What users are saying about
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Top Rated
4695 Ratings
74 Ratings
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Score 8.5 out of 100

Zoom

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Top Rated
4695 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.4 out of 100

Feature Set Ratings

    Application Virtualization

    8.9

    Citrix Virtual Apps

    89%

    Zoom

    Feature Set Not Supported
    N/A
    Citrix Virtual Apps ranks higher in 5/5 features

    Application support

    9.0
    90%
    20 Ratings
    N/A
    0 Ratings

    Device support

    8.8
    88%
    20 Ratings
    N/A
    0 Ratings

    Ease of deployment

    9.0
    90%
    19 Ratings
    N/A
    0 Ratings

    Application packaging

    8.5
    85%
    15 Ratings
    N/A
    0 Ratings

    Security

    9.3
    93%
    20 Ratings
    N/A
    0 Ratings

    Attribute Ratings

    • Zoom is rated higher in 2 areas: Usability, Implementation Rating
    • Citrix Virtual Apps and Zoom are tied in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    8.6

    Citrix Virtual Apps

    86%
    20 Ratings
    8.6

    Zoom

    86%
    713 Ratings

    Likelihood to Renew

    Citrix Virtual Apps

    N/A
    0 Ratings
    9.5

    Zoom

    95%
    15 Ratings

    Usability

    8.0

    Citrix Virtual Apps

    80%
    1 Rating
    8.8

    Zoom

    88%
    37 Ratings

    Availability

    Citrix Virtual Apps

    N/A
    0 Ratings
    10.0

    Zoom

    100%
    2 Ratings

    Performance

    Citrix Virtual Apps

    N/A
    0 Ratings
    10.0

    Zoom

    100%
    2 Ratings

    Support Rating

    Citrix Virtual Apps

    N/A
    0 Ratings
    8.5

    Zoom

    85%
    51 Ratings

    Implementation Rating

    7.0

    Citrix Virtual Apps

    70%
    2 Ratings
    10.0

    Zoom

    100%
    14 Ratings

    Configurability

    Citrix Virtual Apps

    N/A
    0 Ratings
    7.0

    Zoom

    70%
    1 Rating

    Contract Terms and Pricing Model

    Citrix Virtual Apps

    N/A
    0 Ratings
    7.8

    Zoom

    78%
    14 Ratings

    Ease of integration

    Citrix Virtual Apps

    N/A
    0 Ratings
    10.0

    Zoom

    100%
    1 Rating

    Product Scalability

    Citrix Virtual Apps

    N/A
    0 Ratings
    10.0

    Zoom

    100%
    1 Rating

    Professional Services

    Citrix Virtual Apps

    N/A
    0 Ratings
    9.1

    Zoom

    91%
    8 Ratings

    Vendor post-sale

    Citrix Virtual Apps

    N/A
    0 Ratings
    10.0

    Zoom

    100%
    1 Rating

    Vendor pre-sale

    Citrix Virtual Apps

    N/A
    0 Ratings
    10.0

    Zoom

    100%
    1 Rating

    Likelihood to Recommend

    Citrix

    Citrix Virtual Apps is well suited for environments that require remote access with 25 or more users. It is not appropriate for small sites with 10 or fewer users due to the cost of ownership. Citrix Virtual Apps pricing plus Windows RDS licensing as well is required. Smaller organizations may not find the cost-benefit due to overall costs and/or the cost of managing the environment.
    Read full review

    Zoom

    In the new area of pandemic-era meetings online, I really like the opportunity that Zoom provides to have a meeting space. The audio and video quality is typically good, with problems usually being blamed on the bandwidth of the service provider. The recordings are great to be able to use once they have been processed. In fact, if there was one thing I would improve about recordings, it would be the amount of time it takes to render the video ready for output and sharing.
    Read full review

    Pros

    Citrix

    • Excellent for remote satellite users with low bandwidth and high latency connection.
    • Keeps data and applications secure in the data center as users are only getting "screenshots" of the application and mouse/keyboard inputs.
    • Platform agnostic allowing users to access from Apple OSX, iOS, Android devices, Windows, and Linux.
    • Allows increase user density when applications are installed on centralized servers as opposed to on user desktops and laptops.
    Read full review

    Zoom

    • It's a great way to connect around the world with minimal bandwidth consumption.
    • Meeting our peers and exchanging ideas is made possible through the use of high-quality video and audio calls.
    • Exceptional audio and video quality; we are recording meetings and transferring them to other storage.
    • Compared to other apps, it has more features and allows for efficient file sharing within the chatbox.
    Read full review

    Cons

    Citrix

    • Although I recommend Xenapp in all serious VDI/remote application situations, it is expensive and will add a lot of money to any projects budget. Some places will have a hard time justifying using it vs. the built in (free) Microsoft product and this makes the cost an area they could improve on.
    • Previous versions of Xenapp were more admin friendly than the current iteration. One example would be the ability to assign values to each server in your farm such that if you had a server that you wanted less users on it was an easy task. Xenapp now divides the users evenly with little way of doing granular load balancing.
    • Another crucial missing feature of Xenapp is the ability to move users from one server to another without making them log back in. For example, if you have a server that you know is having an issue it would be helpful if we could move users off onto a healthy server without making them logoff/kicking them off.
    Read full review

    Zoom

    • You need an app to make the calls and meetings, but it would be perfect if it had a web-based option.
    • Sometimes when internet speed drops, the audio quality also drops; I would understand the video quality dropping, but the audio doesn't consume much bandwidth, so it would be nice to have a consistent audio even on low internet speeds.
    Read full review

    Pricing Details

    Citrix Virtual Apps

    Starting Price

    Editions & Modules

    Citrix Virtual Apps editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Zoom

