Clarabridge (discontinued) vs. Silhouette, by StatSocial

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Clarabridge (discontinued)
Score 9.3 out of 10
N/A
Clarabridge was a solution that helped users understand how customers and employees feel about a company without having to ask. It was acquired by Qualtrics, and its capabilities are now part of the Qualtrics product suite's capabilities.N/A
Silhouette, by StatSocial
Score 0.0 out of 10
N/A
Statsocial is a social media analytics tool built to target and understand a brand's social audience. It is built to easily visualize audience data with user-friendly navigation, benchmarking the audience, and customizable data and reporting.N/A
Pricing
Clarabridge (discontinued)Silhouette, by StatSocial
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Clarabridge (discontinued)Silhouette, by StatSocial
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Best Alternatives
Clarabridge (discontinued)Silhouette, by StatSocial
Small Businesses
Sogolytics
Sogolytics
Score 8.9 out of 10
Publer
Publer
Score 9.8 out of 10
Medium-sized Companies
CustomerSuccessBox
CustomerSuccessBox
Score 9.5 out of 10
Social Suite by Reputation.com
Social Suite by Reputation.com
Score 9.3 out of 10
Enterprises
Quadient Inspire
Quadient Inspire
Score 9.4 out of 10
1-Social
1-Social
Score 7.9 out of 10
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User Ratings
Clarabridge (discontinued)Silhouette, by StatSocial
Likelihood to Recommend
5.0
(4 ratings)
-
(0 ratings)
Likelihood to Renew
8.2
(1 ratings)
-
(0 ratings)
User Testimonials
Clarabridge (discontinued)Silhouette, by StatSocial
Likelihood to Recommend
Discontinued Products
The tool is awesome and the survey tool that was demoed for me is truly one that will be a game changer. I've actually been on site with clarabridge and they are awesome and they truly have a bright future in this industry. As HR analytics takes off and continues to grow, they will continue to become a key in how different talent, initiatives, etc., are assessed and can truly get an insight on the voice of employees on many possible initiatives.
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StatSocial
No answers on this topic
Pros
Discontinued Products
  • With Engagor, it is possible to organize a large volume of mentions in different mailboxes, which is perfect for our large company. With special Smart Folders to drill down into our data, we can make it possible to organize our mentions even more in-depth, divide the workload, and optimize our workflow. This increased efficiency makes it possible to work together closely as a team, across different departments. To sum this up: the Engagor platform provides our company with the perfect foundation to optimize our entire organizational structure.
  • Another very interesting feature Engagor offers is their helpful and state-of-the-art tagging system. At NMBS we filter through large bulks of mentions and private messages on a daily basis which would be very difficult to organize without Engagor.
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StatSocial
No answers on this topic
Cons
Discontinued Products
  • User interface could be more intuitive.
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StatSocial
No answers on this topic
Likelihood to Renew
Discontinued Products
Extensive featureset, great customer service.
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StatSocial
No answers on this topic
Alternatives Considered
Discontinued Products
We moved to Zendesk as it allowed us to have everything we needed. We didn't face FB Jail, we were able to respond to IG, FB & Twitter DMs at all times. The analytics were a bit better and we were able to do NPS and CSAT attached through our Zendesk platform
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StatSocial
No answers on this topic
Return on Investment
Discontinued Products
  • Well, due to the organization not truly pushing it for its value, we have struggled on this. We have seen great insight into certain projects when trying to improve certain processes or management structure and seeing the decline in those categories for term reasons/explanations but that does not truly say that the problem is fixed. You could draw a parallel but living in assumptions can cause more issues.
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StatSocial
No answers on this topic
ScreenShots