Nuclino vs. Planview AdaptiveWork

Nuclino is suitable for just about any company. It is intuitive and helps keep any company organized.

Incentivized

Planview AdaptiveWork is by far the most flexible project management tool we've ever used. The ability to customize and create solutions to fit our needs is beyond capable. We often find ourselves creating new workflows that make automatic actions in parts of a project, or send notifications, or add users, or update statuses... the list of things goes on and on. Essentially the ability to create an IF statement on pretty much EVERYTHING you can do in the system is unparalleled. If you can imagine it, you can achieve it.

Incentivized

• Workspaces are helpful to segment information.
• Being able to download files directly from Nuclino is useful.
• Having the ability to link to external docs is useful.

Incentivized

• Highly customizable, can develop organization specific workflows, modules, etc.
• Interface (in most instances) is easy to use. Timesheets, project details, and report modules are fairly easy to navigate and understand.
• Good comms tools like discussions, group pages, automatic reminders and notifications.

Incentivized

• No real offline use is possible.
• For small teams it's ok, but pricing is too high if lots of employees need to work with it.

Incentivized

• Yes, Clarizen has time tracking functionality. But in the end, so does much other software, and they do it with a better, less confusing interface which is one of the reasons our organization ended up switching. The platform was crowded and made it confusing for users who only used it to track time (like me).
• Our organization also wanted software that would better house PTO information, in addition to time tracking, and Clarizen's program wasn't efficient enough.
• The point above also goes with expenses. We wanted a more diligent and robust expense report system. For our needs, Clarizen wasn't it.

Incentivized

I give my renewal of this product a 9. It's only because we never know what product may come out next and how other factors in our office political environment may cause impact upon this. If I always had my way, this is what we'd settle on as our de facto project management system.

I love Nuclino's usability. The layout is clean, simple, easy to follow, and bright. I like that there is a read-only account option so that less-tech savvy people can still use it and they won't need to worry about deleting key information from the database. Similarly, I like the features that allow multiple contributors to have the same features to edit.

Incentivized

It is easy to configure, intuitive. The customization process is in some ways better than Salesforce.com. It has a great UI. It does however depend on how it's implemented.

The design of it is generally fine, however the ability to data upload people from a spreadsheet is an obvious miss.

Sometimes it is slow when everyone is entering their time on Fridays or Mondays but other than that we rarely see downtime and maintenance notifications are well in advance.

Reports: Quick to Reasonable

Most Ancillary Pages: Quick to Reasonable
(By "ancillary" I mean lesser used/master data maintenance pages - e.g. People, Customers, Individual Tasks, Milestones, etc.)

Work Plan (with 100 sub items): Reasonable to Slow

The Nuclino knowledge base is good. Most answers to your questions can be found there. I didn't need to contact support at all.

Incentivized

It's a good experience overall. Clarizen was useful when needed. It's mostly needed for advice on how to do more sophisticated actions or how to change something that was set up administratively. It's seldom used otherwise. The product consistently works, the documentation is acceptable, and the generally intuitive product is easy enough for most staff to pick up without much issue.

Incentivized

• We worked with a Project Manager on their side. He was very good about developing a project plan to hit our goal. I think we had weekly or twice weekly calls – very steady cadence over 3 month period.
• Their PM skills were great – kept us on task. For the last week, they sent 2 people on site and they did training for power users. After that a couple of them revisited here

Our trainer, Alex, is exceptional and knows the product really well. I swear he must have wrote the product himself! His manner with training is very easy going, gives you homework that is applicable to what you need to learn and stages it correctly for you. It was a pleasure to be trained by him.

I performed the implementation with our Clarizen provide trainer, who knew the product 100% and it went quickly and without a problem. It was a pleasurable process without the problems other software implementation often encounter. Kudos to the Clarizen team for making this a worry free process for their clients because it is worry free.

Nuclino is the clear winner when it comes to ease of use for both the administrator and user. Less setup time and less "training" time. The streamlined interface is quick and intuitive to learn and is not cluttered as compared to Confluence. Every tool you need to use to create a page or administer the workspace is available immediately on screen or by right-clicking. In contrast, Confluence buries many tools in administrative interfaces and only allows use of some features once you make several clicks to include a "macro" or "plug-in". We use both tools and I get complaints constantly from my team about how complicated Confluence can get just to author a quick page.

Incentivized

Planview AdaptiveWork was the right size, at the right price point that fit our customization and integration flexibility. It is intuitive to use but allowed us to add complexity as our needs grew

Incentivized

• Having a central documentation allowed users to find data more quickly, which resulted in 50% less "question" type bugs that would appear in our queue.
• Collaborating documentation before development resulted in less bugs; this is part process but the ease of sharing and making related documentation easy to access encouraged users into adapting the process.
• Increased use in documentation allows support response time to be higher for triage since supporting documentation is ready to go.

Incentivized

• We use the time tracking reports to help identify types of projects for which we're under charging for implementation fees
• We use the notes tracking for assisting with post mortems when projects go off the rails
• We use the tracking of ARR and implementation fees to pull together reports based on go live that let us know how we're tracking towards our yearly goals

Incentivized