What users are saying about
13 Ratings
154 Ratings
13 Ratings
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Score 6.2 out of 100
154 Ratings
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Score 8.8 out of 100

Feature Set Ratings

  • Claritysoft ranks higher in 7 feature sets: Sales Force Automation, Customer Service & Support, Marketing Automation, CRM Project Management, CRM Reporting & Analytics, Customization, Security
  • SAP CRM ranks higher in 1 feature set: Platform

Sales Force Automation

8.6

Claritysoft

86%
7.8

SAP CRM

78%
Claritysoft ranks higher in 8/9 features

Customer data management / contact management

9.3
93%
5 Ratings
9.2
92%
27 Ratings

Workflow management

9.0
90%
4 Ratings
7.6
76%
28 Ratings

Territory management

8.2
82%
4 Ratings
7.4
74%
23 Ratings

Opportunity management

8.8
88%
5 Ratings
7.9
79%
26 Ratings

Integration with email client (e.g., Outlook or Gmail)

8.5
85%
5 Ratings
7.6
76%
22 Ratings

Quote & order management

7.5
75%
5 Ratings
7.2
72%
24 Ratings

Interaction tracking

9.0
90%
5 Ratings
8.5
85%
26 Ratings

Channel / partner relationship management

8.2
82%
4 Ratings
7.4
74%
27 Ratings

Contract management

N/A
0 Ratings
7.0
70%
25 Ratings

Customer Service & Support

10.0

Claritysoft

100%
8.6

SAP CRM

86%
SAP CRM ranks higher in 2/3 features

Help desk management

10.0
100%
3 Ratings
8.7
87%
20 Ratings

Case management

N/A
0 Ratings
8.7
87%
21 Ratings

Call center management

N/A
0 Ratings
8.4
84%
22 Ratings

Marketing Automation

8.8

Claritysoft

88%
8.5

SAP CRM

85%
Claritysoft ranks higher in 1/2 features

Lead management

8.8
88%
4 Ratings
8.0
80%
22 Ratings

Email marketing

8.8
88%
4 Ratings
9.0
90%
18 Ratings

CRM Project Management

9.2

Claritysoft

92%
8.2

SAP CRM

82%
Claritysoft ranks higher in 2/3 features

Task management

10.0
100%
4 Ratings
8.5
85%
20 Ratings

Billing and invoicing management

9.0
90%
3 Ratings
7.4
74%
20 Ratings

Reporting

8.5
85%
5 Ratings
8.7
87%
18 Ratings

CRM Reporting & Analytics

9.4

Claritysoft

94%
8.1

SAP CRM

81%
Claritysoft ranks higher in 3/3 features

Forecasting

9.0
90%
4 Ratings
8.2
82%
24 Ratings

Pipeline visualization

9.0
90%
4 Ratings
8.4
84%
22 Ratings

Customizable reports

10.0
100%
4 Ratings
7.8
78%
25 Ratings

Customization

8.8

Claritysoft

88%
7.8

SAP CRM

78%
Claritysoft ranks higher in 3/4 features

Custom fields

8.7
87%
5 Ratings
7.8
78%
26 Ratings

Custom objects

8.3
83%
4 Ratings
8.0
80%
26 Ratings

API for custom integration

9.4
94%
4 Ratings
7.8
78%
21 Ratings

Scripting environment

N/A
0 Ratings
7.8
78%
22 Ratings

Security

9.0

Claritysoft

90%
8.7

SAP CRM

87%
Claritysoft ranks higher in 1/2 features

Single sign-on capability

8.5
85%
5 Ratings
9.2
92%
26 Ratings

Role-based user permissions

9.5
95%
5 Ratings
8.2
82%
22 Ratings

Platform

6.5

Claritysoft

65%
8.4

SAP CRM

84%
SAP CRM ranks higher in 1/1 features

Mobile access

6.5
65%
4 Ratings
8.4
84%
19 Ratings

Social CRM

Claritysoft

Feature Set Not Supported
N/A
9.0

SAP CRM

90%
SAP CRM ranks higher in 2/2 features

Social data

N/A
0 Ratings
9.0
90%
13 Ratings

Social engagement

N/A
0 Ratings
9.0
90%
12 Ratings

Integrations with 3rd-party Software

Claritysoft

Feature Set Not Supported
N/A
8.3

SAP CRM

83%
SAP CRM ranks higher in 2/2 features

Marketing automation

N/A
0 Ratings
9.0
90%
17 Ratings

Compensation management

N/A
0 Ratings
7.7
77%
15 Ratings

Attribute Ratings

  • SAP CRM is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

7.3

Claritysoft

73%
5 Ratings
8.3

SAP CRM

83%
32 Ratings

Likelihood to Renew

Claritysoft

N/A
0 Ratings
9.0

SAP CRM

90%
4 Ratings

Usability

Claritysoft

N/A
0 Ratings
8.0

SAP CRM

80%
4 Ratings

Support Rating

Claritysoft

N/A
0 Ratings
9.3

SAP CRM

93%
5 Ratings

Online Training

Claritysoft

N/A
0 Ratings
7.0

SAP CRM

70%
1 Rating

Likelihood to Recommend

Claritysoft

Great software for keeping track of things you've done or need to do with certain customers or potential customers.
Read full review

