What users are saying about
37 Ratings
37 Ratings
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Score 8.9 out of 100
Top Rated
70 Ratings
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Score 8.3 out of 100

Likelihood to Recommend

Clari

Clari can be used as an excellent platform to include all critical data for sales purposes. All forecasting activities and management can be handled in one single place like Clari. Also, Clari apps give you an immediate area for your notes and to provide visibility to others to help and improve the sales process.
Anonymous | TrustRadius Reviewer

Freshworks CRM (formerly Freshsales)

If you're looking for an extremely cheap, bare-bones CRM that will house a few hundred contacts that you manually enter, FreshSales is probably a fine solution for you. If you're running a sales or customer success team with any sort of scale or sophistication, this system will be unable to support your needs. I used to be an advocate of FreshSales as a good starter CRM, but due to all of their issues with downtime and bugs - and the fact that they deleted over half of our user data (20,000+ records) - I would strongly recommend that you avoid this company and spend a little extra to get something reliable.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Clari
Freshworks CRM (formerly Freshsales)
8.7
Customer data management / contact management
Clari
Freshworks CRM (formerly Freshsales)
9.1
Workflow management
Clari
Freshworks CRM (formerly Freshsales)
8.6
Territory management
Clari
Freshworks CRM (formerly Freshsales)
8.9
Opportunity management
Clari
Freshworks CRM (formerly Freshsales)
9.1
Integration with email client (e.g., Outlook or Gmail)
Clari
Freshworks CRM (formerly Freshsales)
8.3
Interaction tracking
Clari
Freshworks CRM (formerly Freshsales)
8.6
Channel / partner relationship management
Clari
Freshworks CRM (formerly Freshsales)
8.4

Marketing Automation

Clari
Freshworks CRM (formerly Freshsales)
8.7
Lead management
Clari
Freshworks CRM (formerly Freshsales)
9.1
Email marketing
Clari
Freshworks CRM (formerly Freshsales)
8.4

CRM Project Management

Clari
Freshworks CRM (formerly Freshsales)
8.7
Task management
Clari
Freshworks CRM (formerly Freshsales)
8.6
Reporting
Clari
Freshworks CRM (formerly Freshsales)
8.7

CRM Reporting & Analytics

Clari
Freshworks CRM (formerly Freshsales)
8.9
Forecasting
Clari
Freshworks CRM (formerly Freshsales)
8.4
Pipeline visualization
Clari
Freshworks CRM (formerly Freshsales)
9.2
Customizable reports
Clari
Freshworks CRM (formerly Freshsales)
9.2

Customization

Clari
Freshworks CRM (formerly Freshsales)
8.8
Custom fields
Clari
Freshworks CRM (formerly Freshsales)
8.9
Custom objects
Clari
Freshworks CRM (formerly Freshsales)
9.1
API for custom integration
Clari
Freshworks CRM (formerly Freshsales)
8.4

Security

Clari
Freshworks CRM (formerly Freshsales)
9.0
Single sign-on capability
Clari
Freshworks CRM (formerly Freshsales)
9.0
Role-based user permissions
Clari
Freshworks CRM (formerly Freshsales)
8.9

Platform

Clari
Freshworks CRM (formerly Freshsales)
8.2
Mobile access
Clari
Freshworks CRM (formerly Freshsales)
8.2

Pros

Clari

  • Allows for more efficient funnel management - quick ability to update sales funnels in real time.
  • Provides transparency for leadership to see what is happening with the deals in real time.
  • Able to see the whole story within the sales cycle for upper management down to rep level, as well as those not within sales, to get an understanding of the state of the business.
Anonymous | TrustRadius Reviewer

Freshworks CRM (formerly Freshsales)

  • It helps you automate your onboarding process for new leads.
  • It has lots of integrations with other apps, so you can interact with other things like calendars and calls.
  • It's pretty easy to set sequences so the platform automatically follows up with people for you. This is not only helpful for your sales pipeline, but also for client communication when working on a project that requires their input.
Brandon Howard | TrustRadius Reviewer

Cons

Clari

  • Limited functionality. Really the only use case for me is forecasting and deal reviews.
  • Allow all managers to edit reps stages and numbers with a notification.
  • Does not require manual commit numbers to be confirmed. Should auto-commit the previous week's number if no change is needed.
Aaron J. McReynolds | TrustRadius Reviewer