      Starting Price

      $0

      Editions & Modules

      Zoom editions and modules pricing
      EditionModules
      BasicFree1
      Pro$149.902
      Business$199.903
      Business Plus$250.004
      EnterpriseCustom5
      Add-On - Zoom Whiteboard$24.906
      Add-On - Large Meetingsstarting at $6007
      Add-On - Cloud Storagestarting at $1208
      Add-On Zoom Translated Captions$59
      Add-On Audio Conferencingstarting at $120010
      Add-On Zoom Phone Power PackStarting at $30011
      Add-On - Conference Room Connector$49912
      Add-On - Zoom IQ for SalesContact Sales13
      Add-On - Quality of Service SubscriptionContact Sales14

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Likelihood to Renew

      Citrix

      No answers on this topic

      Zoom

      We're sticking with Zoom for the foreseeable future--given its compelling feature set, ease of use, and advanced technology, there's just no other competition to be excited about. Plus it's a Gartner-recognized industry leader, so it's a rather easy choice.
      Read full review

      Usability

      Citrix

      Functions well in a Department of Defense environment, particularly when paired with a physical NetScaler that is FIPS compliant
      Read full review

      Zoom

      Zoom has been very good in terms of usability as I have rarely had issues joining the meetings on desktop and it has always provided me with a stable audio and video and it makes it very easy for me to get through any meetings without much problem. I have found that it helps create a very friendly environment with my team through the creation of conferences and moderated chat rooms.
      Read full review

      Reliability and Availability

      Citrix

      No answers on this topic

      Zoom

      There have been less than a handful of outages during our two years with Zoom, and whenever there was one, an email informing us of the outage went out immediately, and they had the issue resolved shortly thereafter.
      Read full review

      Performance

      Citrix

      No answers on this topic

      Zoom

      Zoom has among the best performance of any video conference platform, as I've mentioned several times. Besides that, their Chat platform works great, and their back end always runs smooth. It's unfortunate that reporting can now only be done by one month at a time, but nonetheless, it only takes a second to run any kind of Zoom report, whether it's an attendee report, Poll results, a user report, a list of meetings from the past month, etc.
      Read full review

      Support Rating

      Citrix

      No answers on this topic

      Zoom

      As I've written before, Zoom makes us feel like we matter and that we're a client rather than a customer. They want us to succeed and they put in the time to make sure that we do. I feel like they're more of a business partner rather than simply a vendor or supplier. They spent a lot of time onboarding with us, giving us demos, helping us get set up, and then giving us follow-up to be sure it's going well.
      Read full review

      Implementation Rating

      Citrix

      Issues with overlapping settings caused troubleshooting to be a problem during the early stages of deployment.
      Read full review

      Zoom

      If you receive any pushback from higher ups, point to any of the various positive reviews like this one. Or show Zoom's excellent Gartner report, or articles describing Zoom's partnership with Sequoia capital. It's not difficult to show how Zoom is a trustworthy industry leader with best-in-class technology.
      Read full review

      Alternatives Considered

      Citrix

      We tried Microsoft's RemoteApp before settling on Citirx's XenApp. RemoteApp is not scalable for large implementations, management can not be guaranteed, and multiple server management is not available. RemoteApp is best suited for smaller environments that do not require complex publishing. Citrix XenApp provides customers with improved maintenance and manageability, improved end-user experience for application delivery, and increased performance for users.
      Read full review

      Zoom

      Zoom cannot be beaten for ubiquity - 100% of my clients and prospective clients are already familiar with Zoom. This is the #1 reason why I use Zoom. Additionally, Zoom integrates with AcuityScheduling, saving me a lot of time in creating meetings and adding them to the calendar. Zoom is disappointing in terms of video quality, interactivity features, and privacy. In cases where I need to use the recording of webinars for digital products, I will always use Crowdcast, and in cases where privacy is essential, I will use JitsiMeet.
      Read full review

      Contract Terms and Pricing Model

      Citrix

      No answers on this topic

      Zoom

      Overall I feel it is a fair price for what you pay for and the time constraints are not an issue at all. Zoom allows users to be on there for hours and hours and also you can launch as many meetings as you want. Overall I am very happy with using Zoom for our business.
      Read full review

      Scalability

      Citrix

      No answers on this topic

      Zoom

      Because the Basic licenses are completely free, and because it's very easy to configure and install Zoom, and because anyone can join Zoom from a link without needing an account, scaling is a Breeze. There are absolutely no roadblocks. My company keeps adding more Zoom Pro license every week since it's so in demand. We were able to convert users from several different platforms onto Zoom with no trouble at all.
      Read full review

      Professional Services

      Citrix

      No answers on this topic

      Zoom

      The professional service that Zoom offers us in a particular way has been really successful for us to diversify functions and highlight others that allow us to link our remote work in a much more effective way.
      Read full review

      Return on Investment

      Citrix

      • Citrix Virtual Apps reduce your cost significantly. Operating on the cloud helps you cut costs on not only network infrastructure but also on the human resources required to maintain it.
      • I can see no negative impact however in case the Citrix Virtual Apps are facing any network issues or downtime then it becomes a bit of an issue as you are dependent on the same for your network connectivity and applications access. However, you can raise a ticket and their support is great and helps you fix the issues ASAP.
      Read full review

      Zoom

      • It enables me to send and receive messages from my team members during video calls, handling online presentations.
      • With the ability to quickly stop, mute, and even receive notifications when someone enters or exits the meeting room, I'm never obligated to show up while making a call.
      • It is possible to record online meetings for future reference and more effective customer service. As we dealt with a lockdown, Zoom helped our business run smoothly.
      Read full review

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