SAP

SAP CRM is a well-designed platform for small to medium-sized businesses that want to manage their customer-centric operations through a single pane of glass. Changes can be made quickly and easily for different scenarios. Many features allow flexibility and scalability, making it ideal for large industries with significant capital and customer bases. Data automation helps maintain a healthy relationship with customers.
Read full review

Pros

Claritysoft

  • Claritysoft is a low-cost solution for smaller companies to be able to keep up with leads and customers.
  • It also is great for having one depository for quotes and opportunities you and your company are working on.
  • The marketing function seems to also work really well for sending out and tracking email campaigns.
Read full review

SAP

  • Our customers benefit from SAP CRM's 360-degree views and case management capabilities.
  • As a middleware business tool, case reporting is excellent, and it works well with WM systems to communicate with various departments.
  • It is an excellent tool for tracking customer relationships across multiple channels, and it's easy to use.
Read full review

Cons

Claritysoft

  • Needs to have the ability to be able to change accounts, opportunities, leads, and contacts over to another rep without having to go into each field separately--this is extremely time-consuming.
  • Would like to see each page be able to bring up more then 100 clients at a time.
Read full review

SAP

  • One of the things I don't like about "SAP CRM" is that there are no alerts or notifications which could warn when something happens within the platform.
  • It does not have integration with any type of social network.
  • The robust and unintuitive appearance makes it a bit complicated to use all its functionalities.
Read full review

Pricing Details

Claritysoft

Starting Price

$39 per month

Editions & Modules

Claritysoft editions and modules pricing
EditionModules
Claritysoft$39.001

Footnotes

  1. Per Month Per User

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

Optional

Additional Details

SAP CRM

Starting Price

Editions & Modules

SAP CRM editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Likelihood to Renew

    Claritysoft

    No answers on this topic

    SAP

    I know what SAP CRM can do in the future. We are very happy with the product and think it is a great choice for both SAP ERP users and even those who do not use other SAP products. We have both Salesforce and SAP CRM, and we feel that Salesforce is a good product for a few years, but SAP CRM is a more fully-featured product and is a better choice for complex organizations capable of running installed software of this complexity. It is often just a question of budget.
    Read full review

    Usability

    Claritysoft

    No answers on this topic

    SAP

    When we were not introduced to Salesforce, we were somehow managing with SAP CRM which allowed us to do a few tasks like lead assignment, managing partner access, service portal etc. as we have other modules of SAP but now we think marketing/sales needs more and we need visibility of leads more than what SAP CRM allow us.
    Read full review

    Support Rating

    Claritysoft

    No answers on this topic

    SAP

    SAP's customer service is quick and efficient, with a response time of fewer than some minutes. In either case, you'll get instant help from the vendor or online forums. In addition, the vendor provides excellent global support for this tool. Like Salesforce, SugarCRM, etc., it's probably fine as a standalone CRM option.
    Read full review

    Alternatives Considered

    Claritysoft

    Claritysoft's emails are much easier to use since Salesforce is in the middle of switching from Classic to Lightning. Also, Salesforce does not have a native group edit option. Claritysoft is much more data driven and you can use all functions of Excel to customize reports. However, Claritysoft does not have as many third-party add-on options compared to Salesforce's app exchange.
    Read full review

    SAP

    SAP CRM is a diversified, complex tool which can be customized to the company needs on many various levels. The main reason why a company could choose SAP CRM is to ensure all their needs are met in terms of a solution that can be adjusted to the processes within the organisation
    Read full review

    Return on Investment

    Claritysoft

    • Our previous application did not offer the data details that recently became oftenly asked for by our client. This would cause long waits to build out reporting function via a supportive application. With Claritysoft, we have been able to build internally, reports asked for by the client, as well as offer other reports our client had not thought of. It's ROI is continues to grow week to week it seems.
    • The interaction with the Outlook client in our environment has been less than impressive, but that may be indicative of the parameters and not the fault of the application.
    • Setting up accounts, laying permissions and roles, has been a night and day, positive change, compared to our predecessor.
    Read full review

    SAP

    • Longer implementation time when client needs customization in SAP CRM based on their custom business processes. That leads to longer ROI.
    • Proper training is key step to ROI on SAP CRM.
    • Out of box solution gives quick ROI. When client is implementing process first time & adapts SAP CRM provided solution in their organization.
    Read full review

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