What users are saying about
73 Ratings
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Score 8.9 out of 100
27 Ratings
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Score 6.5 out of 100

Likelihood to Recommend

Clarizen One

Clarizen got the job done with time tracking and expense reports, but it didn't do enough to make our organization continue using it. We ended up switching because the key stakeholders (resource management) were unhappy with its offerings. This might be a good fit for smaller organizations that require less feature and capabilities. Instead, our company switched to OpenAir, which has more robust time tracking, expense reports, and PTO accrual and monitoring programs.
Anonymous | TrustRadius Reviewer

IBM Rational Team Concert

Well suited area in my team: Our production support team uses it for day to day incident management and problem management. Its built-in features fit the ITIL framework perfectly. Less appropriate area in my team:We are changing our team structure to DevOps and our software development cycle from a traditional waterfall model to Agile. RTC is not as good as JIRA in Kanban and scrum.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Project Management

Clarizen One
7.0
IBM Rational Team Concert
Task Management
Clarizen One
8.5
IBM Rational Team Concert
Resource Management
Clarizen One
7.5
IBM Rational Team Concert
Gantt Charts
Clarizen One
7.4
IBM Rational Team Concert
Scheduling
Clarizen One
6.3
IBM Rational Team Concert
Workflow Automation
Clarizen One
4.8
IBM Rational Team Concert
Team Collaboration
Clarizen One
6.5
IBM Rational Team Concert
Support for Agile Methodology
Clarizen One
6.9
IBM Rational Team Concert
Support for Waterfall Methodology
Clarizen One
8.1
IBM Rational Team Concert
Document Management
Clarizen One
5.7
IBM Rational Team Concert
Email integration
Clarizen One
7.5
IBM Rational Team Concert
Mobile Access
Clarizen One
6.9
IBM Rational Team Concert
Timesheet Tracking
Clarizen One
8.7
IBM Rational Team Concert
Change request and Case Management
Clarizen One
7.5
IBM Rational Team Concert
Budget and Expense Management
Clarizen One
5.9
IBM Rational Team Concert

Professional Services Automation

Clarizen One
4.5
IBM Rational Team Concert
Project & financial reporting
Clarizen One
6.5
IBM Rational Team Concert
Integration with accounting software
Clarizen One
2.6
IBM Rational Team Concert

Pros

Clarizen One

  • Highly customizable, can develop organization specific workflows, modules, etc.
  • Interface (in most instances) is easy to use. Timesheets, project details, and report modules are fairly easy to navigate and understand.
  • Good comms tools like discussions, group pages, automatic reminders and notifications.
Anonymous | TrustRadius Reviewer

IBM Rational Team Concert

  • Provides a complete workflow of work items to be performed within a team.
  • Provides customizable templates for creating and modifying the workflows based on how your team functions.
  • Provides, easy to use reports and querying functionality for managers to get a good glimpse of the overall project.
Anonymous | TrustRadius Reviewer

Cons

Clarizen One

  • Export: I'm not wild about the export options. We created a custom project plan formatter to turn the ugly export in CSV to a customer facing color coded PDF. It's not super easy to give your customers something pretty to look at (although they do offer PPTs)
  • Gantt Charts: All I want in life is a nice little high level set of milestones to pop into a slide I'm showing to a steering committee. It's just not something the system does. I've just had to screen shot a hard to read gantt from the system or recreate in PPT or Visio. No fun
  • Speed: I am not sure what's going on here but Clarizen can be pretty slow to update small changes to project plans. It's rough when you have a laundry list of changes to make but the system is waiting
Sarah Meerschaert | TrustRadius Reviewer

IBM Rational Team Concert

  • GUI can be implemented much more efficiently with clarity. I personally feel the current IBM Rational Team Concert is little clumsy.
Srivardhan Dingari | TrustRadius Reviewer

Likelihood to Renew

Clarizen One

Clarizen One 7.5
Based on 27 answers
I give my renewal of this product a 9. It's only because we never know what product may come out next and how other factors in our office political environment may cause impact upon this. If I always had my way, this is what we'd settle on as our de facto project management system.
Anonymous | TrustRadius Reviewer

IBM Rational Team Concert

IBM Rational Team Concert 6.7
Based on 5 answers
One of the downsides for us was the capabilities of the native build tools were lacking. The project management and work item tracking capabilities are great and I would recommend the tool to anyone. There is a definite learning curve with RTC as a source control system, and the streams are a concept unique to the product
Bryan Sarazin | TrustRadius Reviewer

Usability

Clarizen One

Clarizen One 7.3
Based on 5 answers
It is easy to configure, intuitive. The customization process is in some ways better than Salesforce.com. It has a great UI. It does however depend on how it's implemented.

The design of it is generally fine, however the ability to data upload people from a spreadsheet is an obvious miss.
Anonymous | TrustRadius Reviewer

IBM Rational Team Concert

IBM Rational Team Concert 8.1
Based on 2 answers
There are a number of pieces to Rational Team Concert, though, with honest time working with the software, it can be easily learned while using the software on the job. While I have been an administrator for the software, and have conducted training, it is business software. It is not intended to be enjoyable as in playing a game, though it is perfectly reasonable and acceptable for the intended tasks.
Anonymous | TrustRadius Reviewer

Reliability and Availability

Clarizen One

Clarizen One 8.2
Based on 6 answers
Sometimes it is slow when everyone is entering their time on Fridays or Mondays but other than that we rarely see downtime and maintenance notifications are well in advance.
Shel Hankley | TrustRadius Reviewer

IBM Rational Team Concert

No score
No answers yet
No answers on this topic

Performance

Clarizen One

Clarizen One 9.1
Based on 10 answers
Reports: Quick to Reasonable

Most Ancillary Pages: Quick to Reasonable
(By "ancillary" I mean lesser used/master data maintenance pages - e.g. People, Customers, Individual Tasks, Milestones, etc.)

