What users are saying about
73 Ratings
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Top Rated
1879 Ratings
73 Ratings
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Score 8.9 out of 100

Jira Software

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Top Rated
1879 Ratings
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Score 8.2 out of 100

Likelihood to Recommend

Clarizen One

Clarizen got the job done with time tracking and expense reports, but it didn't do enough to make our organization continue using it. We ended up switching because the key stakeholders (resource management) were unhappy with its offerings. This might be a good fit for smaller organizations that require less feature and capabilities. Instead, our company switched to OpenAir, which has more robust time tracking, expense reports, and PTO accrual and monitoring programs.
Anonymous | TrustRadius Reviewer

Jira Software

I imagine that Jira Software is really useful for geographically disperse focused on a specific project. Indeed, I was part of a team at a different organization than my current one that used Jira successfully to manage a technical initiative. However, it doesn't really suit the needs of an IS department at a Small to Medium Business. For example, we tried to use the helpdesk project template in Jira, but there's no way to update tickets via email and hashtags, which makes it cumbersome to update tickets, etc. Also, try as we may, we could never create one view that showed all projects and resource utilization within the department, which is a significant requirement of any manager. Finally, we tried to share access to our organization's instance with other departments, and we simply could not grant the other departments the rights they would need to manager their own projects. We had to manage the creation of their projects for them, which is unworkable.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Project Management

Clarizen One
7.0
Jira Software
Task Management
Clarizen One
8.5
Jira Software
Resource Management
Clarizen One
7.5
Jira Software
Gantt Charts
Clarizen One
7.4
Jira Software
Scheduling
Clarizen One
6.3
Jira Software
Workflow Automation
Clarizen One
4.8
Jira Software
Team Collaboration
Clarizen One
6.5
Jira Software
Support for Agile Methodology
Clarizen One
6.9
Jira Software
Support for Waterfall Methodology
Clarizen One
8.1
Jira Software
Document Management
Clarizen One
5.7
Jira Software
Email integration
Clarizen One
7.5
Jira Software
Mobile Access
Clarizen One
6.9
Jira Software
Timesheet Tracking
Clarizen One
8.7
Jira Software
Change request and Case Management
Clarizen One
7.5
Jira Software
Budget and Expense Management
Clarizen One
5.9
Jira Software

Professional Services Automation

Clarizen One
4.5
Jira Software
Project & financial reporting
Clarizen One
6.5
Jira Software
Integration with accounting software
Clarizen One
2.6
Jira Software

Pros

Clarizen One

  • Highly customizable, can develop organization specific workflows, modules, etc.
  • Interface (in most instances) is easy to use. Timesheets, project details, and report modules are fairly easy to navigate and understand.
  • Good comms tools like discussions, group pages, automatic reminders and notifications.
Anonymous | TrustRadius Reviewer

Jira Software

  • Jira can diagram in its entirety the structure of all the tasks that have been created within the projects, allowing us to make a workflow where the data of each task and sub-task can be intertwined, so that an informative network is created so that the development of the work shows a higher rate of accuracy, regardless of whether any of these tasks, also called components, are linked to other networks or categories.
  • In Jira, issues are closed when an employee specifies their resolution, in case they need to be kept in progress until a certain time and deadlines are not difficult, and since each issue list can be grouped as a project or task, it is possible to keep the project growing based on purely open issues without limiting progress.
  • Each project can be configured to have a unique key by which all work will be identified when within the project list section. That is, the project is tagged so that accessing the data costs less and takes less time if there are many different projects open within the Jira platform that need to be resolved.
  • The customer service offered by Atlassian is the same for all the platforms in its portfolio, where Jira is just one of them. The customer communication team keeps very well informed about the different integrations we can get working from Jira, and has been able to give enough explanations to keep us working smoothly.
  • In terms of usability, we are facing perhaps the project management service with the most facilities when working in a group, with tools that help everyone to keep properly oriented within the platform, such as the grouping function of boards, which allows dragging and separating them when posting work entries.
Susan Everett | TrustRadius Reviewer

Cons

Clarizen One

  • Export: I'm not wild about the export options. We created a custom project plan formatter to turn the ugly export in CSV to a customer facing color coded PDF. It's not super easy to give your customers something pretty to look at (although they do offer PPTs)
  • Gantt Charts: All I want in life is a nice little high level set of milestones to pop into a slide I'm showing to a steering committee. It's just not something the system does. I've just had to screen shot a hard to read gantt from the system or recreate in PPT or Visio. No fun
  • Speed: I am not sure what's going on here but Clarizen can be pretty slow to update small changes to project plans. It's rough when you have a laundry list of changes to make but the system is waiting
Sarah Meerschaert | TrustRadius Reviewer

