What users are saying about
3 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9.5 out of 100
9 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 5.7 out of 100

Likelihood to Recommend

Claris

FileMaker handles the small to mid-size company or department use extremely well. Scaling beyond that is not its sweet spot.
Anonymous | TrustRadius Reviewer

Micro Focus Solutions Business Manager

How many users will be using the system?What part of the organization will own the product?Serena is a great workflow tool. It can be tailored to fit in any scenario and so I dont believe there is any situation where it would be inappropriate.
Tina Radcliff | TrustRadius Reviewer

Pros

Claris

  • multi-user support
  • database integrity
  • simple user interfaces
Anonymous | TrustRadius Reviewer

Micro Focus Solutions Business Manager

  • One of my favorite capabilities within the Serena user interface is the reporting. Detailed searches into the workflows allow the users to create reports containing any field that is in the workflow. Users here use the reporting during review time to pull metrics on tickets they have worked during the year. From a process perspective, the system provides a specific report with details around how long the items have been in various states. I use this information to measure my process peformance and to identify bottlenecks within the processes themselves. The reports are fairly easy to use but they can also be very complex too. Reports can be set up and shared across groups. Generic reports can also be set up so that query at run time fields can be entered.
  • Developing new processes in Serena Business Manager is relatively easy and does not necessarily need to be done by a developer. Serena has added some key features that reduces the need to add Java scripts. Serena Business Manager is a blank slate and it can be as complex or as simple as you make it. The forms are the same. I have seen some very simple designs and some very complex and beautiful form designs.
  • From a user perspective, it is fairly simple to just pick up and start using. I introduce our new hires to the systems in a thirty minute session. Most users are more confused by which process to use for what than by how to use the system.
Tina Radcliff | TrustRadius Reviewer

Cons

Claris

  • Not great for use by multiple developers at the same time.
  • Could benefit from built-in audit logging of field level changes.
Anonymous | TrustRadius Reviewer

Micro Focus Solutions Business Manager

  • Serena's documentation for the product is well written but it can be a bit challenging because it is often missing key components, best practices or tips and tricks that you get when you call into their customer support. It is also very frustrating to have their release notes refer back to their knowledge base to have their customers figure out what they fixed in their releases.
  • Serena Business Manager manages their users in an Administrator function. Any changes made in this part of Serena is only logged in the database. It would be nice to have some reporting out of of this system. When you have multiple administrators of a system, it would be a nice feature to have some reporting here rather than having to go into the database.
  • The notification feature within Serena can be a bit challenging and time consuming. You can't copy the notifications so if you want to duplicate a notification you had previously created you have to recreate it again. The notifications have three levels to them and they can be a bit tricky to get them to work just right.
Tina Radcliff | TrustRadius Reviewer

Alternatives Considered

Claris

Claris just takes everything to the next level - there's nothing we've thrown at it that it can't do
Anonymous | TrustRadius Reviewer

Micro Focus Solutions Business Manager

We have been using Serena for eight years and I don't believe I can answer this question since it was so long ago that we made the decision to purchase Serena.
Tina Radcliff | TrustRadius Reviewer

Return on Investment

Claris

  • It has saved countless staff hours any improving work flows
  • Reporting is also a huge benefit which can bring better insight into operations
  • Quickly becomes indispensable in an organization
Anonymous | TrustRadius Reviewer

Micro Focus Solutions Business Manager

  • We use Serena to standardize our business processes to ensure a more efficient work day experience for our employees. By having the employees use Serena for the processes we can ensure the process is completed the same way every time.
  • By having our key processes in Serena we are able to measure our processes at any time. Some of those key metrics include a 90% reduction in rework and a 47% reduction in overall process time. With the ability to measure processes at any time, we can react to process problems and correct them quickly. Serena Business Manager is flexible enough to allow quick development and rapid promotion when necessary.
  • Serena is very ingrained in our culture and the culture has taken on the "ticket" mentality unfortunately. With everyone trying to measure their work and justify their body counts through ticket counts, having a ticket opened for every act of work has become the standard.
Tina Radcliff | TrustRadius Reviewer

Pricing Details

Claris

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Claris Editions & Modules

On-premise Edition
Claris FileMaker Server$151
Claris FileMaker Pro540.002
  1. per user, per month, billed annually
  2. single license (perpetual)
SaaS Edition
Claris FileMaker Essentials$191
Claris FileMaker Standard$391
Claris Connect - Developer$191
Claris Connect - FileMaker Plus49.991
Claris Connect - Essentials$991
Claris Connect - Standard$2491
  1. per month, billed annually
Additional Pricing Details

Micro Focus Solutions Business Manager

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Micro Focus Solutions Business Manager Editions & Modules

Additional Pricing Details

Add comparison