59 Ratings
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Score 7.7 out of 100
32 Ratings
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Score 8.2 out of 100

Likelihood to Recommend

Citrix Virtual Apps (formerly XenApp)

Large enterprises with hundreds or thousands of users across many geographical locations are ideal candidate for Citrix XenApp. For medium enterprises, Citrix also offers XenApp in the cloud which is a hybrid cloud model where management servers are in the cloud and the company can host the worker servers locally or in preferred data center setup. Xenapp is also ideal for applications that requires frequent update to users and to ensure all users have access to the same version of the application from anywhere, any device, and any type of network connection.
Keith Kyaw, MBA, ITIL, CCA | TrustRadius Reviewer

Zoho Assist

If you troubleshoot remote machines, this is an excellent alternative software to Rescue Me, Log Me In, Join Me, or Team Viewer. There is nothing those softwares offer that Zoho Assist does not offer, or at least the Zoho suite of products does not offer. I highly recommend Zoho Assist and we will not go without it.
Logan Baker | TrustRadius Reviewer

Feature Rating Comparison

Application Virtualization

Citrix Virtual Apps (formerly XenApp)
6.3
Zoho Assist
Application support
Citrix Virtual Apps (formerly XenApp)
5.6
Zoho Assist
Device support
Citrix Virtual Apps (formerly XenApp)
9.6
Zoho Assist
Ease of deployment
Citrix Virtual Apps (formerly XenApp)
2.4
Zoho Assist
Application packaging
Citrix Virtual Apps (formerly XenApp)
8.0
Zoho Assist
Security
Citrix Virtual Apps (formerly XenApp)
5.6
Zoho Assist

Remote Administration

Citrix Virtual Apps (formerly XenApp)
Zoho Assist
8.1
Screen sharing
Citrix Virtual Apps (formerly XenApp)
Zoho Assist
8.9
File transfer
Citrix Virtual Apps (formerly XenApp)
Zoho Assist
7.3
Instant message
Citrix Virtual Apps (formerly XenApp)
Zoho Assist
7.8
Secure remote access with Smart Card authentication
Citrix Virtual Apps (formerly XenApp)
Zoho Assist
10.0
Access to sleeping/powered-off computers
Citrix Virtual Apps (formerly XenApp)
Zoho Assist
7.7
Over-the-Internet remote session
Citrix Virtual Apps (formerly XenApp)
Zoho Assist
8.7
Initiate remote control from mobile
Citrix Virtual Apps (formerly XenApp)
Zoho Assist
10.0
Remote management of servers & workstations
Citrix Virtual Apps (formerly XenApp)
Zoho Assist
8.2
Remote Active Directory® management
Citrix Virtual Apps (formerly XenApp)
Zoho Assist
5.9
Centralized management dashboard
Citrix Virtual Apps (formerly XenApp)
Zoho Assist
7.2
Session record
Citrix Virtual Apps (formerly XenApp)
Zoho Assist
10.0
Annotations
Citrix Virtual Apps (formerly XenApp)
Zoho Assist
5.7
Monitoring and Alerts
Citrix Virtual Apps (formerly XenApp)
Zoho Assist
6.3
Multi-platform remote control
Citrix Virtual Apps (formerly XenApp)
Zoho Assist
10.0

Pros

Citrix Virtual Apps (formerly XenApp)

  • Xenapp uses a proprietary system (IMA/FMA) to more quickly deliver the screen shots, mouse clicks, etc...being done on the servers back to the users screen. This system is faster than any other app delivery programs protocols and for most users the apps are fairly seamless and run as if they were local as to speed.
  • Xenapp does require some training but overall is not overly technical in nature which helps in quickly ramping up into managing and configuring it.
  • XenApp's one main goal is to publish applications to user desktops. It does that better than any other solution on the market. There are alternate ways of doing this including simply using Microsoft's built in App delivery product but you will encounter more issues and a less than happy user experience if you try to pay less and skip adding XenApp into the mix.
Anonymous | TrustRadius Reviewer

Zoho Assist

  • Remote assistance
  • Remotely view a mobile device for guided assistance
  • Unattended access. This one is a very powerful feature.
  • Invitation link for start a session make it more easy to start.
Alexis Correa | TrustRadius Reviewer

Cons

Citrix Virtual Apps (formerly XenApp)

  • Cost - Licensing costs are not cheap.
  • Local printing is not installed by default. It took some time getting printing set up for each individual user.
  • Application compatibility is an issue when Citrix XenApp is updated, we were forced into purchasing not only an update, but also new office software.
Eric Mueller, CSM, PMP | TrustRadius Reviewer

