What users are saying about
9 Ratings
1 Rating
9 Ratings
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Score 8 out of 100
1 Rating
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Score 6 out of 100

Likelihood to Recommend

Claritysoft

Great software for keeping track of things you've done or need to do with certain customers or potential customers.
Reagan Reed | TrustRadius Reviewer

MCA Suite

It is a good tool for smaller companies entering the MCA space, but doesn't scale all that well, and provides limited options for reporting customization.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Claritysoft
8.6
MCA Suite
6.0
Customer data management / contact management
Claritysoft
9.3
MCA Suite
6.0
Workflow management
Claritysoft
9.0
MCA Suite
Territory management
Claritysoft
8.3
MCA Suite
Opportunity management
Claritysoft
8.8
MCA Suite
Integration with email client (e.g., Outlook or Gmail)
Claritysoft
8.5
MCA Suite
Quote & order management
Claritysoft
7.5
MCA Suite
Interaction tracking
Claritysoft
9.0
MCA Suite
Channel / partner relationship management
Claritysoft
8.3
MCA Suite

Customer Service & Support

Claritysoft
10.0
MCA Suite
Help desk management
Claritysoft
10.0
MCA Suite

Marketing Automation

Claritysoft
8.8
MCA Suite
Lead management
Claritysoft
8.8
MCA Suite
Email marketing
Claritysoft
8.8
MCA Suite

CRM Project Management

Claritysoft
9.2
MCA Suite
4.0
Task management
Claritysoft
10.0
MCA Suite
Billing and invoicing management
Claritysoft
9.0
MCA Suite
Reporting
Claritysoft
8.5
MCA Suite
4.0

CRM Reporting & Analytics

Claritysoft
9.3
MCA Suite
1.0
Forecasting
Claritysoft
9.0
MCA Suite
Pipeline visualization
Claritysoft
9.0
MCA Suite
Customizable reports
Claritysoft
10.0
MCA Suite
1.0

Customization

Claritysoft
8.8
MCA Suite
Custom fields
Claritysoft
8.7
MCA Suite
Custom objects
Claritysoft
8.3
MCA Suite
API for custom integration
Claritysoft
9.3
MCA Suite

Security

Claritysoft
9.0
MCA Suite
8.0
Single sign-on capability
Claritysoft
8.5
MCA Suite
Role-based user permissions
Claritysoft
9.5
MCA Suite
8.0

Platform

Claritysoft
6.5
MCA Suite
Mobile access
Claritysoft
6.5
MCA Suite

Pros

Claritysoft

  • Claritysoft is a low-cost solution for smaller companies to be able to keep up with leads and customers.
  • It also is great for having one depository for quotes and opportunities you and your company are working on.
  • The marketing function seems to also work really well for sending out and tracking email campaigns.
Dwayne Tharp | TrustRadius Reviewer

MCA Suite

  • They have lots of detail on the deal pages.
  • It allows for multiple internal and external users.
  • It has global search functionality.
Anonymous | TrustRadius Reviewer

Cons

Claritysoft

  • Needs to have the ability to be able to change accounts, opportunities, leads, and contacts over to another rep without having to go into each field separately--this is extremely time-consuming.
  • Would like to see each page be able to bring up more then 100 clients at a time.
Pamela Elliott | TrustRadius Reviewer

MCA Suite

  • Poor reporting.
  • Filtering is clunky.
  • They could improve on data visualization.
  • Renewal advances that are not refinances are difficult to manage.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Claritysoft

Claritysoft's emails are much easier to use since Salesforce is in the middle of switching from Classic to Lightning. Also, Salesforce does not have a native group edit option. Claritysoft is much more data driven and you can use all functions of Excel to customize reports. However, Claritysoft does not have as many third-party add-on options compared to Salesforce's app exchange.
Joshua Day | TrustRadius Reviewer

MCA Suite

We haven't used any others.
Anonymous | TrustRadius Reviewer

Return on Investment

Claritysoft

  • Our previous application did not offer the data details that recently became oftenly asked for by our client. This would cause long waits to build out reporting function via a supportive application. With Claritysoft, we have been able to build internally, reports asked for by the client, as well as offer other reports our client had not thought of. It's ROI is continues to grow week to week it seems.
  • The interaction with the Outlook client in our environment has been less than impressive, but that may be indicative of the parameters and not the fault of the application.
  • Setting up accounts, laying permissions and roles, has been a night and day, positive change, compared to our predecessor.
Ryan Weller | TrustRadius Reviewer

MCA Suite

  • We've been able to grow our working capital program over the years with the help of MCA Suite.
  • Data management is difficult, and we struggle with reporting.
  • We have granted merchants dedicated to their advances for tracking purposes.
Anonymous | TrustRadius Reviewer

Pricing Details

Claritysoft

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Claritysoft Editions & Modules

Edition
Claritysoft$39.001
  1. Per Month Per User
Additional Pricing Details

MCA Suite

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

MCA Suite Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

Claritysoft
8.4
MCA Suite
6.0

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