Freshworks CRM (formerly Freshsales)

  • Automation ('workflows') need a bit of work. In comparison to other sales CRMs that automatically 'nudge' sales staff when a phone call or email hasn't been returned (for example), these nudges can be created as 'tasks' in Freshsales, but only by someone who knows what they're doing, setting explicit trigger and action rules that don't always cover all scenarios.
  • Event tracking with Segment (or just with their JS library) is a little bit haphazard. I'm sure it works well for in-app actions, but if a user visits your website and interacts with you and you aren't using the Freshsales forms on your website, it can be hard to identify users and track website visits and actions etc.
  • Learning curve– seems to be aimed at users with a bit more technical know-how; so might work well for SaaS sales teams or sales engineers, but not so much for users in other industries. Our non-technical staff have found it to be confusing.
  • Mobile Application– works very well as a contact directory, retrieving a quick overview of interactions, and now you can place voice notes that sync with the web app; these features aren't necessarily critical to our field salespeople. A user will still need to 'come back to the office' to retrieve missed voicemails, update deals notes, as well as place calls from their VoIP number. Freshsales will forward calls to a mobile, but won't allow the sales staff to place calls from their mobile device using their VoIP numbers (or receive calls from these lines).
Anonymous | TrustRadius Reviewer

Usability

Clari

No score
No answers yet
No answers on this topic

Freshworks CRM (formerly Freshsales)

Freshworks CRM (formerly Freshsales) 8.2
Based on 1 answer
I'm only trained in one portion of it, and I find that easy enough to maneuver. It's not an everyday must use product for me, so the fact that I can come back after days off and still find my way very easily speaks to the UI of the product
Anonymous | TrustRadius Reviewer

Support Rating

Clari

Clari 8.0
Based on 2 answers
Clari is very willing to jump in and build out use cases. They will work to do anything for you. That said, their follow up is not great. We have had to reach out for follow up several times on a project, which is still not complete. I wish they taught us how to complete what we want, rather than doing it in house for us
Luke Ferrel | TrustRadius Reviewer

Freshworks CRM (formerly Freshsales)

No score
No answers yet
No answers on this topic

Alternatives Considered

Clari

Not familiar with other products in the quote to close space. I have not used others, as Clari has been our first and we have been very pleased with it, so I have had no need to evaluate other competitors to it.
Anonymous | TrustRadius Reviewer

Freshworks CRM (formerly Freshsales)

Price, special offersSupport in our local place via partnersSimplicity of useFlexible API and already done integrations with G Suite and Office 365Between the users, they have chosen Freshsales as more easy to use.
Renan Otero | TrustRadius Reviewer

Return on Investment

Clari

  • Clari has helped some of our managers become more accurate in their predictions as well as help them assess quickly how business is flowing. This helps us focus on the deals that are critical and take action. They feel more productive and in control of their pipeline.
Candi Bashiri | TrustRadius Reviewer

Freshworks CRM (formerly Freshsales)

  • It is too soon to make a determination on ROI, but I do think it will help me be more efficient.
  • The reporting functions help me stay on track of sales opportunities.
  • The task reminders help me accelerate how quickly deals come together.
Dan Styklunas | TrustRadius Reviewer

Screenshots

Pricing Details

Clari

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Clari Editions & Modules

Additional Pricing Details

Freshworks CRM (formerly Freshsales)

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Freshworks CRM (formerly Freshsales) Editions & Modules

Edition
Customer-for-Life Cloud - Growth$29.001
Customer-for-Life Cloud - Pro$69.001
Customer-for-Life Cloud - Enterprise$125.001
Sales Cloud - Growth$29.001
Sales Cloud - Pro$59.001
Sales Cloud - Enterprise$99.001
Marketing Cloud - Growth$19.001
Marketing Cloud - Pro$59.001
Marketing Cloud - Enterprise$99.001
  1. per user per month, billed annually
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Clari
9.5
Freshworks CRM (formerly Freshsales)
8.8

Usability

Clari
Freshworks CRM (formerly Freshsales)
8.2

Support Rating

Clari
8.0
Freshworks CRM (formerly Freshsales)

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