What users are saying about
3 Ratings
3 Ratings
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Score 9.5 out of 100
3 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8 out of 100

Likelihood to Recommend

Claris

FileMaker handles the small to mid-size company or department use extremely well. Scaling beyond that is not its sweet spot.
Anonymous | TrustRadius Reviewer

ServiceNow App Engine

  1. Allocation of work within team
  2. Set priority for task
  3. Tracking of task
  4. Monitoring of SLA is best
Less appropriate if replying via ServiceNow App Engine on tickets, needs to be more user friendly, sometimes it takes time to integrate the status of the tickets.
Puneet Pandey | TrustRadius Reviewer

Pros

Claris

  • multi-user support
  • database integrity
  • simple user interfaces
Anonymous | TrustRadius Reviewer

ServiceNow App Engine

  • Integration with Outlook
  • Integration with ERP
  • Followup function
  • SLA tracker
  • Load tracker
  • Filtering of load
Puneet Pandey | TrustRadius Reviewer

Cons

Claris

  • Not great for use by multiple developers at the same time.
  • Could benefit from built-in audit logging of field level changes.
Anonymous | TrustRadius Reviewer

ServiceNow App Engine

  • Sometimes attachments do not get linked with the tickets
  • Sometimes updating ticket state causes an issue
  • Requires stable internet connection to work smoothly
Puneet Pandey | TrustRadius Reviewer

Alternatives Considered

Claris

Claris just takes everything to the next level - there's nothing we've thrown at it that it can't do
Anonymous | TrustRadius Reviewer

ServiceNow App Engine

ServiceNow App Engine is best among all the competitors. Its integration is best with Outlook and ERP, its SLA management is best, and very organized filters are very useful. Categorization of tickets is something that is very useful. It's very easy to search the tasks/order with limited keywords and very easy to customize. The best part is we can simply reply on mails using ServiceNow App Engine and keep a proper log of the tickets.
Puneet Pandey | TrustRadius Reviewer

Return on Investment

Claris

  • It has saved countless staff hours any improving work flows
  • Reporting is also a huge benefit which can bring better insight into operations
  • Quickly becomes indispensable in an organization
Anonymous | TrustRadius Reviewer

ServiceNow App Engine

  • Ease of doing work
  • Ease of monitoring work/task status
  • Monitoring SLA and TAT
  • Time saver
Puneet Pandey | TrustRadius Reviewer

Pricing Details

Claris

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Claris Editions & Modules

On-premise Edition
Claris FileMaker Server$151
Claris FileMaker Pro540.002
  1. per user, per month, billed annually
  2. single license (perpetual)
SaaS Edition
Claris FileMaker Essentials$191
Claris FileMaker Standard$391
Claris Connect - Developer$191
Claris Connect - FileMaker Plus49.991
Claris Connect - Essentials$991
Claris Connect - Standard$2491
  1. per month, billed annually
Additional Pricing Details

ServiceNow App Engine

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

ServiceNow App Engine Editions & Modules

Additional Pricing Details

Add comparison