What users are saying about
9 Ratings
123 Ratings
9 Ratings
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Score 8 out of 100
123 Ratings
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Score 7.9 out of 100

Likelihood to Recommend

Claritysoft

Great software for keeping track of things you've done or need to do with certain customers or potential customers.
Reagan Reed | TrustRadius Reviewer

SAP CRM

First try to understand the requirement and then you can build anything in SAP CRM with standard / non standard functionality. Whenever standard functionality cannot meet thebusiness needs, functional requirements are written by the business users and given to the APAP engineer to customize the product appropriately.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Claritysoft
8.6
SAP CRM
7.8
Customer data management / contact management
Claritysoft
9.3
SAP CRM
8.0
Workflow management
Claritysoft
9.0
SAP CRM
7.6
Territory management
Claritysoft
8.3
SAP CRM
7.9
Opportunity management
Claritysoft
8.8
SAP CRM
6.9
Integration with email client (e.g., Outlook or Gmail)
Claritysoft
8.5
SAP CRM
7.7
Quote & order management
Claritysoft
7.5
SAP CRM
7.8
Interaction tracking
Claritysoft
9.0
SAP CRM
8.2
Channel / partner relationship management
Claritysoft
8.3
SAP CRM
7.3
Contract management
Claritysoft
SAP CRM
8.3

Customer Service & Support

Claritysoft
10.0
SAP CRM
7.6
Help desk management
Claritysoft
10.0
SAP CRM
7.3
Case management
Claritysoft
SAP CRM
7.9
Call center management
Claritysoft
SAP CRM
7.6

Marketing Automation

Claritysoft
8.8
SAP CRM
8.6
Lead management
Claritysoft
8.8
SAP CRM
8.4
Email marketing
Claritysoft
8.8
SAP CRM
8.8

CRM Project Management

Claritysoft
9.2
SAP CRM
8.1
Task management
Claritysoft
10.0
SAP CRM
8.3
Billing and invoicing management
Claritysoft
9.0
SAP CRM
8.0
Reporting
Claritysoft
8.5
SAP CRM
7.8

CRM Reporting & Analytics

Claritysoft
9.3
SAP CRM
7.9
Forecasting
Claritysoft
9.0
SAP CRM
7.9
Pipeline visualization
Claritysoft
9.0
SAP CRM
7.6
Customizable reports
Claritysoft
10.0
SAP CRM
8.2

Customization

Claritysoft
8.8
SAP CRM
7.9
Custom fields
Claritysoft
8.7
SAP CRM
8.1
Custom objects
Claritysoft
8.3
SAP CRM
8.5
API for custom integration
Claritysoft
9.3
SAP CRM
7.5
Scripting environment
Claritysoft
SAP CRM
7.6

Security

Claritysoft
9.0
SAP CRM
8.3
Single sign-on capability
Claritysoft
8.5
SAP CRM
8.1
Role-based user permissions
Claritysoft
9.5
SAP CRM
8.6

Platform

Claritysoft
6.5
SAP CRM
7.8
Mobile access
Claritysoft
6.5
SAP CRM
7.8

Social CRM

Claritysoft
SAP CRM
7.8
Social data
Claritysoft
SAP CRM
7.8
Social engagement
Claritysoft
SAP CRM
7.8

Integrations with 3rd-party Software

Claritysoft
SAP CRM
7.8
Marketing automation
Claritysoft
SAP CRM
7.8
Compensation management
Claritysoft
SAP CRM
7.8

Pros

Claritysoft

  • Claritysoft is a low-cost solution for smaller companies to be able to keep up with leads and customers.
  • It also is great for having one depository for quotes and opportunities you and your company are working on.
  • The marketing function seems to also work really well for sending out and tracking email campaigns.
Dwayne Tharp | TrustRadius Reviewer

SAP CRM

  • If you have an SAP ERP system, you get out-of-the box data integration and can easily configure end-to-end business processes that span multiple systems.
  • While the core functionality is comparable to a lot of the other systems, SAP CRM is still one of the best solutions available for companies needing functionality like Trade Promotion Management, Market Development Funds, etc...
  • The system is highly customizable and can be easily configured / enhanced to work in a wide variety of scenarios.
Tom Leddy | TrustRadius Reviewer