Zoho Assist

  • Wake on LAN is very unreliable.
  • Zoho Assist service will stop workstations automatically sleeping (unless overridden) - this was done deliberately by their development team as they aware (and unable to fix) their issues with WOL.
  • Support is terrible - very quick response initially - but it can take weeks to get any actual support or solution. I currently have outstanding tickets over 2 months old with no response.
  • File transfer clunky, slow and inconsistent.
  • Clients often show offline when actually available and online.
  • Copy/paste inconsistent (clipboard).
  • Initially slow to connect to clients.
Anonymous | TrustRadius Reviewer

Usability

Citrix Virtual Apps (formerly XenApp)

Citrix Virtual Apps (formerly XenApp) 8.0
Based on 1 answer
Functions well in a Department of Defense environment, particularly when paired with a physical NetScaler that is FIPS compliant
Anonymous | TrustRadius Reviewer

Zoho Assist

Zoho Assist 9.0
Based on 2 answers
Zoho Assist has served our main purpose as we needed additional remote software assistance when our company had to shut down during COVID-19 in March 2020. I have tested all main major name brands available and Zoho Assist has the easiest web interface and overall is easy to use. Its connection is very fast and stable; the quality is great.
Anonymous | TrustRadius Reviewer

Support Rating

Citrix Virtual Apps (formerly XenApp)

No score
No answers yet
No answers on this topic

Zoho Assist

Zoho Assist 8.3
Based on 6 answers
As I said earlier, Zoho Assist is a perfect remote access software and very well meets our needs to solve installation, uninstallation and general configuration issues. The interface is beautiful, clean, user-friendly and works very well on Windows 10. All the support and infrastructure staff approve and enjoy using it
Camila Yamamoto | TrustRadius Reviewer

Implementation Rating

Citrix Virtual Apps (formerly XenApp)

Citrix Virtual Apps (formerly XenApp) 7.0
Based on 1 answer
Issues with overlapping settings caused troubleshooting to be a problem during the early stages of deployment.
Anonymous | TrustRadius Reviewer

Zoho Assist

No score
No answers yet
No answers on this topic

Alternatives Considered

Citrix Virtual Apps (formerly XenApp)

Other products were more cost effective, offered a better support contract, had less dependencies on third party programs, were much simpler to configure, had better documentation, and didn't require as much hardware.We chose Citrix over the alternatives, because one of our customers required the use of Citrix for the connection of Third Party vendors.
Anonymous | TrustRadius Reviewer

Zoho Assist

Zoho Assist is often compared to screen sharing programs for meetings but its value is in the remote control and technical support functions. LogMeIn offers a similar function but at many times the monthly cost. They also charge extra monthly to use the software on mobile. Zoho allows you to use the program on all devices they support in their professional plan, which is a fraction of the cost. We are talking about a nearly $100 difference. They even offer a free plan for those starting out.
Lark Ismail | TrustRadius Reviewer

Return on Investment

Citrix Virtual Apps (formerly XenApp)

  • Allowing staff to complete time sensitive work. i.e. Accounting processing payroll, billing. Staff meeting deadlines for client production products.
  • Time installing and configuring software occurrences is externally cut down. Such as personal profile configuration of toolbar's, files, shortcuts, etc.
  • Software licenses reduced.
Daniel J. Lewis | TrustRadius Reviewer

Zoho Assist

  • Postive ROI by replacing a previous remote assist software that was more expensive.
  • Solving client issues within minutes vs. verbal talk-throughs asking for client to do tasks.
  • Cost-friendly for small businesses as it's subscription based.
Khashi Rahmani | TrustRadius Reviewer

Screenshots

Citrix Virtual Apps (formerly XenApp)

Pricing Details

Citrix Virtual Apps (formerly XenApp)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Citrix Virtual Apps (formerly XenApp) Editions & Modules

Additional Pricing Details

Zoho Assist

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
Optional

Zoho Assist Editions & Modules

Edition
Remote Support - Standard$121
Remote Support - Professional$181
Remote Support - Enterprise$281
Unattended Access - Standard$122
Unattended Access - Professional$182
  1. per technician/per month
  2. 25 unattended computers/per month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Citrix Virtual Apps (formerly XenApp)
2.4
Zoho Assist
8.0

Usability

Citrix Virtual Apps (formerly XenApp)
8.0
Zoho Assist
9.0

Support Rating

Citrix Virtual Apps (formerly XenApp)
Zoho Assist
8.3

Implementation Rating

Citrix Virtual Apps (formerly XenApp)
7.0
Zoho Assist

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