What users are saying about
10 Ratings
1 Rating
10 Ratings
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Score 7.8 out of 100
1 Rating
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8 out of 100

Likelihood to Recommend

Claritysoft

Great software for keeping track of things you've done or need to do with certain customers or potential customers.
Reagan Reed | TrustRadius Reviewer

TeamWave

Only if you are constrained on cost and you need a good user experience.
Vikas Manhas | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Claritysoft
8.6
TeamWave
8.0
Customer data management / contact management
Claritysoft
9.3
TeamWave
10.0
Workflow management
Claritysoft
9.0
TeamWave
6.0
Territory management
Claritysoft
8.2
TeamWave
Opportunity management
Claritysoft
8.8
TeamWave
10.0
Integration with email client (e.g., Outlook or Gmail)
Claritysoft
8.5
TeamWave
6.0
Quote & order management
Claritysoft
7.5
TeamWave
Interaction tracking
Claritysoft
9.0
TeamWave
Channel / partner relationship management
Claritysoft
8.2
TeamWave

Customer Service & Support

Claritysoft
10.0
TeamWave
Help desk management
Claritysoft
10.0
TeamWave

Marketing Automation

Claritysoft
8.8
TeamWave
Lead management
Claritysoft
8.8
TeamWave
Email marketing
Claritysoft
8.8
TeamWave

CRM Project Management

Claritysoft
9.2
TeamWave
8.0
Task management
Claritysoft
10.0
TeamWave
10.0
Billing and invoicing management
Claritysoft
9.0
TeamWave
8.0
Reporting
Claritysoft
8.5
TeamWave
6.0

CRM Reporting & Analytics

Claritysoft
9.3
TeamWave
6.0
Forecasting
Claritysoft
9.0
TeamWave
5.0
Pipeline visualization
Claritysoft
9.0
TeamWave
9.0
Customizable reports
Claritysoft
10.0
TeamWave
4.0

Customization

Claritysoft
8.8
TeamWave
6.0
Custom fields
Claritysoft
8.7
TeamWave
7.0
Custom objects
Claritysoft
8.3
TeamWave
API for custom integration
Claritysoft
9.3
TeamWave
5.0

Security

Claritysoft
9.0
TeamWave
Single sign-on capability
Claritysoft
8.5
TeamWave
Role-based user permissions
Claritysoft
9.5
TeamWave

Platform

Claritysoft
6.5
TeamWave
3.0
Mobile access
Claritysoft
6.5
TeamWave
3.0

Pros

Claritysoft

  • Claritysoft is a low-cost solution for smaller companies to be able to keep up with leads and customers.
  • It also is great for having one depository for quotes and opportunities you and your company are working on.
  • The marketing function seems to also work really well for sending out and tracking email campaigns.
Dwayne Tharp | TrustRadius Reviewer

TeamWave

  • Unlimited users
  • CRM & Project management in one tool
  • Visual Cards
Vikas Manhas | TrustRadius Reviewer

Cons

Claritysoft

  • Needs to have the ability to be able to change accounts, opportunities, leads, and contacts over to another rep without having to go into each field separately--this is extremely time-consuming.
  • Would like to see each page be able to bring up more then 100 clients at a time.
Pamela Elliott | TrustRadius Reviewer

TeamWave

  • [I feel] Product management is tedious
  • Flexibility of Integration with TPA
  • Mobile App is not robust.
Vikas Manhas | TrustRadius Reviewer

Usability

Claritysoft

No score
No answers yet
No answers on this topic

TeamWave

TeamWave 8.0
Based on 1 answer
As the organization scale and capability increases and the cost is not a constraint.
Vikas Manhas | TrustRadius Reviewer

Support Rating

Claritysoft

No score
No answers yet
No answers on this topic

TeamWave

TeamWave 10.0
Based on 1 answer
Responsive and solution oriented.
Vikas Manhas | TrustRadius Reviewer

Alternatives Considered

Claritysoft

Claritysoft's emails are much easier to use since Salesforce is in the middle of switching from Classic to Lightning. Also, Salesforce does not have a native group edit option. Claritysoft is much more data driven and you can use all functions of Excel to customize reports. However, Claritysoft does not have as many third-party add-on options compared to Salesforce's app exchange.
Joshua Day | TrustRadius Reviewer

TeamWave

TeamWave provides real value for its cost - but after using it for a while the need of real feature which other similar tools offer at higher price starts to become important. Unless you really need those advanced features, TeamWave fits the bill.
Vikas Manhas | TrustRadius Reviewer

Return on Investment

Claritysoft

  • Our previous application did not offer the data details that recently became oftenly asked for by our client. This would cause long waits to build out reporting function via a supportive application. With Claritysoft, we have been able to build internally, reports asked for by the client, as well as offer other reports our client had not thought of. It's ROI is continues to grow week to week it seems.
  • The interaction with the Outlook client in our environment has been less than impressive, but that may be indicative of the parameters and not the fault of the application.
  • Setting up accounts, laying permissions and roles, has been a night and day, positive change, compared to our predecessor.
Ryan Weller | TrustRadius Reviewer

TeamWave

  • Easy to scale of operations, since unlimited users are allowed.
  • Database cost is not recurring
Vikas Manhas | TrustRadius Reviewer

Screenshots

Claritysoft

TeamWave

Pricing Details

Claritysoft

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Claritysoft Editions & Modules

Edition
Claritysoft$39.001
  1. Per Month Per User
Additional Pricing Details

TeamWave

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

TeamWave Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

Claritysoft
8.2
TeamWave
8.0

Usability

Claritysoft
TeamWave
8.0

Support Rating

Claritysoft
TeamWave
10.0

Add comparison