What users are saying about
2 Ratings
4 Ratings
2 Ratings
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Score 9 out of 100
4 Ratings
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Score 8.4 out of 100

Likelihood to Recommend

ClaimCenter

ClaimCenter is very well suited for almost any claims environment. In many cases, claims handling can be delayed by the fact that there are several people and departments that they have to go through. Without a system in place that provides a UI for the user to work in, claims can be missed or just delayed due to general user error. This system streamlines that workflow. If the claims department is not very big or their volume of processed claims isn't high enough, ClaimCenter might be a little overboard.
Anonymous | TrustRadius Reviewer

Xactimate

As we are mainly a roofing company, this program is very well suited to our needs working with insurance companies. More than anything else, we use it for supplementing for roofing code items after a full roof replacement has been performed. It is not so well suited for small repairs we quote for siding or even roof repairs
Emerson Reeves | TrustRadius Reviewer

Pros

ClaimCenter

  • Creates an efficient workflow
  • Intuitive interface simplifies training and mitigates some mistakes
Anonymous | TrustRadius Reviewer

Xactimate

  • Itemizes services.
  • Itemizes products.
  • Helps us to create scopes for projects.
Cindy Pierre | TrustRadius Reviewer

Cons

ClaimCenter

  • Installation and deployment can be tricky. Professional services is highly recommended
  • There a couple of workflows that are not as efficient as the others. This causes a bit more manual work to be done
Anonymous | TrustRadius Reviewer

Xactimate

  • My supplement team let me know the training styles (for the beginner course) varied wildly depending on what instructor you got. The ones who took the course twice said they learned quite a bit from taking it twice as each instructor is so very different regarding teaching styles.
  • Also, I think it would be wise to have a "computer basics" quiz that each training applicant must pass before they can sign up for the training course. All my people said it was frustrating to have our company pay so much for training when the whole class was slowed down by those who weren't familiar with the basics of a computer. Example: Right click vs. Left Click
Emerson Reeves | TrustRadius Reviewer

Support Rating

ClaimCenter

ClaimCenter 9.0
Based on 2 answers
Most interactions with support have been very helpful and led to the resolution of the issues. They were more than willing to help resolve issues and were knowledgeable. Also, the time to get an actual representative was much lower than many other vendors. Getting to additional tiers of support was a hassle at times, but once there the issues got resolved.
Anonymous | TrustRadius Reviewer

Xactimate

Xactimate 10.0
Based on 2 answers
Whenever I have contacted them for support, they have always solved my problems.
Cindy Pierre | TrustRadius Reviewer

Alternatives Considered

ClaimCenter

ClaimCenter is the industry standard when it comes to claims tracking and processing. The features and functions that it provides allows for any claims department to be more efficient and agile. Less wasted time on simple processes leads to more productivity and more agility. That's an advantage that no one would refuse.
Anonymous | TrustRadius Reviewer

Xactimate

We have not used any other software other than Xactimate at this time. We feel it is the most widely used software product by insurance companies and they also continue to try and improve their software regularly. Most recently, I have found out they are working towards integration of (I may be using the wrong terms for this...) photographic/scanning measurements just auto populating into the sketch window. Even the auto population of line items with other software integration would almost eliminate the need to take physical measurements in the future and drastically reduce the time it takes to generate a claim report.
Emerson Reeves | TrustRadius Reviewer

Return on Investment

ClaimCenter

  • Efficiency in user work time
  • The reliability means more work being done and less backlog.
Anonymous | TrustRadius Reviewer

Xactimate

  • Positively helps us to come up with an accurate to near-accurate bill for services.
  • Makes charges clear to understand and read.
Cindy Pierre | TrustRadius Reviewer

Pricing Details

ClaimCenter

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Xactimate

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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