting Price

      $6.95 per month (billed annually)

      Editions & Modules

      TeamViewer editions and modules pricing
      EditionModules
      Business$34.901
      Premium$102.902
      Corporate$206.903
      Remote Access$6.954

      Footnotes

      1. per month (billed annually) 1 Licensed User
      2. per month (billed annually) 15 Licensed Users
      3. per month (billed annually) 30 Licensed Users
      4. per month (billed annually) 1 Licensed User

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      Optional

      Additional Details

      Pricing Info

      Likelihood to Renew

      Citrix

      No answers on this topic

      TeamViewer

      TeamViewer is everything we're looking for in a support tool, the cost for the tool is negligible with the value we receive from the tool. TeamViewer has saved us many times and continues to provide functionality and support for our devices like we haven't seen before in other tools. The ability to use TeamViewer quick connect provides efficient and non-technical ways for our non-tech-savvy end-users to get the assistance that they need while IT has the visibility and control over all of its' computer assets.
      Read full review

      Usability

      Citrix

      Functions well in a Department of Defense environment, particularly when paired with a physical NetScaler that is FIPS compliant
      Read full review

      TeamViewer

      Although the program is simple to operate on its own, determining how simple it is to use TeamViewer is extremely subjective and dependent on the particular use case. The transfer of files is also supported, and the company boasts that its transfer rate is far faster than that of any of its rivals. On-the-fly compression, which was a feature exclusive to TeamViewer, was responsible for this accomplishment.
      Read full review

      Reliability and Availability

      Citrix

      No answers on this topic

      TeamViewer

      No single outage till now.
      Read full review

      Performance

      Citrix

      No answers on this topic

      TeamViewer

      Steady connection and easy quick connect and disconnect
      Read full review

      Support Rating

      Citrix

      No answers on this topic

      TeamViewer

      I was able to talk to sales about our problem (of being charged for an additional year subscription when we had asked to cancel), and Sales and I had a nice conversation. But when I contacted TeamViewer Support by email to request that our subscription be canceled, they very "nicely" told me by email that I should have read the "fine print". And that they can "Automatically Renew" a subscription for a year if they do not receive a cancellation request a month before the expiration of the current subscription. (When I called Support, I was put on hold; and I held, and held, and held, etc.) Admittedly, part of the problem was mine. I sent in my cancellation request after the deadline that TeamViewer outlines in their "fine print". But, I still feel that TeamViewer could have or should have a policy of refunding at least a large percentage of the "Automatic Renewal" charge, especially if the customer is not utilizing the subscription.
      Read full review

      Online Training

      Citrix

      No answers on this topic

      TeamViewer

      I have never used the online training either. I have watched a few informational videos that were helpful when learning how to do a specific procedure within TeamViewer and get the most out of the software by utilizing one of the many features that are available with the software. Again, 5 if for neutral.
      Read full review

      Implementation Rating

      Citrix

      Issues with overlapping settings caused troubleshooting to be a problem during the early stages of deployment.
      Read full review

      TeamViewer

      Implementation was easy enough that it didn't pose any problems. Training was minimal and the system works right out of the box
      Read full review

      Alternatives Considered

      Citrix

      We tried Microsoft's RemoteApp before settling on Citirx's XenApp. RemoteApp is not scalable for large implementations, management can not be guaranteed, and multiple server management is not available. RemoteApp is best suited for smaller environments that do not require complex publishing. Citrix XenApp provides customers with improved maintenance and manageability, improved end-user experience for application delivery, and increased performance for users.
      Read full review

      TeamViewer

      TeamViewer is a great tool with a well-respected name and a foundation of trust with advanced and intermediate users. We used to have BeyondTrust (Bomgar) in our office and it provided equivalent feature sets but had a dated appearance. Performance with both products is exceptional, and we could only ask for TeamViewer to have a mandatory recording feature.
      Read full review

      Scalability

      Citrix

      No answers on this topic

      TeamViewer

      I've rarely had problems with the product.
      Read full review

      Return on Investment

      Citrix

      • Citrix Virtual Apps reduce your cost significantly. Operating on the cloud helps you cut costs on not only network infrastructure but also on the human resources required to maintain it.
      • I can see no negative impact however in case the Citrix Virtual Apps are facing any network issues or downtime then it becomes a bit of an issue as you are dependent on the same for your network connectivity and applications access. However, you can raise a ticket and their support is great and helps you fix the issues ASAP.
      Read full review

      TeamViewer

      • Since I started using TeamViewer, the number of times I have to visit clients to update our programs on the PC has been visibly reduced, which is very helpful.
      • TeamViewer not only improves work efficiency and productivity, but also contributes to work-life balance and, above all, to fast customer service.
      • It is also recommended for system administrators who cover several offices with a small number.
      Read full review

      Screenshots

      Add comparison