What users are saying about
7 Ratings
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Score 5.7 out of 100
33 Ratings
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Score 8 out of 100

Likelihood to Recommend

Clarabridge

The tool is awesome and the survey tool that was demoed for me is truly one that will be a game changer. I've actually been on site with clarabridge and they are awesome and they truly have a bright future in this industry. As HR analytics takes off and continues to grow, they will continue to become a key in how different talent, initiatives, etc., are assessed and can truly get an insight on the voice of employees on many possible initiatives.
Brandon Johnson | TrustRadius Reviewer

Pega Customer Decision Hub

PRPC is a BPM and Case management suite from Pega Systems. Pega is a comprehensive suite which offers a unique theme of BPM development in the market. A no-coding approach based on rules with inheritance makes Pega a very powerful product but is very difficult to learn. Even, if we go to Pegasystems for training, we have to work on a project at least for a year to have some confidence. Areas where it requires improvements:1) One of the first things that client's IT department questions about is proprietary BLOB column in PRPC, for them, it is a disadvantage, but as we all know BLOB is what makes the highly complex data model of any BPM application fit inside to a common schema which eliminates the help of a DBA. 2) Another area of improvement is: when using the wizards to generate rules (such as the connector wizards) you have to be careful about the level of coupling between the work object's data model and the interface's data model. This can also create maintenance issues.3) The complete Pega suite of products have a long time to develop and deploy and it can be easily done using other low-cost software.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Clarabridge
Pega Customer Decision Hub
7.6
Customer data management / contact management
Clarabridge
Pega Customer Decision Hub
7.0
Workflow management
Clarabridge
Pega Customer Decision Hub
8.0
Territory management
Clarabridge
Pega Customer Decision Hub
6.5
Opportunity management
Clarabridge
Pega Customer Decision Hub
8.0
Integration with email client (e.g., Outlook or Gmail)
Clarabridge
Pega Customer Decision Hub
7.3
Interaction tracking
Clarabridge
Pega Customer Decision Hub
9.0

Customer Service & Support

Clarabridge
Pega Customer Decision Hub
8.7
Case management
Clarabridge
Pega Customer Decision Hub
9.0
Call center management
Clarabridge
Pega Customer Decision Hub
9.0
Help desk management
Clarabridge
Pega Customer Decision Hub
8.2

Marketing Automation

Clarabridge
Pega Customer Decision Hub
8.0
Lead management
Clarabridge
Pega Customer Decision Hub
8.0
Email marketing
Clarabridge
Pega Customer Decision Hub
8.0

CRM Project Management

Clarabridge
Pega Customer Decision Hub
8.0
Task management
Clarabridge
Pega Customer Decision Hub
8.4
Reporting
Clarabridge
Pega Customer Decision Hub
7.7

CRM Reporting & Analytics

Clarabridge
Pega Customer Decision Hub
8.0
Pipeline visualization
Clarabridge
Pega Customer Decision Hub
8.1
Customizable reports
Clarabridge
Pega Customer Decision Hub
8.0

Customization

Clarabridge
Pega Customer Decision Hub
7.7
Custom fields
Clarabridge
Pega Customer Decision Hub
8.0
Custom objects
Clarabridge
Pega Customer Decision Hub
8.0
Scripting environment
Clarabridge
Pega Customer Decision Hub
8.0
API for custom integration
Clarabridge
Pega Customer Decision Hub
7.0

Security

Clarabridge
Pega Customer Decision Hub
8.0
Single sign-on capability
Clarabridge
Pega Customer Decision Hub
8.0
Role-based user permissions
Clarabridge
Pega Customer Decision Hub
8.0

Social CRM

Clarabridge
Pega Customer Decision Hub
7.7
Social data
Clarabridge
Pega Customer Decision Hub
7.8
Social engagement
Clarabridge
Pega Customer Decision Hub
7.5

Integrations with 3rd-party Software

Clarabridge
Pega Customer Decision Hub
7.0
Marketing automation
Clarabridge
Pega Customer Decision Hub
7.0

Platform

Clarabridge
Pega Customer Decision Hub
8.2
Mobile access
Clarabridge
Pega Customer Decision Hub
8.2

Pros

Clarabridge

  • Voice to text functionality is extremely accurate.
  • Alert system for trending topics is very helpful.
  • The natural language processor is easy to tune to brand specific nuances.
Gino Abbate III, MBA | TrustRadius Reviewer

Pega Customer Decision Hub

  • Ability to design custom integrated campaigns
  • Analytics to provide key insights and ability to tune your campaign accordingly
  • Ability to design agent workflows
Anonymous | TrustRadius Reviewer

Cons

Clarabridge

  • Constant problems with being locked out of our Facebook account.
  • Responses not attaching to individual threads
  • No IG support
  • No IG DMs
  • Twitter Support lacking
Anonymous | TrustRadius Reviewer

Pega Customer Decision Hub

  • Pega Customer Engagement Suite is ready to use out of the box with several features, but custom development is always needed.
  • Although new features can be quickly implemented, they have to go through a screening Business analysis process, QA screening and SCRUM based development.
  • Pega eliminates the need for custom code, but there are rare cases where an specific requirement has little to no support from Pega, and implementing custom code can break OOB functionality and make the system unstable.
David A. Herrera | TrustRadius Reviewer

Alternatives Considered

Clarabridge

Clarabridge is far superior and the two truly can not be compared or spoken of in the same category. I would be open to the discussion of the many differences
Brandon Johnson | TrustRadius Reviewer

Pega Customer Decision Hub

We evaluated Marketo as another potential customer engagement partner but felt that they did not offer nearly the same flexibility in terms of process management that Pega did. Also, Pega seems to be years ahead of Marketo when it comes to leveraging AI for decision making and predictive analytics.
John Silva, MBA | TrustRadius Reviewer

Return on Investment

Clarabridge

  • Clarabridge has allowed the organization to identify customer issues faster leading to a higher retention of customers.
Gino Abbate III, MBA | TrustRadius Reviewer

Pega Customer Decision Hub

  • Reduction in Admin cost through automation.
  • Achieve efficiency in the customer service operations.
  • Pega's capability for quick time to Market helped us keep the system up to date specifically relating to compliance requirements which has stricter implementation timelines.
Anonymous | TrustRadius Reviewer

Screenshots

Clarabridge

Pega Customer Decision Hub

Pricing Details

Clarabridge

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Clarabridge Editions & Modules

Additional Pricing Details

Pega Customer Decision Hub

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Pega Customer Decision Hub Editions & Modules

Edition
Unified Messaging$145.001
Case Management$97.001
Enterprise$165.001
Digital Customer Engagement$260.001
  1. Per User Per Month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Clarabridge
5.0
Pega Customer Decision Hub
8.0

Add comparison