Jira Software

  • Features that are "on" by default are overwhelming to users new to Jira
  • Image embedding in tickets via url doesn't work, we always have to upload them
  • Moving lots of cards quickly glitches boards out, you have to do it slowly otherwise when you move a card, it might not actually move
David Crawford | TrustRadius Reviewer

Likelihood to Renew

Clarizen One

Clarizen One 7.5
Based on 27 answers
I give my renewal of this product a 9. It's only because we never know what product may come out next and how other factors in our office political environment may cause impact upon this. If I always had my way, this is what we'd settle on as our de facto project management system.
Anonymous | TrustRadius Reviewer

Jira Software

Jira Software 5.5
Based on 33 answers
While there are no fundamental problems with JIRA, I'm unsure that I will be working myself very closely with users of Atlassian Confluence. The client base I am concerned with tend to be more integrated with Amazon, IBM BlueMix / Watson, open source LAMP/PHP (WordPress, MediaWiki) & those that rely on more proprietary CMS would tend to use Sharepoint not Confluence. JIRA seems to me to stand or fall with the rest of the Atlassian silo or suite, as it is not closely integrated with Sharepoint or mediawiki based reporting or knowledge management. Data interchange standards in this area are weak so Microsoft, open source LAMP projects using Phabricator, and Atlassian JIRA seem to be three distinct silos, with Amazon, Google & IBM offering their own tools for similar needs.
Anonymous | TrustRadius Reviewer

Usability

Clarizen One

Clarizen One 7.3
Based on 5 answers
It is easy to configure, intuitive. The customization process is in some ways better than Salesforce.com. It has a great UI. It does however depend on how it's implemented.

The design of it is generally fine, however the ability to data upload people from a spreadsheet is an obvious miss.
Anonymous | TrustRadius Reviewer

Jira Software

Jira Software 8.1
Based on 25 answers
JIRA Software is a pretty complex tool. We have a project manager for JIRA who onboarded us, created our board, and taught us the basics. I think it would have been pretty overwhelming to learn without her. JIRA offers so much functionality that I'm not aware of -- I constantly need to Google or ask others about existing features. Also, although they are all under the Atlassian umbrella, I find it difficult to switch between JIRA Software and Confluence.
Elissa Bernstein | TrustRadius Reviewer

Reliability and Availability

Clarizen One

Clarizen One 8.2
Based on 6 answers
Sometimes it is slow when everyone is entering their time on Fridays or Mondays but other than that we rarely see downtime and maintenance notifications are well in advance.
Shel Hankley | TrustRadius Reviewer

Jira Software

Jira Software 5.3
Based on 6 answers
No answer on this topic is available.

Performance

Clarizen One

Clarizen One 9.1
Based on 10 answers
Reports: Quick to Reasonable

Most Ancillary Pages: Quick to Reasonable
(By "ancillary" I mean lesser used/master data maintenance pages - e.g. People, Customers, Individual Tasks, Milestones, etc.)

Work Plan (with 100 sub items): Reasonable to Slow
Jason Beamer | TrustRadius Reviewer

Jira Software

Jira Software 8.0
Based on 2 answers
No answer on this topic is available.

Support Rating

Clarizen One

Clarizen One 8.0
Based on 12 answers
It's a good experience overall. Clarizen was useful when needed. It's mostly needed for advice on how to do more sophisticated actions or how to change something that was set up administratively. It's seldom used otherwise. The product consistently works, the documentation is acceptable, and the generally intuitive product is easy enough for most staff to pick up without much issue.
Mike Narumiya | TrustRadius Reviewer

Jira Software

Jira Software 8.7
Based on 43 answers
Our JIRA support is handled internally by members of our Product Support team. It is not supported by a 3rd party. Our internal support will always sent out notifications for downtime which is usually done on the weekend unless it is required to fix a bug/issue that is affecting the entire company. Downtime is typically 3-4 hours and then once the maintenance is complete, another broadcast email is sent out informing the user community that the system is now available for use.
Anonymous | TrustRadius Reviewer

