What users are saying about
6 Ratings
8 Ratings
6 Ratings
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Score 8 out of 100
8 Ratings
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Score 8.7 out of 100

Likelihood to Recommend

Clarabridge

The tool is awesome and the survey tool that was demoed for me is truly one that will be a game changer. I've actually been on site with clarabridge and they are awesome and they truly have a bright future in this industry. As HR analytics takes off and continues to grow, they will continue to become a key in how different talent, initiatives, etc., are assessed and can truly get an insight on the voice of employees on many possible initiatives.
Brandon Johnson | TrustRadius Reviewer

ProntoForms

ProntoForms is well suited when it is important to quickly collect data in real-time. It does this excellently and helps to simplify the whole process of capturing data.
Frank William | TrustRadius Reviewer

Feature Rating Comparison

Survey Format & Appearance

Clarabridge
ProntoForms
9.0
Custom logo/branding
Clarabridge
ProntoForms
9.0

Survey Content

Clarabridge
ProntoForms
9.0
Changes to live survey
Clarabridge
ProntoForms
9.0
Question design help
Clarabridge
ProntoForms
9.0
Multiple question types
Clarabridge
ProntoForms
9.0

Survey Logic

Clarabridge
ProntoForms
9.0
Survey logic flexibility
Clarabridge
ProntoForms
9.0

Survey Reporting & Analytics

Clarabridge
ProntoForms
9.0
Response tracking
Clarabridge
ProntoForms
9.0
Data export
Clarabridge
ProntoForms
9.0
Standard reports
Clarabridge
ProntoForms
9.0
Custom reports
Clarabridge
ProntoForms
9.0
Analytics
Clarabridge
ProntoForms
9.0

Survey Administration & Security

Clarabridge
ProntoForms
9.0
Access controls
Clarabridge
ProntoForms
9.0
Compliance
Clarabridge
ProntoForms
9.0

Survey Distribution

Clarabridge
ProntoForms
9.0
Respondent restrictions
Clarabridge
ProntoForms
9.0

Pros

Clarabridge

  • Voice to text functionality is extremely accurate.
  • Alert system for trending topics is very helpful.
  • The natural language processor is easy to tune to brand specific nuances.
Gino Abbate III, MBA | TrustRadius Reviewer

ProntoForms

  • Out of the box integrations.
  • Simple user interface (not much coding experience needed).
  • Enablement of OCR scanning, telemetry and camera data.
Anonymous | TrustRadius Reviewer

Cons

Clarabridge

  • Not that they are not awesome but things could constantly improve on the NLP for sarcasm based comments ( I know it is a machine and this is hard but It is one of my only frustrations)
Brandon Johnson | TrustRadius Reviewer

ProntoForms

  • Customer facing forms so that the user does not need a subscription to fill it out. As of now, I have no ability to send a customer a form to fill out, so we have to use other methods to do so.
  • Tools that give account owner ability to create custom outputs. Being that I have design and development experience and would be more than capable to design and launch my own custom outputs, I do not have the access to do so.
Glenn Wanamaker | TrustRadius Reviewer

Usability

Clarabridge

No score
No answers yet
No answers on this topic

ProntoForms

ProntoForms 9.3
Based on 3 answers
ProntoForms is user friendly and very intuitive. It doesn't take much time to learn how to use it. Customization is also a breeze.
Frank William | TrustRadius Reviewer

Support Rating

Clarabridge

No score
No answers yet
No answers on this topic

ProntoForms

ProntoForms 9.4
Based on 5 answers
The customer support for pronto forms was great for me in the only instance that I have had to use it. I called the phone number for ProntoForms customer support, they were quick with the correct answer for me and very reassuring.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Clarabridge

Clarabridge's support team is better than anyone else in the industry.
Gino Abbate III, MBA | TrustRadius Reviewer

ProntoForms

We looked for versatility of product and cost effectiveness when trying to choose vendors. Even though the product can be set up by the user or administrator, the more complex parts of the form required help to be done right. Vendors needed to be able to offer their services to get this done in a timely fashion. ProntoForms hit all the marks. We looked at other vendors and they just couldn't replicate or form closely enough.
Terrance J. Ranney | TrustRadius Reviewer

Return on Investment

Clarabridge

  • Well, due to the organization not truly pushing it for its value, we have struggled on this. We have seen great insight into certain projects when trying to improve certain processes or management structure and seeing the decline in those categories for term reasons/explanations but that does not truly say that the problem is fixed. You could draw a parallel but living in assumptions can cause more issues.
Brandon Johnson | TrustRadius Reviewer

ProntoForms

  • Return on Investment is immediate and possible from the first submission.
  • Saved us hours when it came to implementing forms on websites
Medline Masson | TrustRadius Reviewer

Screenshots

Pricing Details

Clarabridge

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Clarabridge Editions & Modules

Additional Pricing Details

ProntoForms

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

ProntoForms Editions & Modules

Edition
Essentials$151
Advanced$451
EnterpriseContact Us2
  1. Monthly per user
  2. Volume discounts available
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Clarabridge
10.0
ProntoForms
8.7

Usability

Clarabridge
ProntoForms
9.3

Support Rating

Clarabridge
ProntoForms
9.4

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