Citrix Virtual Apps (formerly XenApp) vs VNC Connect

• Xenapp uses a proprietary system (IMA/FMA) to more quickly deliver the screen shots, mouse clicks, etc...being done on the servers back to the users screen. This system is faster than any other app delivery programs protocols and for most users the apps are fairly seamless and run as if they were local as to speed.
• Xenapp does require some training but overall is not overly technical in nature which helps in quickly ramping up into managing and configuring it.
• XenApp's one main goal is to publish applications to user desktops. It does that better than any other solution on the market. There are alternate ways of doing this including simply using Microsoft's built in App delivery product but you will encounter more issues and a less than happy user experience if you try to pay less and skip adding XenApp into the mix.

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• Visually see their computer screens and the information needed to properly respond to their questions.
• Transfer files that I might need to work on their financial statements and corporation income tax returns or other reports that they may require. Also to upload files from my computer to update their records.
• Help train clients to use their own accounting software appropriately while having them see first hand on their screens the use of the software interface and how the data is entered and processed by their software.

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• Cost - Licensing costs are not cheap.
• Local printing is not installed by default. It took some time getting printing set up for each individual user.
• Application compatibility is an issue when Citrix XenApp is updated, we were forced into purchasing not only an update, but also new office software.

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• Its a pretty straight forward product - I would like to see more tools with a "wow" factor.
• Panel colors are blah - I would like more eye-catching colors.
• A more consistent look with all platforms - like Mac & PC.

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• Allowing staff to complete time sensitive work. i.e. Accounting processing payroll, billing. Staff meeting deadlines for client production products.
• Time installing and configuring software occurrences is externally cut down. Such as personal profile configuration of toolbar's, files, shortcuts, etc.
• Software licenses reduced.

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• VNC Connect has had a positive impact/ROI on our business objectives. Without using VNC Connect, we would have had to hire additional technicians and network admins to keep up with the volume of work. It has been a real benefit to keeping costs down as we do our best to control costs being a public sector government agency.

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