Cons

Claritysoft

  • Needs to have the ability to be able to change accounts, opportunities, leads, and contacts over to another rep without having to go into each field separately--this is extremely time-consuming.
  • Would like to see each page be able to bring up more then 100 clients at a time.
Pamela Elliott | TrustRadius Reviewer

SAP CRM

  • There is not much room for improvement, as SAP has recently launched SAP C4 HANA as the improved version of SAP CRM with added functionality.
  • SAP CRM has a little room for improvement in how efficient it is for users
  • SAP CRM's performance could be improved in terms of Orders to be searched in the backend, and the DB level has to be improved
Pradeep Bele | TrustRadius Reviewer

Likelihood to Renew

Claritysoft

No score
No answers yet
No answers on this topic

SAP CRM

SAP CRM 9.0
Based on 4 answers
SAP's CRM is a very fast and effective tool. The ability to track things (credits, items, ect.) through CRM is vastly improved over the systems that I have used in the past. It is an incredble system, when it comes to pulling data that has been input back out. You can also run reports on anything in the system. This ability allows you the opportunity to print off reports and show them to customers so that they have a clear understanding of what you have been doing for them. In turn, this increases your value to your customers.
Aaron Norris | TrustRadius Reviewer

Usability

Claritysoft

No score
No answers yet
No answers on this topic

SAP CRM

SAP CRM 9.0
Based on 1 answer
User friendly UI with [lots] of customization.
Huge patches depending on industry
Excellent support
Integration and security of data.
Reliability and availabilty of data.
Incresed ROI.
Anonymous | TrustRadius Reviewer

Support Rating

Claritysoft

No score
No answers yet
No answers on this topic

SAP CRM

SAP CRM 9.0
Based on 2 answers
Typically, requests do get resolved. Sometimes it does take a bit of explaining the issues but then SAP accepts then and provides a fix
Sebastian Jungels | TrustRadius Reviewer

Alternatives Considered

Claritysoft

Claritysoft's emails are much easier to use since Salesforce is in the middle of switching from Classic to Lightning. Also, Salesforce does not have a native group edit option. Claritysoft is much more data driven and you can use all functions of Excel to customize reports. However, Claritysoft does not have as many third-party add-on options compared to Salesforce's app exchange.
Joshua Day | TrustRadius Reviewer

SAP CRM

SAP CRM is a diversified, complex tool which can be customized to the company needs on many various levels. The main reason why a company could choose SAP CRM is to ensure all their needs are met in terms of a solution that can be adjusted to the processes within the organisation
Anonymous | TrustRadius Reviewer

Return on Investment

Claritysoft

  • Our previous application did not offer the data details that recently became oftenly asked for by our client. This would cause long waits to build out reporting function via a supportive application. With Claritysoft, we have been able to build internally, reports asked for by the client, as well as offer other reports our client had not thought of. It's ROI is continues to grow week to week it seems.
  • The interaction with the Outlook client in our environment has been less than impressive, but that may be indicative of the parameters and not the fault of the application.
  • Setting up accounts, laying permissions and roles, has been a night and day, positive change, compared to our predecessor.
Ryan Weller | TrustRadius Reviewer

SAP CRM

  • Longer implementation time when client needs customization in SAP CRM based on their custom business processes. That leads to longer ROI.
  • Proper training is key step to ROI on SAP CRM.
  • Out of box solution gives quick ROI. When client is implementing process first time & adapts SAP CRM provided solution in their organization.
Anonymous | TrustRadius Reviewer

Pricing Details

Claritysoft

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Claritysoft Editions & Modules

Edition
Claritysoft$39.001
  1. Per Month Per User
Additional Pricing Details

SAP CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

SAP CRM Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

Claritysoft
8.4
SAP CRM
7.0

Likelihood to Renew

Claritysoft
SAP CRM
9.0

Usability

Claritysoft
SAP CRM
9.0

Support Rating

Claritysoft
SAP CRM
9.0

Online Training

Claritysoft
SAP CRM
7.0

Add comparison