In-Person Training

Clarizen One

Clarizen One 8.2
Based on 2 answers
• We worked with a Project Manager on their side. He was very good about developing a project plan to hit our goal. I think we had weekly or twice weekly calls – very steady cadence over 3 month period.
• Their PM skills were great – kept us on task. For the last week, they sent 2 people on site and they did training for power users. After that a couple of them revisited here
Anonymous | TrustRadius Reviewer

Jira Software

No score
No answers yet
No answers on this topic

Online Training

Clarizen One

Clarizen One 5.4
Based on 5 answers
Our trainer, Alex, is exceptional and knows the product really well. I swear he must have wrote the product himself! His manner with training is very easy going, gives you homework that is applicable to what you need to learn and stages it correctly for you. It was a pleasure to be trained by him.
Anonymous | TrustRadius Reviewer

Jira Software

Jira Software 8.0
Based on 1 answer
One of their strong points i stheir documentation. Almost all of the basic set up needed within JIRA is available online through atlassian and its easy to find and very precise. The more critical issues need to be addressed as well and hence the rating of 8 instead of a 9.
Anonymous | TrustRadius Reviewer

Implementation Rating

Clarizen One

Clarizen One 8.2
Based on 8 answers
I performed the implementation with our Clarizen provide trainer, who knew the product 100% and it went quickly and without a problem. It was a pleasurable process without the problems other software implementation often encounter. Kudos to the Clarizen team for making this a worry free process for their clients because it is worry free.
Anonymous | TrustRadius Reviewer

Jira Software

Jira Software 9.0
Based on 2 answers
Take your time implementing Jira. Make sure you understand how you want to handle your projects and workflows. Investing more time in the implementation can pay off in a long run. It basically took us 5 days to define and implement correctly, but that meant smooth sailing later on.
Bo Acimovic | TrustRadius Reviewer

Alternatives Considered

Clarizen One

There were several others I reviewed that I can no longer remember but none of them compared to Clarizen when it came to flexibility. Many factors sold us on Clarizen but most importantly it was that Clarizen was capable of wrapping itself around our existing processes instead of us changing to to meet the software tool. With that said, we are now looking at changing some of our processes due to the fact that Clarizen is such a powerful tool!
Sean Woods, PMP | TrustRadius Reviewer

Jira Software

Jira [Software] [has] lot of [similar features to Pivotal Tracker]. Many apps are easily integrated with Jira [Software].Jira [Software] is highly customizable and one can easily attach any other api in it.Just main thing is that it is lot more complicated than this software but features out stand the drawbacks.
Sushant goyal | TrustRadius Reviewer

Return on Investment

Clarizen One

  • Great customer feedback related to real-time availabilty of project status. We could tailor gant charts to various customers within an organization fairly quickly.
  • Seeing real-time breakdown of costs and time for projects was great. The main page with summary charts was a great way to get information at a glance.
  • Clarizen use definitely helped us stream-line project planning and assisted with identifying bottlenecks.
  • We run many projects in parallel with similar timepoints (pre-, interim-, and post-). The software was pretty straight forward, permitting us to create one project outline then dupiclating it (as a template) for a number of others.
Carlos Chang | TrustRadius Reviewer

Jira Software

  • We've been able to grow the platform with the team, but the costs became too much leading us to downgrade our service tier to help offset the rising expenses.
  • The third-party integrations have helped us a lot when tracking issue statuses between our customer support and platform support teams. That kind of visibility is great to have so engineering can see how many customer requests are tied to a particular feature or defect.
  • Due to costs, we have entertained the idea of moving to a different solution to handle our ticket and project management needs.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Clarizen One

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Clarizen One Editions & Modules

Edition
Enterprise Edition$451
Unlimited Edition$601
  1. per user per month
Additional Pricing Details

Jira Software

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Jira Software Editions & Modules

Edition
FreeFree
Standard7.002
Premium14.002
EnterpriseContact Sales
  1. Per User Per Month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Clarizen One
8.9
Jira Software
8.7

Likelihood to Renew

Clarizen One
7.5
Jira Software
5.5

Usability

Clarizen One
7.3
Jira Software
8.1

Reliability and Availability

Clarizen One
8.2
Jira Software
5.3

Performance

Clarizen One
9.1
Jira Software
8.0

Support Rating

Clarizen One
8.0
Jira Software
8.7

In-Person Training

Clarizen One
8.2
Jira Software

Online Training

Clarizen One
5.4
Jira Software
8.0

Implementation Rating

Clarizen One
8.2
Jira Software
9.0

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