Work Plan (with 100 sub items): Reasonable to Slow
Jason Beamer | TrustRadius Reviewer

IBM Rational Team Concert

No score
No answers yet
No answers on this topic

Support Rating

Clarizen One

Clarizen One 8.0
Based on 12 answers
It's a good experience overall. Clarizen was useful when needed. It's mostly needed for advice on how to do more sophisticated actions or how to change something that was set up administratively. It's seldom used otherwise. The product consistently works, the documentation is acceptable, and the generally intuitive product is easy enough for most staff to pick up without much issue.
Mike Narumiya | TrustRadius Reviewer

IBM Rational Team Concert

IBM Rational Team Concert 10.0
Based on 1 answer
As I have no issues so far with IBM Rational Team Concert I recommend the team / Employer to go with it
Srivardhan Dingari | TrustRadius Reviewer

In-Person Training

Clarizen One

Clarizen One 8.2
Based on 2 answers
• We worked with a Project Manager on their side. He was very good about developing a project plan to hit our goal. I think we had weekly or twice weekly calls – very steady cadence over 3 month period.
• Their PM skills were great – kept us on task. For the last week, they sent 2 people on site and they did training for power users. After that a couple of them revisited here
Anonymous | TrustRadius Reviewer

IBM Rational Team Concert

No score
No answers yet
No answers on this topic

Online Training

Clarizen One

Clarizen One 5.4
Based on 5 answers
Our trainer, Alex, is exceptional and knows the product really well. I swear he must have wrote the product himself! His manner with training is very easy going, gives you homework that is applicable to what you need to learn and stages it correctly for you. It was a pleasure to be trained by him.
Anonymous | TrustRadius Reviewer

IBM Rational Team Concert

No score
No answers yet
No answers on this topic

Implementation Rating

Clarizen One

Clarizen One 8.2
Based on 8 answers
I performed the implementation with our Clarizen provide trainer, who knew the product 100% and it went quickly and without a problem. It was a pleasurable process without the problems other software implementation often encounter. Kudos to the Clarizen team for making this a worry free process for their clients because it is worry free.
Anonymous | TrustRadius Reviewer

IBM Rational Team Concert

IBM Rational Team Concert 10.0
Based on 1 answer
No problems
Srivardhan Dingari | TrustRadius Reviewer

Alternatives Considered

Clarizen One

There were several others I reviewed that I can no longer remember but none of them compared to Clarizen when it came to flexibility. Many factors sold us on Clarizen but most importantly it was that Clarizen was capable of wrapping itself around our existing processes instead of us changing to to meet the software tool. With that said, we are now looking at changing some of our processes due to the fact that Clarizen is such a powerful tool!
Sean Woods, PMP | TrustRadius Reviewer

IBM Rational Team Concert

I have worked on different agile project management tool like JIRA, Teamfoge and RTC. RTC is simple and has a nice UI.
Nishad Pandarathodi | TrustRadius Reviewer

Return on Investment

Clarizen One

  • Great customer feedback related to real-time availabilty of project status. We could tailor gant charts to various customers within an organization fairly quickly.
  • Seeing real-time breakdown of costs and time for projects was great. The main page with summary charts was a great way to get information at a glance.
  • Clarizen use definitely helped us stream-line project planning and assisted with identifying bottlenecks.
  • We run many projects in parallel with similar timepoints (pre-, interim-, and post-). The software was pretty straight forward, permitting us to create one project outline then dupiclating it (as a template) for a number of others.
Carlos Chang | TrustRadius Reviewer

IBM Rational Team Concert

  • RTC helps automate incident management workflow which improves our work efficiency. With the integration with Geneos and GSD, we can one click create RTC incident tickets from Geneos with most of the information copied from Geneos automatically and then link the details to GSD for privilege account management if needed.
  • RTC provides a holistic view on ad hoc production activities. We use RTC for production management. Whoever needs to get access to production due to non-planned activities (planned change is managed in GSD) has to raise an incident ticket or service request ticket in RTC so as to get production privilege accounts.
  • RTC is also being used to review and approve the usage of privilege account which help us to meet audit requirements. For example, if a user made some database change using privilege account under incident number xxx, an entry will be added in RTC and sent to account owner or production support manager to review and approve.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Clarizen One

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Clarizen One Editions & Modules

Edition
Enterprise Edition$451
Unlimited Edition$601
  1. per user per month
Additional Pricing Details

IBM Rational Team Concert

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

IBM Rational Team Concert Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

Clarizen One
8.9
IBM Rational Team Concert
8.0

Likelihood to Renew

Clarizen One
7.5
IBM Rational Team Concert
6.7

Usability

Clarizen One
7.3
IBM Rational Team Concert
8.1

Reliability and Availability

Clarizen One
8.2
IBM Rational Team Concert

Performance

Clarizen One
9.1
IBM Rational Team Concert

Support Rating

Clarizen One
8.0
IBM Rational Team Concert
10.0

In-Person Training

Clarizen One
8.2
IBM Rational Team Concert

Online Training

Clarizen One
5.4
IBM Rational Team Concert

Implementation Rating

Clarizen One
8.2
IBM Rational Team Concert
10.0

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